Reflection on Professional, Ethical, Social and Cultural Factors in ICL Café Case

Running head: REFLECTION
REFLECTION
Name of the Student:
Name of the University:
Author Note:

REFLECTION1
From the tasks I have gained the scope of seeing things from different points of view.
This issue has shown me that a particular problem can have different perspectives that gives a
360 degree view of the complete issue. There can be several factors of professional, ethical,
social and cultural associated with a problem that when analysed, may improve the situation.
The problem that the employee and mangers of ICL Café is facing, can be judged from
professional perspectives. In depth learning of the case has enhanced my knowledge about
how much the communication issue affects the growth of the organizations. Professional
factors include knowledge for taste of customers. The professional factors has opened the
process of team work facilities and method clearly which ensures that through proper
understanding of the employee behaviour, the managers can utilise them in the profit making
mechanism. Ethical factors include the proper information given to the employees about the
operation of the company. The social factor refers to the proper mixing up of the employees
with one another in the workplace. I have found that the Maori culture is dominant in the
organization ICL Café. because many of the employees are from this background and a large
portion of the customer base is Maori based. Therefore here I have found the cultural factors
include respect for the culture, heritage and language of the Maori people which is clear in
the communication process of the employee like Andy, Babalpreet, Jasmine and Vic.
These tasks regarding the case of ICL Café has helped my team members to
understand different types of operation which any company in the world undergo for their
growth, in the case of ICL Café, it has been found that the organostions which operate in the
cross cultural background may face additional issues in the business. The main problem they
face is the difference in the values and cultures of the employees that change their view of
their profession. In the task 1, it has been cleared that the external forces of the company is
not so ill effective but the the main issues lie within the organisation. The employee teams