Human Resource Management Report - United Parcel Service

Added on -2020-02-12

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WORKING WITH ANDLEADING PEOPLE1
Table of ContentsINTRODUCTION...........................................................................................................................3TASK 1............................................................................................................................................31.1 Documentation for new staff member at workplace........................................................31.2 Impact of legal, regulatory and ethical consideration for recruitment and selection ofpeople at workplace................................................................................................................41.3 Evidence to take part in selection process of the company..............................................51.4 Evaluate own contribution in selection process in UPS Company..................................6TASK 2............................................................................................................................................62.1 Skills and attributes which needed for leadership of UPS...............................................62.2 Difference between management and leadership.............................................................72.3 Compare different leadership style for different situation within UPS............................92.4 Ways to motivate staff member......................................................................................10TASK 3..........................................................................................................................................113.1 Benefits to work in a team and review effectiveness within the organisation...............113.2 Importance of working in a team as a leader to attain specific goals and dealing withdifferent situations................................................................................................................123.3 Reviewing the effectiveness of team to achieve goals at UPS.......................................12TASK 4..........................................................................................................................................134.1 Important factors which involve in planning and monitoring of work performances of UPS..............................................................................................................................................134.2 Planning and delivering the assessment of development needs of individual at workplace..............................................................................................................................................144.3 Evaluating the success process of UPS..........................................................................15CONCLUSION..............................................................................................................................15REFERENCES..............................................................................................................................172
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INTRODUCTIONHuman resource department is play very important role in the business of parcel. There basicrole is to determine effective recruitment and selection procedure within the enterprise todevelop market and profits. This is because; with the help of staff member every organisationcan achieve their targets and handle various situations. They are frame structure to select rightcandidate within the business (Hysmith, 2017). Present report is based United Parcel Service(UPS) which is the largest parcel services in UK. They are facing leadership, management andadministration problems. Due to facing losses, customers are not satisfied from services of thecompany so that it creates problems to make high profits and revenue. Overall recruitment andselection procedure is also not good so that it creates problem to make effective results atworkplace. In this context, present report covers, documentation which require selecting member atworkplace. Furthermore, it includes skills and attributes which needed for leadership withinUPS. Moreover, it includes effectiveness of team to achieve goals and objectives at workplace.In addition to this, it involves important factors which involves for planning and monitoring ofwork performances in the chosen enterprise. TASK 11.1 Documentation for new staff member at workplaceIn order select new staff member within UPS, following documentation require atworkplace:Job description Person specificationJob descriptionJob title: Staff memberReport to: HR manager of UPSResponsibilitiesHandle more than 90 calls daily.Deliver courier services to various parts of city.Training to new employees of the company.4

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