Reflective Report on Future Career Role and Learning at Workplace

This Reflective Report discusses the desired future career role of Duty Manager at Tesco and the responsibility for own learning at the workplace. It explores the personal and professional learning needs and competencies required for the role. The report also provides recommendations for improving employee motivation and suggests solutions to the problems faced at the workplace. The document type is Reflective Report and the assignment type is not mentioned. The subject is not mentioned, the course code is not mentioned, and the course name is not mentioned. The college/university is not mentioned.

Reflective Report

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
State desired future career role and show how you intend to take responsibility for own
learning at your workplace in line with future career role...........................................................3
TASK 2............................................................................................................................................4
Identify personal and professional learning and development needs and competencies that you
require for future career role........................................................................................................4
TASK 3............................................................................................................................................6
How employee’s motivation can be improved............................................................................6
TASK 4............................................................................................................................................7
Recommend solutions to the problem at your work place..........................................................7
TASK 5............................................................................................................................................8
Monitor and evaluate the progress of the work-based project using appropriate tool.................8
TASK 6............................................................................................................................................9
Provide a Reflective Report evaluating your experience and learning at work...........................9
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................12

INTRODUCTION
Reflective portfolio is set of the writings which mainly summarise experiences as well as
insights student that gained from the practical assignments. This is mainly used to assess
engagement of student with fieldwork and also ability to use the theoretical knowledge in applied
setting. It can be powerful for the learning since this is a persistent, careful and active
consideration of belief from knowledge in light of grounds which support this. This reflection is
related to the future job role. There will be discussion about the future career role and the
responsibility of own learning at workplace (Albarqouni and et. al., 2018). For the future career
roles, there will be determined the personal as well as professional learning competencies and
requirements in a detailed manner.
TASK 1
State desired future career role and show how you intend to take responsibility for own learning
at your workplace in line with future career role
As I am working in Tesco organisation more than 7 years at team leader position. I have
the abilities to guide the team members and also provide them right direction so that they can
work effectively and efficiently. My future career desired role is Duty manager at Tesco. The
working environment and culture of Tesco is good and management is supportive. From this
reason, I want to continue and focus on the future career role. From working in the Tesco more
than the 7 years helped me in learn new things and developments. Training and development at
workplace is one of the most important part of my life. Training helped me a lot to make
improvement in my abilities as well as skills. In past, my communication, time management and
problem solving skills was not good. The duty manager need to live on the onsite at location
which they are mainly managing (Crawford and et. al., 2016). As I am capable to the position of
duty manager in future career role because I have the abilities, competencies and skills. Other
than this, I learned many things from the failure. The failure is one of the better way to reach at
success
I intend to take responsibility for my own learning at workplace in line with future career
role. At workplace, I will take the guidance from my senior to focus on performing all the
responsibilities of duty manager in a better manner. My seniors are very supportive and if I
require any guidance they support me or guide time properly. This this will help me in future in

performing my future career role. I am confident to perform my future career responsibilities or
job role in better manner. Training is most necessary part for an individual or for company.
Regarding performing the different job roles in future, I can take the training and learning the
new things. Training will help me in future to learn the different things related to my future
career role. I am confident that my management and seniors will support and to be successful.
For the future career job, I will supervise efficiency of processes of business through monitoring
the general operations proactively. I can take the initiative in assuring that consumers are
properly satisfied and also employee interactions with clients are to be positive. I have the good
problem solving skills and this will help in develop the positive working environment. I will be
meeting with the upper management on regular basis to be stay up to date with the changed in
company, improvements and issues and also communicate all these with the other employees.
Reading the business magazines helped me in providing the knowledge about business and
performing job roles. In the business magazines included about the different business tycoons
and how they do their job role to making their business successful. I followed them so that I can
be the better person or employees. To make improvement in myself, I will take the feedbacks
from mu colleagues. This helped me out to overcome from my weaknesses and performing my
future career job in a better manner.
TASK 2
Identify personal and professional learning and development needs and competencies that you
require for future career role
Future employability
Developing future employability skills on the experience in TESCO
For the future job career role i.e. Duty manager at Tesco, my course is Foundation Degree in
Business. This course is helpful for me in providing the information about the business and
ways to performing the job responsibilities in a better or effective moaner. This course is better
way to develop the several of transferable skills required for working in business environment.
This course covers all the subjects like management, accounting, management, finance and
entrepreneurship.

Managerial duties
Methodology to develop understanding of Managerial duties
This degree will help me in performing the duty manager as future job career role (Eom, Choi
and Song, 2018). The personal and professional learning for the duty manager is to developing
as well as executing the learning programs and strategies. I will require to designing the career
plans, e- learning courses and workshops. I have to maintain the relationships and budgets with
the consultants as well as vendors. In the duty manager role, I am passionate regarding helping
the people grow and learn. The better communication and interpersonal skills are necessary. I
have experience in Tesco company as team leader.
Management skills
Ways to develop Management skills
As a duty manager in future, I have to focus on daily operations of business consisting customer
service, facilities and the security. I have to work on improving my managing skills. I should
know about the manage the business functions, activities and operations in a better manner. For
the future career job, my responsibilities will be train the new hires, monitor as well as report
cash flow and revenue, keep the track of quarterly, monthly and yearly goals, address the
complaints of employees and schedule the shifts. It is necessary to addressing the complaints or
issues of the employees at workplace because from this chances of conflicts can be arisen and
also reduce the employee motivation level.
Dispute management skills
Development of Dispute management skills
From this, employee’s performance and their productivity can be reduced. This will also impact
on my performance level and job role. So, I have to focus on resolving the issues and conflict
among employees so that they can work freely and focus on achieving the set goals within

given period of time. The duty manager performs the routine supervisory tasks. Other than this,
duty manager should have the better problem solving, communication skills, leadership skills
and the project management. Learning needs is gap among current level of skills and
knowledge of a learner needs to perform the set of the tasks. Actual requirements differ as do
methods which employed to meet with those requirements.
Gap analysis skills
Development of gap analysis skills
The formal need assessment methods consist gap analysis, critical incident techniques,
observation, peer review, self-assessment and others. These all the methods are mainly used to
determine the learning needs. For the duty manager learning and development needs include the
proper communication related to change in the established milestones or the issues which may
impact outcomes of completion date of project. There will be need to communicate and also
organised with the team members to enhance outreach of form. Duty manager should seek
actively to resolve concerned while adhering policies of company and also standard behaviour.
It is necessary that duty manager have ability to organise as well as manage the many
company’s initiatives effectively and also encourage the co employees to do similar.
Management theories
Developing an understanding of management theories along with its applications in workplace
As worked in Tesco more than 7 years, I have the proper knowledge regarding management
theory and also practical applications in workplace. I have the ability to communicate with my
senior management in an effective manner and some other departments. The duty manager has
the strong understanding about business objectives as well as standards for the better customer
services. Providing the better services to customers helpful in make them loyal towards
company and sustain them at workplace from longer time period. This will help in enhance the
productivity and also profitability of business. Duty manager should be schedule the shifts of
employees and also enforce the policies of facility. To assure success as Duty Manager, I

should commit to be furthering marketability establishment through issuing the guest support.
The good duty manager will use better coordination techniques to encourage the efficiency of
facilities.
Communication skills
Ways to developing communication skills
Competencies are set of the demonstrable skills and characteristics which make improvement in
performance or efficient of job. The key competencies are particular qualities which recruiters
of form consider the desirable for staff members to be possess. They mainly used as the
benchmarks to examine as well as rate the candidates at the time of hiring process when
reviewing the application forms. It is necessary that the duty manager should have the proper
communication skills so that it can able to deal with the people in a better and effective manner
(Fonagy and et. al., 2016). Developing the positive communication helps in enhance
employee’s motivation and retention at workplace.
Leadership skills
Development of leadership skills
It should have the better leadership skill so that it can guide the team members and also give
them right direction to be work. Other than this, problem solving is one of the most necessary
competency or skill because if at workplace, there is any issue arise among the team members
then it is a main reason to developing negative working environment. From this, employees will
not work effectively. So, duty manager should have this skill for solving the issues and conflicts
of employees within an organisation.
TASK 3
How employee’s motivation can be improved
Employee motivation improvement

As per the mention information that at workplace employees are underperformed and company
faced the main issue regarding the poor quality of the product and services and also make the
customers loyalty towards company. It is necessary for an organisation to motivate the
employee so that they can work in an effective manner. The employee motivation is necessary
for an organisation because it helps in increasing the performance level of employees and also
provide them the reason to sustain and progress for longer period of time. From this, the
employee’s performance will be increased and the organisation productivity will also be in
hands. The employers can retain the talented employees at workplace and this will provide
more profit to an organisation (Fredriksen-Goldsen and et. al., 2018).
Recognition of workforce
Everyone deserves to be remembered for what they've done, regardless of whether it's for a
career or a personal accomplishment. The acknowledgement of a good job by upper
management can mean more than expect to a worker. When credit goes, please make sure to
give credit. All engages at work and that is definitely the best thing that worker would do. Yet it
could be most complicated as well. Spend a brief amount of time per day with the staff to
provide a word address items from complaints to feelings. Not only would this make staff
happier, it will give with much-needed input from staff about business.
Motivating the workforce
It helps in motivate employees to work effectively. When they know they're working for
something, the workers are more inspired. They don't have anything to aspire with if they feel
there's no room for change. No one would like to perform a dead-end career (Hendricks, 2017).
By delivering preparation that gives everyone that skills they have to scale their professional
growth, inspire workers. This is also important for to groom new workers to move on to greater
opportunities and it helps to develop the image of business as a fantastic company to build.
Company should provide the incentive to employees as per their work performance.

Employee development
This helps in enhance their motivation so that they can work in a better manner. On the other
hand, they get more inspired as workers get an understanding of what is offered or what the
benefits are. It will result in greater loyalty to the boss. If they have chances to learn new things,
the members of staff will be much more important to organisation and themselves. Provide the
workforce with the preparation they need to improve their lot and to become aware of the
emerging developments and news from the sector (Kuyini and et. al., 2016).
TASK 4
Recommend solutions to the problem at your work place
Description Time frames Expected results Measuring procedures
As per the scenario
that company is facing
a difficult time
because of the staff
and the performance
that result the poor
quality of services and
product and also the
loss of the loyal
customers. In regards
to this, it is necessary
for company to
provide the training to
employees so that their
skills can be enhanced
and they can make
improvement in their
12 months Trained staff Key performance
indexes

skills. Management
should provide the
training about the
maintenance of quality
of products and
services. If the
employee will be
trained, then it can
able to provide the
better services to
customers and also the
good experience
(Pront, Gillham and
Schuwirth, 2016)
From this, the
customers will have
attracted towards the
products and services.
Other than this,
company should
provide the training all
the equipment’s to
employees which are
necessary at the time
of manufacturing the
product. It is necessary
to management to
provide the feedback
to all the staff
members about their
performance level and
8 months Customer experience
enhancement
Active monitoring
sessions

their weaknesses.
From this, they will
focus on make
improvement in them
and also enhance their
productivity. It is
necessary to
management to
provide the feedback
to all the staff
members about their
performance level and
their weaknesses.
From this, they will
focus on make
improvement in them
and also their
productivity. For an
organisation customers
are the main part and it
is the responsibility of
company to provide
the high quality of
products and services
to customers so that
they can be attracted to
them and also loyal
towards the company
(Rieckmann, 2018)
Company should
provide the training to
11 months Enhanced Performance appraisal

employees about to
communicate with the
customers to better
customer service. If
there is any kind of
issue arises to
customer regarding the
specific service and
product, then company
should provide the
24/7 customer service
and resolve their
effectively. This will
help in providing
satisfaction to
customers regarding
the particular product
and services and also
sustain at the market
place for longer period
of time. This will help
in increasing the
profitability as well as
productivity of an
organisation.
communication skills
TASK 5
Monitor and evaluate the progress of the work-based project using appropriate tool
There has been considered employee’s engagement as the work based project. The employee
engagement is extent to which staff members feel passionate regarding their job, committed to an

organisation and also put the effort into their work. The employee’s engagement is not similar as
the employee satisfaction (Schafer, Snider and Sammour, 2016). It develops the positive
relationship among the employer and employee. Employer engage employees in the different
activities of company and this helps in increasing the motivation level of employees. In the
Tesco, fix and listen was aimed at facilitating the two-way communication and use the digital
technology in order to optimise the process. Staff members were invited to send their thoughts
through email or test which means minimum value to the participation. The leaders mainly
responded by the voicemails, internet, text and also in- store Communications. Tesco
organisation executed colleague’s engagement programs by the better communication channels
for an instance intranet, portal, notice board, emails and with the help of social media platforms.
Last year, organisation launch a campaign named Facebox in order to increase the employees.
This helps in increasing the employees to step forward and feel motivated to organisation. They
got the better opportunities to anchor the event and also connect with each other with the help of
forecast and videos (Tan and et. al., 2017).
TASK 6
Provide a Reflective Report evaluating your experience and learning at work
I feel better while working in the Tesco organisation. With the Tesco my experience was good
and I learnt different things regarding my job role and responsibility. In the workplace, all the
senior management was very supportive. In my future I want to work with Tesco organisation
because in this organisation I feel confident and my motivation level is enhanced. In this
organisation, my main focus is to work as the duty manager because it is my future career goal.
Through working in this organisation, my skills and abilities to perform the job role is enhanced.
I was not good in problem solving skills before joining the Tesco but after joining this company I
can able to enhance my problem solving skills and also provide the solution to my employees.
After working with Tesco organisation, I felt confident and able to communicate with the other
employees or colleagues confidently. I am happy to see all the changed in mine. From working 7
years in Tesco company as team leader, I learned about the different models and theories
regarding the leadership and management. The leadership theories are related to the great man
theory, trait theory, contingency, behavioural and others. The management theories which I
studied are contingency theory, systems theory, Theory X and Theory Y and scientific

management theory. My skills have been improved and now I can able to perform my job
responsibilities in a better manner. My communication skill has been improved as I am
interacting with my team members and understand them about way of working things in a better
manner. I am good in the problem solving skill as I learned how to listen the issues of team
members and also find the solutions. With the help of my problem solving skill, I resolve the
problems of different employees in a team. The main roles and responsibilities of duty manager
is to assuring the productivity of employees, monitoring the operations, developing positive
working environment and others. I am good in managing the activities of company and
operations. My main goal is to work hard and meeting with the organisational objectives (Tseng
and et. al., 2019). The study of my future job role i.e. duty manager consists interviewing the
senior staff, studying staff manual, seeking the feedbacks from the colleagues and senior
managers, conducting customer’s surveys and studying about the relevant mate rail such as
professional magazines and others. Related to the future role, my main focus to have the better
communication as well as the time management skills. My communication skill is good and I
have the ability to convenience the other person. I can motivate the employees so that they can
work effectively in a team and motivate in achieving the objectives. I am able to working with
the management in order to assess as well as update the policies and processes. I can meet with
all the requirements decided through organisation regarding duty manager. I have the proper
qualification and also experience of the 7 years in Tesco organisation. There are different skills
required for the duty manager job role such as communication, problem solving, time
management, customer’s services and others. I have the ability to deal with customers and
resolve their queries in better manner. Regarding my team leader job role if I faced any kind of
issue or complexities, I consult with my senior managers and they provide the right direction and
solution also. In Tesco company, there is a democratic leadership style in which the management
take my opinions before taking any decisions. I feel motivated while management included me
developing strategies. This is the reason to make the future career in Tesco organisation. In
starting of my job as team leader, I faced the difficulties to make the coordination among team
members, guide them, communicate with them and understand them about the importance to
working in a team. These all are the main complexities in front of me. I felt hesitated to
communicate with my team members because I was not confident. After the training, I felt
motivated as well as confident. This helped me in making the good team leader. Regarding the

future career role, I determined my strengths and weaknesses. After determining the weaknesses,
I focused to improve them and convert them into the strengths. This helped me in future by
increasing the productivity as well as development. My management take the feedback of all the
employees concluding me. With the help of feedback, I can management myself, addressing the
issues and find out the effective ways to make improvement in myself. This helped me in future
in performing the different job role effectively.
CONCLUSION
It has been concluded from the above mentioned report that there is a reflection about the
future career role as a duty manager and in which manner it takes responsibility for own learning
at workplace with the future career goal. There has been discussed about the learning and
development needs as well as competencies regarding the future career role as the duty manager.
The workplace faces some issues regarding the underperforming employees and this develops
negative impact on the employee motivation. There has an issue regarding the quality of product
and this is a loss to company of loyal customers. Regarding this, there has been discussed about
the ways to motivate the employees at workplace so that they can focus on their work. There has
been discussed about the solution of the problems. There has been studied about the employee
engagement as considered the work based project. Organisation focus on providing the better
employee engagement so that employees can be motivated and achieving the set of objectives

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