Importance of Technological Development in Reducing Employee Turnover

Research project 2

Table of Contents
Title: An analysis of the importance of technological development in reducing employee
turnover............................................................................................................................................3
CHAPTER 1: INTRODUCTION....................................................................................................4
CHAPTER 2: LITERATURE REVIEW.........................................................................................6
CHAPTER 3: RESEARCH METHODOLOGY...........................................................................10
CHAPTER 4: ANALYSIS AND FINDING.................................................................................14
CHAPTER 5: DISCUSSION(CRITICAL APPRAISAL) , RECOMMENDATIONS AND
SUGGESTION..............................................................................................................................25
FOR FURTHER STUDY..............................................................................................................25
CHAPTER 6: CONCLUSION......................................................................................................26
REFERENCES..............................................................................................................................27
APPENDIX....................................................................................................................................29

Title: An analysis of the importance of technological
development in reducing employee turnover.

CHAPTER 1: INTRODUCTION
Background
This is the era of modern and advanced technology, the technology is changing every
day, walking with the market trend companies have to adopt new technologies. This will help the
company to reduce employee turnover as well (Khanna and et.al, 2020). Technology makes the
work of employees easier and also it saves the valuable time of employees. Technology will
provide flexibility in working, and also it will generate better staff retention. To adopt advance
and modern technology, companies have to make relevant changes in their strategies so that the
business my accomplish the heights of profit. But to use this modern technology, the company
has to provide proper training and education to employees so that they may perform well. This
report is focusing on Hilton Hyde Park, London. Hilton hotel is a global brand that is known to
provide the best services. This hotel is a flagship brand of American multinational hotel. But the
company was founded by Conrad Hilton, and currently, this hotel is operating in 94 countries. In
the UK, this company is located in W2 London. Hilton hotel is using suitable and modern
technology so that they can improve their business operations and also helps the company to
reduces employee turnover. The main objective of this research is to minimise staff turnover
(Yang and et.al, 2020). Apart from this, Hilton hotel has to train its employees so that they can
provide optimum services to the customers with the help of advanced technology. Technology
will not just help the company, but also it will be beneficial for the customers like by just visiting
the website of the company they may get all the relevant details which help them to make the
decision whether they want to stay in this hotel or not.
Research Aim
The major aim of this project is "To identify the importance of technological
development in reducing the issue of employee turnover within Hilton Hyde Park
(London)".This will provide the spur for the company in implementing the effective tools and
technologies for the business to reduce the turnover.
Research objectives:
The key objectives of the project that are significant for this analysis are associated as under:

 To determine the impact of high employee turnover on employee's satisfaction within Hilton
Hyde Park.
 To critically evaluate the relationship between technological development and high
employee turnover.
Research Questions:
The questions of this investigation that are significantly connected with the aim and objectives of
the research are determined as below:
 What are the technologies and technological developments that are having an impact on the
activities of Hilton Hyde park?
 What is the impact of high employee turnover on employee's satisfaction within Hilton Hyde
Park (London)?
 How technological development helps Hilton Hyde Park (London) in reducing high
employee turnover?

CHAPTER 2: LITERATURE REVIEW
Technology development in the hospitality industry
As per the views of (Ciftci and et.al, 2021), technology is the need of this era; without
using advanced and modern technology, no one company may survive for long in the market.
Hence, the hospitality industry is fully based on providing appropriate services to their customers
and visitors, but even though they have to implement the latest technology so that it will save the
extra. With the development of advance technology, the trend of hotels has also been changed,
now then hotels are doing all their marketing and promotional activities with the help of
technology, and thus the hotels are generating revenues and profit.
According to (Maheshwari, 2020) technology used by the hotel leaves a great impact on
the customer, the first experience of a customer is when they visit the website of a particular
industry, so it is in the hands of the hotel how they manage their website it includes – pictures of
the hotel and reviews posted by the past visitors apart from this, then the website must remain
updated, and it must show that how many rooms are occupied and how many are empty so that it
will be beneficial for the employees so the knowledge of technology and how to use such
technology in the proper manner will boost the reputation and goodwill of the hotel in result the
profit of the hotel will get increased.
Impact of technology on the revenue of the hospitality industry
As per (Rasoolimanesh and et.al, 2019), Basic knowledge of technology in the hospitality
industry will not only help the employees, but it is beneficial for the visitors and guests. With
the help of technology, hotels can provide advanced security to their guests; apart from this, they
can safeguard the necessary information and data of the visitors such as their identification
proofs, their personal information, address, mobile number etc. apart from this, for identification
hotels can use biometric authentication which is known to be the most secure method to know
the identity of the customer which is currently available if the hotels are well versed with the
knowledge of technology, so they know the value of safety and protection of their customers and
visitors.