Quality Management for Project Success and Organizational Objectives

This portfolio reflects on the quality management to deliver of quality services and products to the customers to make them happy. Managing of quality is required to achieve of project success, goals and organizational objectives along with profitability. Learn about quality management processes, continuous improvement, and the impact of quality on project success and organizational objectives. Readings from Kerzner and PMI.

(Insert your name)/(ID) – PPMP20009 Unit Portfolio for Week 9
Weekly Portfolio 9
Topic and
reading samples.
Your personal learning
outcomes from this unit.
Learnings from your experience. Supporting
documentation
including your prior
learnings.
a) Kerzner chapter
– 20.0-20.8
b) Kerzner chapter
– 21.0-21.4
This chapter describes the quality
management processes in a project.
This chapter describes various methods of
project management to deliver of quality
services.
By going through chapter 20 and 21, I have identified that
continuous quality improvement is requirement of the quality
management. The core principle towards quality
improvement is one time effort.
Kerzner, H. 2017. Project
management.
12th ed. New Jersey: John Wiley
& Sons.
Continuous
improvement with
real life example
This section describes the continuous
improvement with a real life example. I
have learnt that continuous improvement
is a method to identify opportunities for
streamline work and reduce of waste. The
primary focus of continuous improvement
is higher customer services and reduction
of waster in terms of cost and time.
In real life, I have making continuous improvement in my
lecture classes. I prefer for online learning materials which
develop my learning skills in my course.
PMI Implementing
Organizational PM PM
Appendices X2 & X3;
Available at:
http://marketplace.pmi.org/Pag
es/ProductDetail.aspx?
GMProduct=00101
500501
Quality and impact
of continuous
improvement on
quality
The companies should establish of
practices for enhancement of quality in
addition to advance process management.
By reading this course, I have been experienced that that
without focusing on quality as well as process improvement, it
is not possible to satisfy the requirements of customers.
Quality ensures that the organizational products and services
are consistent. It is consisted of four components such as:
 Quality planning
 Quality assurance
 Quality control
 Quality improvement
PMI Managing Change Chapter
6;
Available at:
http://marketplace.pmi.org/Pag
es/ProductDetail.aspx?
GMProduct=00101
469401
1 of 3

(Insert your name)/(ID) – PPMP20009 Unit Portfolio for Week 9
Topic and
reading samples.
Your personal learning
outcomes from this unit.
Learnings from your experience. Supporting
documentation
including your prior
learnings.
History of quality
movement and
ensure of quality
Walter A. Shewhart makes step into
evolution towards the quality
management by create of quality control
for the production. It was first proposed in
the year 1924. Five of the below points
includes to ensure about quality of the
service and product:
 Breaking down conflicts among
project team members
 Management should learn about
responsibilities and take of
leadership
 Supervision helps people to do
better job
 Improvement over the system
production and services
 Education and self-improvement
programs
By reading this course, I learnt how to manage quality of any
products and services. It is not only focused on product,
services but also to achieve it. By reading this course, I learnt
that methodologies are phases and activities which define
project processes from star to completion. Each of the project
phases is produced of deliverables to achieve the project
objectives. Quality is focused on higher standards of firm to
ensure of higher level of customer satisfaction.
Goetsch, D.L. and Davis, S.B.,
2014. Quality management for
organizational excellence. Upper
Saddle River, NJ: pearson.
Processes
introduced to
deliver quality
Enables to deliver and tackle the project in
integrated manger against the project
management risks.
By going through this course, I have experienced that quality is
continual process which affect the practices. Each of the
employees is educated based on standards and there should
be measure of success. Each of the individuals is accountable
to deliver of quality services to the customers.
Kerzner, H. 2017. Project
management.
12th ed. New Jersey: John Wiley
& Sons.
Portfolio Reflection:
This portfolio reflects on the quality management to deliver of quality services and products to the customers to make them happy. Managing of quality is
required to achieve of project success, goals and organizational objectives along with profitability.
2 of 3

(Insert your name)/(ID) – PPMP20009 Unit Portfolio for Week 9
References
Goetsch, D.L. and Davis, S.B., 2014. Quality management for organizational excellence. Upper Saddle River, NJ: pearson.
Kerzner, H. 2017. Project management. 12th ed. New Jersey: John Wiley & Sons.
PMI Implementing Organizational PM PM Appendices X2 & X3; .Available at: http://marketplace.pmi.org/Pages/ProductDetail.aspx?GMProduct=00101
500501.
PMI Managing Change Chapter 6; Available at: http://marketplace.pmi.org/Pages/ProductDetail.aspx?GMProduct=00101 469401
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