Importance of Talent Management in Organizations

Research Project

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
P1 Produce research proposal.................................................................................................3
P2 Research methods and approaches....................................................................................7
TASK 2............................................................................................................................................8
P3 Primary and secondary research using appropriate methods............................................8
P4 Apply analytical tools to analyse research findings........................................................10
TASK 3..........................................................................................................................................19
P5 Communicate research outcomes....................................................................................19
TASK 4..........................................................................................................................................19
P6 Reflect on the effectiveness of research methods...........................................................19
P7 Consider alternative research methodologies..................................................................19
REFERENCES..............................................................................................................................21

TITLE: The application of Talent Management in the service industry as a strategic
approach on productivity and enhancing business/organisation success.
INTRODUCTION
Talent management refers to systematic procedure of determining vacant position,
developing skills and hiring suitable person to match position and also sustaining to attain the
long term business goals. HR encompasses recruiting right person and also managing in an
effective manner, creating better policies and also designing the integrated system to collect data
required for making better strategic decisions (Al Ariss, Cascio and Paauwe, 2014). Hospitality
is wider area category within service sector that consists food service and drink, lodging, theme
parks, cruise line and some of the additional areas within travel and tourism sector. The
hospitality managers is to hire the talent staff which represent brand significantly.
TASK 1
P1 Produce research proposal
Overview of Research
Talent management is explained as methodically strategic and organised process of
getting right talent and also help them to develop optimal capabilities to keeping the objectives
of organisation in mind. In this, attract the top talent having strategic talent management that
gives company opportunities for attracting skilled and talented staff members. This develops
employer brand which could attract the potential talents and contribution to make improvement
in business performance of organisation. In Sheraton Hotel, main role of HR in talent
management is to hire the talented employees, provide them training and sustain them for long
time period (Cascio and Boudreau, 2016). In hospitality sector, Quality of staff and services
which they give impacts directly on customer experience. To make the business succeed, hotel
require to attract, create and also sustain the accountable, competent staff members so that they
can motivated and engaged.
Rationale of Research
Reason to conducting the present research is to get the knowledge regarding talent
management and its impact on the role of HR in hospitality sector. Present report helps in give
the information and enhance skills of a learner so that better understanding can be developed and
able to complete whole research activities in an effective manner. From getting the knowledge

and enhance skills, researcher can able to perform all the research activities and also remove
hurdles for getting positive outcomes.
Research Aim
The aim of research is “To develop impact of talent management on HR role in the
hospitality sector”.
Research Objectives
 To examine concept of talent management.
 To determine role of HR in talent management in context to hospitality sector.
 To identify the challenges faced by HR in talent management in hospitality industry.
Research Questions
 What is concept of talent management?
 What is the role of HR in talent management in context to hospitality sector?
 What challenges faced by HR in talent management in hospitality industry?
LITERATURE REVIEW
Talent management
According to opinion of Cora Llamas (2020) Talent management is concerned with
management of employee working in company. It is not only related to hiring the people but also
includes training, motivation and development to its employees. It is also a bigger concern for
the company to retain its employees, especially talented ones, because the company has invested
much in them. For example, if Sheraton hotel wants to hire a talented candidate then it needs to
attract candidates by offering handsome amount, or something which go beyond his expectation
which forces him to join and stick with the company. But hiring of employee is not a full-fledged
job, it also includes the work related to an exit of employees. To achieve the growth and success,
it is talented employees which help an organisation in achieving its goal (Cerdin and Brewster,
2014). Whereas hiring a candidate for wrong place would result into problems because neither
the organisation nor the employee will be satisfied with his own productivity.
Role of HR in talent management in context to hospitality sector
As per opinion of Karim Ansari (2020) The work of HR in talent management is to
understand requirements of people and also fulfil them. They need to listen, solve and act upon
their grievances from its employee. The role of talent management in Sheraton hotel is also to

analysis the expectation of employee from this organisation and helps him in achieving those
expectations. Other than this, there are some roles of HR in talent management given below:
Recruiting- Recruiting is the main basic purpose of HR. The HR performs the
recruitment process by inviting the candidates through sending them applications for job,
handling interviews, selecting the candidate which suits best for the job, finally place him in the
organisation. Relating to hospitality sector, the HR will send the invitation to candidates who
wants to pursue their career in hospitality sector and have some degree or course related to this
sector (Vaiman, Haslberger and Vance, 2015).
Career management- Every employee come into an organisation with some
expectations regarding his career. Correct mapping of career growth of employee gives
satisfaction and motivation to them. By matching long-term plans of an individual with
organisational goals can prove to be a great merit for both the parties (employee & organisation).
HR team plays a very crucial role by understanding a person career plan and making it in
relevance with the organisation comprehensive goals. They can ask employee about what their
future plans regarding hospitality business and can help them in mapping the directions for
achieving those goals (Tafti, Mahmoudsalehi and Amiri, 2017).
Challenges faced by HR in talent management in hospitality industry
According to viewpoint of Andrea Berg (2020) Human resource function have the many
tasks to complete bit hiring and sustain the employees is more complex. There are some issues
faced through HR related to talent management in the hospitality sector given below:
Attrition- It is related to loss of employees in an organisation due to natural process.
Natural process includes- retirement, personal health issues, elimination of a position, personal
issues, and the like. In case of attrition, an employer does not fill the vacant post left by the
former employee (Swailes, Downs and Orr, 2014). In regard with example, Sheraton Hotel, such
attrition is harmful as the employees are actual face of the brand as it is they who constantly
interact directly with customer base. According to the statistics regarding turnover rates, the
hospitality sector has the highest rates of turnover. This creates a lot of hard work for HR to cope
up with the loss.
Training & Development- In hospitality sector, Sheraton Hotel giving training to
employees are very necessary as they are true face of the company (Collings, 2014). For well
trained and well prepared work force providing training and orientation programme to them is

very much necessary. It is the mere duty of HR to provide them all with the same. The HR is
responsible in handling such programmes and making sure of its success. Training and
developing employees is a high responsibility on HR shoulder which they have to full-fill.
P2 Research methods and approaches
This part of research is considered to be one of key process that can determined, chosen,
process and also examine information that available for the subject under consideration.
Saunders's research onion was created through Saunders et. al. (2007) to explain stages by which
an investigator should pass while developing effective methodology. Under this, there are
different layers included in research onion given below:
Research Philosophy- It is set of the beliefs concerning reality nature that being
investigated. This can varied on research objectives and better way to attain the research
objectives. There are interpretivism and positivism two different types of research philosophies.
In present investigation, positivism research philosophy has been used because this philosophy
comes with the developed research questions and also analyse them ( Davis and et. al., 2016).
Research Approaches- It is second layer of research onion and includes the wider
assumption to the detailed data collection method and interpretation. Two different kinds of
research approaches are inductive and deductive. In present research, deductive approach has
been used because this begins with hypothesis development on the basis of literature review that
researcher observed (Meyers and Van Woerkom, 2014).
Research Strategies- Research onion recommend strategies which can consist
experimental research, surveys, interviews, case study etc. In conducting the present
investigation, survey has been used because it is time saving method and less costly. Through
using this method, researcher can able to collect data from large sample size.
Research Choice- In this layer of research onion, Qualitative and quantitative are two
different research choices. In present report, Quantitative Research method has been used
because it gives the better results accuracy (Elegbe, 2016).
Time horizons-