Management and Operations Assignment- Marks and Spencer

MANAGEMENT AND
OPERATIONS

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
LO 1.................................................................................................................................................1
P1 Define and compare roles and characteristics of leader and manager with M&S..................1
LO 2.................................................................................................................................................3
P2 Examine role of leader and functions of manager which applied in different situation in
M&S............................................................................................................................................3
P3 Theories and models of approach with situational leadership, system leadership and
contingency leadership................................................................................................................4
TASK 2............................................................................................................................................5
LO 3.................................................................................................................................................5
P4 Key approaches to operation management and role of leader and manager..........................5
P5 Importance and value of operations management to accomplish business objectives...........7
LO 4.................................................................................................................................................8
P6 Factors within the business environment which impact on the operational management and
decision-making by the leaders...................................................................................................8
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
Management and operation consist important role in success of the organisation. In this
context, every business requires to implement elements in the systematic manner. It is the best
way to accomplish desire results (Hong, Koo and Jeong, 2015). In respect to this, present report
based on the Marks and Spencer which is one of the biggest retail sector business in the UK.
They are demonstrating functions and operations to attract customers in the systematic manner.
For gaining insight knowledge of the report, it covers roles of leaders and manager within the
enterprise. Furthermore, it includes difference between the roles and functions of both persons in
the company. In addition to this, it involves key approaches of the operation management that
determines successful results for functions. At last, it includes several elements to enhance
profits and revenue in the enterprise.
TASK 1
LO 1
P1 Define and compare roles and characteristics of leader and manager with M&S
Leadership is the process in which person set direction and vision for the group to
accomplish desired results. Therefore, it can be stated that leader set new direction. On the other
hand, management control and direct with people resources in the group. It includes principles
and values that have been established (Mahmud, Zahedi and Mahmud, 2017). Therefore, M & S
will easily achieve their targets in systematic way at workplace.
Basis Manager Leader
Characteristics Manager of M & S always
looking to increase their
profits and revenue in
systematic manner. They are
using activities that always
copy the same things at
workplace (Higuchi and Nec
Corporation, 2016).
Leaders are also determines
their functions and operations
but only for accomplish
desired goals and objectives.
They are demonstrating roles
and responsibility to
accomplish the desired results.
They are determines unique
concept to set the activities in
1

the business.
Follow and work Manager is a person in the
chosen organisation for whom
people work. Therefore, they
attached with the people to
ascertain effective functioning
in the business.
On the other hand, leaders of
the enterprise is a person to
whom people need to follow
to attain desired goals and
objectives (Zheng, Jiao and
Wang, 2014).
Creation Manager in the business
determines their roles to create
goals in systematic manner.
Therefore, they accomplish
goals and objectives in the
systematic manner at
workplace.
On the other hand, leaders
create picture to develop their
vision towards the goals and
objectives at workplace.
Therefore, it is the systematic
process in which they can
ascertain more inspire and
engage to turn for the reality
(Mendis, Muttaqi and Perera,
2014).
Changes and maintenance Managers of the organisation
also develop their work with
accept changes and ascertain
works, refining the system and
processes to make better
results.
Leaders are always develop
their functions and operations
to create several innovations in
the business. they make
certain changes with
implement new activities in it.
Risk taking capabilities Managers of the organisation
ascertain their roles to control
the risks. They are avoid and
control the problems which
could be embracing to them.
On the other hand, leaders of
M & S always taking new
risks to ascertain create
effective results in the
systematic manner.
Goals Managers are try to
accomplish their results. They
are seeking with regular
However, leaders are also
determines their role and
outcomes in systematic
2