Business Operations and Skill Development

This assignment explores the importance of interpersonal skills for career development and provides a framework for creating a personal development plan. It outlines specific goals related to communication, time management, leadership, technical skills, presentation, and problem-solving. The document emphasizes the value of seeking training, feedback, and self-reflection in achieving these goals.

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The developing
manager

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Table of Contents
Introduction................................................................................................................................3
TASK.........................................................................................................................................3
1.1 Comparison between different management style...........................................................3
1.2 Discussing the leadership characteristics.........................................................................3
1.3 Evaluating the communication process of Thomas cook.................................................4
1.4 Analyzing organizational culture as well as the process of change which taken place at
Thomas cook..........................................................................................................................4
Task 2.........................................................................................................................................5
2.1 Assessing own management skill and performance.........................................................5
2.2 Analyzing own personal strength weakness, opportunities and threats...........................6
Task 3.........................................................................................................................................8
3.1 Lead and motivate team for achieving an agreed goal and objectives.............................8
3.2 Justifying the managerial decision which have for supporting agreed goal....................8
Task 4.........................................................................................................................................9
4.1 Explaining own managerial and personal skill for supporting career development and
set the agenda for future.........................................................................................................9
4.2 Reviewing career and personal development needs, current performance and future
needs for producing a new development plan........................................................................9
Conclusion................................................................................................................................10

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Introduction
Manager in an organizations a person who direct and make control on all business
activity. It play significant role within an organization in order to accomplish goal and
objectives. The present report is based on Thomas cook travel and tour company which is one
of the leading organization in tourism sector. In this report different management style and
characteristic of leader has been discussed. Along with this, the way manager can help in
achieving agreed goal and objective is identified. Apart from this, different managerial skill
required for making descson within an organization is explained.
TASK 1
1.1 Comparison between different management style
According to the given scenario, currently I am working in Thomas Cook organization as a
manager. There are different types of management style which Travel and Tourism Company
followed in order to carry out its operational activity in systematic manner. (Roche,
Dimitrelis and Frew, 2015).Both TUI group and Thomas cook have different management
style which is discussed below:
Classical management theory: According to this theory, employees have only two different
type if needs and wants that is economic and physical. Further under this theory employees
are divided into three kind of layer management in which top management of TUI group set
objective for its employees. Further this theory believes that employee need to motivate by
providing reward so that they work hard in order to accomplish goal and objective.
Contingency theory :According to this theory leader must have knowledge of management
style which help in accomplishing goal and objectives. It is one of the appropriate theory for
Thomas Cook. There are different type of decision taken by the organizational manager.
1.2 Discussing the leadership characteristics
There are different type of leadership characteristic which are adopted by travel and tourism
organization in order to guide employees and accomplish the task on time. Two different
leadership characteristics followed by Thomas cook and TUI group is as follows:
Autocratic leadership style: In this leadership style the main of leader is to make aware
employees about its primary objectives and vision. It help in providing direction to
employees in order to achieve goal and objective. Further Leader of Thomas cook focus on
making sure that it employees are motivate toward the work or not. It is one of the effective
leadership style because manager of Thomas Cook easily manage all its work and conflicts
which taken place within an organization (Ramos, Mota and Corrêa, 2016.). Along with this,
it can be stated that this leadership style is very effective if leaders is credible and employees
are developed. Under this leadership style leader or manager guide its employee toward the
work so, that employee not face issues in order to completion of work. Employees make
improvement in their work by the feedback which was provided to them by leader

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Democratic leadership style; This democratic leadership style is adopted by TUI group
which is also effective for organization as well as employees. Leaders who are working in
this style provide feedback to its employees according to there work. In this leadership style
there is effective communication take place between employees and leader. Suggestion and
ideas of employee is taken by leader before making any decision . Further employee are
provided less direction and they are motivated to work hard in respect to accomplish goal and
objectives.
There are some more motivational factor in democratic leadership style that is they are
involved in decision making process which make them feel that they are part of an
organization. On the other hand in autocratic leadership style are self motivated there is no
particular motivation factor for employees.
1.3 Evaluating the communication process of Thomas cook
There is sender and receiver who exchanges information through writing, speaking and from
other sources of medium is known as communication process. In different organization there
are different type of communication process which is used to in order to send or recive
information from upper level to lower level. There are two kind of communication which is
discussed below
Verbal communication: It is a communication in which message send by sender verablly and
by work of mouth or it may wirtten on piece of paper. At the organization the verbal
communication must be short and simple which can be understood by employees. Further the
verbal communication is also divided into two methods that is oral and written form
(Desveaux, Chan and Brooks, 2016).. Here, in the organization message send by upper level
department to lower level generally through mail or in meeting. This method is common and
effective for Thomas cook travel company in respect to pass information at different level.
Non verbal communication; It is a communication which take place within an organization in
the form of sign, actions, gestures and by facial expression. This type of communication
mainly based on observation and used between employees of Thomas Cook. At the
organization non verbal communication take place between employees and it is generally
informal communication.
1.4 Analyzing organizational culture as well as the process of change which taken place at
Thomas cook
Organization culture is consist of the system of the assumption and the beliefs and
values which is shared between employees who work within a company. By sharing the
values help in influencing the people at the organization which help in performing work in
appropriate manner, there are different type of organizational culture which are as follows
Power culture; In this type of organizational culture power remains in the hands of less
people who work at higher level . They have power to make decision in order to competing of
task (Al‐Hamdan, Nussera and Masa'deh, 2015.). Further it assigned roles and
responsibilities to its team member in order to carry out all its business activity.
Task culture: In the task culture the employees are give target with deadline which help in
accomplishing the goal and objectives on time. In a team member work together and all work
is distributed equally.
Role culture: according to this role culture member where leader assigned roles and
responsibility to its team member according to the skill and knowledge to employees. The
employees are ready to accept the challenges and this power comes through the responsibility
of work given to them.

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Thomas Cook adopted role culture where it delegate roles and responsibility to team in order
to completion of project on time. If employees are provided roles and responsibility
according to there skill and knowledge then they get motivated toward the work and perform
effectively.
Task 2
2.1 Assessing own management skill and performance
To work at Thomas cook tour company it is important to have some managerial and
interpersonal skill for working at the manager position. Manager must have set of skill in
order to carry out business activities in an appropriate manner. For working in an
organization I need to assess my own different skills, so that important can be made to
improve my weak skills.
Professional
Skills
Current
Level
5=strong
1 = weak
Best Current
Example
Ways to Improve
Communication
Skills
4 Thomas cook is tour
company for this purpose
I need to communicate
fluently in front of
travellers
I need to improve
my communication
skill by reading
novels
Listening Skills 3 I do not listen to
employees carefully
It is important for me to
listen workers carefully
and focus on what they
are speaking.
Leadership Skills 2 I can only delegate task to
employees
I need to make listen
team issues and solve
them and I need to
motivate team members.
Planning and
Organizing 4
I need to plan my work
and organize it according
to priority
I can done this by
delegating task on time
to employees
Presentation Skills 5 I can present my work in
effective manner in front
of others
Problem Solving 3 I can only solve simple
problem of employees
I can take suggestion on
problem from employees
Professional
knowledge
5 I have enough
professional knowledge
Self- Management
2
I cannot manage my
work and due to this
reason i miss out my
important work
I need to plan my whole
day work in morning
and follow it
accordingly

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Team work
4
I can solve team members
problem
I need to keep proper
coordination with my
team member.
Technology Skills 3 I cannot work in few of
software
I can learn it attaining
training program
Time Management 2 I cannot manage my work
on time
I need to make to do list
of my work
2.2 Analyzing own personal strength weakness, opportunities and threats
I need to analyses my own strength and weakness so that I can make improvement and
become enough capable for working in an any reputed organization. Throgh SOWT I can
also find out my threat and opportunites/
Strengths Weaknesses
My strength is that I can direct employees in effective
manner in order to complete the task on time.
I can motivate employees by appreciating them for
their best work, this lead to enhance the productivity.
I can also help team members in their work and solve
their issues related to work.
I communicate directly with employees in easy
language so that they can understand whatever I
speak.
Sometime if fail to perform
according to the customer
expectation.
Due to workload I unable to give
high quality to work.
I cannot manage my work on tine.
Opportunities Threats
I have opportunity to improve my technical skill
through attaining training program.
I can attend seminar and conference in order to make
improvement in my communication skill.
I can provide offers to customer in order to increase
sale as well as profit.
I do not have enough time to focus
on improving my skill.
I get disappointed soon which
impact my work.
At the time of presenting my self
sometime I lose my confidence

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2.3 Setting and priorities objective and targets for developing own potentials.
Aim and time frame
Objectives Time frame
One of my weakness is that I cannot work on different software which
lead to impact my work. For this purpose I need to learn and trained
myself in order to use new technology.
20 days
Further I cannot manage my work on time which leads to impact
quality of my work. For improving it I used to make to do list of my
work and set priorities which help in completing work on time
15 days
My third weakness is that I cannot solve on team members problem
and cannot make perfect decision. For this purpose I need to learn
different problem solving theory which help in solving complex
problem of employees
15 days
Task 3
3.1 Lead and motivate team for achieving an agreed goal and objectives
There are different ways for leading and motivating a employees within an organization in
order to achieve agreed goal and objectives.
Sharing an organizational vision with each other: at the time of working in a group it is
important for team leader to make sure that each and every employees know the vision of an
organization, this help in putting more efforts in work in order to accomplish goals (Camp,
Turner and Thompson, 2016.). If vision and objective is clear in front of employees then
they can work accordingly.

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Appreciation on best performance: any employees work hard for an organization then it is
important to appreciate them for their hard work (Desveaux, Chan and Brooks, 2016.).. It
motivate other employees to work hard in order to get appreciation. Further motivates
employees and make them believe that their work is good.
Sharing a work: At the time of working in a team it is important to share work of each other
so that no individual employee get overloaded by work (Vance, Siponen and Pahnila, 2012).
Further if employees work are shared by other then employees can give quality of work and
work more effectively and efficiently. it make them stress and free and productivity of an
organization can be increased.
Rewarding and incentive; Rewarding a employees for their best performance is one of the
best way to achieve agreed goal and objective on time (Schneider, Ehrhart and Macey,
2013). For instance if employee are reward for their best work then it motivate them to work
more hard for getting reward again. This help in accomplishing goal and objective of an
organization.
Solving issues of employees; employees problem and issues must be solved and listen by
team leader.
3.2 Justifying the managerial decision which have for supporting agreed goal
There are different type of decision which is made by Thomas cook in order to achieve
agreed goal and objectives. Manager who are working in an organization need to make
different type of decision related to work in order to complete work on time. For this purpose
it is important to improve decision making skill and manage employees within an
organization (Ubben, Hughes and Norris 2015.). There are different decision need to be
taken such as which type of work need to complete first and the way to delegate work to
employees. Further manager need to make team of highly skilled employees an make them
aware of organization objectives. Further manager can conduct meeting with its employees
and communicate with them whatever it expect from them. Further it also needs to provide
training facility to its employee who is unable to perform best work. Manager can share work
of its employees and make them aware of about changes which need to be taken within an
organization.
Here are some recommendations for manager in order to make improvement:
Manager of an organization can provide feedback to its employees in order to improve
employees work (Ramos, Mota and Corrêa, 2016.). Further right decision need to be taken
by manager so that employees many no suffer. It need to organize its staff member and their
work properly so that at the time of delivering services to customer it become easy for
company to satisfy its customer. Work should be delegated to employees according to their
skill and knowledge so that employees not face any trouble at the time of working

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Task 4
4.1 Explaining own managerial and personal skill for supporting career development and set
the agenda for future.
Career development is one of the process which help in making my future with the support of
designing my own personal learning plan. It is important to learn different skill in order to
work in an reputed organization. Some of my managerial skill in order to assist a career
development is as follows:
Technical skill: Through learning technical skill I can manage my work effectivley by using
different software. Technical skill is not only related with the machine and tools of
production while this skills is need in order to enhance sale as well as profit.
Conceptual skill: It is a skill which give me information and capability for intellectual
thinking. This means it assist me in making effective decision and it also me in determine the
future business operations by focusing on each goals
Interpersonal skill: Interpersonal skill is very important for me in respect to develop my
career. This leader help in getting job at reputed organization as high position. This skill is
very signigicant at all level of working. With the help of this I can easily manage by work
and can make business decision which will be very effective in order to achieve goal. Further
this skill help in tackling different type of customer and I can make strong relationship with
them.
Hence, this all skill are important for my career development in order to achieve success in
future at the time of working in an particular organization.
4.2 Reviewing career and personal development needs, current performance and future needs
for producing a new development plan
LEARNING
OBJECTIVE/GO
AL
CURRENT
PROFICIENCY
TARGET
PROFICIEN
CY
DEVELOPMEN
T
OPPORTUNITI
ES
CRITERIA
FOR
JUDGING
SUCCESS
TIME
SCAL
E
EVIDENC
E
1 Communicati
on skills
I can only
communic
ate in
normal
way
I need to
communic
ate
confidently
By attending
seminar
By taking
feedback
from
others
4 to
5
week
s
2
Time
management
skills
I cannot
manage
my
important
work
I want
complete
my work
on time
I can make
to do list of
my work
By making
time table
1 to 2
week
I can only I need to By guiding By 3 to 4

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3
Leadership
skills
delegate
work to
employees
manage
whole
team in
appropriate
manner
employees
and
managing
work of
them
watching
there
performan
ce
week
s
4
Technical skill
I can only
work on
Ms word
I need to
work on
different
type of
software
This can be
done by
attaining
training
program
By seeing
how
effective I
can work
1to 2
week
s
Training
program
m
5
Presentation
skill
I can
present my
work not in
effective
manner
I want to
present my
work at
professiona
l way
By attending
seminar
By taking
feedback
2 to
3
week
s
Seminar
6 problem
solving skill
I can solve
simple
problem
I want to
solve
complex
problem
By learning
theories
By seeing
effectivene
ss of my
work
1to 2
week
s
Internet
Conclusion
From the above report it can be concluded that there are different type of management style
which organization followed in order to carry out all its business operation in systematic
manner. Democratic leadership style is very effective for an organization which motivate
employees and provide proper guidance for accomplishing the goal and objectives. Employee
can be motivated if they are involved in decision making process. Further it can be concluded
that for working in an organization it is important to have leadership quality and decision
making skill. This support in accomplishing the task on time. There are different type of
decision which manager need to make within an organization in order to achieve goal and
objective

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