Report on Management Competency
13 Pages3099 Words47 Views
Added on 2020-02-19
Report on Management Competency
Added on 2020-02-19
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Running head: DEVELOPMNET ASSIGNMENT PAPER Development Assignment PaperName of the StudentName of the UniversityAuthor Notes
1DEVELOPMNET ASSIGNMENT PAPER Table of ContentsIntroduction......................................................................................................................................2Customer service.............................................................................................................................2Meet and Greet................................................................................................................................3Team Building.................................................................................................................................4Emotional Intelligence.....................................................................................................................5LEI Interpretation and Feedback.....................................................................................................5Writing the Leadership....................................................................................................................6Development Plan............................................................................................................................6Mentor/Finding Balance..................................................................................................................7Influencing/Negotiator.....................................................................................................................8Immediate Benefits..........................................................................................................................9Long term Benefit for organization.................................................................................................9Conclusion.....................................................................................................................................10Reference.......................................................................................................................................11
2DEVELOPMNET ASSIGNMENT PAPER Introduction The aim of this assignment is to provide literature review for few of the terms related toteam management and development of Management competencies that includes customerservice, influencing or negotiating with customers and team building capability within anorganisation. The management competencies are one of the essential parts of leadership skillswithin an organisation. It can help an organisation to easily communicate with the customers andalso has the ability to influence them at the psychological level. Communication skills are one ofthe essential criteria that are needed in the case of team building and management competency.Few of the other important criteria related to leadership or management competency includesability to emotionally influence customers and developed plan for the future leadershipprograms. In this current report, the terms related to management competency will be discussed inthe form of literature review. Customer serviceThe purpose of customer service is to ensure customer satisfaction, which is one of themajor component of maintaining brand reputation and popularity of the organisation within themarket. It is essential for every Organisation in this context to look after the needs of thecustomer. Few of the skills related to the customer service, which includes effective communicationskills and the ability to understand with proper knowledge about the demand of the customers.The customer service is one of the effective skills that are needed for the leaders to deal with thechallenges to maintain high level of customer satisfaction. Verhagen et al., (2014), have
3DEVELOPMNET ASSIGNMENT PAPER mentioned about few of the important skills that leaders within an organization need to have inorder to provide effective customer service. It is important to mention in the context that as askilful and patient leader it is essential to have the competency to understand the demand of thecustomerand their requirements. It is also important for the leaders to have the ability toeffectively communicate with the customers. Arevshatian and Lewis, (2014), have added in the context that proper knowledge is oneof the essential components that are necessary to deal with the customers. It is only with the helpof proper productknowledge that the leader of a company is able to communicate with itscustomers. Time management skill is also essential in the context due to the fact that most of thecustomers will not be satisfied with delay in the delivery of the product or service. Barney and Ray (2015), have mentioned the fact about understanding the psychology ofthe customers, which is believed to be one of the key components that can help a company tofulfil the customer's demand. There are times, when the leaders are not able to meet up with thedemand, which is mostly due to the fact that they fail to understand the psychology of thecustomer, thereby ending up to provide poor quality of customer service. Meet and GreetThe ability to meet and greet the customer is one of the key components that are neededto provide effective service. Jahanshani et al., (2014), have mentioned about the fact that it isnecessary to have effective communication skills in order to properly greet the customers. Properdressing and representation is one of the key components for meeting and greeting thecustomers,which can help to create a good impression within the minds of the customers.Professional level of dressing is an essential component in this context. It is only with the help of
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