Impact of Covid-19 on Sustainable Operation and Management Strategies in Rosewood Hotel

RESEARCH PROJECT

EXECUTIVE SUMMARY.
This report has been done on the sustainability in the hospitality industry and the impact
of covid-19 on the industry as well. It has been discussed that covid-19 has impacted on the hotel
industry. The research is done on the Rosewood Hotel and it has been discussed that the
organization have made a lot of strategies in the process of developing the operation and
management in the process of sustainability. Organization has been done a lot of changes in the
process to increase the sustainability to maintain the environment and also to save the resources
and its use through different strategies. Research methodology has been done on the given topic
to explain the factors of the given topic to make a better understand about the issue covid-19 has
been made on the hospitality industry as it need to make a lot of changes in the process of
increased performance and attraction of the customer in the hotel.

Table of Contents
CHAPTER ONE : INTRODUCTION.............................................................................................5
Aim .................................................................................................................................................5
Objective..........................................................................................................................................5
Research Question...........................................................................................................................5
Back ground.....................................................................................................................................5
Research problem.............................................................................................................................6
Organization Background................................................................................................................6
CHAPTER TWO : LITERATURE REVIEW.................................................................................6
Theme 1 – Concept of sustainable operation and management strategies ..................................6
Theme 2- Impact of COVID -19 on sustainable operation .........................................................7
CHAPTER THREE : RESEARCH METHODOLOGY.................................................................7
Research type...................................................................................................................................8
Research approach...........................................................................................................................8
Research philosophies......................................................................................................................8
Data Collection................................................................................................................................9
Data Analysis...................................................................................................................................9
Data Sampling..................................................................................................................................9
Limitation.........................................................................................................................................9
Research Ethics..............................................................................................................................10
CHAPTER FOUR : DATA ANALYSIS AND FINDINGS.........................................................10
CHAPTER FIVE : Conclusion and Recommendation..................................................................10
CHAPTER SIX : Reflective Writing.............................................................................................11
CHAPTER SEVEN : Alternative Research Methodology............................................................11
REFERENCES..............................................................................................................................13

CHAPTER ONE : INTRODUCTION
Aim
To evaluate the impact of covid-19 pandemic on sustainable
operation and management strategies: A study on Rosewood Hotel, London
Objective
 To analyse the concept of sustainable operation and
management strategies in hotel industry.
 To evaluate the impact of Covid-19 pandemic on sustainable
operation and management strategies in Rosewood Hotel (Rosewood Hotels & Resorts.
2021).
 To recommend ways in which sustainable operation and
management strategies can be improved at Rosewood Hotel considering the impact
of Covid 19 pandemic
Research Question
 What is the concept of sustainable operation and
management strategies in hotel industry?
 What are the impact of Covid-19 on the sustainable
operation and management strategies in Rosewood Hotel ?
 What are the ways in which sustainable operation and
management strategies can be improved at Rosewood Hotel considering the impact
of Covid 19 pandemic?
Back ground.
Hospitality industry is working from a long time in satisfying the customer needs and
wants in the market. They are providing the best services in the industry to make sure that they
are fulfilling the customer needs and wants (Jiang and Wen, 2020). To provide the sustainability
towards the environment the hospitality industry have made several changes over the years, and
they are developing new ways in improving the sustainability practices in the industry. Covid-19
is creating a lot of issues and the pandemic have affected the hospitality industry in the worst
ways as the lock down caused the industry zero earning and the causes of loss of jobs and lack of

customers in the industry. The sustainability is important in the working of the hospitality
industry. They need to make sure that they develop new strategies to increase the awareness
about the sustainability programme the industry is making to make sure that they are preserving
the resources. Covid-19 impacted their customer and the industry are working in new ways
including the green ways services and reducing the wastage of resources and the operation
management and strategies of the business (Jones and Comfort, 2020).
Research problem.
Covid-19 is one of the major problem in the market which have impacted a lot of industry
and the hospitality industry is being affected the most. The sustainability and the working in the
operation of the hospitality have impacted due to the pandemic and the changes in the strategies
to increase the working of the organizations. Industry are facing a lot of problems as they are not
able to utilize the full resources, and they are not able to allow all the customer as they are
restricted to follow the government laws (Sobaih and et.al., 2021). There are issues in the
working of the hospitality industry and the topic is explaining the entire detail about the issues
which the hospitality industry have faced due to the pandemic.
Organization Background
Rosewood Hotel is a 5 start hotel located in London, UK. The hotel opened in 2000 and
is now managed by the Marriott international below their Renaissance Hotel brand name as
Renaissance Chancery Court. Rosewood Hotel are following the sustainability programme
including the safety of water resources and utilization of the green products (Vidhya and Selvam,
2020).
CHAPTER TWO : LITERATURE REVIEW
Theme 1 – Concept of sustainable operation and management strategies
According to the de Sousa Jabbour (2018), it is being stated that Sustainable operation
strategy and management strategies concern with the processes, procedure, system and practices
which are being employed by the company in relation with wider inter organizational structure.
It is by the means of creating, initiating and delivering with the outputs which are being
profitable from the perspective of business while accounting to use the resources that are being
in concern with that of the environment. It is being stated by the Kot (2019), that there are