Reducing Staff Turnover in Imperial Hotel - Action Plan

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Management

Contents
Introduction................................................................................................................................3
Challenges that could lead to staff turnover...............................................................................3
Effects of high employee turnover.............................................................................................4
Action Plan.................................................................................................................................4
Better training programmes and recruitment methods...............................................................4
Reward and recognition.............................................................................................................5
Improved working conditions and opportunities.......................................................................5
Recommendations and suggestions............................................................................................7
Conclusion..................................................................................................................................7
References..................................................................................................................................9

Introduction
Imperial Hotel is well-known international branded hotel chain in 4 star market. Imperial
Hotel operates 25 hotels in United Kingdom. It is located in the London West End for serving
mostly tourist guests and international business. It provides several facilities including
bedroom, conference facilities, restaurants, bars, and conference rooms. The staff members
include the 6 heads of the departments (Housekeeping, food and beverages, guest services,
reception and front house, and human resource & training. Imperial hotel has around 450
staff members. In spite of this, Imperial Hotel is facing issues that could affect the business
(Ashton, 2018). In the paper, discussion will be carried on the second problem named high
staff turnover. After providing the analysing of the issues, some suggestions will be provide
to solve this issue. The problem of high staff turnover definitely link with other problem
named negative working culture, poor or bad guest satisfaction, poor team building, and poor
controlling.
Challenges that could lead to staff turnover
It is true that several challenges lead to the high staff turnover. The first significant challenge
faced by employees is lower pay that does not help them to survive. A negative working
culture also proves to be responsible for the high turnover of staff. Training is the most
significant part of any organisation. Without proper training programmes or with less
promotional opportunities, no employee will be able survive in organisation for long time.
Training can put the significant influence on the company that will benefit both the company
due to increase in the workers’ productivity and output. Lack of transportation facilities
always negative affects the employees, as they are not able to get any transport especially at
night. This tends to make employees frustrated and lead to staff turnover. The high level of
staff turnover is also seen due to the poor style of management and the aggressive behaviour
of supervisors. This leads to the lower motivation and morale among employees.
The little opportunity for the bonuses as well as promotion also leads to the high turnover of
staff. Any employee join organisation for getting some promotion in the organisation. In case
of no promotion, it leads to the negative attitude among workers that further lead to turnover
of staff. It is true that employees will move to another organisation where they are getting
better pay or better promotional opportunities. Other than, working condition was also one
such challenge faced by employees. Poor working conditions were leading to dissatisfaction