Work Based Experience Assignment Sample
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Added on 2020-01-06
Work Based Experience Assignment Sample
Added on 2020-01-06
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Table of ContentsINTRODUCTION ...............................................................................................................................4P. 1.1 Research and evaluate organisations for industry experience................................................4P.1.2 Negotiate with work and academic supervisors a proposal for the work experience ............5P.1.3 Business constraints on the work experience offered ............................................................7TASK 2 ................................................................................................................................................8P. 2.1 Tasks and responsibilities involved in the work experience. ................................................8P. 2.2 Plan for the work experience.................................................................................................9P. 2.3 Benefits of the proposed activities to the business and the learner......................................11TASK 3 ..............................................................................................................................................12P. 3.1 Specific requirements of placement conforming to all related codes of practice................12P.3.2 Systematic records of work undertaken ...............................................................................13P. 3.3 Revising of the initial plan. .................................................................................................14P. 3.4 Suggestions for improvement and review under appropriate supervisor.............................15TASK 4...............................................................................................................................................16P.4.1 Monitor progress against original proposal ........................................................................16P.4.2 The quality of own performance ..........................................................................................16P. 4.3 Analysis of the learning which has taken place during the work experience using suitablereflection........................................................................................................................................17P. 4.4 Recommendations for enhancing experience. ....................................................................17Conclusion..........................................................................................................................................18References..........................................................................................................................................202
Illustration IndexIllustration 1: Time Management Grid.................................................................................................93
INTRODUCTION Work based experience is paid or non-paid opportunities for developing and practising skillsas well as knowledge into the real world. It helps in developing and growing career. There are manytypes of work based learnings such as part-time, service projects, volunteer work, internships, etc.With the help of these, students can be able to get real time experience by implementing theirtheoretical knowledge in the practical world (Kerekes, 2016). There are different types of workbased learning strategies such as apprenticeship, job shadowing, service learning, cooperativeeducation, etc. Key persons of this strategy are students, businesses, mentors, teachers, parents andemployees of the organisation as well as school administration. There are some benefits of thisapproach such as improvement in critical thinking, expansion of learning facilities, reduction in pre-service training time and cost etc. On the other hand, there are some disadvantages also whichinclude time consuming process, need proper planning, non-synchronisation between work-basedexperience and school education etc. (Lopatto, Hauser and Bedard, 2014). For the current file, British Airways, Jurys Inn and McDonald's Westfield Stanford are takeninto consideration. It includes proper research on the organisations, negotiation evidences andbusiness plan for catering business. Along with this, file consists of benefits of business plan,systematic records of the work undertaken and suggestions for the improvements.P. 1.1 Researching and evaluating organisations for industry experienceIn order to develop the skills and practical knowledge, individual requires to explore theindustry. In addition to this, individual also needs to explore the working environment, differentdepartments, roles and responsibilities of employees in company etc. There are various opportunities in the travel and tourism sector which includes part-timework, voluntary work, placements, summer internship, etc which helps in increasing skills inrespected sector. There are various range of places which leads to provide good experience in traveland tourism sector. While, deciding about the work-related experiences many factors are importantto taken into consideration. These are type of work, what type of skills, knowledge and abilities willdevelop, future development, future scope of growth and many more. With the help of this,individual can take right and appropriate decision with respect to his/her career growth. In this, to get the industry experience, three organisations from tourism industry are takeninto consideration such as The McDonald's, Jurys Inn hotel and British airways. These selectedorganisations may deliver the industry experience. Research and evaluation of these threeorganisations are described below as:McDonald's Westfield Stanford City: 4
With the help of proper research, I have evaluated that this is world's largest chain of fastfood (hamburger) restaurants. The firm is serving in approximate 119 nations with around 36,535outlets. The food products of this restaurant includes hamburgers, cheeseburgers, chicken Frenchfires, soft drinks, desserts, milkshakes, etc. For some change, firm has expanded its menu whichconsists of salads, fish, wraps, smoothies and fruits. I have explored that company is offeringquality food and services to the customers. It is gaining competitive advantages due to the tasty anddelicious food items along with the different approaches like Happy Meal, Eat-in and Take-outmeals. Along with this, company is taking care of its employees by offering them good packages,training and rewards. Jurys Inn hotel The selected entity is basically a chain of hotels which was founded by William Jury in1881. The cited firm delivers the great value and friendly services to guests in order to attract themand satisfy them (Warren, Abel, and Campbell, 2015). By considering the requirements andexpectations of guests, cited firm delivers the special deals, free Wi-Fi facilities, Costa coffee bars,relaxing environment, special suite rooms with free view TV work area, wheelchair accessibilityand also the best price guarantee (Why choose Jurys Inn?, 2015). I have also explored that toincrease the customer satisfaction level, cited hotel gives emphasis on the product and servicedevelopment (Gould, Lee and Bronstein, 2015). British airwaysThe cited airline is a flag carrier and considered as the largest company in the UK on thebasis of fleet size. In 2013, cited firm generated the revenue of £11,421 million. To satisfycustomers, cited firm takes feedbacks and suggestions from the guests in order to improve thequality of services (Natale, Arcidiacono and Di Martino, 2013). Cited firm also delivers airlinemarketing, aircraft maintenance, insurance services, package holidays and aircraft financing(BRITISH AIRWAYS PLC Company Information, 2015). As per the requirements of customers, citedfirm uses advanced technological services and also offers the package facility. Cited firm alsodelivers the great quality services to maintain the healthy relationship with customers (Dong, Seoand Bartol, 2014). P.1.2 Negotiating with the work and academic supervisors for a proposal of work experience After the research and evaluation of three organisations such as The Landmark Londonhotel, Jurys Inn hotel and British airways, negotiation process takes place. To negotiate with thework and academic supervisors on a proposal of work experience, various types of contactingmethods can be used such as phone, letter or electronic mail facilities etc. (Wang,Beck and Kessler,5
2014). From the all these methods, I prefer to use the email method to negotiate with worksupervisors of these three companies.For getting job in effective and good organisation, I search about them, their marketposition, type of work, etc. This helps me in selecting right and appropriate company for gettingwork based experience. From my research, I select three organisation to contact with and askingthem for any vacancy or internship. These are McDonald's Westfield Stanford City, British Airwaysand Jurry Inn. All the firms are good and popular in UK. I prepared my CV and cover letter ineffective manner with focused information. So that, reader can get all information about my skills,experiences from previous jobs, knowledge in the respected field, etc. I contacted all the threeorganisation by sending them mail. Due to some reasons, I did not get opportunity to work with British Airways and Jurry Inn.They response me with the help of mail. But I get positive response from McDonald's WestfieldStanford City. 1st Proposal for McDonald's Westfield Stanford CityDate: 16/04/2016Name of University: UK College of Business and ComputingTitle Position: Crew memberMy strengths: I am very dedicated as well as enthusiastic person and also have worked insame field with 11 year experience as a receptionist, administrative assistant and many customerservice roles. I can also work efficiently under pressure. I have great problem solving and customerservice skills as well.Name of organisation: McDonald's Westfield Stanford CityHow it will benefit me: For the academic progress, this will be good start for me. Through this, Iwill gain the industry and work experience. With the presence of main reason, I would like tocomplete my placement at the McDonald's as I have researched as well as explored the informationand found that customers are more satisfied with the service excellence and quality of this firm. Iwould love the opportunity to work with such type of prestigious company to gain the new skillsand also contribute in attaining success. I am hoping that you will offer me a position in yourorganisation.I am available to start placement from today until 30th June 2016 and from any week of thisduration. By doing this placement at your organisation, I want to attain understanding of theorganisation's requirements. 6
2nd Proposal for Jurys Inn hotel Date: 10/04/2016Name of University: UK College of Business and ComputingTitle Position: Trainee intern Name of organisation: Jurys Inn hotelMy strengths: I can also work efficiently under pressure. I have great problem solving and customerservice skills as well.How it will benefit me: In such a big company, I would like to complete my placement in order togain the work experience. From the research, I have found that your firm delivers the great valueand friendly services to the guests in order to satisfy them. To increase the satisfaction level ofcustomers as well staff members, your organisation provides the great facilities. I am available to start the placement from today until 30th June 2016 and from any week ofthis duration. By doing this placement at your organisation, I want to attain understanding of theorganisation's requirements. I believe this role can help me to improve my skills and knowledge inall the areas.3rd Proposal for British airwaysDate: 19/04/2016Name of University: UK College of Business and ComputingTitle Position: Trainee intern Name of organisation: British airwaysMy strengths: I am very dedicated as well as enthusiastic person and also have worked in same fieldwith 11 year experience as a receptionist, administrative assistant and many customer service roles.I have great problem solving and customer service skills as well. I can also work efficiently underpressure. How it will benefit me: I have chosen your company as I have passion to work in a vibrant fastpaced environment. I would like to complete my placement at your organisation because it will begood start for my progress.I am available to start the placement from today until 30th June 2016 and from any week ofthis duration.By doing this placement at your organisation, I want to attain understanding of theorganisation's requirements. 7
P.1.3 Business constraints on the work experience offered In the present time, every business unit has their own strengths and qualities to satisfycustomers by providing them with services and products. Along with this, there are someconstraints which individual needs to follow for improving their skills and abilities. In respect tothis, there are some possible constraints present that I require to consider in relation to my newplacement offer in McDonalds. These constraints are related to training, induction and developmentsessions required to be provided by the organisation (Lindgren, Packendorff and Sergi, 2014). I getknowledge from the Training and development sessions conducted by the firm. It helped me to copewith the culture and work style of company. For effectively working at the workplace, I also requireto be fully trained in my fields. I also ensure that I am following all the guidelines of qualitymanagement. From the research, I have explored that motive of all these firms are related toenhance customer satisfaction level. For achieving this, I deliver high quality performance andexcellent cooperation with the seniors.So, in respect to this, it is essential for me to maintain thequality and performance level in the effective manner for the proper functioning of Mc donald's.Ialso try to handle the queries and complaints of the employees in order to increase their satisfactionlevel. In addition to this, I have to develop health and safety policies for the workers (Estache,Foster and Wodon, 2013). This will help me in becoming a competitive crew member of theorganisation. Along with this, I also fulfil the responsibility to take feedbacks and suggestions fromstaff members and supervisors which help me to evaluate the ways to satisfy them. In this context,every type of work has a sort of challenges which are faced by me while working in McDonalds.Other constraints which are important at McDonald's include health and safetyconsiderations. It is important to follow all the policies and rules related to health and safety. It helpin developing safe and secure environment for the employees to work freely and properly. Alongwith this, customer satisfaction is also one important constraint. It is essential to meet wants, desireand expectations of the consumers for increasing their satisfaction level. By adhering with thequality of food products and services, one can satisfy the individuals. It is essential to follow allquality standards for maintaining the quality of food items like Hamburger TASK 2 P. 2.1Tasks and responsibilities involved in the work experienceI have been selected by McDonald's of Westfield Stanford for experiencing work andlearning new skills at the role of Crew members. My objective behind this is to understand theworking of the in hospitality sector. Along with this, I want to improve my communication,interpersonal and transferable skills. With the help of this post, I will able to handle the people by8
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