Reflective Essay: Effective Business Communication
Added on 2020-03-16
13 Pages3629 Words383 Views
Professional DevelopmentHigher Education
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REFLECTIVE ESSAY2A self-reflection is an important tool for every individual as it helps them in gaining an insight about them, which could be in terms of their skills, their emotions, or any other parameter for which the reflection was undertaken. This self reflection is based on the analysis of my communication skills which would help me in clarifying about the different skills which I have and which I lack. These could be assertiveness perception, active listening or verbal communications. In order to evaluate this, I would use certain diagnostic tools which have beenpresented to us through the tutorials. By undergoing this reflection, I would be able to improve upon my communication skills and this would be done through chalking out an action plan afterconducting the literature review. In order to analyse my communication skills in different situations, I have used five different diagnostic tools. The first tool which was used by me was Self-Perceived Communication Competence Scale and this depicts the manner in which the communication competence of the individuals is analysed by themselves, where they are faced with different communication circumstances and where they have a range of receivers (McCroskey & McCroskey, 1998). The next tool which I used was Personal Report of Intercultural Communication Apprehension and this helps in calculating the feelings of a person towards the communication whereby the person is asked to analyse their diversified communication circumstances, along with the manner in which they would behave, when faced by one (Neuliep& McCroskey, 1997). As a third diagnostic tool, I opted for Talkaholic Scale which helps in measuring the compulsive communications and helps in showing the competency of an individual on the basis of their nature of being a talkative one, or not (McCroskey & Richmond, 1995). The next diagnostic tool being used for this self reflection was Nonverbal Immediacy
REFLECTIVE ESSAY3Scale-Self Report which shows the immediacy of the individual with regards to their communication and shows the positivity of a person where they engage in non-verbal immediate behaviour with others (Richmond, McCroskey & Johnson, 2003). The last tool used was the "Willingness to Listen which shows the orientation of a person towards listening, whichis another important element when it comes to communication skills of a person (Richmond & Hickson, 2001). After undergoing all the requirements of these five diagnostic tools, I was successfully able to analyse my communication style, along with my preferences which were highlighted from these. The first tool, i.e., Self-Perceived Communication Competence Scale (SPCC) highlighted that I comfortable with friends and even with acquaintances but I do have a problem while communicating in the meetings. However, it also shows that even though I do not excel in public, but I am also not on the lower end of it. The second diagnostic tool which I used was Personal Report of Intercultural Communication Apprehension (PRICA) which highlighted that I have low intercultural communication apprehensions, which shows that I am very comfortable in dealing with the people from different cultural or ethnic backgrounds. The third diagnostic tool, i.e., Talkaholic Scale depicted that I am not a talkaholic or a talkative person. This shows that I do not face a difficulty in keeping quite where I should and so, I am not a compulsive communicator. In the fourth diagnostic tool, i.e., in Nonverbal Immediacy Scale-Self Report (NIS-S), it was highlighted that I use a lot of nonverbal cues and shows that I am positive towards the other people. This shows that I can easily communicate in a non verbal manner with others, which is a difficulty I face when it comes to verbal communications, as highlighted through the first diagnostic tool. The final diagnostic tool, i.e., Willingness to Listen
REFLECTIVE ESSAY4Diagnostic highlighted to me that I have a high willingness to listen to others as I attained a score of over 80. Based on my personal analysis, it becomes clear that I lack the confidence which is required for public speaking and that I overuse the nonverbal cues which can make the other people very awkward around me, particularly when they are not comfortable with such verbal cues. Even though my public speak anxiety lies in the middle range, but it does highlight that when it comes to public speaking, I become very anxious and prefer to even avoid it. This wouldbecome particularly problematic where my work requires me to talk to different people and give presentations. Also, an overuse of verbal cues can be taken as annoyance or could end up offending a person with smaller social boundaries and so, I need to learn to control my actions and also avoid overusing them. The reasons why I identified these two communication key issues can be further strengthened by the recent incidents which I had to bear. I am good at giving movie reviews to my friends and one of my friends asked me to give a movie review to his group of friends, as he was given this as an activity from his college. I had prepared a very good presentation and even the answers to the possible questions which can be raised by my friends’ group. But when I went to this group of strangers, I started mumbling and mixing up words. To make the matters worse, when the questions for which I was prepared to give the perfect answers were thrown at me, I could not even read those in front of this group, from my cue cards. My hands got shaky and cold and I just delivered my presentation somehow. Even my friend was shocked at this. And this shows that I need to work up on my public skills to avoid such situation from
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