Significance of Recruitment and Selection in Improving Business Performance

This research report analyzes the importance of recruitment and selection in improving business performance, with a case study on DoubleTree Hilton Hotel Tower Hill. It examines the effectiveness of the recruitment and selection process and explores the challenges associated with selecting talented employees. The report also provides recommendations and conclusions based on the findings.

Title: “An investigation into the significance of
recruitment and selection in the improvement
of business performance. A case study on
DoubleTree Hilton Hotel Tower Hill."
1

Table of Contents
Chapter 1: Introduction....................................................................................................................3
Chapter 2..........................................................................................................................................6
LITERATURE REVIEW................................................................................................................6
Chapter 3..........................................................................................................................................9
Research methodology.....................................................................................................................9
Chapter 4........................................................................................................................................12
Analysis and findings.....................................................................................................................12
Chapter 5........................................................................................................................................23
Critical appraisal, Recommendations and suggestion for further research....................................23
Chapter 6........................................................................................................................................25
Conclusion.....................................................................................................................................25
REFERENCES..............................................................................................................................26
 Appendix:.............................................................................................................................27
....................................................................................................................................................29
2

Chapter 1: Introduction
The aim of this research report is to analyse the importance of the recruitment and
selection process in organisations' is a very important aspect as it is a concern with the overall
business performance of an organisation. The present research report is based on making a
detailed evaluation of the recruitment & selection process in relation to the DoubleTree Hilton
hotel. It is part of the hospitality industry and will assist in the process of evaluating recruitment
and selection in the improvement of business performance. There is the determination of the
effectiveness of the recruitment and selection process for the purpose of improving business
performance. There is also an examination of different challenges that are associated with the
process of recruitment and selection while selecting talented employees (Chavan, 2018). The
first chapter will deal with the introduction of research. The second chapter is related to the
literature review. The third chapter is based on the application of research methodology. The
fourth chapter is based on analysis and findings. Based on all this in the sixth chapter, there will
be a recommendation, and finally, the last chapter will include conclusions. Presently there is
the use of both secondary and primary sources of methods for the purpose of collecting the
information of research. In the case of primary method, there is the use of interview for the
purpose of analysing the viewpoints of various respondents, and in the case of the secondary
methods, the literature review is used that is available information in the form of newspapers,
articles, journals books that are collected to analyse it further and reach to relevant conclusion
and recommendation.
Research aim: To identify the importance of recruitment and selection for improving the
business performance of the company. A case study on DoubleTree DoubleTree Hilton Hotel,
Tower Hill
Research objectives:
 Identify the recruitment and selection process of DoubleTree Hilton hotel Hotel.
 To determine the effectiveness of recruitment and training in improving the business
performance of the company.
3

 To examine the challenges faced by the hotel while recruiting and selecting talented
employees.
Question of the research
 What is the basic process of recruitment and selection in the DoubleTree Hilton hotel
Hotel?
 What are those factors which obtain a direct impact on the effectiveness of the
recruitment and selection process?
 What are the challenges which may be faced by the hotel while recruiting and selecting
talented employees?
4

The Rationale of the research
In every organisation for its effective and proper function, it is a very crucial requirement
to possess a talented & qualified workforce. The main reason for selecting this research topic is
to develop an effective recruitment and selection process that can assist in the way overall
functioning is taking place according to the laid mission and vision of the organisation. Each
candidate has to go through a systematic process of recruitment and selection that leads to the
availability of required skills and talent in the organisation (Meyer‐Sahling, Mikkelsen and
Schuster, 2020).
The personal benefit is associated with analysing the challenges that are associated with
different hiring and recruitment strategies in the context of hospitality brands. The professional
advantage for the organisation is associated as it will assist the concerned management in
understanding the issues associated with their present challenges so that further solutions can be
developed to deal with such issues in a strategic manner.
The gap identified in literature review may be because of unavailability of sufficient
information for the purpose of reaching to relevant conclusions. The information available on
various online sources may be limited and not easily accessible because of some privacy issues
that might affect the process of data collection in present research report.
Practical benefits of the study: this study will have many benefits for people especially
for the hospitality industry it is going to help in analysing the challenges that are associated with
recruitment and selection strategies of organisations. It is also going to help in formation of
suitable strategies that is going to assist in having a competent and qualitative workforce.
Research scope
The scope of present research lies for hospitality organisations to identify the various challenges
associated with the recruitment and selection process across organisations. It is going to assist
the management of hospitality organisations to analyse the process of using recruitment and
selection strategies for the purpose of enhancing employee participation and contribution
towards laid organisational mission and vision. There will also be proper analysis of various
challenges that are related to effective recruitment and selection strategies in such hospitality
organisations.
5

Chapter 2
LITERATURE REVIEW
This section of the research report is based on analysing the already available information
that has to be applied in the course of research work so that there can be further
recommendations that are to be drawn in the context of the report. It is defined as the process in
which there is a collection of a secondary form of information that is collected by identification
of books, articles and sources. The main objective of the literature review is to identify the gaps
and find the relation between the set aims and objectives of the research report.
The present literature review is based on making an evaluation of the way recruitment
and selection approaches pose a direct impact on the overall functioning of business
organisations'. There is the use of existing sources for the purpose of examination of the overall
effectiveness of the recruitment & selection process that is related to enhancing the overall
performance of the selected organisation.
Recruitment and selection process of DoubleTree Hilton hotel Hotel
As per the views of Thomson (2017), there are external recruitment techniques that are
used by organisations for the purpose of recruitment and section in organisations’. It may be
through the online process, personal or telephonic rounds of interview. In relation to the present
selected hospitality brand that is DoubleTree Hilton hotel, there is the presence of a fair
interview process for the candidate. There is a selection of candidate based on their level of
potential and, most important if their qualifications match with the specific job requirements
(Chimezieokwudiri, 2020). There is a starting of the process of recruitment and selection by
placing the job advertisement in various approachable areas. It includes newspapers, magazines
and also there is a focus on the digital media approach by platforms that are used. After the
placing of advertisements, the potential candidates, whose qualifications are matching with the
required candidate’s skills and talent, are invited for an interview, after which, in the case of
technical profile requirements, there is a written selection process where there is an evaluation of
candidates based on present competence.
6

For this, there is a direct examination of candidates based on their level of confidence,
aspirations, viewpoints regarding the future organisation, strengths and weakness. It is assisting
the interviewer in making a choice whether the candidate is appropriate for the present vacant
position or not. If in case, there is lacking confidence or no proper convincing answers, then the
candidate is rejected. On the other hand, if the interviewer finds the candidates suitable, then
there is a selection of the candidate by siding them the job offer letter (Amigos, 2019). After
there has been accepted on the candidate side, then further details regarding the joining date and
other essential information are sent via mail. All this process ends with the organisation getting
the right & suitable candidate according to their specific requirement (Methods of Selection
Techniques in DoubleTree Hilton hotel & TUI, 2017).
This process has to be completed in an effective manner; otherwise, in the case of selection of a
wrong candidate, it may lead to wastage of resources in terms of time, financial resources money
for DoubleTree Hilton hotel. All this leads to an adverse impact on the overall functioning of the
organisation in the long run.
The effectiveness of recruitment and training in improving the business performance of the
company
As per the view pits of Blogger (2018), the recruitment process is very important for an
organisation to assist in the process of hiring a candidate based on merit and relevance of the job.
The effectiveness of the recruitment and selection process is very important to accomplish the
overall organisational objectives with proper efforts and procedures. The overall workforce must
possess the required talent so that the future demands of the organisation can be met (Petzold,
2017). In the case of DoubleTree Hilton hotel, there is the application of external recruitment
sources that includes newspaper advertisements or employee exchanges for the purpose of
recruiting candidates according to their skills and talent level. Management of DoubleTree
Hilton hotel is working towards hiring candidates from various sources that include colleges,
institutions and placement organisations. Recruiting the right individual is very important for
enhancing the success of each individual employee and for the organisation as a whole. It also
leads towards transparency of the procedures related to hiring and selection.
There is timely hiring of individuals according to specific vacancies that are arising in
the organisation (5 REASONS WHY EVERY ORGANISATION NEEDS A RECRUITMENT AND
SELECTION POLICY, 2018). When there is the right individual for the right position, then there
7

is a balance between the skill demand and the skill supply in organisations'. In Double Tree
Hilton hotel, there will be no skill gaps that will be arising in the functioning of the overall
organisation. Effective recruitment selection and recruitment process are beneficial for the
organisation as it leads to better employee engagement and employee turnover. The high amount
of employee turnover in DoubleTree Hilton hotel is one of the many reasons for low
profitability.
Engagement is a process that is related to motivation, enthusiasm and a high level of
commitment on the part of employees that can lead to exhibiting their overall job duties. When
there are effective recruitment and selection procedure in DoubleTree Hilton hotel, then it leads
to a high amount of employee engagement. There is the identification of candidates who poses a
high level of commitment to be predicting their level of commitment for the organisation. There
are in-depth interviews that are conducted to identify enthusiastic candidates. Who can bring the
required level of performance to the organisation (Oram, 2018)?
When there are an effective recruitment and selection process, then there is looking for a high
level of commitment on the part of employees. Employee retention is also very important for
employers to manage the associated hiring and training cost for better business continuity.
Effective recruitment and selection process is very important for the elimination of applicants
according to their own history and the way they pose a desire to contribute towards the effective
functioning of DoubleTree Hilton hotel. High employee turnover is associated with increased
cost in an organisation that posses a direct impact on the overall profitability of the organisation
(Mihalcea, 2017). With effective recruitment and section process, there is a lower cost associated
with the hiring of employees it leads towards better utilisation of available human resources in
the organisation. In relation to DoubleTree Hilton hotel, it will result in retaining the talented
workforce for a longer time period. When there are proper training measures that are offered to
employees that it can lead to the overall development of employees according to the requirement
of organisation there is increasing of effectiveness of employees who have to work according to
specific requirements of the organisation
The challenges faced by the hotel while recruiting and selecting talented employees
As per the viewpoints of (Martic (2018), there are some of the challenges that are associated
with the recruitment and selection of employees. Such as in relation to DoubleTree Hilton hotel,
one of the emerging challenges is related to the finding of the right candidate in Hilton hotel.
8

Another associated challenge is related to attracting suitable candidates who are to be hired
according to vacancies. Many times working in the hospitality industry is associated with lower
entry-level jobs that are presented with very fewer opportunities for career advancement. In some
hotels, culture and restaurant jobs, there is a mindset among the potential candidates that such
jobs are poorly positioned and are associated with servitude. But in the context of DoubleTree
Hilton hotel being part of a well-known hospitality brand, there are the least possibilities of such
mindset as employees working here feel associated with a well-known hospitality brand. Another
major challenge that is sometimes faced by the HR department of the DoubleTree Hilton hotel is
in relation to effective recruitment and selection strategies. That is, the rate of employee turnover
is 2 to 3 times high as compared to other industries. It has been related to the low-level quality of
the overall section process that is affecting the effective recruitment strategies in an organisation
(3 Key Challenges in Hospitality Recruitment, 2018).
Chapter 3
Research methodology
This part of the research report deals with the analysis of various methods that are used by
the researcher in relation to the presently laid down research aims and objectives. It is used as a
significant procedure for the purpose of collecting the information in relation to the selected
research aims and objectives. This research adapts Saunders research onion to develop the
research methodology.
Research philosophy: Research philosophy is categorised into two aspects that are
interpretivism and positivism (Mohajan, 2018). For the present research report, there is a
selection of interpretivism as a research philosophy. It is used for the purpose of saving time and
also facilitates the collection of quantitative data for further use in the report.
Research approach: It is the method that is used in the case of present research work. The
process is adopted for the objective of analysing the data that is based on two aspects which is
quantitative and qualitative information (Devi, 2017). There are also two other forms of research
approaches that include deductive and inductive. The deductive approach is used for making a
detailed analysis of the quantitative form of information. On the other and, the inductive
approach is used to process and analyse the information that is part of qualitative data. In the
9

present research report, there has been consideration of the Inductive approach as a method
(Gear, Eppel and Koziol-Mclain, 2018). It will help in analysing the qualitative data.
Justification: The major reason for using the Inductive approach is to analyse the present non-
numerical form of information that is part of this research report.
Qualitative research: It is a method that is collected based on conversational methods. This
collected information is in non-numerical form. It helps the researcher in understanding the
viewpoints of participants (Bracken and et. al 2019). Different methods of the qualitative method
include focus groped, tax analysis, case study, Interview questions.
Quantitative methods: It is a method that is used for dealing with numbers & measurable forms.
It is a systemic study for investigating the events and data (Bilau, Witt and Lill, 2018). It is used
for justification of the relationship with the selected research aims and objectives based on the
collected information.
Research strategy: It is regarded as the process of data collecting by application of different
research strategies that are based on experimental research, action research, surveys, interviews
and many such related methods (Davidavičienė, 2018). All these are very effective methods that
are part survey strategy used according to the investigator
Justification: the major reason for the use of this survey is a collection of a reliable and valid
form of information. That is with the help of case study analysis, and there will be the use of a
qualitative form of information which is going to assist in reaching relevant conclusions and
recommendations of the laid topic to analyse the recruitment selection strategies in Hilton hotel.
Research choice: it is related to a method that may be a quantitative or qualitative form so that
researcher can be assisted to gather numerical and theoretical information (Esser and
Vliegenthart, 2017). In the present research report, there is a qualitative form of information that
is used for the purpose of making an evaluation of the selected research topic.
Justification: One of the major reason for using the qualitative form of information is to
facilitate the process of collection of reliable information based on which further there will be an
analysis of the set aims and objectives of the research.
10

The quantitative research method may not be feasible in the case of present research work as
there has been not much reliable numerical data and information available. The second research
topic is related to recruitment and hiring strategies that include confidential information on the
part of the organisation. There is the use of interview questions for the purpose of evaluating the
qualitative viewpoints of various respondents in the context of the given research topic.
Data collection: It includes two major methods of collecting data includes primary & secondary
data (Atmowardoyo, 2018). There are various methods that include a primary research scenario
that includes a questionnaire, focus groups and interview.
Justification: There are two methods that can be selected that include a primary and secondary
method of collecting data. This method is used for the purpose of applying in the case of the
present research report. Primary research is very helpful in analysing the exact viewpoints of the
respective target segment of respondents with the help of using some specific set of questions
that are part of the interview as a method. The secondary form is used by means of analysing the
already existing information that provides details regarding the prevailing situation of internal
hiring and recruitment strategies in Hilton hotel.
Sampling: It is the procedure based on a selected sample from the whole population that is used
for the purpose of conducting the present study (Cohen, Manion and Morrison, 2017). There are
two methods of sampling that is a non-probabilistic method and the probabilistic method. In the
case of the present research work, there is a focus on the use of the non-probabilistic sampling
method is used by the researcher. There is a selection of 5 respondents who are middle-level
employees working in various functional departments of DoubleTree Hilton hotel.
Research instruments: there are different types of research instruments that include
questionnaire, interviews and other methods. These have to be analysed according to the
requirement of the set topics (Faulkner and Faulkner, 2018). In a present research report, the
interview is selected as an instrument to provide reliable information as there will be a set of
questions prepared to be directly asked the 5 respondents. The interview in the present research
study is mentioned below:
Ethical consideration: in every research work, it is very necessary to focus on overall ethical
principles so that overall investigation is conducted in a systematic and ethical manner. So that
there is dealing of all the risk that is associated with losing any type of confidential information
11

related to the target respondents or the selected organisation. These ethical principles are related
to anonymity, informed consent. Such as in the present research work, the researcher worked on
informing the entire respondent about the purpose for which collected information will be used.
There is no use of information for any other purpose apart from using it to reach relevant
conclusions and further moving towards suitable recommendations.
Chapter 4
Analysis and findings
Theme 1: The concept of recruitment and selection procedures
Q1.) Are you aware of the recruitment and selection procedures that are
used by the human resource department in DoubleTree Hilton hotel?
Frequency
Responses Frequency of Responses Per centages of Responses
Yes 4 90%
No 1 10%
Total 5 100%
12

Analysis: It can be interpreted that out 5 respondent Four had a response were they said that they
are having an awareness of recruitment procedures in DoubleTree Hilton hotel. 1 respondent
denied it as he had no idea of the recruitment and selection procedures in Doubletree Hilton
hotel.
Theme 2: Major strategies that are part of the recruitment of employees in DoubleTree
Hilton hotel
Q2.) What are the major strategies that are part of the recruitment of
employees in the DoubleTree Hilton hotel?
Frequency
a) social media applications 1 10%
b) employee referral programs 1 10%
c) creation of compelling job descriptions 1 10%
d) Considering data of past candidates 4 40%
e) Any other such measures 3 30%
13

Analysis: Frome above graph when it was questioned to respondents about major strategies part
of recruitment program. 1 out of 10 said social media applications. 1 felt employee referral
programs, other 1 said that there is creation of job descriptions, 6 put of 10 believed that there is
parts data that is considered by HR department and 3 felt that there any other measures apart
from above mentioned.
Q3.) According to you, what is the aim of the human resource department
while planning their recruitment and selection strategies?
Responses Frequency of Responses Percentages of Responses
a) Enhancing
organsuiation
performance
1 10%
b) Achievement of
higher productivity
on part of whole
organisation
1 10%
c) filling of the
vacancy
1 10%
d) Enhancing a sense 4 40%
14

of competiveness
among existing
workforce
e) Other 3 100%
Analysis: It can be interpreted from the graph that while it was asked to 10 respondents about
aim of HR department of Double Tree Hilton hotel while planning recruitment and selection
strategies. Majority that is 1 out of 10 had a view that it is to enhance performance of
organsuiation. 1 felt that there is achievement of high productivity. 1 to fill the vacancy and
remaining 4 to achieve sense of competiveness among the workforce. Remaining 5 had other as
answer.
Theme 4: the concept of Human resource management
Q4.) Do you agree with the point that new external recruitment methods
can lead to the low satisfaction level of existing employees and can affect
their performance level in DoubleTree Hilton hotel?
Responses Frequency of Responses Percentages of Responses
a) Agree 5 50%
b) Disagree 1 10%
c) No not always 4 40%
Total 10 100
15

Analysis: It can be interpreted that while it was questioned to respondents about that if new
recruitment can lead to low satisfaction among existing employees. Then majority that is 5 out of
10 responded in a positive manner. 1 out of 10 disagreed and remaining 4 out of 10 said this
situation is not always true.
Theme 5: The proper recruitment and selection practises
Q5.) Do you believe that proper recruitment and selection practises are
adopted by the human resource management of DoubleTree Hilton hotel?
Frequency
Responses Frequency of Responses Percentages of Responses
a) Yes 2 20%
b) No 1 10%
c) In some
instances only
7 70%
Total 10 100
16

Analysis: From above graph while it was asked to 10 respondents of HR department of Double
Tree Hilton hotel are having proper recruitment and selection practises. 2 out of 10 had a positive
response. 1 felt that this scenario is in some instances and remaining 7 out of 10 had a negative
response
Theme 6: Effective implementation of effective recruitment and selection practises
Q6.) Does effective implementation of effective recruitment and selection
practise can lead to DoubleTree Hilton hotel getting a competitive
advantage?
Frequency
Responses Frequency of Responses Percentages of Responses
Yes 9 90%
No 1 10%
Total 10 100%
17

Analysis From above mentioned graph when it was questioned to 10 respondents about effective
recruitment strategies can lead to Double Tree Hilton hotel getting a competitive advantage.
Then 9 out of 10 respondents had a positive response, 1 out of 10 disagreed to it and remaining 5
out of 10 said that it can be but in some situations.
Q7) What are some of the factors that have a direct impact on the
increasing effectiveness of the recruitment and selection process?
Responses Frequency of Responses Percentages of Responses
Availability of
competent
workforce
1 10%
large number of
competent
applicants
4 40%
Balance between
supply and
demand of
employees
1 10%
Stability in 4 40%
18

overall
functioning of
organisation
10 100%
Analysis:
From above graph when it was asked to 10 employees working in Double Tree Hilton hotel
about the factors affecting the overall recruitment procedure. 1 out of 10 had an answer that
balance between supply & demand of employees. 4 felt that availability of competent applicants,
4 believed that the stability in organisation is also a factor affecting recruitment and section
strategies.
Q8) What are those factors which obtain a direct impact on the
effectiveness of the recruitment and selection process?
Responses Frequency of Responses Percentages of Responses
a) Use of internal
or external
recruitment
methods
1 10%
19

b) Availability of
resources
4 40%
c) Presence of
vacancies
3 30%
d) None of the
above
mentioned
options
2 20
Total 10 100%
Analysis: It can be said that while it was questioned about factors having impact on recruitment
and selection procedures. 1 out of 10 had a view that there can be use of internal or external
methods. 3 out of 10 felt that availability of vacancies is also a factor. 4 had a view that
availability of internal resources with organisation. Remaining 2 out of 10 had a view none of the
provided options are affecting the selection procedure in Double Tree Hilton hotel.
Q 9) what can be some of the challenges that are affecting the present
recruitment and selection strategies of DoubleTree Hilton hotel?
Responses Frequency of Responses Percentages of Responses
20

a) Dissatisfaction
amongst the
existing
workforce
1 10%
b) Limitation of
applications from
potential
candidates
2 20%
c) High associated
cost
3 30%
d) No use of proper
recruitment or
selection
techniques
4 40%
Total 10 100%
Analysis: it can be said that when it was asked the employees of Double Tree Hilton hotel about
the major challenges faced in the recruitment and selection strategies. 1 had a view that it is
because of high amount of dissatisfaction among the workforce. 2 felt that there is limitation of
applicants from potential candidates. 3 out of 10 believed that there is high cost and remaining 4
21

out of 10 had a view that there is no proper use of recruitment and selection strategies are also a
big challenge.
Q10) Do you believe that effective recruitment and selection process is
necessary for the purpose of managing the functioning of the hospitality
industry and in the context of DoubleTree Hilton hotel?
Responses Frequency of Responses Percentages of Responses
a) Yes 1 10%
b) No 4 40%
c) In
some
instanc
es only
5 50%
Total 10 100
Analysis: From above graph it can be interpreted that while it was questioned to 10 respondents
about the way effective recruitment and selection process is necessary for managing functioning
of Double Tree Hilton hotel 1 put of 10 had a positives response. 4 had a negative reply and
other remaining 5 felt that it can be in some instances only.
22

The present chapter deals with the overall response as being provided by various respondents
supporting the interview questions that were formed. This section is one of the most important
parts of the report that is related to the way the analysis that can be further used to reach relevant
conclusion and drawing of adequate recommendations.
Chapter 5
Critical appraisal, Recommendations and suggestion for further research
This section of the research report deals with developing some of the recommendations based on
analysis of the collected primary and secondary firm of information so that further relevant
recommendations can be drawn to be adopted by the human resource department of Hilton hotel.
It can be recommended from the above-mentioned aspects for the Human resource department of
DoubleTree Hilton hotel:
 There is a need to deal with the high employee turnover as it is one of the reasons for
hiring employees within a short duration of time. It affects the stability of functioning in
the DoubleTree Hilton hotel, and here is also an impact on the internal functional
structure. For this, there is a need to retain the present potential candidates; it saves the
orientation and training cost of a new employee. Another strategy to deal with the
challenge of high employee turnover is to provide adequate development opportunities to
the existing workforce to develop employee loyalty.
 It is recommended that the HR department have to focus on dealing with the challenge of
dissatisfaction among the existing workforce by providing them with adequate
opportunity to prove themselves according to organisational requirements before going or
external recruitment options. It is going to have a dual positive impact in terms of higher
satisfaction of employees and saving of associated cost with new hiring.
 One of the alternative systems that can be used by DoubleTree Hilton hotel is related to
focusing on internal recruitment measures instead of having external recruitment in some
of the instances. This measure is going to support enhancing the satisfaction level of
employees. According to the viewpoints of the majority of respondents, there is the
presence of effective recruitment and selection process in DoubleTree Hilton Hotel. But
23

at the same time, there are some associated challenges related to recruitment and
selection strategies that are limitation of applicants from potential candidates and no
proper use of recruitment of selection techniques. In this regard, there is a requirement to
use some of the new digital marketing purposes of locating Areas where suitable and
skilled candidates can be attracted to various vacancies across different functional units.
24

Chapter 6
Conclusion
From the above-mentioned information, it can be summarised that there are many associated
challenges with recruitment and selection procedures in the case of the hospitality industry.
There is a need to focus on the development of measures that include the development of higher
competitiveness amongst the existing workforce that can lead to the achievement of higher
productivity on the part of the whole organisation. It can be concluded that the proper
recruitment and selection strategy is one of the most crucial aspects that is part of every
organisation for the purpose of having a talented workforce. There are different methods that
include external and internal recruitment that is selected according to the requirement of a
particular job role and position. Organisations are working towards hiring new employees at the
same time they are working towards retaining their talented and potential employees.
25

REFERENCES
Books & Journal
Acikgoz, Y., 2019. Employee recruitment and job search: Towards a multi-level
integration. Human resource management review, 29(1), pp.1-13.
Atmowardoyo, H., 2018. Research methods in TEFL studies: Descriptive research, case study,
error analysis, and R & D. Journal of Language Teaching and Research, 9(1), pp.197-204.
Bilau, A.A., Witt, E. and Lill, I., 2018. Research methodology for the development of a
framework for managing post-disaster housing reconstruction. Procedia Engineering, 212,
pp.598-605.
Bracken and et. al 2019. Recruitment strategies in randomised controlled trials of men aged 50
years and older: a systematic review. BMJ Open, 9(4), p.e025580.
Chavan, S., 2018. A study of recruitment and selection process of shreem electric LTD.
Jaysingpur. International Journal of Management, IT and Engineering, 8(7), pp.287-298.
Chimezieokwudiri, D.F., 2020. Recruitment and selection on the performance of the public
sector in Nigeria. International Journal of Advanced Research in Management and Social
Sciences, 9(10), pp.45-69.
Cohen, L., Manion, L. and Morrison, K., 2017. Research methods in education. Routledge.
Davidavičienė, V., 2018. Research Methodology: An Introduction. In Modernising the Academic
Teaching and Research Environment (pp. 1-23). Springer, Cham.
Devi, P.S., 2017. Research methodology: A handbook for beginners. Notion Press.
Esser, F. and Vliegenthart, R., 2017. Comparative research methods. The international
encyclopedia of communication research methods, pp.1-22.
Faulkner, S.S. and Faulkner, C.A., 2018. Research methods for social workers: A practice-based
approach. Oxford University Press.
Gear, C., Eppel, E. and Koziol-Mclain, J., 2018. We are advancing complexity theory as a
qualitative research methodology—International Journal of Qualitative Methods, 17(1),
p.1609406918782557.
Meyer‐Sahling, J., Mikkelsen, K.S. and Schuster, C., 2020. Merit recruitment, tenure protections
and public service motivation: Evidence from a conjoint experiment with 7,300 public
servants in Latin America, Africa and Eastern Europe. Public Administration.
Mihalcea, A., 2017. Employer branding and talent management in the digital age. Management
Dynamics in the Knowledge Economy, 5(2), pp.289-306.
Mahajan, H.K., 2018. Qualitative research methodology in social sciences and related subjects.
Journal of Economic Development, Environment and People, 7(1), pp.23-48.
Oram, R., 2018. Planning ahead for recruitment. Second, 2018(7), pp.11-11.
Papachristos, G., 2018. A mechanism-based transition research methodology: Bridging
analytical approaches. Futures, 98, pp.57-71.
Petzold, K., 2017. Studying abroad as a sorting criterion in the recruitment process: a field
experiment among German employers. Journal of Studies in International
Education, 21(5), pp.412-430.
Shower, MK, 2018. Decolonising research in a Sub-Saharan African context: Exploring Ubuntu
as a foundation for research methodology, ethics and agenda. International Journal of
Social Research Methodology, 21(4), pp.453-466.
26

Zawacki-Richter, O., Kerres, M., Bedenlier, S., Bond, M. and Buntins, K., 2020. Systematic
reviews in educational research: Methodology, perspectives and application (p. 161).
Springer Nature.
Online
Methods of Selection Techniques in DoubleTree Hilton hotel & TUI, 2017[online], Available
through< https://medium.com/@aanathomas/methods-of-selection-techniques-in-Double Tree
Hilton hotel-tui-a4a1a88de17d >
5 REASONS WHY EVERY ORGANISATION NEEDS A RECRUITMENT AND
SELECTION POLICY, 2018[online], Available through<https://www.yoh.com/blog/5-reasons-
every-organization-needs-a-recruitment-and-selection-policy>
3 Key Challenges in Hospitality Recruitment (and How to Tackle Them) 2018[online], Available
through<\https://medium.com/hr-blog-resources/3-key-challenges-in-hospitality-recruitment-
and-how-to-tackle-them-e8fcf5e9>
 Appendix:
 Interview Questions
Interview Questions
Q1.) Are you aware of the recruitment and selection procedures that are used
by the human resource department in DoubleTree Hilton hotel?
Q2.) What are the major strategies that are part of the recruitment of
employees in the DoubleTree Hilton hotel?
Q3.) According to you, what is the aim of the human resource department
while planning their recruitment and selection strategies?
Q4.) Do you agree with the point that new external recruitment methods can
lead to the low satisfaction level of existing employees and can affect their
performance level in DoubleTree Hilton hotel?
Q5.) Do you believe that proper recruitment and selection practises are
adopted by the human resource management of DoubleTree Hilton hotel?
Q6.) Does effective implementation of effective recruitment and selection
practise can lead to DoubleTree Hilton hotel getting a competitive
27

advantage?
Q7) What are some of the factors that have a direct impact on the increasing
effectiveness of the recruitment and selection process?
Q8) What are those factors which obtain a direct impact on the effectiveness
of the recruitment and selection process?
Q 9) what can be some of the challenges that are affecting the present
recruitment and selection strategies of DoubleTree Hilton hotel?
Q10) Do you believe that effective recruitment and selection process is
necessary for the purpose of managing the functioning of the hospitality
industry and in the context of DoubleTree Hilton hotel?

28


29