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Reflection: Island Travel Inn Hotel- Report

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Added on  2019-11-29

Reflection: Island Travel Inn Hotel- Report

   Added on 2019-11-29

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Running head: REFLECTION: ISLAND TRAVEL INN HOTEL 1Reflection: Island Travel Inn HotelStudent’s nameInstitutional affiliation
Reflection: Island Travel Inn Hotel- Report_1
REFLECTION: ISLAND TRAVEL INN HOTEL 2Reflection: Island Travel Inn HotelThe tasks and activities I undertook in my internship were challenging and purposeful. Working as a front desk officer at Island Travel Inn Hotel has defined my career in the hospitality industry. I noticed that the front office made me the public face of the organization because it involves receiving and handling guests during their stay[ CITATION Leo17 \l 1033 ]. I turned to be the nerve center of the operations of Island Travel Inn Hotel. Through this internship, I always got an opportunity to interact and serve clients successfully.Interestingly, I managed to grasp the expectations of the clients and the organization based onthe guidance of my mentor and colleagues. Without a doubt, I have realized that the front office department encompasses the reservations, guest service offices, reception, executive club, recreational and business center, and operators[ CITATION Div14 \l 1033 ]. The workers attached to this department provide the impression of the facility to guests. To this effect, I have learned that employees need to display courteous and prompt attitude to the hotel’s guests.My first-4 weeks as an internship student in various countries in the hospitality industry have given me an outstanding experience. However, my working in the front desk department in Island Travel Inn Hotel, Canada provided me a unique opportunity and exposure. This is because, in this hotel, I took the lead role in executing the guest services. My team executed the best services that created an exceptional experience for all the guests. Igive credit to my mentors and colleagues who helped me adjust to this new environment thus upscale my skills in serving clients. I must reiterate that I worked hand-in-hand with my workplace peers and mentor who offered feedback regularly. These worthy peers never let me made mistakes but guided me throughout my cause thus making their support valuable and productive.
Reflection: Island Travel Inn Hotel- Report_2

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