Table of Contents INTRODUCTION...........................................................................................................................3 LITERATURE REVIEW...............................................................................................................4 RESEARCH METHODOLOGY.....................................................................................................5 DATA ANALYSIS AND INTERPRETATION.............................................................................6 RESEARCH OUTCOMES............................................................................................................16 REFLECTION&RECOMMENDATIONFORALTERNATIVERESEARCH METHODOLOGY........................................................................................................................16 CONCLUSION.............................................................................................................................17 RECOMMENDATION.................................................................................................................17 REFERENCES..............................................................................................................................18 .......................................................................................................................................................19
Title: Managing culture diversity in human resource management within the business organization. INTRODUCTION In a globalised world, every business organization includes diverse workforce to execute their operational activities. Thus, managing diversity at business environment is significant in developing productivity of workforce by developing positive work station. Employees from various society and background assist in encourage innovation at working environment that assistance in accomplish every primed goals and targets in a qualify period of time (Bratton and Gold, 2017). As firm is accountable for developing an effective appreciation competence in order to understand, communicate and connect with people across the culture. It may beneficial in heighten the productiveness of the organization at industry area. Current investigation is supported on Marriott hotel, is a famous diversified hospitality institution that run its commercial enterprise in across the nation in order to establishing its competitive image at market place. Hotel is also focus on managing their diverse workforce to sustain their workers inside the firm to reduce its employee turnover. Research aim “Toinvestigatetheimportanceofmanagingculturediversityinhumanresource management within the business organization”. A study on Marriott hotel. Research objectives To identify the role of human resource management in managing culture diversity. To determine the challenges faced by company at the time of managing culture diversity in HRM. To explore the appropriate ways company can implement for managing diverse culture within human resource management of Marriott. Research questions What is the role of human resource management in managing cultural diversity? What are the challenges faced by business at the time of managing culture diversity in HRM? What are the appropriate ways company can implement for managing diverse culture within human resource management of Marriott? Rationale of research
The main rational motive of carry this research is to explore the function of human resource management in promoting as well as building cultural diversity at working area (Rees and Smith, 2017). This topic provide wider information to business organization and research as well through which optimistic and dependable results may be well attained. It is effective for investigator in developing their acquirement and cognition towards the specific research theme and area also. LITERATURE REVIEW Role of human resource management in managing cultural diversity As per view point ofBoella and Goss-Turner, (2019), Operating business at global level may increase diverse workforce that perform their activities to amend the whole execution. In this, HRM is also play a vital role in managing their workers so that they can build positive relation among staff and also eliminate the issues. Mainly, HRM also contributes in boost equivalence and diversity at working environment in which they give balanced possibility to employees so that they get encouraged and motivated towards their job roles. By this, firm can accomplish competitive success at market area. Challenges faced by business at the time of managing culture diversity in HRM AccordingtoMatinaroandLiu(2017),Inbusinessorganizationcarryoffdivers civilisation is not an casual undertaking as it create various issues in-front of company that place antagonistic effect over the employees performance. While managing cultural diversity in HRM, organization face low productiveness of employees, lack of workers involvement, Acceptance and respect, language gap, different in differences and many more. Due to these challenges company may fail in managing diverse workforce and at the same time also create conflicts among staff members. It may put perverse contact over the business organisation and its brand image as well. Ways company can implement for managing diverse culture within human resource management of Marriott According toChelladurai and Kerwin, (2018), It is important for business organisation to resolve all the issues and objection that organization faced while managing diversity at work station. By using effective ways HRM can easily manage their employees and make them capable to put their top-grade attempt in order to accomplish their set goals in an effectual style. In context of this, company includes various ways like learn about cultural difference, proper
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communication with staff members, provide T&D activities to employees. With the assistance of this, organization can enhance their morale and keep up in marketplace in context of long duration of time. RESEARCH METHODOLOGY This section provide framework or guideline to investigator for undertaking entire research activities in an effective way. It includes different aspects and method which help in assembly applicable data and information as per particular research subject and area also. Research Philosophy: Undertaking research activities, there are two philosophy like interpretivism and positivism research philosophy (Meyer and Xin, 2018). In context to current study, expert will apply interpretivism philosophy in which statistical data will be collected that help in attaining positive outcomes. Research Approach: Inductive and deductive are two type of approaches that help in executing research activities. In this, investigator going to implement deductive approach as it give the measurement that help in forming the final outcomes to address the research objectives. Research Choice: It is crucial for investigator to choice right and appropriate choice to perform research activities. It is separate into twochoice i.e. qualitative and quantitative method. Under this study, investigator will applied qualitative research in which statistical data will be collected as per particular research theme. Data Source: There are various sources of collecting data to execute research activities as it may help in drawing a valid conclusion inside the study. In this, primary and secondary are two type of data source that would be implement by investigator. As primary method assist in making a structured questionnaire that provide data from selected respondents. Furthermore, secondary source help in undertaking literature review that render elaborate content about the research theme. Research Sampling: It is refers to the efficacious procedure of choice sample size from the larger population for gathering applicable data and information (Lauring and Klitmøller, 2017). It is categorised into two method includes probabilistic and non-probabilistic sampling. I current study, expert will use probabilistic sampling method in which answering are chosen as per random basis and also acquire equivalent chances to be selected. Through this method, 40 respondents are selected who are worker of organization and have enough cognition about the role of HRM in managing cultural diversity at workplace.
DATA ANALYSIS AND INTERPRETATION Questionnaire Q1) Do you have any idea about cultural diversity? a) Yes b) No Q2) Does managing cultural diversity at workplace is important for business? a) Yes b) No Q3) According to you, human resource management play a vital role in managing cultural diversity within the company? a) Yes b) No Q4) What is the role of human resource management in managing culture diversity? a) Monitoring diversity b) Encourage staff members c) Create diverse culture Q5)Whataretheimportanceofmanagingdiversecultureinhumanresource management within the Marriott hotel? a) Improve employee productivity b) Build positive working environment c) Reduce employee turnover Q6) What kind of challenges, Marriott hotel faced at the time of managing their diverse culture in HRM? a) Language and communication gap b) Generation gap c) Ethnic and cultural difference Q7) What are the effective ways Marriott hotel can use in order to managing cultural diversity within HRM of Marriott? a) Learn about different cultures b) Employ diversity training
c) Polite communication with employees Q8) As per your point of view, managing cultural diversity help Marriott in promoting innovation at working area? a) Yes b) No Q9) What are the ways by which Marriott hotel can promote cultural diversity within their working environment? a) Web and print materials b) Career sites c) Internal communication channel Q10) Suggest the ways by which company promote equality and diversity at working area of Marriott Hotel. Data sheet Q1) Do you have any idea about cultural diversity?Frequency a) Yes30 b) No10 Q2) Does managing cultural diversity at workplace is important for business? Frequency a) Yes35 b) No5 Q3) According to you, human resource management play a vital role in managing cultural diversity within the company? Frequency a) Yes25 b) No15 Q4) What is the role of human resource management in managing culture diversity? Frequency a) Monitoring diversity15
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b) Encourage staff members15 c) Create diverse culture10 Q5) What are the importance of managing diverse culture in human resource management within the Marriott hotel? Frequency a) Improve employee productivity20 b) Build positive working environment10 c) Reduce employee turnover10 Q6) What kind of challenges, Marriott hotel faced at the time of managing their diverse culture in HRM? Frequency a) Language and communication gap18 b) Generation gap12 c) Ethnic and cultural difference10 Q7) What are the effective ways Marriott hotel can use in order to managing cultural diversity within HRM of Marriott? Frequency a) Learn about different cultures20 b) Employ diversity training10 c) Polite communication with employees10 Q8) As per your point of view, managing cultural diversity help Marriott in promoting innovation at working area? Frequency a) Yes30 b) No10 Q9) What are the ways by which Marriott hotel can promote cultural diversity within their working environment? Frequency a) Web and print materials15 b) Career sites15 c) Internal communication channel10
Theme 1: Idea about cultural diversity. Q1) Do you have any idea about cultural diversity?Frequency a) Yes30 b) No10 Interpretation:It is examined from the preceding representation that cultural diversity at working area is refers to the people who are belong to different culture and perform their activitiesinateam.Itcanbeeffectiveforcompanyinpromotinginnovativeideasto accomplishing all the set goals sand objectives. In this regard, 30 out of 40 people have idea and also familiar with this theme and rest of 10 participants are not agreed with the same. Theme 2: Managing cultural diversity at workplace is important for business. Q2) Does managing cultural diversity at workplace is important for business? Frequency a) Yes35 b) No5 30 10 a) Yes b) No
Interpretation: As perpreceding graphic presentation it is analysed that 35 people think that bringoffdiversecultureisessentialfororganizationindevelopingitsproductiveness. Remaining 5 participants are not acquainted with this research question. Theme 3: HRM play a vital role in managing cultural diversity within the company. Q3) According to you, human resource management play a vital role in managing cultural diversity within the company? Frequency a) Yes25 b) No15 35 5 a) Yes b) No
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Interpretation:HRM is one of the important department who help in arranging their different workforce with the aim of enhancing their productivity. In this, 25 people are think that HRM help in managing their employees who are from diverse culture in order to develop positive relation. Furthermore, remaining 15 answering are against with this question as they are not agree. Theme 4: Role of human resource management in managing culture diversity. Q4) What is the role of human resource management in managing culture diversity? Frequency a) Monitoring diversity15 b) Encourage staff members15 c) Create diverse culture10 25 15 a) Yes b) No
Interpretation: Through theabove-named visual communication content it is examined that human resource management show a significant role in arrangingvariety of employees at working area. In relation this, 15 people think that mentoring diversity is major role of HRM in business organization. In addition of this, 15 associate said that HRM also help in encouraging staff members to perform their best. Leftover 10 answering share their opinion that it also contributes in creating cultural diversity at workplace of company. Theme 5: Importance of managing diverse culture in human resource management within the Marriott hotel. Q5) What are the importance of managing diverse culture in human resource management within the Marriott hotel? Frequency a) Improve employee productivity20 b) Build positive working environment10 c) Reduce employee turnover10 15 15 10 a) Monitoring diversity b) Encourage staff members c) Create diverse culture
Interpretation: Developing as well as arrangingdiverse culture render different advantages to firm that assistance in devising whole performance of company much effective and positive as well. As 20 participants share their opinion that it may improve workers productivity, 10 responsive think that it may support in building optimistic working surroundings wherein employees put their top-quality attempt for attaining their goals. Furthermore, 10 people said that it may also reduce worker ratio by hold employees for longer duration inside of the firm. Theme 6: Challenges faced by Marriott hotel at the time of managing their diverse culture in HRM. Q6) What kind of challenges, Marriott hotel faced at the time of managing their diverse culture in HRM? Frequency a) Language and communication gap18 b) Generation gap12 c) Ethnic and cultural difference10 20 10 10 a) Improve employee productivity b) Build positive working environment c) Reduce employee turnover
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Interpretation: According to the discussed visual communication content it has been examined that 18 people think that language and communication gap is major issue in managing diverse workforce. 12 participants give their views that generation gap is challenge that faced by company and remaining 10 respondents said that ethics and cultural difference is major issue. Theme 7: Effective ways that can use in order to managing cultural diversity within HRM of Marriott. Q7) What are the effective ways Marriott hotel can use in order to managing cultural diversity within HRM of Marriott? Frequency a) Learn about different cultures20 b) Employ diversity training10 c) Polite communication with employees10 18 12 10 a) Language and communication gap b) Generation gap c) Ethnic and cultural difference
Interpretation: Through above presentedbar chart it can be measures that managing culture diversity is crucial for commercial enterprise because it help in increasing productivity level. As 20 out of 40 people share and present their mine set that learn close to various society is an important mode to negotiate different appreciation. In addition to this, 10 contestant said that employ diversity training help in managing the diverse culture and rest of 10 respondents are go with the option of “c” i.e. polite communication with workers may support in managing diversity within the company. Theme 8: Managing cultural diversity help Marriott in promoting innovation at working area. Q8) As per your point of view, managing cultural diversity help Marriott in promoting innovation at working area? Frequency a) Yes30 b) No10 20 10 10 a) Learn about different cultures b) Employ diversity training c) Polite communication with employees
Interpretation:This is examined on the basis of graphical presentation effective management of diverse culture may assist in promoting creation at working area through which workers can accomplish all the set goals in given time duration. In relation to this, 30 associate believe that managing cultural diversity may directly approval in increasing innovation within the company. Apart from this, remaining 10 respondents are not much acquainted through current theme. Theme 9: Ways by which Marriott hotel can promote cultural diversity within their working environment. Q9) What are the ways by which Marriott hotel can promote cultural diversity within their working environment? Frequency a) Web and print materials15 b) Career sites15 c) Internal communication channel10 30 10 a) Yes b) No
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Interpretation: Under business different alternative ways that can be utilize by the enterprise in order to promoting diverse culture are working station. As, 15 out of 40 group agree with the “A” option i.e. web and print materials. Along with this, 15 participants said that by using career sites is also effective in promoting culture diversity. Apart from this, rest of 10 answering said that internal communication channel aid in spreading as well as promoting diverse culture within the company. RESEARCH OUTCOMES As per discussed literature review it has be find out that, HRM is one of the significant part of business organisation who work for negotiation of different culture at workplace. In this, the main focus of HRM is to promote or spread awareness about diverse culture. The primary plus point of arranging diversity is that it may build positive relation among staff members that contributes in improving employee performance. Thus, it it crucial for HR manager to give balanced possibility to their personnel associate as they can give their high-grade efforts for attaining all the set goals. 15 15 10 a) Web and print materials b) Career sites c) Internal communication channel
REFLECTION&RECOMMENDATIONFORALTERNATIVE RESEARCH METHODOLOGY I am grateful to acquire a chance to perform current investigation activities on the basis of part of human resource management in succeed cultural multifariousness. As a researcher I have use various method of analysis as well as gather relevant data. In this, I have used questionnaire to gather primary information directly from respondents. In addition of this, I also faced different challenges while undertaking research like insufficient time and fund. It may put antagonistic effect over the end outcome of the study. This research also helped me in improving career growth by developing my skills and knowledge. Along with this, researcher use primary method to collect data as per investigation topic and specific area of interest. On the other side, as an alternative method interview is also an efficacious way to gather information in which researcher ask various open ended questions from respondents to take right decision. CONCLUSION Incommercialactivitiesandenterprise,managingculturaldiversityiscriticalfor organisation as it help in rising the possibilities of positive connection among staff members. This will contributes in making employees able to effectively build connection with others. Different culture at on the job area is also effective in increasing innovation by which workers put their high-grade attempt for accomplish its set goals and targets in a qualify time frame. By this, company may cut down the employee turnover rate and also sustain manpower for longer period. It may assistance in attaining competitive success at marketplace within the industry. RECOMMENDATION As per whole research work it is recommended that, company needs to understand about culture diversity and how HRM manage the same in order to improve their performance level. In this, company should communicate with staff members and boost them to effectively execute their project activities in diversified working environment. This can be contributes in reduce the employeeturnoverandalsoincreaseoverallproductivitylevelofbusinessorganization. Furthermore, manager of HR department also give correct training an development activities to their workforce to make them able in performing their best. It may support in get rid of the issues
and conflicts at working station and build healthy working environment wherein worker feel comfortable to execute their task activities. REFERENCES Books and journals Bratton, J. and Gold, J., 2017.Human resource management: theory and practice. Palgrave. Rees, G. and Smith, P. eds., 2017.Strategic human resource management: An international perspective. Sage. Boella,M.J.andGoss-Turner,S.,2019.Humanresourcemanagementinthehospitality industry: A guide to best practice. Routledge. Matinaro, V. and Liu, Y., 2017. Towards increased innovativeness and sustainability through organizational culture: A case study of a Finnish construction business.Journal of cleaner production,142, pp.3184-3193. Chelladurai, P. and Kerwin, S., 2018.Human resource management in sport and recreation. Human Kinetics. Meyer, K.E. and Xin, K.R., 2018. Managing talent in emerging economy multinationals: Integrating strategic management and human resource management.The International Journal of Human Resource Management,29(11), pp.1827-1855. Lauring,J.andKlitmøller,A.,2017.Inclusivelanguageuseinmulticulturalbusiness organizations:Theeffectoncreativityandperformance.InternationalJournalof Business Communication,54(3), pp.306-324. Bailey, C. and et. al., 2018.Strategic human resource management. Oxford University Press. Macke, J. and Genari, D., 2019. Systematic literature review on sustainable human resource management.Journal of cleaner production,208, pp.806-815. Ren, S., Tang, G. and Jackson, S.E., 2018. Green human resource management research in emergence: A review and future directions.Asia Pacific Journal of Management,35(3), pp.769-803. Brewster, C., Mayrhofer, W. and Farndale, E. eds., 2018.Handbook of research on comparative human resource management. Edward Elgar Publishing.
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Ferdman, B.M., 2017. Paradoxes of inclusion: Understanding and managing the tensions of diversityandmulticulturalism.TheJournalofAppliedBehavioralScience,53(2), pp.235-263.