Management and Operations Marks and Spencer Assignment
Added on 2020-10-23
16 Pages4421 Words481 Views
Management and Operations 2
Table of ContentsINTRODUCTION...........................................................................................................................1LO 1.................................................................................................................................................1P1 Presenting managers and leaders with their roles and characteristics in the context ofMarks and Spencer.................................................................................................................1LO 2.................................................................................................................................................3P2 Presenting different examples of how the role of leader and functions of a managers applyin different situations..............................................................................................................3P3 Presenting different theories and models of leadership....................................................4P4 Presenting the key approaches to operations management and role of leaders and managers................................................................................................................................................7P5 Presenting the importance of operation management in achieving the business objectives .8LO 4.................................................................................................................................................9P6 Presenting the factors within the business environment that creates impact uponoperational management and decision-making......................................................................9CONCLUSION..............................................................................................................................11REFERENCES..............................................................................................................................12
INTRODUCTIONManagement and operations plays their important role in every business. Managementrefers to those activities which are done to set up strategies of an organization and by strongcoordination with company's employees. While operations management is that area whichconverts input into output. The chosen company for this project is Marks and Spencer which isone of the leading retail company in United Kingdom. The quoted company has more than 900stores at global level. This report will define and compare different roles and characteristics ofleader as well as managers. It also examines with various examples of how the role of leadersand functions of managers apply in different situations. Study presents situational, system andcontingency leadership theories and models. Further it will also describe the importance ofoperation management in achieving business objectives of Marks and Spencer. Lastly thefollowing report will assess the factors that impact upon operational management and decisionmaking by leaders and managers. LO 1P1 Presenting managers and leaders with their roles and characteristics in the context of Marksand SpencerMarks and Spencer is a world wide company which follows flat management structure.Company operates more than 900 stores at global level. It has manager and leaders which alwaysuses their own strategies in order to maximizes company's profit as well as productivity.Leaders: Leader is a person who influence a group of people in order to achieve goals ofa company. They work for the welfare of institution and inspires employees to attain all definedobjectives of a establishment. In Marks and Spencer, leaders always tries to innovate new ideasto satisfies the needs of customers. Managers: Managers are those who are in charge of a particular operation such that theybasically controls different departments of an organisation and guide workers to work for thewelfare of a company. In a quoted organization, managers are responsible to train new staff inorder to make them comfortable in the working environment.BasisManagersLeaders CharacteristicsManagers of a company are creativein mind such that through theirLeaders are quitedifferent from1
creative mind they always promotetheir employees in order to achievegoals of a company.They are self-motivated which furtherhelps to motivate their staff members.An effective managers of a companyhave confidence strong managementskills which helps them to manageentire work accordingly.Managers of M&S are also reliablewhich means that they are alwaysavailable for employees and supporttheir team. managers in roles aswell as incharacteristics such thatthey have strong visionwhich helps them totake better decision forthe company.They are empatheticsuch that they alwaysmotivate theiremployees to increasestheir efficiency.Have innovative skillswhich helps them towork best for thecompanyLeaders of a companyare also passionate andlead a team in rightway and have strongcommunication skills. RolesManager of Marks and Spencer playsan important role such that they keepmonitoring entire work of a companyand then inform superior authority.They also hire or fire employees if thework is not satisfactory.Managers also provide training tonew employees in order to make themcomfortable in the workingenvironment.The main role of leaderof a company tomotivate employees inorder to attain alldefined goals.As leaders have strongvision which helps tocheck what teammembers are perform.They also have good2
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