Role of HR Management in Enhancing Productivity and Performance

Research Project 23
(To identify the role of human resource management in enhancing productivity and
performance of an organization”. A case study on Hilton London Metropole)

ABSTRACT
The main purpose of present research is to conduct investigation regarding the role of HR
department in order to enhance the productivity and performance of company. In this context,
there are various activities which are useful for completing present project within the systematic
manner. For this, the suitable objective and aim tends to be developed in regard of completing
the research in an appropriate way. Along with this, the Literature review has been done by
undertaking secondary sources of information regarding the topic and the research methodology
is being completed through questionnaire. Data analysis also been done with the help of
frequency distribution analysis. Conclusion and recommendations are also completed through
giving properly explaining the details regarding the overall activities in clear and transparent
way. In the section of recommendations, useful suggestions are being provided to enhance the
title of research. Hence, all the activities are being done in an appropriate way regarding the
achievement of every objective in an effective way.

Table of Contents
ABSTRACT.....................................................................................................................................2
CHAPTER 1: INTRODUCTION....................................................................................................4
Overview of the topic.............................................................................................................4
Background of the company...................................................................................................4
Research aim..........................................................................................................................5
Research objectives................................................................................................................5
Research questions.................................................................................................................5
Rationale of the study.............................................................................................................5
Approach and Methodology...................................................................................................5
Chapter preview......................................................................................................................6
TIME FRAME.................................................................................................................................6
CHAPTER 2: LITERATURE REVIEW.........................................................................................8
Concept of human resource management in an organisation.................................................8
Various ways by which human resource managers enhance the performance and efficiency
level of employees..................................................................................................................8
Challenges faced by human resource manager while implementing strategies for improving
organisational performance....................................................................................................9
CHAPTER 3: RESEARCH METHODOLOGY.............................................................................9
CHAPTER 4: DATA ANALYSIS................................................................................................11
Data Collection.....................................................................................................................11
Data analysis.........................................................................................................................12
CHAPTER 5: CONCLUSION & RECOMMENDATIONS.........................................................23
Recommendations................................................................................................................23
Conclusion............................................................................................................................24
REFERENCES..............................................................................................................................25
APPENDIX....................................................................................................................................26

CHAPTER 1: INTRODUCTION
Overview of the topic
Human resource management depict the overall process which is helpful for company in
regarding of recruiting talented and skilled candidates within an organisation with the help of
selection and recruitment. In this context, human represent the skilled and talented manpower in
company, resources represent the availability of products and resources and management depict
how effectively the suitable products can be used within an organisation to fulfil their objectives
(Macke and Genari, 2019). Hence, the HRM depict the accurate application of the skilled
manpower and proper use of human resources within the company.
For this, there are various roles which are being played by the human resources of an
organisation undertaking the employee relations, managing rewards, recruitment and selection,
employment laws, health and safety, staff training and development and so on. Hence, all the
major roles of human resources are useful for an organisation in order to enhance their overall
growth and success at the national and global level (Singh and Kassar, 2019). In this, context, the
HR management tends to undertake various functions like planning, directing, controlling and
organising as it is useful to achieve organisational, individual and social objectives. Furthermore,
the HR department is important in regard of having suitable production of services and also tends
to put prominent efforts regarding the suitable production. For this, every company has desire to
have skilled and talented workforce in order to make their organisation more competent and best.
Background of the company
The present report is based on Hilton London Metropole which is a well reputed hotel in
UK as this hotel has luxurious facilities including various amenities such as, dining area,
bedrooms, fitness centre, Wi-Fi and so on. In this, all the are neat and clean with proper hygiene
and luxury bathrooms with well managed toiletries and fluffy bathrobes. Human resources of
Hilton London Metropole tends to play various roles with the suitable objective of enhancing the
overall growth of business. In regard of this, the roles are being acquired by the workforce in
order to enhance employee efficiency, development of individuals, enhance employee
satisfaction, analyse employee turnover, long term growth and sustainability and identify future
needs of manpower. Hence, the human resource management in the company is useful in order
to enhance the growth and success of company.

Research aim
“To identify the role of human resource management in enhancing productivity and
performance of an organization”. A case study on Hilton London Metropole.
Research objectives
 To gain knowledge about human resource management in an organisation.
 To identify the various ways by which human resource managers enhance the
performance and efficiency level of employees.
 To analyse the challenges faced by human resource manager while implementing
strategies for improving organisational performance.
Research questions
 What is the concept of human resource management in an organisation?
 What are the various ways by which human resource managers enhance the performance
and efficiency level of employees?
 What are the challenges faced by human resource manager while implementing strategies
for improving organisational performance?
Rationale of the study
The main reason to select suitable topic is to identify the impact of human resources
management over growth and success of hotel. For this, the present research is essential at the
both personal and professional level as by considering the personal level, this research is useful
by the researcher to improve the suitable skills of research like communication, time
management, collection of data and many more. In regard of this, it is also helpful for the
researcher as it can easily undertake current research in an effective and systematic manner.
Moreover, at the professional level, this investigation is useful in order to search for the best job
at the human resources within the hospitality sector. Hence, the present research is useful at both
the personal and professional level.
Approach and Methodology
To carry out the present research, quantitative research, deductive approach, questionnaire
etc. approaches and methodologies are considered that will be helpful in order to collect suitable
information regarding the topic. For this, deductive and quantitative approach is helpful to
analyse and collect details in numeric way.

Chapter preview
There are various chapter that will be important regarding the completion of present topic in
an effective manner. Hence, these chapters are being discussed as underneath:
 Literature review: The current chapter is based on the secondary data as in this data is
been collected from the articles, journals, books and other ways of secondary method
considering the suitable title.
 Research methodology: It include various types of methodologies which is useful by the
researcher in their achievement of research objectives and aims in an effective manner.
 Analysis and findings: It is useful by the researcher regarding the proper evaluation of
collected data and information through suitable research techniques. As per the present
topic, quantitative data is being collected from the questionnaire and also for evaluating
suitable kind of information, frequency distribution analysis is also being applied by
investigator.
 Recommendations and suggestions: It undertake prominent suggestion regarding the
enhancement of topic.
 Conclusion: In this, the chapter undertake the information about the whole chapter in
clear way.
TIME FRAME
It is one of the most important factor to complete the project as Gantt chart depict the
graphical method of time management which is being opted in current investigation. For this,
several activities are useful regarding the completion of research in given period of time. It is
also useful to the researcher in order to identify the starting and completion of research in
stipulated period of time. The chart of research along with its activities is mentioned as: