Importance of Technological Development in Reducing Employee Turnover

Research project 2

Table of Contents
Title An analysis of the importance of technological development in reducing employee
turnover............................................................................................................................................3
CHAPTER 1: INTRODUCTION ...................................................................................................3
CHAPTER 2: LITERATURE REVIEW.........................................................................................4
CHAPTER 3: RESEARCH METHODOLOGY.............................................................................8
CHAPTER 4: ANALYSIS AND FINDING ................................................................................11
CHAPTER 5: DISCUSSION(CRITICAL APPRAISAL) , RECOMMENDATIONS AND
SUGGESTION .............................................................................................................................21
FOR FURTHER STUDY .............................................................................................................21
CHAPTER 5: CONCLUSION .....................................................................................................21
REFERENCES..............................................................................................................................23
APPENDIX ...................................................................................................................................25

Title An analysis of the importance of technological
development in reducing employee turnover.
CHAPTER 1: INTRODUCTION
Background
This is the era of modern and advanced technology, the technology is changing every
day, walking with the market trend companies have to adopt new technologies. This will help the
company to reduce employee turnover as well (Khanna and et.al, 2020). Technology makes the
work of employees easier and also it saves the valuable time of employees. Technology will
provide flexibility in working, and also it will generate better staff retention. To adopt advance
and modern technology, companies have to make relevant changes in their strategies so that the
business my accomplish the heights of profit. But to use this modern technology, the company
has to provide proper training and education to employees so that they may perform well.
This report is focusing on Hilton Hyde Park, London. Hilton hotel is a global brand that is
known to provide the best services. This hotel is a flagship brand of American multinational
hotel. But the company was founded by Conrad Hilton, and currently, this hotel is operating in
94 countries. In the UK, this company is located in W2 London. Hilton hotel is using suitable
and modern technology so that they can improve their business operations and also helps the
company to reduces employee turnover. The main objective of this research is to minimise staff
turnover (Yang and et.al, 2020). Apart from this, Hilton hotel has to train its employees so that
they can provide optimum services to the customers with the help of advanced technology.
Technology will not just help the company, but also it will be beneficial for the customers like by
just visiting the website of the company they may get all the relevant details which help them to
make the decision whether they want to stay in this hotel or not.

Research Aim
The major aim of this project is "To identify the importance of technological
development in reducing the issue of employee turnover within Hilton Hyde Park
(London)".This will provide the spur for the company in implementing the effective tools and
technologies for the business to reduce the turnover.
Research objectives:
The key objectives of the project that are significant for this analysis are associated as under:
 To identify the technologies and technological developments that are having an impact on
the activities of Hilton Hyde park.
 To determine the impact of high employee turnover on employee's satisfaction within Hilton
Hyde Park.
 To critically evaluate the relationship between technological development and high
employee turnover.
Research Questions:
The questions of this investigation that are significantly connected with the aim and objectives of
the research are determined as below:
 What are the technologies and technological developments that are having an impact on the
activities of Hilton Hyde park?
 What is the impact of high employee turnover on employee's satisfaction within Hilton Hyde
Park (London)?
 How technological development helps Hilton Hyde Park (London) in reducing high
employee turnover?
CHAPTER 2: LITERATURE REVIEW
Technology development in the hospitality industry
As per the views of (Ciftci and et.al, 2021), technology is the need of this era; without
using advanced and modern technology, no one company may survive for long in the market.

Hence, the hospitality industry is fully based on providing appropriate services to their customers
and visitors, but even though they have to implement the latest technology so that it will save the
extra. With the development of advance technology, the trend of hotels has also been changed,
now then hotels are doing all their marketing and promotional activities with the help of
technology, and thus the hotels are generating revenues and profit.
According to (Maheshwari, 2020) technology used by the hotel leaves a great impact on
the customer, the first experience of a customer is when they visit the website of a particular
industry, so it is in the hands of the hotel how they manage their website it includes – pictures of
the hotel and reviews posted by the past visitors apart from this, then the website must remain
updated, and it must show that how many rooms are occupied and how many are empty so that it
will be beneficial for the employees so the knowledge of technology and how to use such
technology in the proper manner will boost the reputation and goodwill of the hotel in result the
profit of the hotel will get increased.
Impact of technology on the revenue of the hospitality industry
As per (Rasoolimanesh and et.al, 2019), Basic knowledge of technology in the hospitality
industry will not only help the employees, but it is beneficial for the visitors and guests. With
the help of technology, hotels can provide advanced security to their guests; apart from this, they
can safeguard the necessary information and data of the visitors such as their identification
proofs, their personal information, address, mobile number etc. apart from this, for identification
hotels can use biometric authentication which is known to be the most secure method to know
the identity of the customer which is currently available if the hotels are well versed with the
knowledge of technology, so they know the value of safety and protection of their customers and
visitors.
To channelise the advanced and modern technology, they provide room entry to the
guest, which is fingerprint activated due to this the cases of theft will get decreased and the
customers will also get the high level of protection. But on the other hand, according to
(Kansakar and et.al, 2019), there are some disadvantages of technology also there; if the
customers don't like the website of the hotel, they may choose another hotel; thus, the hotel may
lose their potential customers. Apart from this, some past visitors or guest my put negative
reviews about the hotel; as a result, the customer may choose another hotel.
Impact of employee turnover in the hospitality industry

As per the views of (Milka and et.al, 2017), the main reason behind increased employee
turnover is that they may not get growth opportunities where they are working apart from this;
another big reason for increased employee turnover is that they may felt that they are getting less
salary as per their work, means they are working more than their salary and wages due to which
they always look for the job change, and they do not put the focus on their current in result it will
increase the employee turnover. High employee turnover shows that the employees are not
satisfied with their work.
As stated by (Dwesini N.F. 2019), It has been found that many employees leave their job
due to the bad behaviour of their senior employees and management. Rudeness at the workplace
is another important reason for employee turnover; if the senior management and reporting
manager behave nicely with the employees and guide them whenever they face any kind of
difficulty, this will decrease the employees turnover, but on the other hand, when the reporting
manager is rude and dominating no one employee wants to work under them, and this will lead
to the boom in the employee turnover.
In agreeing with this, (Rasheed and et.al, 2020) stated that when the employee has to
face a lot of work pressure at the workplace, they may not get satisfaction and always try to get
rid of such jobs so it is must for the company that they provide work-life balance to the
employees and they do not get forced to choose between their life and work. So the major
reason for employee turnover is that the employees are not able to meet their expectations from
the job; thus, they did not get satisfaction.
As per (Holston and et.al, 2018), an organisation must not choose such employees who
are not eligible and qualified for the job because when they do not have any relevant skills to
perform the job one or another day will leave the job; hence the employee turnover will get
increased.
By hiring the wrong employee, neither the employee nor the management will get
satisfaction, and also it will affect the productivity and profitability of the organisation. In
arguing with this (Stamolampros and et.al, 2019) has brought a light on the training and
development of the employees. If the employees are not able to give their best and if they are
facing any kind of issues at the workplace which is related to the work, they must provide
appropriate training so that they not get irritated from work, and they may improve their work