Impact of COVID-19 on Customer Behavior in Hospitality Industry

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Added on 2022/12/22

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This research investigates the impact of COVID-19 on customer behavior in the hospitality industry, focusing on the challenges faced by Marriott hotel and the effective initiatives taken to improve customer experience. The study utilizes secondary sources for literature review and a questionnaire for primary data collection.

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Impact of COVID-19 on Customer Behavior in Hospitality Industry

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