Work Based Experience of Hilton Hotel : Report
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Added on 2020-01-23
Work Based Experience of Hilton Hotel : Report
Added on 2020-01-23
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Work Based Experience
Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................11.1 Research and evaluation done by Hilton hotel in order to provide travel and tourismindustry experience.....................................................................................................................11.2 Negotiation with academic and work supervisors for proposal of work experience............21.3 Recognizing business constraints on the work experience offered.......................................3TASK 2............................................................................................................................................32.1 Prioritizing the responsibilities and tasks which are involved in work experience as awaiter at Hilton hotel...................................................................................................................32.2 Plan for work experience at Hilton hotel..............................................................................42.3 Benefits of the proposed activities to the business and the learner.......................................5TASK 3............................................................................................................................................63.1 Specified requirements of placement conforming to all related codes of practice...............63.2 Systematic records of work undertaken................................................................................73.3 Revising initial plan..............................................................................................................83.4 Suggestions for improvement and reviewing these with appropriate supervisor.................8TASK 4............................................................................................................................................94.1 Monitoring against original proposal produced....................................................................94.2 Quality of own performance...............................................................................................104.4 Recommendations on how the experience could have been enhanced using managementreport.........................................................................................................................................11CONCLUSION..............................................................................................................................11REFERENCES..............................................................................................................................12
INTRODUCTIONWork based experience can be determined as process in which management aims atunderstanding the knowledge which employees possess related to work (Stephenson and Yorke,2013). When employees performs their roles and responsibility for a certain period of time, thenthey get to develop their knowledge and understanding towards the work they perform. Further,it also for the organization to determine the future growth. Present report is about Hilton Hotelwhich well known for its luxury services (Hilton hotel, 2016). Moreover, it aims at providingtheir customers with high quality services that also at affordable price. This report coversevaluation of cited firm which provides industrial experience. Further, it covers the benefits ofproposed activities to business and the learner. Moreover, it covers evaluation of ownperformance in order to make improvement in the tasks provided (Wang, Beck and Kessler,2014). Lastly, it also includes learning which has taken place during work experience usingsuitable reflections. TASK 11.1 Research and evaluation done by Hilton hotel in order to provide travel and tourism industryexperienceThere are different type of organizations which are included in travel and tourism sector.These firm are helpful in order to perform all the activities which are included in this sector. Inthis context, it includes food sector, accommodation, travel agencies and tour operations(Locock, Robert and Pearcey, 2014). With this respect, accommodation is one of the mainimportant areas which supports the travel and tourism sector. There are different areas in whichcandidates can perform their job at different positions. This includes operator, front officereceptionist, chief, reservation in-charge, concierge department, etc. All the above given businessis associated with hospitality sector and provides opportunities for work based experience. Thereare organizations like IHG, Rosewood, Hilton hotel which are UK face firms (Schmitz, Klemkeand Specht, 2014). In addition to this, food sector also falls under travel and tourism sector inwhich people who have experience in food preparation are called by these organizations. Firmswhich are associate which this services are Subway, McDonald, Costa coffee, Starbucks, etc.There are different profile through which people can gain experience, it includes profilelike accountant, hosting, cashier, Waitress/waiter, etc. Further, there are many other jobs throughwhich one can gain experience and in includes travel agent, handling customers, tour operator,1
tourist guide, etc (Gruenewald and Smith, 2014). In addition to this, there are many otherbusiness through which can be adopted by people in order to gain knowledge and experience(Custódio and Metzger, 2014). Moreover, travel and tourism is a sector which contributeseffectively towards the growth of the country and in most of the counties the rate of travel andtourism is increasing drastically. 1.2 Negotiation with academic and work supervisors for proposal of work experienceTo support people through negotiation is very essential as it helps to communicateexperience related to work to individuals. Below given are the proposal:CollegeCollege of UKEmployer's nameHilton Hotel Business's nameHospitality Supervisor's name_______________Title of positionWaiterRole and responsibilities at Hilton HotelThere are many roles and responsibilities which as a waiter I need to perform. In thiscontext, it includes taking order preparing table and serving food. Further, it is my responsibilityto understand customers needs and provided them services accordingly (Cottrill, Pereira andZegras 2013). Moreover, it is important for me to make customers comfortable during their meal.In addition to this, when customers enter the hotel, it is important for me to greet them and tolead them towards the table on which they will have their meal. Further, all the type of disheswhich are been provided need to be conveyed to customers so that they can select. Moreover, itis essential for me to focus on making sure that I ensure that customers are satisfied with thequality of service (Treem, Dailey and Leonardi, 2015). This is one of the process through whichservice users are facilitated.Benefits of workBeing a waiter, there are many things which has enhanced my understanding towardstable management, fulfilling orders and handling many customers at same time. In order toprovide customers with high quality services, it is important for me to have effective interactionwith other waiters, chef and junior chef in order to convey order which are required by customers(Koenigsberger and Tlusty, 2016). This is very helpful to develop a strong understanding with2
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