Employee Relations and Turnover Intentions

This assignment delves into the critical topic of employee relations and its influence on employee turnover intentions. It explores the mediating roles of employee commitment, organizational commitment, and job satisfaction in this complex relationship. The research draws upon various scholarly articles and aims to shed light on the factors that contribute to employee retention within organizations.

EMPLOYEE RELATIONS

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1...........................................................................................................................................1
1.2...........................................................................................................................................2
1.3...........................................................................................................................................2
TASK 2............................................................................................................................................3
2.1...........................................................................................................................................3
2.2...........................................................................................................................................4
2.3...........................................................................................................................................5
TASK 3............................................................................................................................................6
3.1...........................................................................................................................................6
3.2...........................................................................................................................................6
TASK 4............................................................................................................................................7
4.1...........................................................................................................................................7
4.2...........................................................................................................................................8
4.3...........................................................................................................................................9
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................11

INTRODUCTION
Employees are the key persons of any business, it is very essential that they have positive
behaviour towards the company. Success and failure of the firm is complete depends upon the
attitude of workers. Relationship shared between employees can support in making people
positive towards the entity, it will help to make hem comfortable so they will be able to put their
best efforts for increasing the performance of the workplace. Present report is based on Hilton
Hotel. It is the leading brand and operating globally. Assignment will discuss the unitary and
pluralistic frames (Frederiksen, 2015). It will focus on collective bargaining and negotiation
process of the cited firm. In addition to this, report will discuss the influences of EU on industrial
democracy.
TASK 1
1.1
It is very important to have strong relationship between employees and employers.
Unitary and pluralistic are two main approaches which are related with the employee
relationship. These concepts define the thinking, values, attitude of employer towards its staff
members.
Unitary approaches
Many big organizations follow this approach, in these employees get order from their
supervisors. Mangers make effective control over their staff members. Higher authorities have
dominating behaviour towards their workers and rule over them. Managers make effective
policies and regulations which are compulsory for the staff members to follow. They can not
break the rules, they have to follow direction of their managers. There is commercial relationship
between employees and employers (Goyal, 2015) . As rules supports in enhancing the working
efficiency of the workforce which support them in their growth. Unitary approach assists in
accomplishing the goals of the company as all staff members put their best efforts for attaining
the goal of the firm.
Pluralist approach
It is the concept in which managers of the company make healthy working environment
in which every one can feel conformable and happy. They concentrate more on healthy
relationship between them. Managers involve them in decision making process, people give their

valuable suggestion , it encourages them to perform, better in the workplace. In this workers can
wok according to their norms and style, no one bound them to do certain tasks. It build
relationship between staff members and they share their feeling with each other effectively. It
supports to reduce conflicts in the workplace to great extent (Mohammadi and et.al, 2014).
Pluralistic approach is follows by the cited firm. HR manager provides them flexible
environment and higher authorities give power to employees so that they can take their decision.
It makes people positive towards the firm and they put their best efforts for achieving objective
of the company. Hilton hotel treat them as assets of the enterprise so provide them healthy
environment so that they can share heir feeling with each other and perform their duties without
any fear (Nouri and Parker, 2013) .
1.2
Trade unions are the front face of employees, they represent face of the workers. If any
issue occur in the workplace related to the rights of staff members then this union fight for the
same and protect rights of workers. In Hilton hotel employer and trade union both have same
power, they cannot influence the decision of each other. The unit work for building relation
between employees and employers. Trade federal work under the legal guidelines, their concern
is for the employees that they get equal opportunity in the workplace (Frangi and Routh, 2014).
Changes in trade union affect the employee relationship in Hilton hotel. Several changes are as
following which can take place any time:
Amendments in the current legislation: Federation has to follow all the legal regulation of
government. If authorities make any amendments then it is their responsibility to follow. For
instance if government increases the working hours then union members cannot say anything,
they will have to make people understand about it. It can create demotivation among them thus,
their relationship may get affected (Chadha and Sharma, 2016).
Distribution of power: To run business smoothly, it is very important that union and
company both have equal power, imbalance in distribution of authorities may harm the
relationship between employees. If there is high power of federation then union members will try
to influence the decision of the top management. In this case Hilton hotel will not be able to
accomplish its objective. But if there is equal distribution then both will respect each other’s
decision and cooperate each other for the betterment of the enterprise. As trade union is the front

face of employees so company always try to focus on them so that they give positive response to
workers and they feel satisfy in the workplace (Shukla, 2014).
1.3
Hilton hotel treat its workers as assets of the company, there are many other key player
those who support the cited firm in accomplishing its objective, and they are as below: Workers: They are the internal stakeholder of Hilton hotel, as their attitude and behavior
impact on the business of the entity. Positive reaction towards the work shows that people
are satisfied with the workplace and have good bonding with sub ordinates. Whereas
negative attitude creates conflicts situation. Hilton hotel staff members have effective
coordination with each other, they understand their responsibilities and perform it well.
Healthy relationship between workers reflect on the floor while serving the guest.
Company provides satisfactory hospitality services to guests, it has enhanced the brand
name to great extent (Ljungblad and et.al, 2014). Managers: They are the internal components of the organization, they motivate people
and lead them in such manner so that person can perform better in the workplace. Leaders
of Hilton hotel are having capabilities and skills to motivate people. They treat all
workers equally and evaluate their performance on the bases of their work rather than
race or age. They give them necessary training so that lower staff can enhance their
experience and can deliver better service to consumers. They make effective coordination
between works so that no confusion regarding any task can take place (Chang and et.al,
2015). Employer: higher authorities of Hilton hotel are another key players, they make
impressive strategies so that people can improve their performance. They involve them in
decision making process, it increases moral of works and they feel valuable in the
organization. Top management provide them flexible working environment by this way
people feel comfortable and perform better for the entity (Satyanarayana Sidhu and
Swathi, 2015).
 Legal authorities: Government is main key player, rules regulation impact on the
business operations. Changes in any legislation can affect the culture of the company.
Hilton hotel has to follow the guideline of ruling authority and if any change occurs in

policies so it has to implement in the workplace which affect the relationship of
employees (Kim and Yang, 2016).
TASK 2
2.1
Hilton hotel in the leading brand which provides excellent hospitality services to guests.
Conflicts can occur any time, it can be because of misunderstanding between them. But it is
essential to have close eye over all activities so that these type of critical situations can be handle
easily in the workplace. There may be many causes of conflicts such as wages, discrimination,
confusion etc. HR manager has to look upon the issue and has to resolve them smartly, so that it
cannot impact negative on other workers as well (Claassen 2015). Human resource manager of
Hilton hotel can take following steps to resolve work based issues:
Identify the rationale behind conflict
It is the first phase in which HR manager of Hilton hotel need to analyze the situation
properly and has to identify the sources of creating this problem. It can be done by asking
questions from this both involved party. By this way manager will be able to understand the
reason of grievance (Shuck and et.al, 2014). Accordingly individual will be able to find proper
solution for specific issue.
Looking beyond the conflict situation
Sometimes small problems can turn into big issue due to ignorance. So HR manager of
cited firm is required to look beyond the situation and individual needs to solve it as soon as
possible.
Involve both parties in front of authority
Now in this stage manager of the hotel is required to involve both persons so that they
can listen point of view of each other. By this way management can be able to make both
understand effectively and can convince then for stop fighting (Shuck and et.al, 2014).
Propose suggestion
It should suggest suggestions which can be beneficial for both as well as for company.
HR manager of Hilton hotel needs to take immediate action to resolve conflict otherwise it can
harm the reputation of the organization.
Agreement

When both person agree on particular decision then manager needs to sign agreement of
their positive concern, It will help firm in finishing the matter for longer period so that in future
this matter will not arise again (Euwema and et.al, 2015).
BY following these steps Hilton hotel will be able to resolve conflict situation effectively.
2.2
Wages are the most important issue in Hilton hotel. Some time persons do not get salary
package as per its skills and qualification. Due to this dissatisfaction takes place and after certain
period small issue turn into big conflict situation. Key features enclosed under this head are as
below maintained:
 Impact on loyalty and trust: Moral of employees get down, they do not trust again the
management. This results as people do not perform their work properly in the workplace.
It impacts on the service quality and reputation of the organization (Khan and et.al,
2013).
 Affect relationship between employees and employers: As due to conflict situation of
wages, workers feel dissatisfy with the firm and do not share their feeling with managers
effectively.
 Poor performance of company: it is the main feature of conflict situation, as if Hilton
hotel do not resolve it timely then it will affect the performance of workers, they will not
put their best efforts for increasing sales of the hotel. By this way customers will not
satisfactory services (Høyrup, 2013). Thus, performance of cited firm will get down to
great extent.
It is very important to improve relationship of employees so that they can share
their feelings with each other, it will enhance their working capacity and they can contribute well
in the success of the company.
2.3
The procedure which Hilton Hotel has adopted is very effective, with the help of this,
cited firm will be able to resolve issue soon (Reio Jr, 2013). It will help to finish the conflict
matter for longer duration so occurring in future again will not happen. As HR manager will be
able to identify the reason of battle then individual will make proper strategies so that this issue
cannot take place again. HR can raise salaries according to the performance then it will motivate
them and they will put their best efforts to get monitory or non-monitory benefits. It is time

saving methods, as representative of both persons can discuss the issue then it will help to find
solution immediately, unnecessary conversation will not take too much time (Mogorosi, 2014).
Collective bargaining and negotiation is best methods to resolve issue effectively. These are very
effective and can help firm to enhance morale and confidence of worker on the organization
again. This resolving method can make them loyal towards the entity and thus, job turn over will
get reduced to great extent.
Strong relationship with employees: Conflict resolution methods will be effective and help in
developing relationship with the employees thus in future such type of consequences will not
take place.
Increase understanding: Conflict resolution technique will be effective, by this way
understanding will be developed and people will be able to coordinate well. That will help in
completing the task with efficiency.
TASK 3
3.1
Collective bargaining is the great method of resolving conflict situation in the workplace.
It is the technique in which both representatives of employer and employee come together and
discuss the issue with each other (Paterson, 2015). They offer each other and find suitable
solution. After consulting with each other, both come on conclusion under the boundaries of
employment terms. Role of collective bargaining are as following:
Devise effectiveness relating to the process:
As representative of employer and employee discuss the issue, employer consult with
union leader about the topic. They both find the effective solution by negotiation. This
negotiation supports to firm to enhance the confidence of workers in Holton hotel. Negotiation
process is divided into four main stages:
 Research in which HR manager investigate the entire situation and find the root cause of
the problem (Akpotu and Dumka, 2016).
 The opening: it is the phase in which manager of Hilton hotel arrange panel for proposal
and respondent.
 Trading: In this both offer each other and at the end come to the compromise solution
which is beneficial for both persons.

 Agreement: After giving positive concern manager make agreement and take signature of
both.
Attainment of suitable conclusion
As it is little bit time consuming but it helps to develop better understanding between
employees. Apart from this negotiation supports to enhance morale of workers to great extent.
As at the end of the period conflict get resolved with better mutual understanding (The Art of
Negotiating, 2016).
negotiation plays a significant role in the collective bargaining process. It is divided into
four phases:
preparation: In this it plays a role of researcher and try to investigate the case
The opening: In this phase it gives proper responses so that conflicts can be resolved soon.
Trading: Negotiator offer both involved person that is beneficial for both so that this situation
can be solved soon.
Agreement: In this final sign made by the both parties.
Negotiation plays a role of arbitrator and listen both views in order to make a good
solution.
3.2
Negotiation is the great strategy in which representative of worker and employer come
together and discuss upon the issue. They negotiate with each other to resolve the issues. Hilton
hotel implements compromising management negotiation strategy, it impacts positive on the
employees and employer as well. Workers feel satisfy and feel valuable that management is
listing their views. It increases their confidence and they perform well in the workplace. As
increased energy of employees gives positive results to company. Hilton hotel become able to
satisfy its workforce to great extent which has enhanced the sales of the company.
Gesture strategy of negotiation is impactful and impact positive in the organization. If
person become clam and pay attention on opponent views then opposite party also thing positive
and listen properly. Thus, conflict can not turn into big issue of strike. When both parties listen
each other properly then it creates healthy environment and can create the situation of
compromising (Importance of Employee Relations - Why Employee Relations at Workplace?,
2016). They will accept offers of each other and will give positive concern for resolving the
issue. If both are having loud reaction then this can turn into big problem so negotiation is the

oral discussion which can help to resolve problems smoothly. Avoiding strategy can not be
implement by the employer otherwise it will create negative image of employer in front of
workers so this issue would not be resolved for longer period.
Negotiation strategy impact positive and support in increasing retention rate of workers.
As when company listen their views and pay attention on their conflicts and try to resolve them.
Then it impacts positive in the mind of workers and they leave in the organization for longer
period. Hilton hotel can adopt positive gesture strategy so it will be beneficial for the cited firm,
as manager will be able to gain trust of employees and it will help in enhancing their confidence
towards the brand. By this way they will put their best efforts and will help in achieving the goal
of the company (Reio Jr, 2013).
TASK 4
4.1
Industrial democracy is the employer arrangement in the company which involve its
workforce in decision making process. They share their responsibilities and involve them selves
in each activity. Hilton hotel always involve its workers in each activity, it involves them in
important decision making process. By involving them, firm tries to resolve conflict situation in
the workplace. EU influence the industrial democracy in UK. If any modification take place in
legislation then company has to modify its operations accordingly. If cited firm do not involve
people in decision making process then sudden changes can impact negative on the business unit.
Thus, employees will feel demotivated and will not serve better to customers. This will harm the
reputation of the organization to great extent (Shuck and et.al, 2014).
EU influence the industrial democracy, as it supports to build strong relationship between
trade union and management. Thus, if any changes occur then this bonding works here, union
leader try to make people understand about the necessity of changes. It makes them positive
towards the firm and people easily accept the changes and work according to new laws. EU
legislation force the employer of Hilton hotel to involve its workers in decision making process,
update them time to time. Worker participation act 1977 helps in making healthy working
environment, by this way satisfaction level of employees get high and they sustain in the
workplace for longer period. EU legislation supports in making equality in the organization in
recruitment, promotion etc. all stages. Thus, enhances morale of people and make them loyal

towards the brand. These regulation build relationship between employees and employers and
reduces misunderstanding in the workplace. If Hilton hotel do not follow these laws then it can
influence the overall working of the company (Khan and et.al, 2013).
4.2
There are several methods which assist in gaining employee participation and
involvement in decision making process in Hilton hotel.
 Consultation
 Attitude survey
 Suggestion scheme
Consultation is the great concept in which Hilton hotel consult on various activities with
employees. Workers give their views and opinion upon topic. This supports in gaining
innovative ideas and this increases coordination among employees. They feel happy in the
workplace and share their feelings with management easily. It works as development tool, by
involving all staff members in decision making process, manager try to get new ideas which can
help in gaining competitive advantage (Paterson, 2015).
Suggestion scheme is another method in which Hilton hotel take suggestion regarding
any Updation with its employees. They give their valuable advice to employer. This increases
trust of them and they feel valuable in the workplace. It motivates them and they put their best
efforts for the well fare of the organization. They serve better to consumers because of high
satisfaction, which supports in increasing brand name of Hilton hotel. Internal polices of Hilton
are very flexible so their good suggestion immediately implement in the practices. This increases
confidence of workers and improve their performance for the welfare of the organization (The
Art of Negotiating, 2016).
Attitude survey is another method which can help in increasing participation and
involvement of workers in the workplace. It includes job evaluation, pay determination etc.
Hilton hotel evaluate the performance of each individual and give them rewards. It enhances
their morale and they put their best efforts for improving their performance. Attitude survey
supports the firm in identifying their behaviour towards the cited firm. Thus, manager can
identify their needs and can provide them monitory or non monitory rewards according to their
requirements (Akpotu and Dumka, 2016).

4.3
Human resource management is the responsible department for managing people in the
workplace. Practices and policies of HR supports in creating healthy working environment.
HHRM impacts on the employee relations. HR manager work for building healthy relationship
between employer and employees. To enhance coordination between them it conduct meeting so
that people can understand each other and can develop bonding. This impacts positively on their
relation, as they share their feelings with each other thus, misunderstanding and conflicts get
reduced to great extent (Khan and et.al, 2013). HR of Hilton hotel makes strategies to motivate
people in the workplace, for that individual provides those rewards and recognition according to
their needs. It enhances their morale and employees put their best efforts for the success of the
company. It makes their relation more strong. Policies of HR department of Hilton hotel are
flexible so people can work in shift as well. By this way they can spend their with family also. It
encourage them to be loyal towards the brand. By this way they serve better to guests and treat
them well so that sales of the organization can get enhanced.
Good HRM could dilute the need for collective bargaining at a workplace. Because by
this way there will be fair practices and no discrimination will be done in the organization. By
this technique people will be able to work ethically thus conflicts will not get arisen in the cited
firm.
HR impacts positive on employee relation, as manager involve workers in decision
making process, by this way staff members feel happy and share their innovative ideas with top
authorities, this positive participation of them helps in making internal environment stronger.
Human resource manager of Hilton hotel takes feedback from workers buy this way lacking
point of process identify by them and they make strategies to improve it. It supports in gaining
competitive advantage in such complex corporate world. Human resource manager of Hilton
hotel gives equal authority to trade union so that they can make people understand if any change
occurs in the workplace (Shuck and et.al, 2014). It assists in building bonding with workforces
and by this way cited firm can get optimistic outcome.
CONCLUSION
From the above report it can be articulated that Employee relation plays important role in
the success of the organization. Strong bonding supports in increasing performance and revenues
of the company. Hilton hotel is well known global brand it works for increasing participation and

involvement of its employees in decision making process. There are many reasons of conflicts
but cited firm adopts suggestion scheme, and attitude survey to make people involve in the
activities. By this way satisfaction level of workers get increased and they become positive
towards the entity. It helps to reduce grievances situation in the organization. Negotiation
strategy is the great method by this way conflict meters get resolved in systematic manner.
Hilton hotel has adopted gesture strategy it has created positive impact on the firm and has
improved morale of workers.

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