The Role of Talent Management in Cultural Change within Hospitality Organization

Research project

Table of Contents
TITLE :- The role of talent management as a lever for cultural change within an hospitality
organization......................................................................................................................................3
INTRODUCTION ..........................................................................................................................3
TASK 1............................................................................................................................................3
P1, state research objective, questions and literature review.................................................3
Literature review ...................................................................................................................4
P2. Explain about research methods and secondary investigation.........................................5
TASK 2 ...........................................................................................................................................7
P3. Conduct primary and secondary research while considering cost, assess and ethical issues
................................................................................................................................................7
P4. Apply appropriate tool to research findings ....................................................................8
TASK 3 .........................................................................................................................................17
P5. communicate outcome of research.................................................................................17
TASK 4..........................................................................................................................................17
P6 Effectiveness of research methods in meeting objectives...............................................17
P7. Alternative research methodology ................................................................................18
CONCLUSION .............................................................................................................................18
REFERENCES..............................................................................................................................19

TITLE :- The role of talent management as a lever for cultural change within an
hospitality organization
INTRODUCTION
Talent management is refers to the process of managing, directing and controlling the
practices of employees for ensuring better management of available talent. It plays a crucial role
within forming up a better organisational culture that support employees to perform well and
achieve best possible outcome toward the organisational objectives (Al Ariss, Cascio and
Paauwe, 2014). This is so because by effective managing and retaining the best talent of an
organisation, it become easier to brining new or innovative ideas toward improving the
performance of the organisation. For performing this study effectively, Sheraton hotel will be
taken into consideration which is a larger multinational hotel that provide accommodation related
services throughout several countries.
TASK 1
P1, state research objective, questions and literature review
Overview of topic:-
Talent management is a part of an Human Resource Management process of recruiting,
appraising, transferring, to identifies the high potential employees which are valuable to the
organization, talent management is the scientific use of strategic human resource planning to
improvised the business value and to make it possible to the company by that they can reach to
their goals (Mihalcea, 2017). There is a positive influence of talent management in hospitality
industry where it brings the change in work cultural through strategical planning such as
employee retention, performance appraisal, employee engagement etc. Similarly, Sheraton
Hotels having a practises of talent management which makes this hotel very effective and
Porsche, employees gets opportunities through training and development to flourish their skills.
Aim :-
To investigate about the role of talent management as a lever for cultural change within
an hospitality organization. A study on Sheraton hotel
Objectives

 To study about the concept of talent management in context of hospitality organization
 To determine the benefit of managing cultural change for Sheraton hotel
 To identify the way in which talent management support in levering cultural change
within Sheraton hotel
Research questions
 What is the concept of talent management in context of hospitality organization?
 Explain about some benefit of managing cultural change for Sheraton hotel?
 In what ways does talent management support in levering cultural change within
Sheraton hotel?
Literature review
The concept of talent management in context of hospitality organization
According to the view point of Cerdin and Brewster, 2014, talent management is consider
as a process through which businesses develop talented people that support in bringing positive
influence over an organization. The organizations that are dealing within the hospitality sector
are one which have to remain more customer centric for delivering such an experience that help
in getting repeat business. The employees are the one who directly interact with customers that
visit a particular hotel. Therefore, it become crucial for an organization to manage talent
appropriately by providing regular training and guidance in term of managing customers issues
and way of delivering more effective services to them fro better satisfaction.
The benefit of managing cultural change for Sheraton hotel
According to the view point of Sparrow, Hird and Cooper, 2015 an organizational
culture is very much important in conduction of operation as it have a direct influence over
everything that get performed or executed at workplace. A well developed organizational culture
bring financial benefits through better performances by which 20% of employees work with
high their competencies. The cultural management of Sheraton hotel is very efficient where the
employees work coordination is creates benchmarks in terms of serving to the customers as well
as their supply chain and morale are more prioritize in their services by that it makes the
Sheraton five star service Luxury hotels