Quality Standards and Risks of Birch Box : Report

Quality Systems in IT

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
Question 1........................................................................................................................................1
a) Industry of interest .................................................................................................................1
b) Real world organisation..........................................................................................................1
c) Brief description of Birchbox.................................................................................................1
d) Address of website..................................................................................................................2
Question 2........................................................................................................................................3
a) Use of Quality standards.........................................................................................................3
b) Assessment on risk associated with development of the website...........................................4
c) Quality assurance practices.....................................................................................................5
Question 3........................................................................................................................................6
Work breakdown structure..........................................................................................................6
Precedence diagram....................................................................................................................7
Gantt chart...................................................................................................................................7
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................9

INTRODUCTION
Beauty sector can be considered as one of the best and trending topic to take as people
are very interested in analysing the new beauty regimes and products. Birch box from the beauty
sector can be selected as this deals with marketing and sales of the beauty products (Robitaille,
2010). Along with it, Birch box focuses on giving their customers various offers and that too on
a regular basis. The report is about the description of Birch box and the involved quality
standards and risks. It also includes various quality assurance practices that the Birch box can
make use of at the time of development of each stage of the Birch box website. Also, it includes
a work breakdown structure, precedence diagram and a Gantt chart of the whole project of the
website development of the Birch box.
Question 1
a) Industry of interest
The chosen sector here is beauty sector as this can be considered as one of the trending
topics these days and it is obvious enough that there is a huge importance of these beauty
essentials, specially for women. The sector has been selected because out of all the going
industries, make up and beauty essentials is trending very much and it attracts a huge amount of
people as well. There are various chances of employment in this sector as new products are
launched after new experiments of the ingredients ( Kapferer, 2017). A very efficient feature of
the company is that it sends a box full of beauty essentials to its customers which is a very
attractive feature for the company. Also, after sending it, it makes sure to take proper feedbacks
so that if the product lacks in some area then, the company can modify it as soon as possible. The
range can be classified on a huge basis as there are organic products, products that are made up
of chemicals etc., so the person according to their interest can work in this sector as this is not a
boring job, even it is considered as a very interesting thing to do and the person itself can learn a
lot from doing this.
b) Real world organisation
As a beauty sector was chosen, so Birch Box-UK can act as the best and suitable
example. It has been selected because dealing with cosmetics and beauty essentials is considered
as a very interesting area that can create the level of interest in the person itself. Unlike boring
jobs, one cannot get bore in this field. Along with this, it is trending as well. Women's are likely
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to stay more interested than men about the beauty essentials. So, according to these facts,
Birchbox, a beauty sector has been selected.
c) Brief description of Birchbox
Birch box is an online retailer which deals with the marketing and sales of beauty
essentials and the speciality of the e commerce website is that it often sends the beauty boxes to
its customers which consists of various beauty products. After sending the beauty boxes to its
customers, they also take proper feedback from them as if in the box, they are not satisfied with
any product or any other issue related to the products such as the allergic reactions etc. It all is
being done so that if there are any issue occurring, they can resolve it as soon as possible. It
involves all the beauty care products such as sun screens, lotions, creams, essentials for lip etc.
They deliver products online. All of it is being done online. The customers check out the online
website of Birch box, selects and then places an order ( Łopaciuk and Łoboda, 2013). Within a
few days, Birchbox delivers the same to the customers. An essential feature to note is that after
the delivery, the company takes regular feedbacks from the customers whether they liked the
product or not. If any customer seems not satisfied with the product, in that case, the Birch box
ensures to replace the product as soon as possible.
d) Address of website
The web address of the following firm is given as under :
https://www.birchbox.co.uk/
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