Human Resource Management in Hospitality Industry in Cyprus

Running head: RESEARCH PAPER
Human Recourse Management in Relation to Employee Motivation and Job Performance in
the Hospitality Industry in Cyprus
Name of the Student
Name of the University
Author Note

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RESEARCH PAPER Abstract
The dissertation focuses on the Human Recourse Management in Relation to Employee
Motivation and Job Performance in the Hospitality Industry in Cyprus. The reason for the
selection of the topic for the dissertation is that of the effective functioning of an organisation
depends upon the working of the employees who are employed there. The specific focus is
towards understanding the role of employee motivation in job performance in the hospitality
sector of the country. The dissertation analyses the hospitality industry of Cyprus to
understand how the human resource management framework present across the various
hospitality enterprises of the country manages performance through enhancement of
employee motivation. Cyprus is located in the European continent, just south of the country
of Greece. The research aims to understand the importance of employee motivation that aids
in increasing the work performance of them and how the human resource management plays
a significant role to this regard, by focusing on the hospitality industry of Cyprus. Employee
motivation can be considered as a concept that helps in the encouragement of employees so
that they can increase the productivity. Job performance is a part of an organisational
psychology that also is considered as part of HRM function. Factors affecting employee
motivation include work interest, appreciation and recognition, involvement in work related
process as well as achievement. Theories such as Maslow’s hierarchy of needs and
Herzberg’s two-factor theory are analysed and related with motivation of the employees. The
research methods used for the dissertation include the deductive approach, positivism
philosophy and descriptive design. Data is collected in the form of primary collection and a
survey of 30 employees working at the hospitality sectors of Cyprus is undertaken. The
results have been more in favour of the people knowing about employee motivation and
ensuring that job performance is attained with the proper growth of the employees.
Recommendations have been provided which highlights the protective care needed for the

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Cyprus hospitality sector. Recommendations such as appropriate delegation of authority,
provision of recognition and appreciation as well as establishment of job security are
provided.

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Table of Contents
CHAPTER 1: INTRODUCTION..............................................................................................5
1.0 Overview..........................................................................................................................5
1.1 Background of the Study..................................................................................................6
1.2 Problem Statement...........................................................................................................7
1.3 Research Aim...................................................................................................................7
1.4 Research Objectives.........................................................................................................8
1.5 Research Questions..........................................................................................................8
1.6 Research Rationale...........................................................................................................9
1.7 Research Structure...........................................................................................................9
1.8 Summary........................................................................................................................10
CHAPTER 2: LITERATURE REVIEW.................................................................................12
2.0 Overview........................................................................................................................12
2.1 Concept of employee motivation...................................................................................12
2.2 Factors affecting employee motivation..........................................................................12
2.3 Theories related to employee motivation.......................................................................15
2.4 Concept of job performance...........................................................................................18
2.5 Effectiveness of employee motivation on job performance skill...................................19
2.6 Role of human resource management for employee motivation...................................20
2.7 Conceptual framework...................................................................................................22
2.8 Summary........................................................................................................................22

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CHAPTER 3: RESEARCH METHOLODOLOGY................................................................23
3.0 Overview........................................................................................................................23
3.1 Research philosophy......................................................................................................23
3.2 Research approach.........................................................................................................24
3.3 Research design..............................................................................................................24
3.4 Research strategy...........................................................................................................25
3.5 Data collection technique...............................................................................................26
3.6 Sampling method...........................................................................................................27
3.7 Ethical consideration......................................................................................................27
3.8 Limitations of the study.................................................................................................28
3.9 Timeline.........................................................................................................................29
3.10 Summary......................................................................................................................30
CHAPTER 4: DATA AND ANALYSIS.................................................................................31
4.0 Overview........................................................................................................................31
4.1 Results and discussion....................................................................................................31
4.2 Summary........................................................................................................................37
CHAPTER 5: CONCLUSION AND RECOMMENDATION................................................38
5.0 Conclusion......................................................................................................................38
5.1 Linking with objectives:.................................................................................................39
CHAPTER 6: RECOMMENDATIONS..................................................................................48
Bibliography.............................................................................................................................54

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CHAPTER 1: INTRODUCTION
1.0 Overview
The effective functioning of an organisation is dependent upon the working of the
employees who are employed there. Their level of job performance on the other hand
depends upon their level of motivation (Cloutier et al. 2015). This is significant because if the
employees are properly motivated, there is a considerable chance that they would work
harder and more efficiently in their place of work, thereby directly affecting their level of job
performance. The research study under investigation is focused towards understanding the
performance of the hospitality industry in Cyprus.
The specific focus is towards understanding the role of employee motivation in job
performance in the hospitality sector of the country (Bohlmann, van den Bosch and Zacher
2018). Hospitality industry is one of the most important industries in the world in terms of
growth and development. The study analyses the hospitality industry of Cyprus to understand
how the human resource management framework present across the various hospitality
enterprises of the country manages performance through enhancement of employee
motivation (Malik, Butt and Choi 2015).
The country of Cyprus is located in the European continent, just south of the country
of Greece. Due to its beautiful location just bordering the Mediterranean Sea, the country of
Cyprus has always attracted many tourists. People, from all over the country, flock in this
region in search of climatic relief and a change in the scenic beauty. Due to its strategic
location in the globe, the hospitality industry of this region has bloomed over the subsequent
decades (Al-Madiet al. 2017).

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This has attracted the tourist to a significant level. The increase in the number of
tourist and the subsequent increase in the hospitality industry have made it necessary to
ensure that the different hotels are working in an effective manner so as to cater to the
satisfaction of the travellers. In this regard, the understanding and the deep examination of the
importance of the hospitality industry of Cyprus is considered significant. This in turn,
depends upon the job performance of the concerned employees who are engaged in the
working of such hospitality industry in Cyprus.
1.1 Background of the Study
Cyprus is a country that has some of the most important tourist destinations in the
world. It is a Mediterranean island with close proximity with Greece and is home to many
important scenic locations in the region. Naturally, this has led to the growth of a strong
hospitality industry in the country to serve the many international tourists who come from
various countries across the world (Mone and London 2018). The tourism industry has
contributed the most towards the growth of the economy of Cyprus in the recent years. The
most important factor contributing towards this is the year round influx of tourists in the
country that has been witnessed in the recent years.
Recently, the country has a growth rate of 4%. In 2018, the tourist arrivals in Cyprus
increased by 14.5% form the figures in 2017. As a result of the same the job prospects in the
hotel industry are increasing. This means that the industry now employs more people than it
has done ever in the past. This is a great opportunity and at the same time is a significant
challenge for the hospitality industry for the country (Martin, McNally and Taggar 2016).
Some of the motivational challenges that have been identified in the human resource
functions of the hospitality industry of the country are low accomplishments, high stress due