Research Review

The provided content appears to be a collection of academic articles and books related to the topics of knowledge management, employee engagement, and human resource strategy. The sources include journal articles from reputable publications such as Journal of Strategic HR and Industrial and Organizational Psychology, as well as textbooks on research methodology and employee relations. The articles explore various aspects of employee engagement, including its relationship with job satisfaction and performance, emotional intelligence, and empowerment. Additionally, the content includes discussions on data provenance, employee attitudes, and organizational culture. Overall, this collection of sources provides a comprehensive overview of the concept of employee engagement and its implications for organizational development.

Research Methodology
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TABLE OF CONTENTS
BACKGROUND OF STUDY.........................................................................................................4
Statement of problem...................................................................................................................4
Significance of study....................................................................................................................4
Rationale of study........................................................................................................................5
Research aim................................................................................................................................5
Research objectives......................................................................................................................5
Research questions.......................................................................................................................6
RESEARCH SPECIFICATION......................................................................................................6
Research design...........................................................................................................................6
Research philosophy....................................................................................................................6
Research approach.......................................................................................................................7
Research type...............................................................................................................................7
Research gap................................................................................................................................8
Sampling......................................................................................................................................8
Data collection.............................................................................................................................8
Data analysis................................................................................................................................8
Validity and reliability.................................................................................................................9
Limitation.....................................................................................................................................9
Gantt Chart...................................................................................................................................9
LITERATURE REVIEW..............................................................................................................10
Introduction................................................................................................................................10
Concept of employee empowerment and job satisfaction.........................................................10
Factors that impact job satisfaction of employees.....................................................................12
Relationship between employee empowerment and job satisfaction........................................13
Ways to improve job satisfaction among employees.................................................................13
Conclusion.................................................................................................................................14
REFERENCES..............................................................................................................................16
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Topic: To identify the impact of employee empowerment on enhancing job satisfaction of
employees: case study of Sainsbury, UK
BACKGROUND OF STUDY
Statement of problem
Employees are considered as one of most critical aspect for every organisation because
they have efforts to meet goals and objectives. In current market conditions, the businesses are
focused towards employee empowerment so that their morale can be enhanced in order to create
positive work environment (Kular and et. al., 2008). Worker authorization is considered as
management practice that allows to have effective sharing of information, rewards and power
with employees. It is referred as initiative that helps in overcome issues and improve overall
performance. With an assistance of employee empowerment the business firm can have
advancement in skills among workforce so that they can take responsibility in order to attain
effective outcome of actions. It also contributes in meeting employee satisfaction and ensure that
the business firm is having impressive level of success (Macey and et. al., 2011).
In addition to this, employee satisfaction is referred as factor that allows management to
having proper understanding in respect to the commitment level of employees towards work. It
also reflects the degree of satisfaction level among employees in respect to job. It has been
noticed that employees' morale must be improved so that they can feel satisfied while having
efforts in organisation (Truss and et. al., 2006). Current study, research problem is to identify the
impact of employee empowerment on enhancing job satisfaction of workforce. By having
improved focus on current study the understanding about concept of employee empowerment
and job satisfaction can be accomplished in appropriate manner.
Significance of study
With an assistance of the current study, business organisations can attain number of
benefits that may lead enterprise to impressive level of prosperity. Current investigation provides
in detail information about concept of empowering employee and job satisfaction. By analysing
the information provided in the study, manager can ensure about current state of employee
empowerment and job satisfaction within organisation (Little and Little, 2015). Along with this,
information about factors that affect effectiveness of job satisfaction will allow business entity to
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design strategies in appropriate manner. Effective consideration of strategies is beneficial to
overcome issues and lead business to impressive level of success (Luthans and Peterson, 2012).
Employee participation in decision making process can also be improved because it also
has direct relationship with employee empowerment and satisfaction. It has been noticed that
workforce feel motivated if they are allowed to have participation in decision making process
(Macey and Schneider, 2008). Along with this, the present study also provides vary information
which is beneficial for organizations , business firm can easily understand the key aspects that
are associated with job satisfaction so that corrective measures can be taken into account in the
future. Along with this, the students can also refer to the study in order to understand the concept
of employee empowerment and job contentment.
Rationale of study
In present market conditions, retail sector is facing high ratio of competition that also
creates issues in respect to employee satisfaction. It is one of key reason behind that the
understanding about employee empowerment and job satisfaction need to be improved. In order
to have effective development of organisations and ensure that the employees are well satisfied
so that goals and objectives can be accomplished in effective manner (Saks, 2012). Another
rationale behind the study is that study allows to assess information about factors that impact job
satisfaction of employees. With an improved focus on current investigation the business entities
may evaluate relationship between employee empowerment and job satisfaction. It is beneficial
to have effective designing of strategies so that issues can be overcome and lead business to
impressive level of success (Seijts and Crim, 2010).
In addition to this, another rationale behind the selection of topic is that job satisfaction is
one of significant factor that impacts the employees' morale which might also affect the overall
working. It means it is important for businesses and researcher to understand the key aspects that
are related with job satisfaction (Biggs and Swailes, 2006). Along with this, the Sainsbury is
selected as organisation because it is one of leading retail firm in competitive market.
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Research aim
Key motive behind the current study is to identify the impact of employee empowerment
on enhancing job satisfaction of employees. In order to have proper understanding about the
subject, Saisnbury has considered as an organisation.
Research objectives
 To understand the concept of employee empowerment and job satisfaction
 To assess the factors that impact job satisfaction of employees in Sainsbury
 To evaluate relationship between employee empowerment and job satisfaction
 To recommend ways through which Sainsbury can improve job satisfaction among
employees
Research questions
 Explain the concept of employee empowerment and job satisfaction?
 What kind of factors impact job satisfaction of employees in Sainsbury?
 How employee empowerment is linked with job satisfaction?
 How Sainsbury can improve job satisfaction among employees?
RESEARCH SPECIFICATION
Research design
It is significant for researcher to focus on effective selection of research design so that
objectives of investigation can be accomplished in appropriate manner. In addition to this, it can
be stated that the research design provide an explanation in regard to framework that is being
used to accomplish the study and examine the collected data. It facilitates the investigator to have
proper designing of activities so that specific direction for attainment of research aim and
objectives (Jackson, 2010). There are different kinds of research design that can be adopted by
expert. Classification of research design can be as descriptive, exploratory, casual, etc. In present
report, the researcher will focus on descriptive research so that aim and objectives can be
accomplished in appropriate manner. With an assistance of this, the investigator will have
collection of descriptive information so that in detail understanding about employee
empowerment and job satisfaction can be attained (Khan, 2011). It allows to attain deep
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knowledge and information in regard to specific issue. It will also assist in evaluation of factors
impact job satisfaction of employees in Sainsbury.
Research philosophy
There are basically two kinds of research philosophies that can be selected by
investigator in order to accomplish aim and objectives. Classification of philosophies can be as
interpretivism and positivism. Interpretivism is considered as philosophy that allows to have
examination of reasons and purpose behind any outcomes (Dey, 2012). It is most useful aspect
that helps in meeting the standards of qualitative factors. Positivism is mainly useful when
outcome of study is related to specific evidence.
In current research, with an assistance of interpretivism philosophy, researcher will have
evaluation of employee empowerment and job contentment so that proper learning can be
provided to managers of Sainsbusry. Rationale of the selected philosophy is that there are few
reasons which impacts the employee empowerment and job satisfaction. By having proper
analysis of study the factors can be evaluated with assistance of qualitative characteristic
(Crowther and Lancaster, 2012).
Research approach
Research approach is referred as method that helps research worker to have effective
development of understanding. Investigator can have development of understanding by using
inductive and deductive approach.
In current investigation, inductive approach will be adopted so that relationship between
employee empowerment and job satisfaction can be evaluate in appropriate manner. With an
assistance of selected approach the understanding will be developed from generalize manner to
presumptions. It also indicates that some observations can be made through which a generalized
form of information can be attained (Pring, 2014). Inductive research will also allow to have
effective identification of ways through which any business firm can improve job satisfaction
among employees.
Research type
There are basically two kinds of research that are mostly concerned by the researchers
such as qualitative and quantitative research. By having effective selection of research type the
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investigator can easily have impressive accomplishment of objectives. Qualitative research
allows to have analysis of activities, behaviour and nature of subject. On the other side,
quantitative is based on investigating some particular data as per consideration of some measures
that can be compared with outcomes (Saunders and et. al., 2010). For effective accomplishment
of current study, qualitative research will be considered as critical aspect. It will assist in
assessment of factors that impact job satisfaction of employees in Sainsbury. With an assistance
of this, relationship between employee empowerment and job satisfaction can also be identified
in appropriate manner.
Research gap
Current study also includes the research gap that has impacted effectiveness of overall
study. One of key research gap is that current study was more focused on factors that influence
the job satisfaction. It means the direct impact of employee empowerment on job satisfaction has
not been evaluated in appropriate manner (Silverman, 2010). Another research gap can be that
investigation has not able to identify how employee empowerment may affect the job
satisfaction. It is necessary for investigator to ensure about these aspects in future so that
effectiveness of study can be improved in order to meet objectives.
Sampling
Sampling is considered as one of most significant section that allows to provide better
support to primary study. In present study, random sampling method will be adopted by
researcher so that key standards of primary investigation will be accomplished. In this respect the
responses will be gathered from 20 employees of Sainsbury. On the basis of sample size the
information will be collected and ensure that the understanding among employees about
empowerment and satisfaction can be evaluated effectively (Singh, 2010). By considering
random sampling method the employee empowerment linked with job satisfaction can also be
assessed. However, random sampling method is referred as section of probabilistic sampling.
Data collection
In order to have effective accomplishment of aim and objectives, it is significant for
investigator to have effective data collection. In this respect, primary and secondary sources will
be referred by experts so that objectives of the study can be accomplished in desired way. In
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respect to primary sources the questionnaire will be designed as per consideration of key purpose
of the report. It will assist in data collection and make sure that the goals and objectives are being
accomplished in appropriate manner (Khan, 2011). Moreover, the questionnaire will be
presented to 20 employees of Sainsbury so that responses can be collected in desired way for
proper gathering of information. On the other side, number of secondary sources will also be
accessed by researcher. Books, journals and online documents will be accessed to have gathering
of information.
Data analysis
It is also significant for researcher to have effective gathering of information so that
objectives of research can be accomplished in appropriate manner. There are basically two kinds
of methods that are being adopted by investigator in order to have data evaluation. Qualitative
and quantitative methods are being adopted by research experts. In respect to present study,
qualitative method of data analysis will be used (Jackson, 2010). With an assistance of
qualitative method different tools and techniques can be used that may help in data
interpretation. In this, thematic approach will be used so that proper themes can be designed for
make sure that the effective identification of employee empowerment current status can be
accomplished. Moreover, the impact of giving authorities to employees on advancement of job
satisfaction can also be evaluated.
Validity and reliability
In order to maintain reliability and validity of the data in the current report is sustain to
get accurate and valid outcomes of the research. With an improved focus on validity of data the
information will be collected from authentic sources. It will also have data collection in
appropriate manner so that key standards can be meet in appropriate manner (Dey, 2012). It will
also assist in avoiding the biasness and misinterpretation of data which is beneficial for report.
Reliable sources will be accessed so that information reliability can also be evaluated in
authentic manner. Data evaluation will also be accomplished in credible manner by considering
validity and reliability as key preference in the study.
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Limitation
One of key limitation of the study can be lack of time and money which may affect the
effectiveness of the overall study. There are number of secondary sources that demands
additional charges for data access so researcher need to ensure about financial resources.
Limitation of time was one of the biggest constraints in the study for collecting the huge source
of information (Crowther and Lancaster, 2012). Along with this, respondents were not easily
ready to provide responses so it can also be considered as one of limitation of study.
Gantt Chart
Key Activities
1st
Wee
k
2nd &
3rd
Week
4th
Week
5th
Wee
k
6th
Week
7th
Week
8th &
9th
Week
10th
Week
11th
Week
12th
Week
Preparing for
Introduction
Literature Review
Accessing of
Secondary Data
Examining of
collected Data
Research Design
Research
Methodology
Collection of
Primary Data
Analysis of
primary and
secondary data
Conclusions and
Recommendations
Completion of
remaining work
Revise and draft
Final Submission
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LITERATURE REVIEW
Introduction
Literature review is considered as section that plays a vital role in success of investigation
because it facilitates in meeting key objectives. It is a section that allows researcher to provide an
highlight significant information about subject so that key aspects of investigation can be
accomplished in appropriate manner. In this, researcher will provide evaluation of different
secondary sources that are being used to have data collection. It provides in-depth information
about the subject by having assistance of diverse secondary sources (Pring, 2014). With the help
of this section an enormous amount of information is gathered so that the objectives of the
research can be accomplished in efficient manner. It is significant for researcher to make sure
that the secondary sources are associated with the concern topic so that key standards of
literature review can be accomplished in appropriate manner. It will provide information about
factors that impact job satisfaction of employees (Saunders and et. al., 2010).
Concept of employee empowerment and job satisfaction
As per the view of Bruining and et.al. (2015), employee empowerment is considered as
combination of activities through which management can provide power to its workforce so that
their morale can be increased. Number of business firms are there in the market that focuses on
employee empowerment as an option to advance the motivation level (Bruining and et.al., 2015).
In this, management mostly enhances the level of responsibilities and authority to individual so
that worker may feel confident while having efforts in an organisation. Choy (2012) has asserted
that employee empowerment provides an effective contribution to operational activities and
allows to gain better competitive advantage. It also enhances the level of job satisfaction among
members because empowering users and satisfaction both depends on the tendency of individual
to work within organisation (Choy, 2012). In addition to this, it can be said that the employee
empowerment provides an autonomy and responsibility to workforce so that they can take
decisions in such manner that operational activities' effectiveness may enhanced. It allows to
share authorization with lower level management so that issues and problems can be overcome in
desired way. Delargy and Chatten (2015) has asserted that the job satisfaction is considered as
factor that reflects the belief of employee towards work. By having understanding in regard to
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satisfaction the better strategies can be designed to promote employee empowerment. In other
words, it is a degree of satisfaction that person holds while having an operational activity with an
organisation. By having improved focus on high job satisfaction the business firm can easily
accomplish goals and objectives in order to lead business to impressive level of success (Delargy
and Chatten, 2015).
According to Greasley and et.al., (2010), job satisfaction can be applied on both
employer and employees because if employer is not getting better return in respect to activities
then it will also affect the satisfaction level in regard to managerial actions. Job satisfaction is
also depends on the individual belief so it is significant for businesses to have understanding in
respect to job contentment (Greasley and et.al., 2010). Many employees' percept that reward may
enhance the level of satisfaction, few others think that job satisfaction is subject to work
environment so it need to be improved. Kular and et. al., (2008) has said that these kinds of
aspects indicates that the definition of job satisfaction is depends on which factor individual
person takes as a significant section in order to meet the satisfaction. It has been noticed that the
employees' morale has great dependency on the job satisfaction (Kular and et. al., 2008). By
having effective promotion of employee empowerment the business firm can easily increase the
morale and ensure that workforce needs are being accomplished to meet satisfaction criteria.
However, job satisfaction also links with the employee performance. If employees job
satisfaction is high then it will lead business to impressive level of success because it has great
impact on overall performance (Macey and et. al., 2011). As same the low level of satisfaction
influences the workforce performance in negative manner.
Factors that impact job satisfaction of employees
According to Truss and et. al., (2006), there are number of factors that impact job
satisfaction of employees so it is significant for management of retail firm to have proper
understanding about these factors. Classification of factors can be as work conditions,
opportunity, stress level, co-workers, supervisor and financial aspects (Truss and et. al., 2006). It
has been noticed that if work conditions are not appropriate then job satisfaction level of
employees may affect the overall outcome in negative manner. Work conditions consideration
allows employees' to have improvement in morale, that also has direct positive impact on the job
satisfaction. Little and Little (2015) has said that employees spend most of time at work place so
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it is necessary for management to optimize work environment so that satisfaction level can also
be improved. It has also been noticed that the satisfaction level of employees also depends on the
opportunity that is provided to employees (Luthans and Peterson, 2012). If business firm is
offering high level of opportunity to employees then it might be possible that satisfaction level of
workforce will also get enhanced. Employees feel satisfied in such conditions if they recognize
the high morale while working within an organization.
Macey and Schneider, (2008) has contended that the level of stress level also has great
impact on the employee satisfaction level. If employees feel confident and stress free then he will
have efforts in more appropriate manner. It will assist in accomplishment of goals and helps in
meeting stress level (Macey and Schneider, 2008). For example, retail firm manager is feeling
stress due to improper work conditions then it will affect the personal belief which may create
issue for organization. It is significant for business firm to make sure that the stress level is
considered as significant element so that job satisfaction can also be improved. Saks (2012) has
asserted that, it is also necessary for every business firm to provide financial benefits to
employees because it has direct impact on motivation level. If employees morale is high then it
will affect the satisfaction level in positive manner (Saks, 2012). For example, employee is
attaining appropriate wage as per work accomplished or efforts then individual will feel
motivated and satisfied. It indicates that the employees' morale has great impact on the job
satisfaction so management need to ensure about it in appropriate manner. It is also necessary for
managers and top level management to provide support to employees in order to have
advancement in the level of satisfaction.
Relationship between employee empowerment and job satisfaction
As per the view of Seijts and Crim, (2010), the employee empowerment and job
satisfaction has great relationship with each other because any of changes in employee
empowerment impacts the state of job satisfaction. It has been noticed that employee
authorization allows members to take responsibilities that enhances the morale of employees. It
means the job contentment will also be improved because morale enhances commitment towards
work (Seijts and Crim, 2010). Biggs and Swailes, (2006) has stated that the employee
empowerment also allows members to take participation in decision making process. Effective
level of participation in managerial activities is considered as factor that helps management to
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meet work force needs (Biggs and Swailes, 2006). It also has direct positive impact on the
employees' morale that also indicates that the level of job satisfaction. If members are motivated
and willing to have efforts in appropriate manner that means the level of job satisfaction is also
optimistic.
According to Bruining and et.al. (2015), in number of situations the change management
is one of critical issue that may affect the level of job satisfaction. In such conditions by having
improved focus on diverse activities to empower users, business firm may enhance the level of
satisfaction (Bruining and et.al., 2015). It is also beneficial to have long termed success and
ensure that the workforce expectations are being considered effectively so that they can be
accomplished in desired way. Choy (2012) has also stated that empowering users is also
considered as information sharing with employees so that better trust can be build. If worker are
feeling comfortable to work in organization that means level of satisfaction is high. By
considering such aspects the business firm may ensure about the satisfaction among workforce
(Choy, 2012).
Ways to improve job satisfaction among employees
According to Delargy and Chatten (2015), there are number of ways that can be adopted
by business firm to have improvement in job satisfaction level of employees. It is necessary for
business firm to create a positive work environment so that employees' morale can be advanced.
By having improvement in employee morale the retail firm organization can have advancement
in employee satisfaction level (Delargy and Chatten, 2015). By having effective development of
work culture the business entity may ensure that the employees are feeling motivated. Greasley
and et.al., (2010) has stated that the development of activities must be according to employees
needs. It means number of activities need to be performed in order to identify the employee
expectations. In this respect, survey is considered as one of key aspect that helps in meeting key
objectives (Kular and et. al.,2008). If strategies and activities are according to employee
capabilities and interest then level of performance will increase which is beneficial to have
sustainable development. These kinds of aspects enhances the level of satisfaction and ensure
that the firm is having better opportunities in the market.
Kelly (2011) has contended that number of participative and interactive activities can be
organized by the organization so that employees' morale can be advanced. It will allow to have
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effective accomplishment of activities so that goals and objectives can be meet in appropriate
manner. By having improvement in motivation, employees needs can be accomplished
effectively (Kelly, 2011). Moreover, management of retail firm can also focus on participative
leadership. It will allow members to have effective participation in decision making process so
that employees' morale can be improved. As it has been noticed that the satisfaction level has
great relationship with motivation level of employees (O’hara, 2010).
Poon (2010) has asserted that the respectful treatment must be provided to employees so
that their level of morale can be improved. By having improved focus on compensation the
respectful treatment can be provided to workforce. It will also enhance the level of satisfaction
level and ensure that the objectives can be accomplished effectively. Monetary reward is also
one of key aspect that allows business firm to have advancement in morale of workforce. It is
also beneficial to have advancement in job satisfaction (Poon, 2010). For example, the employee
has performed job activity as per key standards that has provided benefits to organization. In this
respect, company has provided monetary benefits to employee for tremendous performance. It
will enhance the employees' morale and ensure that the job satisfaction among employees is also
high. Tan (2008) has contended that the employee engagement is also one of key aspect that
allows business firm to have advancement in employees morale. It is also significant aspect that
may enhance the employee satisfaction because employee engagement renders better value to
workforce (Tan, 2008).
Conclusion
As per the above study, it can be concluded that the employee satisfaction level is having
a great dependency on the workforce empowerment so it is necessary for business firm to
consider it in appropriate manner. Employee empowerment allows management to share the
autonomy and responsibility with workforce so that they can take decisions in such manner that
operational activities' effectiveness may enhanced. Effective level of employee participation
helps in meeting key expectations of worker. It is because the level of employees' morale may be
influenced due to employee participation. Improvement in these aspects is beneficial to have
advancement in job satisfaction. Employee satisfaction level can be improved by focusing on
diverse factors that may affect the overall work environment. It means management of
Sainsbury need to focus on these factors in appropriate manner to accomplish objectives.
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Classification of factors can be as work conditions, opportunity, stress level, co-workers,
supervisor and financial aspects. It has been identified by having effective consideration of these
key elements the business entity may bring advancement in employee satisfaction level. It may
also lead business firm to impressive level of success.
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REFERENCES
Books and Journals
Biggs, D. and Swailes, S., 2006. Relations, commitment and satisfaction in agency workers and
permanent workers. Employee Relations. 28(2). pp.130-143.
Bruining, H. and et.al., 2015. The impact of business ownership change on employee relations:
buy-outs in the UK and The Netherlands. The International Journal of Human Resource
Management. 16(3). pp.345-365.
Choy, L. H., 2012. Assessing earnings management flexibility. Journal of Review of Accounting
and Finance.1(4). pp.340 – 376.
Crowther, D. and Lancaster, G., 2012. Research Methods. 2nd ed. Routledge.
Delargy, K. and Chatten, H., 2015. HR and the parameters of knowledge, stress and time: HR’s
role in the dynamics of stress, time and knowledge management. Journal of Strategic HR
Review. 4(5). pp.32 – 35.
Dey, C., 2012. Methodological issues: The use of critical ethnography as an active research
methodology. Accounting, Auditing & Accountability Journal. 15(1). pp.106–121.
Greasley, K. and et.al., 2010. Employee perceptions of empowerment. Employee relations.
27(4). pp.354-368.
Jackson, S., 2010. Research Methods: A Modular Approach. Cengage Learning
Kelly, J., 2011. Human Resource Strategy. Employee Relations. 23(1). pp.94 – 104.
Khan, A. J., 2011. Research Methodology. APH Publishing.
Kular, S. and et. al., 2008. Employee engagement: a literature review. Kingston Business
School, Kingston University.
Little, B. and Little, P., 2015. Employee engagement: Conceptual issues. Journal of
Organizational Culture, Communications and Conflict. 10(1). pp.111-120.
Luthans, F. and Peterson, S. J., 2012. Employee engagement and manager self-efficacy. Journal
of management development. 21(5). pp.376-387.
Macey, W. H. and et. al., 2011. Employee engagement: Tools for analysis, practice, and
competitive advantag. John Wiley & Sons.
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Macey, W. H. and Schneider, B., 2008. The meaning of employee engagement. Industrial and
organizational psychology. 1(1). pp.3-30.
O’hara, L. A. 2010. Relation of employee and manager emotional intelligence to job satisfaction
and performance. Journal of Vocational Behavior. 68(3). pp.461-473.
Poon, L. M. J., 2010. What shapes HRM? A multivariate examination. Employee Relations. 22
(5). pp.467 – 480.
Pring, R., 2014. Philosophy of Educational Research. 3rd ed. Bloomsbury Publishing.
Saks, A. M., 2012. Antecedents and consequences of employee engagement. Journal of
managerial psychology. 21(7). pp.600-619.
Saunders and et. al., 2010. Research Methods for Business Students. Harlow: Prentice Hall.
Seijts, G. H. and Crim, D., 2010. What engages employees the most, or the ten C’s of employee
engagement. Ivey Business Journal. 70(4). pp.1-5.
Silverman, D., 2010. Qualitative research. Sage.
Singh. K. Y., 2010. Research Methodology. APH Publishing.
Tan, W. C., 2008. Data provenance: Some basic issues. In FST TCS 2000: Foundations of
software technology and theoretical computer science. pp. 87-93.
Truss, K. and et. al., 2006. Working life: employee attitudes and engagement 2006. Chartered
Institute of Personnel and Development.
Online
Markos, S. and Sridevi, S.M., 2010. Employee Engagement: The Key to Improving
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<http://www.myopinionatbesix.com/besixsurvey/media/besix-survey/pdf/4.-employee-
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