Quality Management Practice in Morrison: Impact on Efficiency and Supporting Functions

BM563 Operations and
Service Management

TABLE OF CONTENTS
.........................................................................................................................................................1
MAIN BODY...................................................................................................................................3
REFERENCES................................................................................................................................4

INTRODUCTION
Quality management is method and practice that helps in overseeing all the activities and
helps in achieving the desired level of excellence in specified time. Also, the present report is
based on Morrison that is very well-known for selling variety of goods. Furthermore, the study
will analyse one best operational practice that is been followed within the quoted firm and will
also help in analysing how this practices ensure greater customer loyalty over the years.
Moreover, the best operational practice of quality management and its significance in the growth
of firm will also be discussed in detail. Also, role of technology in maintaining this practice in
Morrison and total quality management process will also be discussed. Lastly, significance of
supporting functions in ensuring greater organizational success will also be presented in this
report.
MAIN BODY
Identify one operation management practice in Morrison
Operation management practices mainly involves in creating and achieving the efficiency
by converting the raw material to the finished goods and optimization all the resources for
achieving maximum profits in the company. Practices selected as of the quality management
standards and systems. This operation management practice aims in maintaining the excellence
of product quality being produced by the Morrisons. The company is assuring the quality
standard practice by setting high standards products to be produced by the copay as by assuring
the manufacturing various sites and delivering all the products with safety and security for
meeting the demands of the consumers (Widadie, Bijman and Trienekens, 2022). The company
is ensuring and meeting all the standards for meeting the BRC standards for establishing food
safety and security with achieving all the quality standard. The company is serving at top priority
by preparing the highest standards as :
Preparing food with safety: For achieving and operating with providing the best quality
of products to large number of consumers it is preparing the food products with assuring all the
food safety. Further the company is sourcing its raw materials from the trusted suppliers and
preparing all th products with utmost food safety and security for the ultimate consumers
(Marrucci, Marchi and Daddi, 2020). Further, organizing all the fresh fruits and the vegetables
from the organic and non chemical method's certification from the supplier.

Preparing food with the particular specification: With producing all the products with
specifying the own branded products with unique specifications by assessing the products (Hu
and Zhao, 2018). Chemical used and the assessing all the products good with microbiological.
Preparing and packing with different labels for the allergen food : The company has
significantly observed its awareness for packaging and providing the quality of the allergen food
products (Nguyen and Nagase, 2019). The company is packaging all the in-store products by
labelling with the packaging and providing all the necessary information about the allergian and
unauthorized ingredients. As by following the recent Pret manger for transparent and labelling in
the best possible manner.
Reducing the risk by meeting quality: By ensuring the food safety with supporting the
British framers and adopting the recycles packaging for reducing the wastages of the food
products helps in addressing and meeting the quality standards and aims for minimising the risk
of producing the unhealthy and non standards products in the company. Thus, by reducing the
use of the plastics in packaging the food products of the Morrisons.
Further more the company is implementing the software as of organizing the quality
which helps in meeting all th requirements and needs of the consumer. The Muddy boots is being
used by the company as for meeting the quality standards which helps in enhancing the working
and its efficiency in producing with maintaining the optimum quality standards and meeting the
consumer requirement (Burgess, Sunmol and Wertheim-Heck, 2022). As adopting this software
helps in training and managing all the employees as for working according to the quality
standards with compliances of all the food safety and legal requirements.
Critically analyse the quality management practice impacts the organization in regards to
efficiency
Quality management and standards practices mainly impacts and helps in achieving the
business results by maximizing the resource fully for achieving the objectives. By engaging all
the operations for achieving the optimum quality in the product and services rendered to the
consumers it helps in fulfilling all the needs and requirements of consumers. Further more the
quality management ion the Morrisons helps in achieving the efficiency as by :
Adopting the efficiency by producing the products focusing on consumer needs : The
quality management operation practices adopted by the Morrison helps in providing the products
by focusing in the consumer needs with analysing current trends and future needs for satisfying