This Reflective Report of Mine
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Added on 2020-03-16
This Reflective Report of Mine
Added on 2020-03-16
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PERSONAL REFLECTIONMGMT20140 (HT2,2017) Design ItINDIVIDUAL BLOG AND LEARNING REFLECTIONSUnit Co-ordinator : Stephanie MachtUnit Lecturer : Firew BeshahPrepared On :- DATEName of University : Central Queensland University (Melbourne Campus)Kevin Patel STUDENT IDPersonal Blogs – www.kevin12052351.wordpress.comKEVIN PATEL1
PERSONAL REFLECTIONCONTENTSINTRODUCTION...........................................................................................................................................3KNOWLEDGE GAINED..................................................................................................................................4ANALYSIS AND EVALUATION.......................................................................................................................4AREA OF DEVELOPMENT.............................................................................................................................5CIVIC VALUES...............................................................................................................................................61.1Strength.......................................................................................................................................61.2Weakness.....................................................................................................................................7ACTION PLAN...............................................................................................................................................8EXPECTED OUTCOME................................................................................................................................10CONCLUSION.............................................................................................................................................10REFERENCES..............................................................................................................................................12KEVIN PATEL2
PERSONAL REFLECTIONINTRODUCTIONThis report has been prepared as a reflective assignment i.e. it is used to reflect allthe lessons that I have learnt from this unit and the tasks that I performed in duecourse. This reflective report of mine is based entirely on the lessons and lecturesthat I participated in during the last 12 weeks. At the end of each week, I updatedmy learnings in the weekly blogs that I posted in WordPress. I have also attachedthe links to the weekly blogs that can be used by anyone to view the blogs. In eachblog, I updated that particular week’s lessons and the activities that I performed inorder to enhance my knowledge in design thinking.I have divided this reflective report into several parts that include knowledgegained, analysis and evaluation, area of development, civic values, action plan andthe expected outcome from this particular module. In the first part, I havedescribed in detail about all the knowledge that I gathered from the lectures,lessons and personal investigation on the topic of design thinking. In the analysisand evaluation part, I have explained about my learnings while analyzing thedesign thinking process I took part in. I also evaluated my role in the designthinking project and tested how I enhanced my knowledge and design thinkingskills. I have also prepared a personal action plan that will help gain even betterskills at design thinking and applying them in solving various problems that ourmodule lecturer told us about.Before the beginning of the module, we were provided with a number of topics fordesign thinking application from which we had to choose one. I chose a topicwhere I thought I could apply my design thinking skills efficiently and find out asuitable solution for it. The topic that I chose along with my teammates wasaddressing service time issues faced by McDonalds and I proposed theKEVIN PATEL3
PERSONAL REFLECTIONdevelopment of mobile app for the company that will help them have better reachto the customers as well as improve their service time with the help of onlinebooking and online payment systems.KNOWLEDGE GAINEDAt the end of the 12 Weeks of Design Thinking lesson, I can say that I gained a lotof knowledge on the topic. Before joining this module, I was not much aware ofdesign thinking but during the course of the module, I learnt the application andbenefits of design thinking. Apparently, design thinking is useful for addressingcertain problems that cannot be solved by regular means. However, I also learnt inaddition that design thinking is useful in enhancing the creativity and thinkingpower of an individual. Hence, design thinking not only benefits a particularproject, it also benefits and helps the mental growth of an individual. The problemchosen by me was the poor service time at McDonalds that resulted in loss ofcustomers and revenue. I proposed the development of mobile app for McDonaldswhere the customers will be able to see the menu, place orders (both on-site andhome delivery) and even pay the bills online. From my knowledge of design thinking, I found that my solution would be a verysuitable one if it could be implemented according to the prepared plan. Throughoutthe course of the development of the design thinking plan for the mobile app, Igathered a lot of knowledge regarding the proper application of design thinking toaddress a problem.ANALYSIS AND EVALUATIONSelection of a particular topic helped me concentrate on one particular problemrather than looking around searching for problems to solve. As per the selectedKEVIN PATEL4
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