Reflective Journal on Internship Experience at Dominos

REFLECTITIVE JOURNAL
Reflective journal
Name of the student
Name of the university
Author Note:

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REFLECTIVE JOURNAL
Table of Contents
1.0 Introduction................................................................................................................................3
1.1 Host Organization..................................................................................................................3
2.0 Situation Reflection..............................................................................................................8
2.1 Introduction............................................................................................................................8
2.2 First Critical Learning Experience.........................................................................................8
2.3 Second Critical Learning Experience....................................................................................9
2.4 Third Critical learning Experience......................................................................................10
3.0 Personal Growth......................................................................................................................12
3.1 Learning Experiences......................................................................................................12
3.2 Future Career Direction and preparation for Future.......................................................14
4.0 Conclusion...............................................................................................................................15
5.0 References and Bibliography...................................................................................................16

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1.0 Introduction
1.1 Host Organization
The fast food industry is the backbone of the New Zealand economy. Sales in the fast
food industry in New Zealand increased by 3.6% and reached $11 billion in 2018. The fast food
businesses increased by 32.4% nationwide (Hospitality Report, 2018). As New Zealanders have
come to embrace the health and the wellness trend, they have also become more and more aware
of the quality of the food they consume. This leads to a boost in the sales of different kinds of
premium and healthier concepts that are delivered by most of the different food chains of New
Zealand (ibisworld.com.au, 2019). However, the fast-food service in New Zealand has grown
over the past few years especially the last five years in general.
As said earlier, the demand for good and healthy food is the trend that has been there for
the last few years. Demand growth for healthy as well as tasty food has grown over the last few
years more than that of the demand decline for unhealthy fast food. Industry revenue is expected
to rise to $5 billion in the coming years with an annual growth percentage of around 6%. The
experts in the following sector believes that the food sector in New Zealand will provide
employment opportunities to around 35,000 people in the near future which clearly indicates the
popularity of the fast food industry in New Zealand.
Domino’s is the one of the leading franchise pizza chains in New Zealand. The domino’s
store is located on New North road in Kingsland, Auckland. In this store the total working staff
is of 14 members (dominos.co.nz, 2019). The owner is handling the store as a general manager;
under him the store have 4 store managers with 6 crew members and 4 delivery drivers. The
general manager oversees shift allocations, inventory ordering and salary. Store managers handle

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the store, count the stock and handle the cash. The crew member’s work is to make pizzas, take
orders and complete other miscellaneous works. Lastly the delivery drivers are for deliveries of
the pizza, cleaning and other miscellaneous work.The management of Dominos appoints interns
as there are different types of advantages of hiring trainees (dominos.co.nz, 2019). I was hired in
the same process by the management of the company and was placed in the Kingsland store of
the business organization. I observed that the hiring of the intern is mainly carried out by the
business organization in order to provide the opportunity to select and develop the future talent
of the business organization. My hiring in the eatery house helped me to gain a considerable
knowledge of the fast food industry in New Zealand which can be helpful for me to ensure the
development of my career in the future. As an intern I decided to gain a thorough knowledge of
the company, position and also decided to interact with the different people of the stores. My
interaction was not limited just to the workforce and the managers but also included the
suppliers, vendors, customers and other parties who were a part of the organization or somehow
a part of the business organization.
Intern orientations can be said to be a major process to introduce new interns to the
primary activities of the business organization. It is one of the most important tasks of the intern
to ensure that the interns are welcomed in the most appropriate manner. In the similar way my
internship career got off to a smooth start as I was also presented with a warm welcome. A warm
welcome helped me to easily adaptto a totally new environment and adjust with new people. I
was introduced with the managers, store operators, workers and the delivery boys of the
Kingsland store in Auckland. The manager personally introduced me with all of the people and
described the roles and responsibilities of each of the people in a proper and efficient manner.
Some of the main perspectives that were described to me by the managers were;