Talent Management in Hospitality Sector

Research project
Table of Contents

Research topic: Talent management in hospitality sector. A case study on Holiday inn London...1
Chapter 1: Introduction....................................................................................................................1
1.1) Overview of research topic.............................................................................................1
1.2) Aims and objective..........................................................................................................1
1.3) Rational for project.........................................................................................................1
1.4) Research questions..........................................................................................................2
Chapter 2: Literature Review...........................................................................................................2
Chapter 3: Research Methodology...................................................................................................5
Chapter 4: Data analysis and interpretation.....................................................................................9
Chapter 5: Research outcomes, Recommendation and communication........................................17
5.1) Research Outcomes and convincing arguments............................................................17
5.2) Communication with stakeholders................................................................................17
5.3) Recommendations.........................................................................................................18
Chapter 6: Reflection and Conclusion...........................................................................................18
6.1) Reflection on effectiveness of current research method...............................................18
6.2) Reflection on alternative research methodologies........................................................18
6.3) Conclusion.....................................................................................................................19
REFERENCES..............................................................................................................................21

Research topic: Talent management in hospitality sector. A case study on
Holiday inn London
Chapter 1: Introduction
1.1) Overview of research topic
The concept of talent management is becoming vital and crucial for all organisation as it
the best way through which as organisation can enhance its productivity and success level
through focusing more on skills and competencies of its employees (Sanjeev and Birdie, 2019).
Thus, in current scenario talent management is becoming crucial and essential for all
organisation face high level of competition and remain successful through better creativity and
innovation in its functions together with widening the scope and viability of HR. Holiday inn
London is a well known American brand of Hotels that is facing a high level, of competition
from other famous hotels situated at Buckinghamshire, United Kingdom. Thus, the current
research work is conducted on Holiday inn London to study the impact of talent management on
HR role in hospitality sector.
1.2) Aims and objective
The aim of this research is conducted on Holiday inn London is , “To study the impact of
talent management on HR role in hospitality sector”.
Research objectives
The main objectives and purpose associated with current research work are stated as
follows:
 To determine the importance of managing for talent for an organisation.
 To examine the impact of talent management on role of HR in Holiday inn London
(Marinakou and Giousmpasoglou, 2019).
 To identify various strategies that could be use by Holiday inn London for managing
talent.
1.3) Rational for project
The selection of current research topic is rationale as it lead to better understating about
concept of talent management along with its role in HR that provides an effective tool to enhance
1

viability and success level of an organisation. Further, it is also justifiable from personal view
point of researcher as ensures betterment in managerial skills and knowledge of other scholars.
1.4) Research questions
The questions and issues addressed through current research work on Holiday inn London
are as follows:
 What is the importance of managing for talent for an organisation?
 What impact of talent management on role of HR in Holiday inn London?
 What are the various strategies that could be use by Holiday inn London for managing
talent?
Chapter 2: Literature Review
A literature review is a comprehensive summary or description about the research topic on
the basic of review of survey scholarly articles and documents, books and online as well as other
relevant sources about particular research (Bratton and Watson, 2018). This literature review or
analysis is made for meeting the requirement and determining the nature of research as for
conducting the literature review on role of talent management as in Human resource in the
context of Holiday Inn Hotel, London.
a) To determine the importance of managing for talent management as in organization.
According to the Alice Withers, 2014. The talent management is basically scrutinize the best
hires the high potential employees or candidates for their organization or in another words as
superior promote the effective skills employees within their organization. The human resource
department or human resource manager scrutinize and operate the employee’s talent
management activities where they monitored the best employee workforce as analyzation their
valuable performances. With the context of the organization there are sort of main factor of talent
management which entitled for the effective sources are:
 Attract top talent: By providing the attractive platform on which employee per-
forms and contributing their skills and knowledge through accomplish the opportunity as it
helps to scrutinize the high skill workforce (Baharin and Hanafi., 2018).
 Employee motivation: As it helps to brings the employee motivation towards the
action of work as to accomplish factor which enhanced the improvisation morale and encour-
age them for making understand the priorities.
2

 Improvised the employee performances: By assorting of talent management it
helps to enhancing the employee productivity which reflect to suited for their job which can
lead toward the reduce of issues and grievances which allows the positivity in the organiza-
tion.
 Engaged employees: Through Talent management it helps to allows the employee
engaging for the mobility in the premises and also towards for the work or task assigned. By
having the employee engagement activities can generates the employee productivity for orga-
nization objectives accomplish and making to engaged for not get distracted (Reilly, 2018).
b) To examine the talent management on the role of Human resource in Holiday Inn Ho-
tel in London.
According to the Louis Carter, 2018. The Human resource practices in talent management is
to managing the employee workforce productivity in the premises where they enhancing the
opportunity in which they can perform and gain the multiple achievement in terms of the
effective performances and creating the benchmark towards the performance graph. The Human
resource monitored and implement the best outlet activities of talent management which helps to
taking the best employee with the context of high performance productivity. As with the
preference of Holiday Inn Hotel, London the talent management impact are as follows: By creating internal talent pools: As to creating the new aura of program in which orga-
nization seeks for specific credentials of skills with sets of different positions through in-
ternally are preparing the employees by the format of Talent management (Zhang and
Stewart, 2018). Developing the Collaboration by eliminating the errors: As to mapped the performances
and collaborates within the organization through which the performances are monitored
with experiences and effective performances which effectively delivered to the optimum
right person within the right time. Role of Employee engagement: The role of employee engagement is very essential in the
hospitality industry where it operate sand design the schedule by Human resource man-
ager in which it provides the suitable activities that comprises fun at work in which em-
ployee can not be workaholic it has to some free time by consuming the creative work
which helps to monitored the employee contribution and their skills by their manager
3

through which they can promote that particular one for further platforms (Golubovskaya,
Solnet and Robinson, 2019). The Goal alignment strategy: The goal Alignment is a power management tools where
it work when the employee get engaged and feels the presence of ownership in directing
their efforts to accomplish the hospitality aspects or respective hotels objectives and be-
come the most prominent employee by entitled for committing the work completion in
before time duration.
c) To identify the various strategies of talent management of the Holiday Inn, London
perspective.
According to the Karim Ansari, 2017. By understanding of the simple concept of the
talent management about the hospitality industry on which it comprising the identification of the
best talent employees whose having the effective enhancing of skills and knowledge by enables
to promotes them by providing opportunities on which they reflects the benchmark performances
(Bharwani, and Talib, 2017). As with the context of the hospitality industry is Holiday Inn
Hotels, London comprises the impact and making strategies to implement the talent management
in their premises are:
 By understanding of Job Description: The concept and theory of the talent management is to
doing all the contribution and efforts for retaining and attract and more independently by de-
velop the best employee candidates in the market (Othman and Khalil, 2018). Starting from
the understands about the power of influence Job description which defines about the repre-
sent of the company that holds the operative power to organization success which includes the
job information related like job title, job role, work relationship with salary incentives etc.
 Analyzation of the candidate fit through culture: Through interview and other activity to
mapped the candidate for scrutinizing about the job role and entitled offer them as job re-
sponsibility is very important to analyzation the candidate behavior and attitude towards the
favorable as per the organization culture basis or not. It is very important as per the company
norms the employee should have the basic soft skills which enhance the experience and ex-
pertise as per the cultural fit for the organization which reflects the Way of communication,
Language proficiency and work ethics.
4