Talent Management Strategies for Retaining High-performance Employees in the Hotel Industry

RESEARCH PROJECT

Table of Contents
TASK 1..........................................................................................................................................................3
P1.............................................................................................................................................................3
P2.............................................................................................................................................................6
TASK 2........................................................................................................................................................11
P3...........................................................................................................................................................11
P4...........................................................................................................................................................13
TASK 3........................................................................................................................................................23
P5...........................................................................................................................................................23
TASK 4........................................................................................................................................................25
P6...........................................................................................................................................................25
P7 ..........................................................................................................................................................25
REFERENCES..............................................................................................................................................27

TOPIC: Talent Management Strategies for Retaining High-performance Employees in the
Hotel Industry: A case study of Hilton Hotel Maidstone.
TASK 1
P1
Background of Research
Talent management is determination of a firm to recruit, sustain and also skilled senior
employees on workforce. It is essential that uses strategic resource management to enhance
market performance and also permit the organization to achieve goals. In hospitality sector,
focuses of Talent management on recruitment of skilled workers, who can give the best customer
service or improve user experience to achieve a better experience (Bal and de Jong, 2017).
Customer service quality and workers awareness directly affects the reputation of the hotel in
this sector. Hilton Hotel Maidstone provides the better facilities to customers and serves the
better experience to customers. Hilton Hotel Maidstone hires the well qualified and talented
employees which can give the better customers services and experiences.
Rationale of Research
Given investigation is based on Impact of Talent Management Strategies for Retaining
High-performance Employees in Hotel sector. This research conducts in to personal as well as
professional context. In personal way, researcher conducts research for personal interest and
gaining the understandings. In professional context, investigator conducts research for enhancing
knowledge as well as skills of researcher. This will help in future to researcher for conducting
the similar research in future (Davis, Frolova and Callahan, 2016).
Research Aim
To determine the impact of talent Management Strategies for Retaining High-
performance Employees in the Hotel Industry: a case study of Hilton Hotel Maidstone.
Research Objectives
 To examine the importance of talent management in hospitality sector.

 To evaluate the effectiveness of Talent Management Strategies High –performance
Employees in the Hotel Industry
 To identify the talent Management Strategies for Retaining High-performance Employees
in the Hotel Industry.
 To identify the improvement of Talent Management Strategies for Retaining High-
performance Employees in the Hotel Industry.
Research Questions
 What is the importance of talent management in hospitality sector?
 What are the different talent Management Strategies for Retaining High-performance
Employees in the Hotel Industry?
 How the Talent Management Strategies High-performance Employees in the Hotel
Industry can be improved?
 How improvement of Talent Management Strategies for Retaining High-performance
Employees in the Hotel Industry?
LITERATURE REVIEW
Importance of talent management in hospitality sector
According to viewpoint of Mona Momtazian (2020) Talent management is related to hire
and sustain better talent in company. Human resources endeavours to assure that the staff
members with right and better skills as well as core competencies stay with company for long
period of time. Within an increasingly global economy, effective talent management allows
organizations to compete effectively through an efficient recognition, recruitment and retention
of human resources. Human resources are secret to maintaining competitive benefits. Talent
generates high efficiency and revenue and tends to attract new talent. In fact, expertise in
hospitality is argued to contribute to profitability, efficiency and creativity development. Hotels
must respond quickly to these trends in strategies to attract and maintain vital talent via their new
approaches to working, hiring, monitoring, motivating and managing.

Talent Management Strategies High-performance Employees in the Hotel Industry can be
improved
According to Jennifer Nzonzo and Tsitsi Chipfuva (2020) Talent management
effectiveness on recruitment as well as sustain of the valuable staff members at workplace.
Benefit of executed effectively talent management strategy consists improves employee
recruitment, increased staff engagement and employee retention. Employee retention is ability of
company to sustain staff members. Talent management is characterized as the mechanism by
which high potential performers from abroad and within company are attracted, established and
retained. This is primarily an ongoing recruiting and selection process as well as organizational
development and retention. This can be done by acquiring talent. Talent management is a
strategic and long-term strategy under which high talent is hired not for existing but for the
potential, uncertain and planned positions in the future. In addition, the acquisition of talent
requires not talent recognition and growth, but talent involvement and retention.
In addition of this, talent management plays a necessary role in business and it is also a
contributing component in attaining higher success. If workers are effectively manage as they get
work as per their capabilities than they can easily perform their job roles along with higher
efficiency level. It also may support in retaining workers and at the same time also enhance their
productiveness within the business organization. This is possible when manager of company
allocate specify job roles to workers who are capable to perform the same. Talent management is
not only based on managing people at working area but focus on providing development
programs. With help of this, workers are always give better efforts of accomplishing targets in
set time period. By this employees feel their importance and value within the company that
encourage them retain. This will contributes in developing positive working environment
wherein employees can easily sustain and provide their higher contribution towards their
working activities.
Talent Management Strategies for Retaining High-performance Employees in the Hotel Industry
As per viewpoint of Karim Ansari (2020) The talent management strategies of an
organization, when employee participates, are inspired and satisfied, lead to the reduction of
attrition levels. It also helps the company so that when other positions are empty, talent

management allows the company to schedule the most likely candidate. It is all about dedication
of company to doing they can attract sustain and develop better staff members at marketplace.
There are different talent management strategies for Retaining High-performance Employees in
the Hotel Industry:
Understand job description- It is one of the necessary strategy that explains who comes
to represent organization and make it successful. Concise job description outline from get go
what expect from candidate. It is necessary to include some specifications while hiring such as
job title, necessary skills, salary and benefits and work relationship (Krishnan and Scullion,
2017).
Continuous training and development opportunities- All about training is about
improving employees ' ability. In most cases the company, whether it is underused or distracted,
will lose its skilled workers. It is also imperative that company meet your workers frequently to
address the areas in which they want to change. Training is helpful in enhancing the morale as
well as sustainability at workplace for long period of time.
Openly with communicate with employees: This is necessary for the management of
company to communicate with their employees so that they share their views and problems faced
at working area. Along with this, all level of management is also give employee give one on one
communication and attention as it foster their creativity at working area. By communicating with
staff members, manager of the company can understand their concern and provide them
necessary solution to keep them retain for longer period of time.
Measure employee progress continuously: For retaining as well as developing overall
performance of employees, analyses overall productiveness and progress is one of the effective
strategy through which company promote workers efficiency level. This can be beneficial in
growing as well as retaining high performing employees within the business. Retention of
employees is contributes in reducing employee turnover and increase the overall performance of
firm.
Improvement of Talent Management Strategies for Retaining High-performance Employees in
the Hotel Industry