Influence of Social Media Marketing on Morrison's Profitability and Customer Base

This research project aims to analyze the influence of social media marketing practices used by Morrison's in enhancing their profitability and customer base. The objectives include examining the meaning and impact of social media marketing, identifying challenges faced by Morrison's, and recommending strategies to enhance efficacy in using social media marketing. The project concludes that digitalization plays a vital role in the development and growth of companies, with a great impact on the functions and operations of Morrison's.

RESEARCH PROJECT
TASK 4

INTRODUCTION
 In the era of globalisation and modernisation, digital technology
plays an efficient role in the life of human as well as for success of
businesses. It is considered as an innovative feature that assist in
speeding up the operation and procedure to enhance the
productivity rate of the company.
 Only because of digitalization and information technology
competition among companies is increasing day by day.

Aim
 The aim of research is “To analyse the influence social media
marketing practices used by Morrison's in enhancing their
profitability and customer base.”

Objectives
• To ascertain the meaning of social media marketing and its applications.
• To examine the impact of social media marketing done by Morrison's.
• To identify the challenges and limitations faced by Morrison's by using
social media marketing.
• To recommend Morrison's to enhance the efficacy in using social media
marketing

Theme 1: Knows the importance of digital technology.
Yes No Not Sure
0
1
2
3
4
5
6
7
8
8
4
1
Respondents
Yes No Not Sure
0
1
2
3
4
5
6
7
8
8
4
1
Respondents

Theme 2: Organisation use digital
technology within organisation.
7
5
3
Yes
No
Not Sure
7
5
3
Yes
No
Not Sure

Theme 3: Digital technology will help managers to think
and learn deeply.
11
4
Yes
No
Not Sure
11
4
Yes
No
Not Sure

Theme 4: Positive Impact of digital technology on
company's function and operations of Morrison.
9
4
2
Positive
Negative
Neutral
9
4
2
Positive
Negative
Neutral

Theme 5: Customers are satisfied with the use of digital
technology within its functions and operations.
Yes No Not Sure
0
1
2
3
4
5
6
7
8
8
3 3 Respondents
Yes No Not Sure
0
1
2
3
4
5
6
7
8
8
3 3 Respondents

Theme 6: The benefits of implementing digital technology
within organisations.
8
2
2
3
Profit will increase
It minimizes the cost
Performance become effective
All the above
8
2
2
3
Profit will increase
It minimizes the cost
Performance become effective
All the above

Theme 7: Functions which among these your company is
benefiting large.
Attendance Process
Manual process
Transaction process
All the above
0 1 2 3 4 5 6 7
6
4
2
3
Respondents
Attendance Process
Manual process
Transaction process
All the above
0 1 2 3 4 5 6 7
6
4
2
3
Respondents

Theme 8: Profit and sales increases with the use of digital technology.
Yes
No
Not Sure
0 1 2 3 4 5 6 7 8 9 10
9
4
2
Respondents
Respondents

Theme 9: Digitalisation is best tool for competing in the market.
11
3
1
Respondents
Yes No Not Sure

Theme 10: Function and operation of organisation which among the digital
technology is used within company.
Email Text Messages Website All the above
0
1
2
3
4
5
6
2
4 4
5
Respondents
Email Text Messages Website All the above
0
1
2
3
4
5
6
2
4 4
5
Respondents

CONCLUSION
 The above research project concluded that digitalisation plays a vital role in
companies development and growth.
 There is a great impact of digital technology on the functions and operations
of company.
 Appropriate evaluation techniques was also summarized in this research study.
 Questionnaires was also prepared and after that data collected was interpreted
in useful manner.

THANK YOU