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Assignment : Rooms Division Operations Management

   

Added on  2020-01-28

15 Pages4543 Words99 Views
ROOM DIVISION

Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................11.3 Key aspects of legislation and regulatory requirement..........................................................11.2 Roles and responsibilities of front office and accommodation department..........................21.4, 1.1 Evaluation of variety of services offered by front office and accommodationdepartment...................................................................................................................................22.1, 3.1 Importance of front office and accommodation services to effective management.......32.2, 3.2 Key aspects of planning and management of the front office and accommodationservices........................................................................................................................................42.3, 3.3 valuation of the main operational issues affecting the effective management andbusiness........................................................................................................................................5Performance of the front of house area and the accommodation service....................................5TASK B...........................................................................................................................................64.1 Revenue/Yield management..................................................................................................64.2 Analysis of sales techniques used by the company to promote and maximize its income....64.3 Evaluation of the usage of forecasting and statistical data in the room division...................74.4 Calculation of the performance indicators used to calculate the success of Accommodationsales..............................................................................................................................................7CONCLUSION................................................................................................................................9REFERENCES..............................................................................................................................10

INTRODUCTIONRoom division is the process that is undertaken by the hotel industry with an aim tocoordinate the efforts of the front office and accommodation department. It consists of two subdepartments i.e. front office department and housekeeping department (Abbott, 2014). Thefunction of room manager is to provide variety of services and information to the visitors comingin the hotel. The front office department is the heart of every hotel. In the following report, rolesand responsibilities of Holiday Inn towards its customers are interpreted. Holiday Inn is amultinational hotel industry whose headquarters are in Denham, England. This hotel was foundby Kemmons Wilson in 1952.The following report is going to emphasize on the key aspects of legislation andregulatory requirements that need to be undertaken by the company. In addition to this, differenttypes of services that should be provided by the front office and accommodation department.Along with this, key aspects of management and planning in regard to the front office andhousekeeping department are discussed. TASK 11.3 Key aspects of legislation and regulatory requirementThere are numerous number of legal rules that are imposed by government for thewelfare of guests which are needed to be followed by the hospitality industry. Some of the legalrules and regulations imposed by the government are described below:-Employee rights and protection act: - This act was developed by the government toprotect the interest of employees. According to this act, minimum salary andremuneration amount that are paid to the employees should be mentioned in the contract(Abdulkadiroğlu, Sönmez and Ünver, 2004). Along with this every employee working inan organisation should be treated equally irrespective of their caste, gender andnationality.Price and tariff regulation: - According to this act, no hospitality business could chargehigh price from its customers. If, they are providing any extra services then only they cancharge high price. Otherwise, they should charge the prices that are set by thegovernment.1| P a g e

Food and safety law: - As per the act every hotel should provide variety of healthy foodthat can satisfy the needs of the customers. In addition to this, they should use highquality of raw materials (Ahmed and et.al, 2012). The taste and quality of food shouldsatisfy the customer’s need properly. In addition to this, hotel management should closelyexamine the quality of food on the regular basis before serving it to the visitors. 1.2 Roles and responsibilities of front office and accommodation departmentRoles and responsibility of front office departmentRole of front staff Role of front office staff is to keep the check on the en try and exist of the customers. Inregard to which they are required to maintain a complete record of all the transaction inorder to maintain the security within the hotel premises (Barros, 2005). Staff present atthe front office are required to collect the Id proof from all the customers that visit to thehotel.Another major role of the front staff is to provide all the necessary information to thecustomers related to the services provided by them and about the maintenance of thepremises.Roles and responsibility of accommodation departmentRoles of accommodation staffRole of accommodation staff is to see that rooms and toilets should be clean. The interiordecoration should be pleasant so that customers feels relax and comfort. Besides thisprovision of mini micro way and mini refrigerator should be provided to the customers.In respect to all these they should try to create a healthy working environment. Another role of accommodation department is to hire and train the employees about howto coordinate with different departments for maintaining the standard of performance.ResponsibilitiesMajor responsibility of accommodation department is to provide quality services to theirguests by providing them clean as well as highly maintained rooms.This department is required to maintain the stock budget and he balance of food and othersupplies that are provided to the customers (Bellemare, Rochette and LaRochelle, 2000). 1.4, 1.1 Evaluation of variety of services offered by front office and accommodation departmentService offered by front office and accommodation department2| P a g e

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