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Report On First Milk : Roles & Characteristics Of Leader & Manager

   

Added on  2020-01-28

20 Pages6719 Words76 Views
MANAGEMENTANDOPERATIONSGABRIELA VERONICA ZAVOIID 14515

TABLE OF CONTENTSINTRODUCTION ..........................................................................................................................3TASK 1............................................................................................................................................3(a) Different role and characteristics of leader ...........................................................................3(b) Role of leader and functions of manager ..............................................................................4(c) Theories and models of leadership approach ........................................................................5(d) Difference between role of a leader and a manager ..............................................................5(e) Strengths and weaknesses of different approaches ...............................................................6(f) Analysis of different theories and approaches for leadership ................................................7TASK 2............................................................................................................................................8(a) Key approaches of operations management ..........................................................................8(b) Importance and value of operational management ...............................................................9(c) Factors that gives impact on the operational management processes .................................10(d) Evaluation how operational management processes can be improved ...............................11(e) Analysis of factors that affects the business environment ...................................................12(f) Critical evaluation of operations management and factors that gives impact on the widerbusiness environment.................................................................................................................12CONCLUSION .............................................................................................................................132

INTRODUCTION Managing operations and functions of business is a complex and critical task and it isassertive to adopt a strategic approach for controlling activities of the entity. Mutual support ofall personnel working in organization is required for ensuring growth and success of theenterprise (Chhokar, Brodbeck and House, 2013). It is critical that a systematic approach will beused for managing necessary operations of business and it will support for accomplishing desiredobjectives of entity in an effective way. Present report is based on First Milk which is a leadingdairy company operating its business in the UK. Products that are served by the enterpriseinclude milk, cheese and Red Leicester (First milk . 2017.). The report describes about differentroles and characteristics of a leader and functions of a manager in different situations. In additionto this, theories and leadership approaches have been used in specific situations of organization.Difference between manager and a leader has been mentioned along with strengths andweaknesses of different approaches to situations. Critical analysis of different theories andapproaches of leadership have also been explained in the report. TASK 1(a) Different role and characteristics of leader First Milk is a leading food entity of UK that offers superior quality dairy products for itsconsumers. Organized approach is used for carrying out operational activities and desiredfunctions of the entity (Avolio and Yammarino, 2013). It is vital that leaders and managersworking in the entity should complete their responsibilities and provide proper directions andinstructions to the subordinates. Manager is a person who is accountable for controlling activitiesof business and giving commands and instructions to subordinates. Major work done by amanager includes five basic functions including planning, organizing, controlling, directing andcoordinating. All the operational activities that are performed in the enterprise are initially planned bycollecting all necessary data and information (Lee and Malerba, 2016). Organizing of all thebusiness functions is done and all activities are controlled by making positive efforts taken by themanager. In addition to this, coordination of all business functions and proper monitoring of all3

business activities is done by the manager of First Milk. There is a significant difference betweena leader and a manager and it is assertive to understand the difference between two terms. A leader provides mission and directions to group of followers and positive motivation isgiven by the leader to persuade and motivate followers towards achievement of a specific goal.Mutual coordination of all subordinates is ensured by the leader and shared focus is developedfor creating change in the group and implementing changes as per the planning. On the otherhand, managers provide directions to the staff members as well as responsibility for taking outwork from the subordinates lies with him. Managers are held responsible for communicating theaction plan and strategies to followers and sharing ideas and innovative concepts for completinga specific task (Abo and Cho, 2015). It is vital that leaders and managers in the First Milk shouldcomplete their assigned responsibilities in effective way and render proper directions to thesubordinates. According to Mintzberg’s three roles of manager are divided into three categories.Role of manager of First Milk are as described :- Interpersonal roles :- The roles of managers of First Milk is to provide information and ideas tothe subordinates that are working in the enterprise. Managers work as source of inspiration andprovide leadership to the team. Manager communicate with external and internal contacts andtransfers required details and information. Figurehead :- Manager of First Milk is responsible for providing inspiration to followers tocomplete a desired task on due time. Managers have legal, ceremonial and socialaccountabilities.Leader :- Managers is responsible for providing leadership to team members. Task andresponsibilities to each group member is assigned by the manager. Liaison :- Managers need to communicate required information in external and internal buisnessenvironment. Information role :- Role of managers in this category to ensure transfer of information andmanagers seek information related to organization and industry and they communicate requiredinformation to team and other people. Managers represent subordinates and help foraccomplishing goals of the enterprise. 4

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