McDonald's Human Resources Management

This assignment delves into the human resources practices of McDonald's, focusing on their recruitment, training, and induction procedures. It examines how McDonald's ensures high-quality service through rigorous worker selection and comprehensive training programs. The document also highlights the importance of induction in integrating new employees and fostering a positive work environment.

I LM/315&316
London School of Science and
Technology
ILM Level 3 Certificate / Diploma: Leadership and
Management
Units:
1. Understanding recruitment and selection of
new staff in the workplace
2. Understanding the induction of new staff in
the workplace
Student Name:
Student ID: H
Campus: Alperton
ILM Registration Number:
Assignment Title:
Module Leader:
Internal Verifier:
Issued on:
Deadline:
Submitted on:
Business Communication and
Performance
M. Hassan / H. Helmi
Dr. George Panagiotou
28th October 2016
25thDecember 2016
(Student to Insert
Date)
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Introduction and guidance
This assessment enables you to meet the requirements of 2 different Leadership and management
units, namely;Understanding recruitment and selection of new staff in the workplace AND
Understanding the induction of new staff in the workplace.
The assessment requires you to develop and demonstrate your skills and knowledge in managing the
selection, recruitment and induction processes of new staff. To complete the given tasks you will need
to draw upon your experience during the course, workplace as well as any relevant work experience.
In the process of completing your work please ensure that you fully incorporate relevant theoretical
models and concepts to practical experiences, and drawing from the case study provided on
McDonalds, as well as to assess your own potential and further development of skills application.
You have to make sure that the coursework you produced for this course addresses the relevant
assessment criteria listed under each part. All parts must be completed and submitted.

Case Study
For McDonald's, people are its most important asset. This is because customer satisfaction begins with
the attitudes and abilities of employees and committed, effective workers are the best route to success.
For these reasons, McDonald's strives to attract and hire the best, and to provide the best place to work.
All businesses experience staff turnover for various reasons e.g. career change, leaving the area,
returning to education, a new opportunity elsewhere. Recruiting and training staff is very expensive and
businesses will look to keep staff turnover to a minimum. One way of doing this is to 'choose wisely,
and treat well'.
McDonald's needs people who want to excel in delivering outstanding service. To ensure the company
recruits the right people, it has identified essential skills and behaviours that applicants should be able to
demonstrate. For each position there is a job description outlining typical duties and responsibilities and
a person specification defining personal skills and competences.
Recruitment and selection
Under McDonald's recruitment policy, each individual restaurant is responsible for filling hourly-paid
positions. The Management Recruitment department in East Finchley co-ordinates the recruitment of
managers. For recruiting hourly-paid employees McDonald's use several avenues. Positions are

generally advertised in the restaurant. The company's recruitment history shows this is the best method
of hiring quality staff e.g. people living locally and/or friends of existing employees. McDonald's also
uses local job centres, career fairs and other local facilities. It is vital to use effective hiring material with
a clear message targeted at the right audience.
A recruitment exercise often generates more applications than there are positions available. The manager
will select the applicants to be interviewed and will conduct the interviews.
Over 60% of restaurant crew are aged 20 or under and; for the majority of applicants, a job with
McDonald's would be their first experience of employment. For many young people, McDonald's also
offers a career opportunity. A well-run interview will identify an applicant's potential to be a successful
McDonald's employee.
Source: Business Case Studies
(http://businesscasestudies.co.uk/mcdonalds-restaurants/#axzz4OmI8CeIF).
Task One -Understanding recruitment and selection of new staff in the workplace
This task is all about recruiting and selecting new staff in the workplace. With the assumption
that you are working as an assistant branch manager for McDonald's, your Branch manager/
senior manager requested you to prepare a report to identify the recruitment and selection process
at McDonald’s to be provided as guidance in a training and development programme for other
colleagues.
McDonald's hold each individual restaurant in the society for the recruitment process. There are
several avenues used by McDonalds for the selection and recruitment process. McDonald's uses
local jobs interferes for careers and other local facilities for the hiring process. The recruitment
process and exercises generate more application than the actual positions available the manager
of. The students prepare interviews in order to identify best fit and best match for the
organisation work (Corporate.mcdonalds.com, 2017).
Career opportunity and the first job opportunities for the people around McDonalds are above
60%.Most of the workers in McDonalds Undertaker age of 20. McDonalds interviews for the
identification of the potential of application in the successful operation of McDonald's that help

company in predicting the behaviour and the influence of the future performance. Applicant
selected are made on decision making process Which look like actual decision making process
and situation weather allows applicant in reading general of theoretical responses. Selection
process of recruitment process begins after identification of the potential and behaviourial
evidence in requirement of jobs (Corporate.mcdonalds.com, 2017).
Selected out of interview are invited for inducted welcome meeting which they are must to attend
and others not selected are informed in writing by the organisational manager. Welcome meeting
performed by the manager of McDonald's provide information regarding company food, training,
hygiene and job role in accordance to the procedures and policies provided by top tier of
organisation. Selected worker of the organisation undergoes 3 week period in which their
performance are measured and decision are taken up on retaining the workers and not
(Corporate.mcdonalds.com, 2017). Success and building of the quality standards determines
operation and smooth development of McDonald's. Service of high quality food and hygiene
provided by workers of McDonald's mark the improvement in the quality service provided and
also hike meaning of reputation in the market of McDonald’s. Most importantly the support of
McDonald's worker and service provided to the customers by McDonald’s workers are
determined by the training and selection process of the organisation. Accessing of the standards
and providing utmost service quality to the customer our prime objective of the workers in the
organisation. success of McDonald's process of recruitment is evident managerial success in past
years and rise in the market share indicate development in the past history. it is that work in
McDonalds in early days which confirmed promotion appraisal weekly and daily basis raising
their of motivation (Corporate.mcdonalds.com, 2017)

TaskTwo - Understanding the induction of new staff in the workplace
The purpose of this task is to develop knowledge and understanding of the induction process for
new staff in an organisation as required by a practising or potential manager.
Induction process of and company Deepak from another company in the real world. depending
upon the type of the business induction process are framed by the managers of the organisation.
induction programs may be deemed as waste of time by some organisation as the convene lot of
time and resource for the introduction of the managers and the workers new look lifted in terms
of job role food hygiene satisfaction of the customer and quality service providing. Induction of
new workers in organisation like McDonalds are legal obligation and a critical piece for final
process of hiring (Corporate.mcdonalds.com, 2017). Opportunities for induction of new
workers in organisation are well settled by McDonalds as they have been organising induction
meeting for new workers in the workplace for more than 5 years now. With the objective of
providing better opportunities and information to workers in the organisation. Induction process
and meeting are conducted by McDonalds with conclusion of every hiring process from open
market of youth and eligible worker. McDonald provide information regarding maximum
productivity attack with pace to the worker news afflicted along with the fulfilment of legal
obligation provided by government of the country and organisational management of
McDonalds. Benefits of induction programme supported by McDonalds provide safety in
workplace to the workers of the organisation (Corporate.mcdonalds.com, 2017). It also helps in
increasing retention rate and increasing productivity. Induction programme supported by
McDonalds also help in increasing of sense of acceptance to the society regarding organisation.
it is evident that McDonalds have understood the important and the necessity of the induction
program for new workers in giving them opportunity to understand their own job criteria and
their own job role to perform better in near future for organisation and supporting care and
proper satisfaction to the customers of organisation. Induction process supported by McDonald
includes face to face introduction to the key steps of the organisation along with tour to the
workplace and indicating of the important files and folders of organisations which is required
for the operation in daily basis (Corporate.mcdonalds.com, 2017). Instruction of day today
completion of task in face men are also provided as a book journal to the workers and newly

elected workers of McDonalds by the manager.
References
Corporate.mcdonalds.com, (2017) TRAINING AND DEVELOPMENT Available at:
http://corporate.mcdonalds.com/mcd/corporate_careers/training_and_development.html, [Accessed on 6
Feb 2017]