Hospitality Internship Reflection and Analysis

This assignment delves into the experiences gained during a hospitality internship. It critically examines the impact of non-verbal communication on brand perception, analyzes management strategies observed, and reflects on personal growth throughout the internship. The student also identifies areas for improvement in their own performance and proposes suggestions to enhance future internships.

University
Work based experience
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Date
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Lecture’s Note

Work based experience
Contents
Introduction.................................................................................................................................................3
Task 1..........................................................................................................................................................4
1.1 research and evaluate suitable organizations that could provide industry experience.....................4
1.2 Negotiate with work and academic supervisors a proposal for the work experience.......................5
1.3 Recognize the business constraints on the work experience offered................................................6
Task 2..........................................................................................................................................................7
2.1 Agree and priorities the tasks and responsibilities involved in the work experience........................7
2.2 Produce a plan for the work experience............................................................................................9
2.3 The benefits of the proposed activities to the business and the learner.........................................10
Task 3........................................................................................................................................................11
3.1 fulfil specified requirements of placement conforming to all related codes of practice.................11
3.2 produce systematic records of work undertaken............................................................................12
3.3 Revise the initial plan as required....................................................................................................13
Task 4........................................................................................................................................................15
4.1 Produce evidence of how you have monitored your progress on the job against your original
proposal.................................................................................................................................................15
4.2 Show how you have evaluated the quality of your performance on the job...................................15
4.3 Reflect on your work experience and analyse the learning which has taken place.........................15
4.4 Make recommendations on how your work experience could have been enhanced......................16
References.............................................................................................................................................17
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Introduction
Work experience is an essential element to make effective and bright professional career. Along
with that, in a compelling way afore get the position into the organization and an intern or
recently named representative might confront some issue and difficulties in the workplace which
can be accepted, the worker needs to do a psychological preparation. Managing and occupied
with any driving group is accomplishment and experience of a lifespan, and by the assistance of
expert manner, it is upgraded alongside the expert conduct could likewise create and enhanced
through the experience. With regards to the hospitality industry, the investigation of industry
experience will be clarified and supported. Furthermore, the greatest critical parts and duty
which an intern required keeping in mind the end goal to assess unique assumed. In a verbalized
way, the current situation of enhanced knowledge movement will likewise clarify in the wake of
finishing off an internship (Longson, 2008).
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Task 1
1.1 research and evaluate suitable organizations that could provide industry experience
InterContinental Hotels Group (IHG) is the most realistic association which picks up the suitable
industry experience. Other than that, there are distinctive sorts of areas accessible in the
hospitality industry to build up the industry experience in a legitimate way of an intern. Along
with that, different sorts of processes in an extensive variety are incorporated into the
InterContinental Hotels Group (IHG), and with the assistance of international arrival, several
open doors are upgraded to create certainty and demonstrable skill of an intern (Barrows, Powers
and Reynolds, 2012).
Room management: An intern has additionally some learning which oversees benefit era
capacity. concerning managing room inhabitance, the room management might give huge
information to a trainee who can be measured as the great state of industry experience. The
greatest profit might be formed by assuring the room management by formerly managers which
can be measured as the most difficult issue as per an intern.
Food and beverage management: An intern can pick up learning about the outline food process
which is a logical sustenance innovation in a conceivable appropriate manner. committed
information and abilities could be created and experienced in this branch of InterContinental
Hotels Group (IHG). Additionally, controlling and managing the nourishment and drink
management can be measured as a great state of the industry of hospitality experience.
Human Resource management: InterContinental Hotels Group (IHG) additionally empowers a
chance to pick up information from nearly operational exercises, for example, management of
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reservation, front desk giving, and room administration and attendant services. With the
commitment of Human asset management, the industry experience might be enhanced and
created too. Other than that, the part of productive human resource department incorporates
different sorts of communal differences which should be handled in a successful way. Hence,
InterContinental Hotels Group (IHG) adequately incorporates an extensive range of outcome
about industry experience that can be created (Collier, 2015).
Finance management: on account of the hospitality industry, the money related management is
assuming a basic part at the broad scale. InterContinental Hotels Group (IHG) incorporates
gigantic procedures and difficulties which are anything but difficult to perceive and comprehend
which an extra piece of the industry knowledge is.
1.2 Negotiate with work and academic supervisors a proposal for the work experience
It's not too much trouble sympathetically permit me to start my training session with your
training bunch which is especially planned for interns or fresher. It is my humble wish that I need
to get connected with your regarded and popular hotel with a specific end goal to build up my
industry experience which is specifically identified with managerial abilities and experience. So,
as to get the experience of the workplace at the international close, InterContinental Hotels
Group might be exceptionally beneficial for me. Although, I need to fill in as an intern or trainee
under the training of two months of InterContinental Hotels Group (Harris, 2006). One of the
interning regions of hospitality field is the front desk operations or gathering which incorporates
some important duties like dealing with client's queries, supervising accessibility or information
of rooms and keep up the relation between subordinate staffs and directors of the hospitality
industry. Discussing my instructive capability, I am a graduate of Hotel Management topic, and I
additionally have little some information about the field of the front desk and room management
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of hospitality industry. On the other hand, the front desk employments are my ideal work
environment in InterContinental Hotels Group (IHG). Other than that, in a suitable way, my
organizational abilities will likewise be shaped through the reception related employments. This
sorts of the employment help me to complete viable scholarship experience in a helpful way.
Alongside that, I want to learn diverse sorts of responsibilities and parts of a director who is
selected in front work area regarding handle the districts of concern of individual inclination.
The room distribution procedure and enquiries of clients both sorts of jobs can be overseen by
me. In other words, I might want to get instant training from the front desk director of your hotel,
and I will help him/her with my little contribution. Therefore, the rate of industry experience and
aptitudes will be expanded on a gigantic scale. Aside from that, one of the significant part and
duty is that influential coordination was making with cleaning staffs to get exact information
about room accessibility for exercises at the reception. Keeping in mind the end goal to convey
fabulousness in work, it would support me out with some assessment, for example, lively and
devoted work tactic. Another important responsibility is to help the client by giving the
reasonable idea to their enquiries with a polite behavioral approach (Humes, 2014).
1.3 Recognize the business constraints on the work experience offered
Both the professionals and an intern are confronting distinctive sorts of difficulties and issues in
the field of individual work. Subsequently, InterContinental Hotels Group (IHG) is one of the
renowned international hospitality industry which incorporates a substantial size of client
settlement. Additionally, the culture of an organization is one of the huge issues which is
considered as the significant challenge since it includes compelled and distressing at a workplace
(O'Leary, Straits and Wandner, 2004). Besides that, another huge issue is that a worker is not
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permitted to react or express frustration and irritation while managing clients in a reception area.
Once a client is dealt with ineffectively, the awful impression was made in the individual mind
of the customers which stays for a long stretch. According to these sorts of impact, the way of
hospitality industry’s cultural would turn out to be more pressurized, and in particular, the load
can be experienced by an intern. With the assistance of appropriate planning among expert and
individual life, an intern can manage these sorts of boundaries and obstructions without much of
a stretch. Apart from this, as a result of the large structure of the hospitality industry business, the
further incline of corporate limitations includes distinctive sorts of issues and difficulties. Now
and then, the hospitality industry’s management not able to supervise and control their
operational exercises on the grounds. In addition, there are different sorts of divisions
incorporated into the service industry as hospitality (Pizam, 2010). Now and then, the hospitality
industry’s management not able to supervise and control their operational exercises on the
grounds. Also, the departmental combination is especially compulsory to prohibit the effect of
difficulties of the hospitality industry or service industry. Subsequently, these are some critical
business requirements which might be connected and confronted to the industry of hospitality
alongside experience of work (Qu and Yang, 2012).
Task 2
2.1 Agree and priorities the tasks and responsibilities involved in the work experience
As indicated by my undertakings and duties, I need to concentrate on the testing issue connected
with consumer loyalty. Moreover, through the assistance of work experience and exceptional
communication skills, I might meet out the desire of a consumer in a legitimate and exact way.
Significant shares and duties are that I need to fulfil the client's queries and alongside that, I have
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to give viable care to my immediate supervisor of a reception area. I as of now accepted that I
have an enthusiasm for giving the enquiries of the clients and all I need to get consumer loyalty
linked information and experience which assist me to build up my learning manner(Angus,
2011).
My prior roles and responsibility
In each phase of my internship, advancement of learning approach is my greatest important
priority.
 I have to gather complete information of the InterContinental Hotels Group (IHG) which
support me out in client communication procedure.
 I have to accumulate precise and appropriate information about the International hotel
chain in order to meet customer satisfaction.
 Handing inquiry of customers is one of the fundamental parts of my employment that
aids me to expand my communication abilities.
 I need to perform well on allocated tasks which are designated by my supervisor since it
is an organized variable of my internship programs(Chareanpunsirikul, 2009).
 I need to more cautious about any right angles and keep up a dairy or sheet for week by
week premise including the mark of supervisor.
 The most important commitment is that I need to follow and resemble the organizational
legislations and policies.
 I have to concentrate on the synchronization with different operates off the inn which
supports me to place a positive impact on my pensioners, and my work experience will
likewise improve.
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 I have to concentrate on communication abilities of myself which include the great
relationship with international value chain of hospitality management.
 I likewise want to acquire new languages so that, an international client can express their
experience and issues with me(Chareanpunsirikul, 2009).
Targets to be achieved
 Shielding the most astounding rate of consumer loyalty and client desire
 Diminishing the rate of blunders and risks in the room and work experience.
 Receiving more expertise over managing the clients.
 Upgrading new outcomes from my work hospitality experience which enhance the
execution of InterContinental Hotels Group (IHG).
 Showing appropriate discipline while filling in as intern or trainee(Melissen, 2016).
2.2 Produce a plan for the work experience
An entire arrangement for the job experience will be clarified beneath:
Schedule of training: the training timetable was 2nd March to 29th April 2014.
Hotel Location: InterContinental Hotels Group (IHG) is situated in Denham, United Kingdom
Working hours: the schedule is 9 hours (10 am to 6 pm).
Designation: Junior front desk manager at reception.
Dress code: the hotel gave legitimate dress code counting company logo which expected to wear
day by day (Ford, Sturman and Heaton, 2012).
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Diverse sort of internship projects incorporates advantages for interns as well as for the business
too. Different sorts of points of interest to being picked up by organizations are clarified
underneath:
Along with that, amid the internship, the organization can perceive most skilled and sensible
workers(Melissen, 2016). For this situation, InterContinental Hotels Group (IHG) can effectively
build up the link with my colleges and ready to recruit the trainee in coming future. The chief
and the supervisors give compelling learning to the interns who aid to builds quality and abilities
of the learner for forecasts of the architectural achievement. With the assistance of viable skill
determination, the core competency and openings are made strides. Aside from that, diverse sorts
of deployment channel and schools will be produced through specific ID of the selected
organization. By the support of various sorts of analyses of hotel management can upgrade the
implementation of professional courses. Furthermore, it gives a brilliant chance to present
imaginative thoughts and ideas. Through the assistance of this, the management can spare a lot
of cash which can be used diversely, for example, special exercises and promotions. Regarding
training sessions, the staffs of an organization can accumulate the info about the organizational
and increment their interpersonal abilities. The majority of the organizations started the
managerial projects keeping in mind the end goal to dissect the viability of staffs of the
hospitality industry (Okumus, 2017).
2.3 The benefits of the proposed activities to the business and the learner
Thus, the representatives can get friendlier workplace of international hospitality industry
framework. On groundwork, which is a fundamental aspect of getting enter the professional
career. The greater part of the business incorporates trainees including a few favorable
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circumstances if they could become effective over the extent of internship in the international
organization. The learners are receiving rules and reality from viable training periods. Therefore,
the attitudes and potential capacity to be improved by compelling work experience plans.
Through the assistance of work experience, an intern can learn leadership and management
qualities which are straightforwardly affected and influenced by the learning expertise. Apart
from that, the time management is one of the basic frameworks which incorporates the set of
accepted rules, policies, and certainty of a learner which can be assessed through work
experience of the hospitality industry (Okumus, 2017).
Task 3
3.1 fulfil specified requirements of placement conforming to all related codes of practice
The permanent position in a company requires a few fundamentals managerial appraisals of a
particular internship. There are distinctive sorts of codes of practices actualized in
InterContinental Hotels Group which an intern wants to observe and follow. Some major
managerial principles are examined beneath
Working hours: The working schedule is one of the basic variables as per any worker. In
addition, the training time was extremely strict, and training began at 10 a.m. also, it was
finished at 6 p.m. Meanwhile additional for relaxation hours would be provided to those interns
who has good progress rate. On account of the internship, the working hours is apportioned to
each intern as eight hours for every day barring lunch and break time. On account of time-related
perspectives, the internship may be scratched off due to a poor participation of intern. At the end
of the day, reliability and time management both are critical parts of InterContinental Hotels
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Group which incorporate a great state of organizational guidelines and control that to be trailed
by the interns during their internship (Ford, Sturman and Heaton, 2012).
Payment: While leading the training period, no payment or impulse will be given to any intern.
In other sense, the management of InterContinental Hotels Group gives extra cash to those
interns who has the high size of skills and capacities that assist to lead the organization to
achievement. Be that as it may, on account of any benefit or other commitment of
InterContinental Hotels Group will give motivating forces to the understudies who were more
than effective. Besides that, InterContinental Hotels Group offers sustenance offices and
legitimate transportations context to every intern.
3.2 produce systematic records of work undertaken
The records should be protected successfully by the process for the legitimate working timetable,
logbook and most essentially the weekly performance sheet of different interns. The systematic
registers incorporate an extent of recorded information. Through the assistance of systematic
records, the management of InterContinental Hotels Group sets to hold a record of the advance
of work of the individual intern.
Work Schedule: InterContinental Hotels Group presents a unique sheet which incorporates
appropriate ID of assigned job which should be performed by interns. The work schedule
incorporates the points of interest and learning about the entire work which should be completed
all the time. Besides that, the schedule of work also involves upcoming task which should be
done later. At the end of the day, interns need to take after and follow work plan to finish their
internship effectively (Ford, Sturman and Heaton, 2012).
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Logbook: The log book a sort of documentation procedure of workers. It keeps up the
enrollments of every partner of the organization. Thus, to run the management deliberately, the
log book plays an easy part in the hospitality industry by safeguarding specific points of interest.
In other sense, the log book is enrolling the subtle elements of boss, representatives and crisis
contacts. The log book incorporates distinctive sorts of parts, duties, responsibilities, task,
assignments and progress review of several interns.
Weekly review schedule: Diverse sorts of instruments and systems use the private work of a
particular week of a month. With the assistance of week after week audit plan, the management
of IHG hospitality industry decides their decision making on the grounds of the constant
performance report of an intern. On account of InterContinental Hotels Group, they are dealing
with week after week based report which substance the progress rate of an intern.
3.3 Revise the initial plan as required
Another commitment is to help my supervisor who has given effective training to me. As per the
revised initial plan, the responsibility and duties of an intern are expanded. The significant
variations which have been measured by the changing working hours will discussed. As
indicated by time filtering process, a large portion of the interns leans toward the move between
9 a.m. to 7 p.m. just for 15 days (Allen and Brennan, 2004). Extra two hours of commitment can
effectively manage and satisfying the crevice. The increment in professional life is one of the
crucial issues which specifically interrelated with the pressure of work and workload of many
interns. Through the assistance of incensement in duty, the work experience is measured through
a successful deal the clients and the business. Equally, the training sessions additionally
incorporate extra duty to meet consumer loyalty. One of my significant responsibility is to give
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adequate answers and involvements of client's inquiry to meet customer satisfaction. Along with
that, these specific changes can be contrasted with the underlying procedure of the management
of InterContinental Hotels Group (Allen and Brennan, 2004).
3.4 Make suggestions for the improvement and review this appropriate supervisor
In the competitive market of the hospitality industry, InterContinental Hotels Group incorporates
a massive competitive advantage as its large image and brand value. As indicated by current
reports, InterContinental Hotels Group is giving a great edge of client service with the assistance
of important regulating process. Along with that, InterContinental Hotels Group can deal with a
dense link with their international clients through compelling communication framework which
is the essential piece of consumer loyalty(Lockyer, 2008). The management of InterContinental
Hotels Group needs to concentrate on their relations with clients which can be effortlessly
expanded by designating successful candidate by appropriate HR management. Moreover, the
relationship between a worker and the management is likewise impacted by representative’s
execution of reception department. Employees engaged with reception need good skills and
communication ability since they hold their centrality in various parts for consumer loyalty.
These sorts of behavioural practices or approaches of the reception representatives can be
considered as ability, uniqueness, imagination, attitudes and states of mind. Besides that, the
client dedication and client maintenance are the key components of consumer satisfaction. The
work area representatives incorporate some basic aptitudes and capacities which are the primary
component of consumer loyalty. InterContinental Hotels Group must concentrate on their
management framework which is functioned by various sorts of managers and directors. The
interns need to observe and follow the movement of various clients keeping in mind the end goal
to perceive their real needs for expanding their level of consumer expectation and satisfaction.
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The front desk managers need to prepare and control the interns who got confirmation for
finishing their internship(Lockyer, 2008).
Task 4
4.1 Produce evidence of how you have monitored your progress on the job against your
original proposal
As indicated by the performance report, I learnt massive learning and experience about
hospitality industry in only two weeks. The progress and performance of a worker should be
observed by InterContinental Hotels Group so as to recognize the progress rate. The
organisational culture and its centrality both were commonplace to me while I was learning and
working in training session. I consistently kept up my timeliness by seeming first in any selected
task. I additionally made sense of that time management is one of the necessary keys to stimulate
and impress any director or supervisor(Barsky, 2001).
4.2 Show how you have evaluated the quality of your performance on the job
1. Name of Hotel which give training: InterContinental Hotels Group
2. Date initiate position: second March
3. End of the training: 29th April 2014
4. Name of arrangement educator: J. Chestnut
I learned the provisions and structures as the values and controls of the management of
InterContinental Hotels Group within just two weeks. I could imagine the mental condition of
my supervisor with the assistance of my communication skills(Barsky, 2001).
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4.3 Reflect on your work experience and analyse the learning which has taken place
In the training session, I figured out how to please a client and also how to retain a client. The
behavioural approach or the non-verbal communication of a front desk manager is directly or in
an indirect way signify the organizational brand. I can explore what my positive and negative
aspects of my attitude which can genuinely harm or increase my expert profession during my
training sessions are. Toward the finish of my internship, I gathered a gigantic evidence about
management procedure and strategies.
4.4 Make recommendations on how your work experience could have been enhanced
As I have great learning state of mind, so I got information of various without anyone else's
input. There is need of ensuring that the understudies ought to comprehend the accommodation
of set the objectives. The important suggestion and recommendation are identified with
enhancing the progress and to constitute related perspectives. The transient objectives ought to
be given to the understudies, and they have to act according to those objectives and targets. I
trust that the activity projects ought to be extremely conceived, and every one of the components
must be disclosed to substitutes or interns in an obvious way(Harris, 2015).
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References
Allen, G. and Brennan, F. (2004). Tourism. 1st ed. London: I.B. Tauris.
Angus, I. (2011). Primal scenes of communication. 1st ed. Albany: State University of New
York Press.
Barrows, C., Powers, T. and Reynolds, D. (2012). Introduction to the Hospitality Industry. 1st
ed. Hoboken, New Jersey: Wiley.
Barsky, J. (2001). Customer satisfaction in the hotel industry. 1st ed.
Chareanpunsirikul, S. (2009). The relationship of work activities to management style in Thai
luxury hotels. 1st ed.
Collier, P. (2015). Accounting for managers. 1st ed. Chichester, West Sussex: John Wiley &
Sons Ltd.
Ford, R., Sturman, M. and Heaton, C. (2012). Managing quality service in hospitality. 1st ed.
Clifton Park, N.Y.: Delmar, Cengage Learning.
Harris, K. (2015). Hospitality management internship. 1st ed. Upper Saddle River, N.J.:
Pearson/Prentice Hall.
Humes, j. (2014). Financial management. 1st ed. London: BPP Learning Media.
Lockyer, T. (2008). The International Hotel Industry. 1st ed. Hoboken: Taylor and Francis.
Longson, S. (2008). Making work experience count. 1st ed. Oxford: How To Books.
Melissen, F. (2016). Hospitality experience. 1st ed. [Place of publication not identified]:
Routledge.
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Okumus, F. (2017). Hospitality experience. 1st ed. [Place of publication not identified]: Pearson.
O'Leary, C., Straits, R. and Wandner, S. (2004). Job training policy in the United States. 1st ed.
Kalamazoo, Mich.: W.E. Upjohn Institute for Employment Research.
Pizam, A. (2010). International encyclopedia of hospitality management. 1st ed.
Qu, X. and Yang, Y. (2012). Information and Business Intelligence. 1st ed. Berlin, Heidelberg:
Springer Berlin Heidelberg.
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