Implications of Talent Management in Hospitality Sector

Research Project

Table of Contents
Title: “To evaluate the implications of talent management in the hospitality sector”. A case study
on Sheraton Hotel...........................................................................................................................1
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1) Produce research question supported by literature review ..................................................1
LITERATURE REVIEW...........................................................................................................2
P2) Examine more suitable research methods and approaches to primary & secondary
research.......................................................................................................................................4
TASK 2............................................................................................................................................5
P3) Perform primary and secondary research with the help of appropriate methods.................5
P4. Appropriate analytical tools for research findings and data.................................................7
Data interpretation.......................................................................................................................8
TASK 3..........................................................................................................................................16
P5: Communicate research outcomes ......................................................................................16
TASK 4..........................................................................................................................................17
P6 Reflection on the appropriateness of research methods ......................................................17
P7. Alternative research methodologies....................................................................................17
CONCLUSION..............................................................................................................................17
REFERENCES..............................................................................................................................19

Title: “To evaluate the implications of talent management in the hospitality
sector”. A case study on Sheraton Hotel
INTRODUCTION
Talent management refers to a unified strategy designed for supporting an organisation to
make use of human resource in best possible manner for now as well as future so that its
objectives get accomplished. It support an organisation to get best possible outcome in term of
profit by creating an attractive organisational culture which encourage commitment and
happiness (Horner, 2017). In order to perform this Sheraton hotel is taken into consideration
which is an international brand manage a hotel chain throughout the world and owned by
Marriott international hotels. It operates around 441 hotels globally which require it to manage
its staff members in such a manner that they deliver high quality services in order to keep
customers satisfied for dealing with competition present in marketplace. In this talent
management practices would be more helpful as it support in keeping employees prepare with
adequate skills or capabilities that are required to perform operations and provide services as per
changing demand of consumers and increasing competition within hospitality sector (Chung and
D’Annunzio-Green, 2018).
TASK 1
P1) Produce research question supported by literature review
Overview of research
Talent management is consider as the systematic process of identifying the vacant
position, hiring suitable candidate for it, perform actions toward improving their skills and
capabilities suitable for vacant position and then retaining them for long to accomplish the vision
of organisation. There are several approaches that a manager usually take in order to perform
talent management effectively and keeping employees prepare for future challenges (Deery and
Jago, 2015). But it require regular execution of training programs, evaluating employees
performance, providing fair compensations and many more. For performing this research
Sheraton hotel is considered, an international brand which offers range of accommodation and
hospitality services by maintaining chain of hotel in several different countries (Reilly, 2018).
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But for maintaining quality of its services it is required to perform adequate talent management
practices for keeping the services as per the demand of customers.
Research aim
The main aim for this investigation is to develop better understanding about the
implications of talent management in hospitality sector together with the role played by leaders
and managers in talent management for success of an organisation.
Research objectives
 To study the concept of talent management.
 To evaluate the implications and impacts of talent management on success of an
hospitality organisation. To develop a better understanding about the role played by managers and leaders in
effective management of talent within an organisation.
Research questions
 what do you understand by the concept of talent management?
 What implications and impacts are lead by talent management on success of an
hospitality organisation? What role is played by managers and leaders in effective management of talent within an
organisation?
Rational
The main aim behind conducting this research is to identify the influence that implication
of talent management will bring in term of its performance and productivity (Golubovskaya,
Solnet and Robinson, 2019). Additionally it will also support in determining talent management
practices that a hotel can adopt to manage its employees effectively for maximizing the outcome.
LITERATURE REVIEW
It is basically related with evaluation and survey of various scholarly articles like books,
journal and other literature related with some specific topic and research questions (Kichuk,
Horner and Ladkin, 2014). Following literature review is conducted on current research
questions based on talent management through evaluation of various online articles, books and
journal.
To study the concept of talent management
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According to the view point of Ghosh (2019), concept of talent management refers yo as
methodically organised strategic process for placing the right person or talent in the organisation
together with helping theses employees to grow new and better skills for improving the whole
performance of workers. The process of talent management includes various steps like effective
planning, attracting better talents, selecting most competent candidates, developing and
maintaining their skills and competencies, etc. Thus, this can be evaluated that talent
management is crucial concept for all organisation as it facilitates improvement in overall skills
and capabilities of employees and workforce that ensure better growth and success for
organisation.
To evaluate the implications and impacts of talent management on success of an hospitality
organisation
As per the view point of Llamas (2018), talent management is essential for all
organisation as it lead to effective recruitment, managing, processing and retaining the talented
and excellent employees in organisation. Thus, can be evaluated that talent management
facilitates positive implications and impacts on success of an hospitality organization. The
biggest advantage or positive impact of talent management is that enhance the creativity and
innovation level of an organisation and makes a hospitality firm better and superior than its
competitors that are prevailing in the market thus, create positive implication on success of an
hospitality organisation. Beside this, the other advantageous of talent management that facilitates
success of a hospitality organisation includes attracting most talented and skilled employees and
better motivation in employees through timely training that increase overall performance and
morale of employees that lead to better results and success.
To develop a better understanding about the role played by managers and leaders in effective
management of talent within an organisation.
As per the opinion of Anderson (2018), both managers and leaders plays a crucial role in
effective talent management as mangers provide most suitable context for training of employees
while leaders motivate their subordinates to learn. Beside this, manager and leader are also
responsible for monitoring the complete learning process and also timely evaluate the learning
system to develop new knowledge and skills in its learner. Beside this, manager plays a vital role
in recruiting a right talent through applying and adopting an effective recruitment and selection
system through determining the talents which is already embedded in organisation and also lead
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to further development of these talents through converting potential capacity required for needed
abilities. Further, leader facilitates better motivation and guidance for employees to support their
training, education, on job experience and other learning process to improve individuals
competencies in line along with respective talent within required level of competency for their
job position (Gupta, 2019). Thus, it can be evaluated that both managers and leaders have
important role in effective management of talent within an organisation as mangers lead to
formulation of effective learning and training programmes and strategies while leaders motivates
employees to improve their performance and to learn new skills in a more effective manner.
P2) Examine more suitable research methods and approaches to primary & secondary research
Research methodology is consider to be significant part of a research which involves set
of methods or techniques that a researcher use to perform their investigation appropriately by
getting a direction regarding set of actions to be performed in context of gathering, evaluating
and explanation the information effectively (Green, Camilli and Elmore, 2012). Type of research
tools used for this investigation are mentioned below:
Type of investigation:- A research is conducted in two manner such as qualitative and
quantitative. Among them quantitative investigation method will be used by investigator while
gathering information. This is so because it support in presenting numerical facts within the
gathered information in term of presenting the accuracy about particular information.
Research approach: Within an investigation, data is evaluated with the support of either
inductive or deductive approach. But for performing this research deductive approach will be
used which is suitable for analysis of quantitative data in more effective manner (Kumar, 2019).
Additionally, deductive approach is helpful in analysing the information over some of the chosen
area while inductive approach focuses toward performing in depth study which is very time
consuming.
Research philosophy- The research philosophy mainly provide certain set of assumption
regarding the development of knowledge and performing of an investigation. A research
philosophy are mainly of two type i.e. interpretivism and positivism. From them positivism
philosophy will be used as it support an investigator in presenting quantitative data effectively.
Research strategy- For performing an investigation effectively it is crucial for researcher
to adopt better strategy that assist in gathering the data in effective manner. Strategies used for
performing investigation are observation, case study, focus group, surveys, questionnaire, etc.
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