Working with and Leading People in United Parcel Services (UPS) - Report

Added on - 06 Jun 2020

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Working with and leadingpeople
Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................11.1 Prepare documentation to select and recruit of new staff member.......................................11.2 Assess the impacts of legal, regulatory and ethical considerations to the recruitment andselections process........................................................................................................................21.3 Take part in the selections process........................................................................................31.4 Evaluation of own contribution in the process of selections.................................................4TASK 2............................................................................................................................................42.1 Skills and attributes which needed for leadership.................................................................42.2 Difference between leadership and management..................................................................52.3 compare leadership styles for different situations.................................................................62.4 Different ways to motivate staff to achieve objectives.........................................................6TASK 3............................................................................................................................................73.1 Assess the benefits of team working for UPS.......................................................................73.2 Working in a team as a leader and member towards specific goals and dealing withconflicts.......................................................................................................................................83.3 Review of effective team in achieving goals or objectives...................................................8TASK 4............................................................................................................................................84.1 Factors that involved in planning, monitoring and assessment of work performance..........84.2 Plan and deliver the assessment of the development needs of individuals...........................94.3 Evaluate the success of the assessment process....................................................................9CONCLUSION..............................................................................................................................10REFERENCES..............................................................................................................................11
INTRODUCTIONHuman Resource Management (HRM) concern with HR department of an organisationwhich perform various functions for managing people. It is an essential for running the businessbecause it maintain manpower and take responsibility to recruit, select and provide training tonew employees. Recruitment and selections function play important role in making effectiveteam and workforce. Therefore, it must be fair for people and support them to take advantages ofvarious opportunities (Alloway and Bibile, 2013). This report is based on the United ParcelServices (UPS) which is one of the largest parcel services in UK. This company is facing lots ofproblems or losses due to lack of leadership, management and administration. This assignmentwill support in providing better solutions for improvement. It will prepare documents for select anew member of staff and also analyse legal impacts on recruitment process. It will defined skillsfor leadership and its comparison with management. It enabled how to motivate staff andbenefits of team working or its review towards goals. There will explain factors in planning ofwork performance and evaluate success for assessment process.TASK 11.1 Prepare documentation to select and recruit of new staff memberRecruitmentis the process in which numbers of candidates attracted towards specific jobvacancy that available in the company. HR department play vital role in performing these task orfunctions. It is positive process because it attracts or invites more individuals for vacant job.Selectionsdefines as the procedure of short listing the appropriate candidates fromvarious pool of applicants. This process is negative in its nature because it eliminate some of thecandidates due to unsuitability (Arnold, 2012). Selection process is depends on the recruitmentprocedure because it follows to them. There are requires for proper documentation for supportingto these process such as job description and job specifications.Here prepared some documents related with job profile of sales manager in the UnitedParcel Services such as:Job descriptionOrganisation NameUnited Parcel ServicesJob TitleSales managerLocationUK, London1
Respond toHuman Resource ManagerRoles and responsibilitiesFor managing the sales staff for providing parcel servicesAllocating the parcels to the sales person for deliveringgoods and services.Maintains the records about all dispatches of goods for parceland sales persons.Providing training to sales staff members and delivery boysJob Specification:Qualification:He/ she should be graduate and post graduate in the managementwith specialisations in sales and marketing.SkillsThere are some skills which required as:Communication skillsTraining skillsPleasant appearanceExperienceThe person should have at least 1 to 2 year experience in salesdepartment from the same industry.1.2 Assess the impacts of legal, regulatory and ethical considerations to the recruitment andselections processLegal and regulatory consideration involve various types of laws which is related withrecruitment and selections of the new employees (Fletcher, 2012). These are very beneficial foremployees and organisation for achieving success. There are some practices which can be illegalas per employment laws and it framed by the government of UK. Several Acts are formulated bythe government such as Equality act, Employment act, Discrimination act and Health or Safetyact etc.Employment Act:This act was formed in 1946 in the parliament of UK. Its main purposeis to give opportunities of employment to social people so that poverty can be minimised. It alsofocus on reducing unemployment rate within the country. This act consider about society welfareso it was formulated for workers regarding their job. It also called as the continuity policy which2
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