Reflective Analysis of Work-Based Learning Experience

This reflective analysis explores the personal and professional development of an individual working as a front office manager in Rosewood Hotel. It includes a skills audit, personal development plan, progress report, identification of required skills and knowledge, and planning for a future career role. The analysis highlights the importance of communication, problem-solving, information technology, decision-making, time management, and teamwork skills. The individual reflects on their progress, evaluates their learning, and plans for future growth.

Reflective analysis of
the work-based
learning experience

Table of Contents
INTRODUCTION ..........................................................................................................................3
TASK ..............................................................................................................................................3
1. Undertake and document a skills audits and from this, produce a personal development plan
.....................................................................................................................................................3
2. Produce a short report that reflects on your progress in planning for and undertaking the
work role.....................................................................................................................................6
3. Produce a short report that identifies the skills and knowledge you require for the work
role. .............................................................................................................................................6
4. Evaluate and document your learning and progress with reflective logs and journals...........7
5. Include a short report for your planning for a future career role............................................8
CONCLUSION ...............................................................................................................................8
REFERENCES..............................................................................................................................10

INTRODUCTION
Personal and professional development this is one of the most import part of an
individual's life and helps in forming of framework which promotes towards personal growth of
person. This makes seeking and development of inner self possible through enhancing them in
more effective manner. I am working as an front office manager within rosewood hotel which
has helped in covering of personal aspects that is based upon moral, cultural and welfare.
Working as a front office manager of rosewood I am required to work upon skills that is require
to be develop with the help of professional development that is helpful for me in my future
progress. Such work helps in developing of learning activities through training and development
which regulates growth while working as a front office manager. In this report reflective analysis
of all personal skills and development is done in relation to front office manager within
rosewood hotel..
TASK
1. Undertake and document a skills audits and from this, produce a personal development plan
Skill Audit
This is that kind of assessment which has helped in developing of skill and knowledge
while working as an front office manager in rosewood hotel. Through such development
competence is developed during the period of growth. Further it has been explained as follows:
Skills and knowledge 1 2 3 4 5
Communication skill: As an front office manager in
rose wood hotel I am having excellent
communication skill and I am able to make
communication with any person in both written and
unwritten form.(Stuart and et. al., 2020).
*
Problem solving skill: While working as an front
office manager I have observed that I am not good in
solving issues within rosewood hotel. Also selection,
and farming of solution lacks within me.
*
Information & Technology knowledge: While *

Skills and knowledge 1 2 3 4 5
working as an front office manager within rosewood
hotel I have learned that I am good at computer
operations and software but does not have
appropriate skills regarding it.
Decision Making skill: Being an front office
manager I have ascertained that my decision making
skills is not good which makes important decisions
making lacks within me.
*
Time management skill: I am working as an Front
office manager in rosewood hotel and I have learned
that my time management skills is good that makes
assigning of task and its completion possible within
specific time period.(Stewart and et. al., 2019.).
*
Team work: I am working as an Front office
manager and having good team management skill.
This makes completion of task done in appropriate
manner possible.
*
1- Poor
2- Average
3- Good
4- Very good
5- Excellent
Personal development Plan
This comprise of an important documentation of the plan through which all the goals,
objectives and the areas which needs the improvement can be analysed.(Bukharina, 2018).

Skills and
knowledge
Current
Proficiency
Target
proficiency
Development
of skill or
knowledge
Judging
criteria
Time frame
Information
and
technology
knowledge
The current
understanding
about the
skills is
average. Being
an Front office
manager I am
required to
gain
knowledge
over getting
work done
with
efficiency.
(Ions, and
Sutcliffe,,
2019.).
Target that has
been set by me
is very high.
As an Front
office manager
I want to gain
the skill
through
undergoing
different kinds
of seminars
and classes
that is going to
make
knowledge
about
computer to
be attained in
effective
manner.
The growth
and
development
makes
knowledge
which makes
judgement
done by
people
working with
me. This make
goals
achieved in
faster and
better
manner .
I will gain this
within 5
months of
timespan
Decision
making skill
The current
skill over
decision
making is very
poor in
relation to my
post of front
office manager
The
competency of
skills is higher
being an front
office manager
for this, I
have worked
with
I will improve
practices with
assessment
and problems
solving
mechanism to
be developed.
The Judging
criteria of such
skill is with
the helps of
team
members.
I will improve
skills in 3
months.

Skills and
knowledge
Current
Proficiency
Target
proficiency
Development
of skill or
knowledge
Judging
criteria
Time frame
and
improvement
is needed upon
it.
individuals to
attain
knowledge.
Problem
solving skill
Presently I am
working at
post of Front
office manager
and have
good skill over
problem
solving.
The target in
relation to
proficiency is
high within
skills.
Working as an
Front office
manager I am
trying to learn
about
different
assignment
which makes
skills learning
possible.
The judgement
is been made
with the help
of mentors and
colleges.
The time
period
required is of 2
months.
2. Produce a short report that reflects on your progress in planning for and undertaking the work
role.
I have been working on the post of Front office manager within Rosewood Hotel London.
During my course of work I have attained higher interest within my work. I have marked out that
my communication skills is good that has helped me in organizing my staff in proper manner.
Also I am able to attain complete knowledge about technicalities existing within hospitality
sector. Further I have done analysis over skills required to be developed in order to grow myself.
Such development in relation to role has been prepared by myself over making better
performance with the help of teamwork through interacting which makes interest to be marked
out. Right know have undergone skill which makes progress to be achieved.

Further skills and personal development program which is been made in order to analyse
strength and weakness over those areas which is required to be improved by me. Through it may
capabilities will be developed for all areas. With the help of making better communication, time
management and teamwork that is been malingered over reflection done by me. I have presented
my best framework over progress within work and planning about my performance within hotel.
As under hospitality sector importance of managing all customers with friendly manner that has
helped in gaining of various abilities within me (Fergusson, L and et. al., 2020).
3. Produce a short report that identifies the skills and knowledge you require for the work role.
For performing in better and effective manner as an Front Office Manager I am required
to give quality services within hotel rosewood. Also I am required to understand about needs of
customer through maintaining of skills with knowledge which has been explained as follows:
Skills Time management skills- This is very important skill which makes customers over
attaining better services as an Front office manager, I will try over giving them work
within the area and I have made time management done with more effectiveness that has
helped in completing task in better manner. Such skills makes discipline and order to be
maintained with more efficiency and effectiveness. Technical skills- To frame these kinds of skills technical skills is been developed that
makes nature of work done in more smoother and better manner. I am working as an
Front manager that has helped me in gaining benefits in relation to customers loyalty and
employers sustainability in more effective manner. It is covered for making advancement
done.
Knowledge Data entry- As an Front office manager I must have compete knowledge in relation to IT
knowledge which makes maintenance data entry over clients and customers that has
made records maintained about all kind of process within an organization.
 Customer service- It has helped me as an Front Officer in attending of customers that is
important within the area. I am require over selecting knowledge in relation services and
method in relation to customers that makes framing of words in proper manner.

4. Evaluate and document your learning and progress with reflective logs and journals.
As an Front office manager in rosewood hotel I have been able to make completing
knowledge over programs through functioning that has been helping upon gaining areas related
to nature that implies. I have been preparing about working to be done within rosewood with
dedication. In this attaining and completing with proper way under expropriate condition
(Farahian, Avarzamani and Rajabi, 2021). Also further during my work course I have made
analysis through dedication that is to be done in proper manner. Through this I attained growth
developed with more effectiveness. Under it various kinds of skills like communication, time
management in relation to technical aspect through making outgrow within area working. Also
during the course of my work I have used various methods in order to understand issues and
solving them with my capacity. I further analysed with all methods and weaknesses like my
information and technology skills. This made impact to be formed with advancement and I
joined lot of course that is for diploma for developing it. It has helped me in undertaking all
kinds of problems that is arises out of work. I have also made lot of analysis done over different
methods with weaknesses in relation to information and technology. Good is required with
emphasis over advancing. I have attained lot of benefits from this.
I have done skills audit through which personal development program has been
developed that has helped in attaining of knowledge over all my issues and problems that is to be
used in order to make weak areas covered. Also I am required to develop work efficiency which
made lot of analysis done in relation to good communication that is been possessed by me. I have
been benefited with this in team related activities and made my decision making developed with
more efficiency. This made issues in relation to information an technology developed through
problem solving skills. For the purpose I have done various kinds of progresses which is related
upon learning over improving skills. I have achieved advancement in work to be developed
within my work
5. Include a short report for your planning for a future career role.
As I have been working as an Front office manager within hospitality sectors I have
always been deciding about myself over gaining full knowledge with capability in order to make
hotel develop area of interest. In this nature and resources has been making various advancement
towards working within scenario. In this I have been planning over seeing myself in the best
position of an hotel. I have applied for front desk manager within company over years. I want

General Manger post within upcoming years. In order to achieve the skills I have to decide about
myself within the task and show working in order to gain goals with capability to learn. Thus I
have taken proper training in relation to work that is been done with the capability of learning.
By using proper training within works I have joined lot of courses which is of diploma courses
and has helped me in enhancing my skills. I used monitoring process in order to check
performance within the area improvement is to be made. Then maintaining of various attributes
and career goal development with some skills of PDP over team work and assisting of computer
knowledge. I have gained strategies and upliftment for it (Alt and Raichel, 2020).
CONCLUSION
From the above discussion it can be concluded that personal and professional
development in relation to individual is important criteria for making growth regulated with
advancement in future towards achieving all goals that is important in relation to developing my
performance as Front Office Manager that impacts growth of an organization. Further analysis
upon different kinds of skills and knowledge is been done over requiring to attain role of front
desk manager. In this skills and method with growth in relation to personality and skill
development.

REFERENCES
Books and Journals
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practice: A comparative analysis of reflective writing assignments during general
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