Report On Marks & Spencer- Leadership Styles | Operation Management

Management & Operations

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
Introduction......................................................................................................................................1
P1 Define and compare different characteristics of a leader and manager................................1
P2 Examples of role of a leader and function of a manager .....................................................2
P3 Theories and approaches of leadership..................................................................................3
Conclusion.......................................................................................................................................4
TASK 2............................................................................................................................................5
Introduction......................................................................................................................................5
P4. Key approaches to operations management and the roles that leader and managers play....5
P5. Importance and value of operations management in achieving business objectives ...........6
P6. Factors within the business environment that impact upon operational management and
decision-making by leaders and managers..................................................................................7
Conclusions......................................................................................................................................8
CONCLUSION................................................................................................................................8
REFERENCES .............................................................................................................................10

INTRODUCTION
Management and operations are the key aspects of business , its an area concerned with
the designing and production of goods and services (Talk, 2016). With this the role of leaders
and managers are very important for managing the operations of the business, as these are the
person who are accountable for the operations of business like they have to check the quality,
design, capacity. In this report role of leaders and managers of Marks and Spencer has been
assessed thoroughly for evaluating their impact on operations. The present report revolves
around the approaches used by them in managing marks and Spencer and they key approaches
that they use along with the leadership styles. Its been depicted here that how the characteristics
of the leaders and managers has influenced the employees to achieve the targets and be dedicated
toward the company (Hill and Hill, 2012). It provides an insight to the concept of leaders and
mangers, how much they are similar in their goals, yet different in approach.
TASK 1
Introduction
Marks & Spencer have created a organisation structure which has delegated authority to
everyone and has removed the number of layers through a process of delayering. This gives the
power to every employee to make quick decisions on their part. With greater authority comes
greater responsibility (Krajewski, Ritzman and Malhotra, 2013). They are now more accountable
than before. The employees has been allotted with specialist role like buyers of stock, staff
working in marketing and stocks.
P1 Define and compare different characteristics of a leader and manager.
Manager-Manager is a person who is responsible for controlling the activities of an organization
and thus he is responsible for managing different activities on an organization (Baldwin Allen
and Ridgway, 2010).
Leader- Leader is a person who has followers and he leads and commands a group,organization
or country and thus influences group of people towards achievement of goals.
Characteristics of a leader and manager.
LEADER MANAGER
Leaders are straight forward and they drive
their employees to achieve a particular task and
Managers are process oriented and they always
think about the process how the organization
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focus on the key areas to achieve the goals and
objectives.
Leaders are in the art of emotional intelligence
to drive people to achieve a particular task.
Leaders are very focused on change
management so that organization objectives
can be achieved rather on working on the same
management system(Tang and Musa, 2011).
Leaders motivates the group members to work
efficiently and to achieve the goals of the
organization.
Leaders are vision oriented and think about
future(Akkerman, Farahani and Grunow,
2010). Leaders always deals with conflict and
help to resolve them .
Leaders keep their eye on the external
environment. Leader has short range of
prospective.
The leader does the things right and he accepts
the challenges which are coming through his
way and try to identify the solutions.
Leaders aim at growth and development of the
organization.
work in efficient manner(Wang and et. al.,
2010).
Managers always protect himself and he never
indulges himself in the conflict.
Managers always think about his carrier that
how he can grow up in the organization.
Manager is unclear about trust he never trust
his employees in any field
Managers always listen to his employees and
he indulge employees in the decision making
process.
Managers always keep his eye on the internal
environment.
Managers seeks external data for review and
analysis
Manager follows transactional style to
complete his work in the organization.
Managers strive for efficiency to complete his
task.
Manager aim at attainment of the desired
result. Managers have employees they are
dependent on them for decisions.
Managers are optimistic by nature and they
help in building morale in their employees
P2 Examples of role of a leader and function of a manager
Supervisor-The common leadership role in an organization is of supervisory(Alderton and
Saieva, 2013). Manager have subordinates over whom they can have supervisory responsibility
like assignment of task and duties, communicating the information to the subordinates,
monitoring work performance delegation of authority and responsibility.
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