Recruit, select and induct staff - Meeting notes, action plan, shortlisted applicants, interview process and selection report

This article covers the recruitment process for the position of Customer Service Manager at International Hotel Group. It includes meeting notes, action plan, shortlisted applicants, interview process and selection report. The article also provides information about the company and the job requirements.

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Recruit, select and induct staff
Name:
Course:
University:
Date:
.

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Part 1
Task 1. A)
Template 1 Meeting notes
Date of meeting
Agenda 1 Discussion notes
Staffing needs and Customer Service Manager for The International
Job descriptions Hotel group.
Agenda 2 Discussion Notes
approval to fill the position, The Senior HRM issued a go ahead
clarify the timelines and to fill the position. The timeline for
requirement for appointment recruitment is up to the 11th of July 2018.
The requirement for appointment is to have
Management experience in a service related
Industry.
Agenda 3 Discussion notes
A decision on channels The channels of advertisement settled
On include: newspaper, social media
Platforms as Facebook and Twitter. of
advertisements
and approvals

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Agenda 4 Discussion notes
Decision on selection panel, The selection panel settled on was inclusive
Selection criteria and of the Senior HR and other head of depart-
interview questions. ments across the firm. The selection
criteria are to be based strictly on the
qualifications of the applicants and
those that applied earlier than the rest.
The interview questions are to be similar
for all the applicants.
Senior HRM Approval Signature --------------- Date---------------------
B). Action Plan
Activity People Involved When
Obtaining approvals Senior Human Resource
Manager
15th June 2018
Confirming channels of
advertisement
Senior HRM 15th June 2018
Choose the selection panel
and criteria
Senior HRM, Head of
departments.
17th June 2018
Developing interview
questions
The selection panel was
chosen in the previous
activity. It includes the senior
HRM and the head of
19th June 2018

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departments at the
International Hotel Group.
Advertisement. The marketing department of
the firm.
21st June 2018
Collection of application
letters
The Human resource
department
1st of July 2018
Shortlisting of candidates Senior Human Resource
Manager
2nd July 2018
Actual recruitment Senior HRM together with
the selection panel
15th. July
C).
The criteria for selection at the International Group of Hotels will entirely be dependent on the
skills, experience, and qualifications for the vacancy.
Skills
 Proficiency in written and spoken communication skills with people from
different cultures
 Ability to network with other people
 Ability to focus on responsibilities, integrate resources, and manage individual
goals and those of the company
Experience
 Have prior understanding of how to manage other people and any other issues in
a company
 Ability to manage auditing process and measurement of performance

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 Ability to work with other people that come from different cultural background
Training
 Ability to management own experience while operating in other related sector
Interview Questions
1. Tell me about yourself
2. Why are you interested in the position of a Customer Service Manager?
3. Could you indicate some of the work that you did before in your previous work
4. How can you integrate your level of education and the current job?
5. What do you think you will be doing in this job you are applying for?
6. Why should we hire you?
7. What are your strengths and weaknesses? Please give examples
8. Why do you want this job?
9. Why are you leaving your present position?
10. Based on this interview, what questions do you have about the company? (Apex Institute
of Education, 2016)
An online advertisement for the job
Job Title
Customer Service Manager
Location
Melbourne, Australia.
Job description

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The position of Customer Service Manager is based in the Frontline department. The Department
of Frontline Management’s role is to offer support to the current strategy of the company through
provision of professional, transparent, and customer focused services. Your roles will involve
providing processes through liaising and creating a strong relationship with other departments.
You will be required to report to the Chief Executive Officer and supervise eleven staff members
at the International Hotel Group.
About the International Hotel Group
The International Hotel Group has its headquarters in Melbourne Australia (Laubach, Garderet,
et al, 2016). It has 20 outlets both in the local and foreign markets. The group has established a
vision that will allow it to expand in other international markets. The objective of the expansion
is to allow the group maintain and growth its reputation.
Requirements for the position
The minimum requirement for the position is experienced in a similar service related industry.
Experience should not be less than ten years.
Unusual features
Physical health is paramount. Therefore, one should attach in their application letters a copy of
the most recent medical health certificate.
The deadline for dropping applications is on 21 June 2018. Applications that will come after that
will not be considered in the shortlisting of candidates. All applications to be addressed to the
Human Resource Manager, the International Hotel Group, Melbourne Australia.
Contact Name
The secretary, International Hotel Group, Melbourne, Australia

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Newspaper ad
An online advertisement for the job
Job Title
Customer Service Manager
Location
Melbourne, Australia.
Job description
The position of Customer Service Manager is based in the Frontline department. The Department
of Frontline Management’s role is to continue providing any professional services that support
the company strategy. Therefore, such a support role will require that you establish strong
processes, quality assurance, as well as relationship with other departments. You will be required
to report to the Chief Executive Officer and supervise eleven staff members at the International
Hotel Group.
Requirements for the position
The minimum requirement for the position is experienced in a similar service related industry.
Experience should not be less than ten years.
The deadline for dropping applications is on 21 June 2018. Applications that will come after that
will not be considered in the shortlisting of candidates. All applications to be addressed to the
Human Resource Manager, the International Hotel Group, Melbourne Australia.
Contact Name
The secretary, International Hotel Group, Melbourne, Australia.
Task 2

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Shortlisted applicants
Below is a list of the applicants shortlisted for the interview.
1. Tom Jones
2. David Cohen
3. Lisa Lee
4. James Cain
5. Alfio Musu and
6. Robert Smith.
An email for the qualified applicants
To: All of the above applicants shortlisted for the interview
RE: INTERVIEW
Dear applicant
Hi, I hope this finds you in a good state. This is in response to your recent letter you
made at the International Hotel Group for the position of Customer Service Manager. You have
been shortlisted for an upcoming interview on 15 July. The interview will be conducted in
Melbourne Australia at the head office. Parking and lunch will be provided for all the candidates.
The interview is scheduled to begin at exactly 8.00am. Kindly observe time
Thank you.

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An email for the applicants that did not qualify
To: not all the applicants qualified
RE: INTERVIEW
Dear applicants,
Hello, I hope this info finds you in a good state. This is to inform you that you have not
qualified for the interview at the International Hotel Group for the Customer Service Manager.
Thank you for expressing your interests in the organization.
Thank you.
The emails will be filed in order to keep the record-keeping requirements as the law instructs.
Task 2
Taking part in the interview process was paramount. I was involved in asking some of the
questions to the applicants. The efforts of the selection panel combined together managed to
select Lisa Lee for the position. The referees on her Curriculum Vitae were consulted to tell
whether the information given by her was credible. True to her statements, all the referees
pointed Lisa to be the best for that position.
A selection report was prepared to the senior make them aware of the interview that had
Successfully taken place. The report was to inform the top managerial team that we were able to
come up with a person liable for the position. After a report was filed to the senior management,
it is important that the unsuccessful and successful applicants be told of the outcomes of the
interview (Vickers, McDonald &Grimes 2014). An email was sent to them explaining what
transpired and who was chosen for the position and why. The successful applicant was advised to
preliminarily accept the job. Additionally, an offer letter was prepared. In response to the offer

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letter, Lisa replied accepting the offer. In her reply, she communicated that she would be starting
the job on 18 July, three days after the interview.
After confirming the offer the new employee was given an orientation around the firm
(Patel 2016, p.12). She was given a maximum of one week to familiarize with the office,
employees and everything else pertaining to the company. After the week, she would officially
begin her job at the organization.
The entire recruitment process ended with preparation of an email to the staff to notify
them of the new appointment. This is necessary so that in case of any conflicts the staff cannot
claim that they were not aware.

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References
Apex Institute of Education Pty Ltd trading as Apex Institute of Education
Parramatta Campus: 2 Sorrell Street Parramatta NSW 2150
Laubach, J., Garderet, L., Mahindra, A., Gahrton, G., Caers, J., Sezer, O., Voorhees, P., Leleu,
X., Johnsen, H.E., Streetly, M. and Jurczyszyn, A. (2016) Management of relapsed
multiple myeloma: recommendations of the International Myeloma Working Group.
Leukemia, 30(5), p.1005.
Patel, R. (2016) E-Recruitment Challenges and Methods used in Modern
Organization. International Journal, 4(12)
Vickers, G., McDonald, M., and Grimes, J. (2014) A cross-country comparison of best practices
in recruitment and selection. Journal of Management and Marketing Research, 15, p.1