The International Hotel Management

Running head: REFLECTIVE ESSAY
REFLECTIVE ESSAY
Name of the Student
Name of the University
Author Note

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TALENT DEVELOPMET PROGRAM
JOB SATISFACTION AND MOTIVATION
REFLECTIVE ESSAY
Table of Contents
Introduction................................................................................................................................2
Overview of the Organization....................................................................................................2
Placement, Preparation and Application....................................................................................5
Induction and Training...............................................................................................................5
Orientation day.......................................................................................................................6
Embark days...........................................................................................................................6
Learning and Observations....................................................................................................7
Training program...................................................................................................................7
Operating Objectives..................................................................................................................8
Objective Evaluation..................................................................................................................8
Recommendations......................................................................................................................9
Recruitment............................................................................................................................9
References................................................................................................................................11

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TALENT DEVELOPMET PROGRAM
JOB SATISFACTION AND MOTIVATION
REFLECTIVE ESSAY
Introduction
I have been a part of in Blue Mountains International Hotel Management School as a
student of master degree and was pursuing with the course of International Hotel
Management. Through the Industry Placement I have witnessed that students are equipped
with both working experience in the respective field and severe knowledge only from
practicing. I have been offered an internship like all other students where I got the
opportunity to comprehend in detail regarding the professional sphere of the job and how the
diversity of culture works in Australian hotel.
My paper will be revolving around what course I have precisely gone through in my
masters level and how I implemented them in my career. The paper also concentrates on
giving a clear idea of the hotel I am working with. In this paper I will describe the food and
beverage section in detail not only because I work in that department but also because that is
a phenomenal part of the hotel to have build an amazing reputation regarding its service
among the customers. Therefore, I have given vivid detail about the food and beverage
services available here. The paper also talks about how the induction process works while the
training of the employees is going on. I also have concentrated on how the application and
the preparation is done here. I have also incorporated the objectives of the hotel along with
the recommendations that can be given in order to improve the condition of the organization.
Overview of the Organization
The hotel where I have been appointed to is Four Seasons that is either a four or five
star rated global brand across the whole world including 114 hotels which are widespread in
47 different countries around the whole world (Netherlands & Tour, 2016). The head-quarter
of this brand is situated in Canada. The only hotel of this brand that is situated in Australia is

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TALENT DEVELOPMET PROGRAM
JOB SATISFACTION AND MOTIVATION
REFLECTIVE ESSAY
located in Sydney. The hotel was established in 2002 however, it was built in the year 1982
as The Regent while it the place was allocated for the colonial jail in the site namely, The
Rocks precinct. It is situated beside the historic harbor. The hotel is replete with abundance of
facilities starting from 24*7 gym service to special spa treatment. It has delicacies from
different parts of the world offered by luxurious restaurant present in the hotel. It has all the
other amenities like swimming pools and shopping zone where people can come in groups
and enjoy to the fullest. The one which is located in Sydney is one of the best known 5 star
rated hotels. This is precisely situated in the northern part of the George Street. There is an
estimated five-minute walking distance from Circular Quay Railway Station which is also
connected to the Airport Link Train Service. The other mentionable advantage that is
available here is that there are multiple corporate offices surrounding the area. Certain
example of offices would be Commonwealth Bank, Deloitte and NAB to be particular. The
hotel is considered to be the best place for both from the tourists’ and business perspectives.
If I look into the detail of structure of the hotel I would have to mention how all the
531 rooms are designed both scientifically and aesthetically. The rooms are well equipped
with different furniture like LCD TVs along with DVD players. There is also service of 24*7
free WiFi available in the hotel. The guests are offered with beverage makers along with
refreshments every morning. All the rooms are furnished with mini bars. The hotel also offers
high quality room service to all the rooms where the additional service of parking is also
available here. Since the hotel is undoubtedly best in several fields it can be easily considered
to be one of the best five star hotels current ongoing in business. However, the food and
beverage it provides is extraordinary therefore I will be focusing on how this service can be
used to attract a large number of customers to make the maximization of profit.
The Mode Kitchen and Bars are the recent operating restaurant in the hotel that can
accommodate more than 200 people. It was the opening restaurant in the hotel. They are