Report On Operational Management Of Marks & Spencer
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Added on 2020-02-05
Report On Operational Management Of Marks & Spencer
Added on 2020-02-05
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MANAGEMENT ANDOPERATION
Table of ContentsINTRODUCTION...........................................................................................................................3LO 1.................................................................................................................................................3P1 Different roles and characteristics of a leader and a manager...............................................3LO 2.................................................................................................................................................5P2. Role of a leader and function of a manager in different situational......................................5P3 Theories and models of approach, including situational leadership,System leadership andcontingency.................................................................................................................................6LO 3.................................................................................................................................................7P4 Key approaches to operations management and the role that leaders and managers ...........7P5- Importance and value of operations management .............................................................10LO 4...............................................................................................................................................10P6- factors that impact upon operational management and decision-making ..........................10CONCLUSION..............................................................................................................................11REFERENCES .............................................................................................................................12
INTRODUCTIONOperational Management is the operational activityof organisation which helps tomanage resource, operational activity and management activity. It helps to provide better serviceto their customer (White, P.R., 2016). . It coordinates with the all management activity and otheroperational activity related to finance and other organisation field. Its major role is to transforminput into company's output as product. It is responsible for taking decision and making strategicdecision. As M&S company have leader and manager who help to increasecompany work and help to sale company product in market. M&S companyfounded in 1884 by Michael Marks and Thomas Spencer inLeeds(Nakayama, and Bucks, eds., 2012). Robert Swannell is the presentchairman and Steve Rowe is the present CEO of M&S company. It is theBritish multinational retailer company in London. It deal as online retailerand e commerce platform. Company have very big brand name in market. Itmanage 914 stores in UK and care about 32 million customer. Company earn£10555.4 million in 2016. Company operating income is £784.9 million and profit is £404.4million in 2016. Company have a very broad structure of management which describe about theroles and responsibility of employee and define about their position in company.LO 1P1 Different roles and characteristics of a leader and a managerLeader and manager both are have different role and characteristic in company whichhelps in managing the work. Leader: - Leader is a person who leads a team and gives command to complete the workand achieve the target. Manager: - manager is a person who manages administration work and management work in organisation. He leads a group and staff in busioess. Leader and manager both are have their different role and responsibility. They work witheach other but both are different from each other. LeaderManagerLeader makes a vision.Manager make goal.
Leader is the risk takerManager is the risk controller. Roles and characteristics of leaderLeader is the communicator who communicate message with their team member. Leader takes appropriate decision according to their target.Roles and characteristics of leaderManager help to develop teamManager manages performance management in the organisation. LO 2P2. Role of a leader and function of a manager in different situationalLeader and manager both are have their different roles and functions. They work toMange Company’s work and take perfect decision related to any situation. A manager and leaderplay a crucial role in the organisation. Leader and manager analyse about the problem and issuein organisation. According to situation, manager and leader play their role. Leader works as arisk taker who take risk to complete any specific task and acheuiev particular target. Firm(Handschin, and Petroianu, 2012). A manager is the risk controller who control risk and analyseabout the risk situation. Every business unit face many situations in the organisation. Leader andmanger try to control that situation and use effective strategy to remove issues and conflict..Every business has some internal and external conflict which has power to influence work of theorganisation. So it is necessary to remove conflicts from the business and make better productand provide quality service to their customer. These different situations are as follow:-Conflict within the individual: - Conflict refers about the issue in individual personmind. It refers that employee want to save themselves from work so they create fallssituation and make a scenario of problem. It is not good for the employee. so themanager analyse the issue and remove that issue or conflict from employee mind
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