Research Project

Research Project
(Impact of COVID 19 on human resource
ability to retain top talent at workplace within
Mexican Restaurant Chiquito)
1

Contents
ACKNOWLEDGEMENT...............................................................................................................3
CHAPTER 1: INTRODUCTION....................................................................................................4
CHAPTER 2: LITERATURE REVIEW.........................................................................................6
CHAPTER 3: RESEARCH METHODOLOGY.............................................................................9
CHAPTER 4: FINDINGS AND ANALYSIS...............................................................................12
CHAPTER 5: CONCLUSION......................................................................................................18
Chapter 6: Recommendation..........................................................................................................19
Limitations of the research.............................................................................................................20
CHAPTER 6: REFLECTION AND ALTERNATIVE RESEARCH METHODOLOGY...........21
REFERENCES..............................................................................................................................23
2

ACKNOWLEDGEMENT
Firstly I would express thanks to god for being able to finish this research report with
success. Than I would like to show gratitude to my seniors that, whose precious guidance or way
has been the one that helped me in completion of research project over the impact of COVID 19
on human resource ability to retain top talent at workplace within a hospitality sector
Then I would like to show appreciation to my friends as well as parents who have helped me
with their precious guidance and proper suggestions have been vital in different level of the
completion of report.
3

CHAPTER 1: INTRODUCTION
Background of the study
COVID 19 is a pandemic situation that has negative impact over each and every industry,
organisation and an individual. In case of hospitality industry, COVID 19 has direct or negative
impact by affecting jobs of workforce that directly places major effect over human resource
department particularly retention practices (Baum and Hai, 2020). This has negative effect on the
performance of hospitality businesses by increasing heavy loss of earnings, inability to pay
salary to employees etc. Along with this, the maximum cause of worry is analysis around the
amount of workforce that the hospitality business attracts as of European migrants. Restaurants,
Hotel, leisure and entertainment enterprises employ over 400.000 migrant employees. Pre-Brexit,
European Union nationals -many of whom are working within hospitality industry- were free to
enter the United Kingdom without a work permit or visa, which is in relation to change within a
post-Brexit reality. Therefore, Brexit and COVID 19 have major effects over hospitality
industry. For this report, Mexican Restaurant Chiquito is a given hospitality sector that provides
effective services to the customers. The present study contains the analysis over evaluating the
impact of COVID 19 on human resource ability to reduce high employee turnover. Therefore,
employee turnover is a major issue which is widely faces by the business during the pandemic of
COVID 19.
Reason for choosing the topic
Main reason behind choosing this topic is to increase knowledge regarding the COVID 19
and its impact over HR capabilities in retention of top talent. Another reason for selecting this
topic is to fulfil research gap which is the impact of COVID 19 on human resource ability to
retain top talent at workplace within a hospitality firm. In previous study, there is impact of
Brexit of human resource but there is lack of data about the impact of COVID 19 on hospitality
industry and ability of human resource in retaining of top talent. By using research questions in
literature review section, research gap has been fulfilled by researcher effectively (Béland,
Brodeur and Wright, 2020).
Information about the organisation
This report is based on hospitality industry that is a broad category of field and includes
number of business such as event planning, restaurant, transportation etc. Mexican Restaurant
Chiquito is a given organisation that words under hospitality organisation and provides number
4

of effective services to the visitors or customers (Gössling, Scott and Hall, 2020). Therefore, it is
a famous Colourful chain restaurant which is dishing up a menu of Tex-Mex favourites, beer and
cocktails. The company is offering best of Mexican food & drinks, in a fun and lively
atmosphere, served up by a team that is passionate about giving our guests a great time. The
restaurant is working for the objective of increasing of operations of the business via managing
the top talent at workplace in the pandemic of COVID 19.
Research questions
 How COVID 19 has impact over human resource in a hospitality firm?
 What are the major issues faced by human resource of Mexican Restaurant Chiquito high
employee turnover during COVID 19?
 What are the effective ways for overcoming the issues associated with the high employee
turnover in pandemic situation like COVID 19?
Aims and objectives
Aim: To identify the impact of COVID 19 on human resource ability to reduce high employee
turnover. A study on Mexican Restaurant Chiquito.
Objectives:
 To explore the impact of COVID 19 on human resource within a hospitality sector.
 To determine the issues faced by human resource of Mexican Restaurant because of high
employee turnover during COVID 19.
 To determine the ways by which human resource can overcome issues associated with
the high employee turnover in pandemic situation like COVID 19.
5

CHAPTER 2: LITERATURE REVIEW
A literature review mainly refers as an exhaustive outline of past examination on a theme. It
is an orderly, reproducible, express and powerful strategy for assessing, blending and
recognizing the current collection of recorded just as finished work created by experts,
researchers and agents (Gössling, Scott and Hall, 2020). For undertaking the present research
based on the area of determining the impact of COVID 19 on human resource ability to retain
top talent at workplace within a hospitality sector, into suitable consideration literature review is
imperative in enhancing detailed data base which would be efficient to enhance recognition
about the chosen study area.
The impact of COVID 19 on human resource within a hospitality sector.
As per the views expressed by Alex Sogno, 2020, In today’s era, the world is facing the
issue of COVID 19 and this has wider impact over the operations and progressions of businesses
as well. This corona is a health disease or can define as an infectious disease which is caused by
a newly discovered corona virus. However, the entire globe is facing the issue of corn virus as it
influences the living of people and also has direct negative impact over the performance and
operations of business. Hospitality is defined to be the most leading industry and contributes a lot
in the economic development of the business, thus it contributes around 10.4 percent of global
GDP which supports one on ten jobs on the universe, thus it has also been said that hospitality
industry is the one of the job provider and the Human resource within hospitality sectors are
badly influenced by the effective of COVID 19 as the hotels are concern over reducing their staff
due to the issue of Corona virus and with the increasing effect of Corona virus the tourism
industry got affected as the number of tourism are reduces at rapid basis and influences the
operations and profitability of the business. COVID 19 adversely impacted the Humnnd resource
of hospitality in the manner of creating Heavy loss of earnings Inability of pay salary to workers,
Discontinuation of main operations of different organizations, unemployment and so on.
On the other hand, Zizek (2020), Covid 19 has negative impact on human resource. This
situation increases the high employee turnover because, they are not able in giving actual salary
that automatically increase high employee turnover. For Instance, the globe is affects as similar
when the Brexit has arises, thus, Brexit was also a major challenge by which businesses within
EU, UK and the entire globe. Therefore, Brexit is mainly determined as the withdrawal of United
6

Kingdom from the European Union which has created a huge impact over the operations and
progression of business industries from each segment.
The issues faced by human resource of Mexican Restaurant because of high employee
turnover during COVID 19
As per the views analysis of Jeanne Meister, 2020, human resource is defined to be the
most imperative aspect of a business, thus human resource plays a vital role in the growth and
success of the business. However, in the context of hospitality industry human resource is
imperative to render effective facilities to the people and satisfy them. Mexican Restaurant
Chiquito is a leading restaurant which has its major concern over reducing the high employee
turnover for the intention of increasing their performance in the pandemic situation of COVID
19. Business from each segment are affected due to COVID 19 (Carr, 2020). For instance, at the
time of Brexit unemployment was considered to be the major challenge and as similar with this,
unemployment and higher employee turnover are also termed to be the major challenge which
are faced by Mexican Restaurant Chiquito while reducing high employee trunover during
pandemic situation like COVID 19. In addition to this, there are assorted issues like Payment of
regular salary, Rewards according to performance, Safeguard the health from contamination,
Conduction of personality development programmes, Extra retaining cost, loyalty of employees
and so on. Thus these are needs to be overcome by the business for reducing the impact of
COVID 19 and employee trunover to gain growth and success
On the other hand, (El Maarouf, Belghazi and El Maarouf (2020), high employee turnover
is a biggest issue within an organisation because it reduced the brand image, decreased business
sales, reduced customer satisfaction etc. These are major issues that raised due to high employee
turnover during Covid 19 situation. Along with this, there are some issues faced by human
resource because of Covid 19 i.e. high employee turnover. This is a main issue that have
negative effect on the performance and ability of human resource manager. This turn to also
impact on Mexican Restaurant by decreasing the brand value and image in marketplace. There
are also some major issues such as conflict among employees, lack of employee engagement,
increase miscommunication among employees and many more. All these issues have direct and
negative impact over business performance of Mexican Restaurant.
The ways by which human resource can overcome issues associated with the high employee
turnover in pandemic situation like COVID 19
7

According to the opinion analysis of Tim McElgunn, 2020, in the light of COVID 19
businesses are at their edge as these influences the functionality of the business and mainly
hampers the human resource at workplace. Therefore, COVID 19 is a recognised as the key issue
in today’s scenario and adversely affect the functionality of business and mainly the Human
resource of the business. Mexican Restaurant Chiquito is leading hotel which came under
hospitality organisation and provides number of effective services to the visitors or customers,
therefore, businesses are facing a lot challenges during the effect of Corona virus (Zaman and et.
al., 2020). However, COVID 19 and Brexit both has direct impact over the entire globe and
mainly influences the hospitality industry, there are assorted ways which can be opt by the
Human resource of the business for the intention of reducing the turnover of employees at
workplace in the pandemic situation of COVID 19. High rewards according performance, Focus
over effective sanitisation of all, help to improve their skills and personality, provide higher
responsibilities, render specific safety training and so on, thus these are termed to be the effective
ways that are significant for a hotel business to reducing the turnover of employees for longer
time and ensure to generate profitability in the situation of Corona virus (Cattivelli and Rusciano,
2020). For instance, Brexit has also created assorted challenged for hospitality industry as before
Brexit the employees of both EU and UK are free to enter into the countries without issuing a
work permit and after Brexit the issue of Unemployment has arises, thus the Brexit and COVID
19 has direct impact over the operations of business and also affect the economic condition of a
country. Although, hiring experienced and skilled employees also helps the business in reducing
the extra turnover and increasing the profitability of the business.
8

CHAPTER 3: RESEARCH METHODOLOGY
It is said that research methodology is systematic plan which helps the researchers to find
the optimal approach for the correct conduct of the research. In fact, philosophers have over the
years developed a number of methodologies to perform work lawfully. Two important research
methods, such as qualitative and quantitative methods of investigation, can be used in particular.
This makes it easy to make the right decisions to achieve favourable results on the selected
subject. Under this, research onion used in conducting the research methodology on impact of
COVID 19 on human resource ability to retain top talent at workplace within a hospitality sector.
The research onion was developed through Saunders et. al., and its different layers given below:
Research Philosophy- It is decided by the assumption that researchers can perform research and
produce research results successfully in relation to the reality. The philosophy of research is
primarily of two kinds such as positivism and interpretativism.
The researcher will use the forms of Interpritivism research philosophy to perform this
analysis (McColl-Kennedy et al . 2019). The major reason to select this philosophy is to obtain
effective results of research based on human perception. In this part, the researcher will assess
the total collected information critically using the different viewpoints of the authors. In addition
to this, the approach is also effective for executing qualitative analyse effectively.
Research Approach- The research approach defines the useful and important method of
data evaluation, which basically translates into two methods that can be used in order to achieve
the right results through the whole examination. In this regard, the approach is mainly based on
deductive and inductive research (Hoque and et. al., 2020).
The inductive research approach is implemented by the researcher as the hypothesis or
theory that relies on analysis of impact of COVID 19 on human resource ability to retain top
talent at workplace within a hospitality sector and results will be influential in achieving a valid
result in inductive research. Even then, inductive methodology needs mixed analysis and the area
is fused with mixed evaluation to tackle the question of the impact of COVID 19 on human
resource ability to retain top talent at workplace within a hospitality sector. However, inductive
approach is suitable for qualitative study and helps in rendering information via the support of
theories and oncepts.
9

Research Choice- Quantitative and qualitative methods of this layer are related. An
investigator must make a significant decision on the selection of any particular method for
carrying out a research.
In this study, qualitative methods are used because they contain single values that are
analysed mainly by use of theoretical aspects. Therefore, it mainly focuses over accumulating
information with the assistance of theoretical aspects and the observation of the authors views.
Research Strategy- Interview is one of the better strategies that used in conducting the
present investigation. This strategy is suitable for conducting qualitative research efficient and it
gives suitable evaluation via conducting one to one session for gathering specific data on impact
of COVID 19 on human resource ability to retain top talent at workplace within a hospitality
sector (Jasmine, 2019).
Data Collection method- Data collection is explained as the process, by which accurate
insights for an examination are collected, measured and analyzed using valued techniques.
Reliable and accurate collection of data is essential in order to maintain the integrity of research,
ensure quality and also make the informed business decisions. Two different types of data
collection methods are primary and secondary. Both are useful methods in data collection and
better investigation (Zheng, Goh and Wen, 2020).
In this, primary method used to develop interview to collect more accurate data in a given
time frame. This could easily be used to collect correct amounts of information in the very short
term. Secondary method, by using various sources including books, journals, internet articles,
and so on, was used in literature review section.
Data analysis- For analysis of the data, there has been thematic analysis used. Under
this, evaluation is being conducted via determining the separate views of the participants to
generate suitable results (Kabir and et. al., 2020).
Time horizon- It is relevant to the efficiency of the time needed to complete the project. This
explains significantly the time needed to complete the project work. Time horizons are
longitudinal and cross-sectional in two various kinds.
Cross sectional time horizons are used, since investigation at other times is primarily
related to the study of the specific phenomenon.
Sampling-It is a process of selecting population part and explained that this is a group of
people who studied in research. Two different types of sampling methods are probabilistic and
10

non probabilistic. Convenience sampling can be effectively examined with non-probabilistic
method as in this participants are selected from the specific group where individual are
connected to the similar subject. There were 5 respondents chosen into account to collect
information related to the impact of COVID 19 on human resource ability to retain top talent at
workplace within a hospitality sector (Maliszewska, Mattoo and Van Der Mensbrugghe, 2020).
Therefore, in this employees of Mexican Restaurant Chiquito is select to gather specific
information as employees are the best choice to gather information from the business and its
operations.
11

CHAPTER 4: FINDINGS AND ANALYSIS
This is a process of analysing and finding data about the topic. Current report is based on
qualitative collected information about the impact of COVID 19 and in order to analysis such
type of data, thematic analysis is being implemented to conduct evaluation via analysing the
views and opinion of the participants (Nicola and et. al., 2020). Therefore, qualitative study is
imperative in providing descriptive evaluation via developing theoretical perspective. In this 6
questions are designed to conduct an interview in which each question is asked from the 5
participants to gather in-depth knowledge about a specific area from evaluating the different
perspective of people.
Interview
Q1) According to you, what are the major influence of COVID 19 over the hospitality industry?
Q2) As per your perspective, what key role are performed by the human resource management
within the hospitality industry?
Q3) What do you think, are the major issues faced by human resource of Mexican Restaurant
Chiquito because of high employee turnover during the pandemic situation like COVID 19?
Q4) As per your perspective, is it important for Mexican Restaurant Chiquito to retain top talent
for surviving during the pandemic of COVID 19?
Q5) Please provide opinion for the suitable ways that are effective in overcoming from the issues
which occurs in retention of employees during the pandemic of COVID 19?
Q6) What do you think, are the effective strategies that Mexican Restaurant Chiquito has to
adopt for retaining top talent during the pandemic of COVID 19?
Thematic Analysis:
Theme 1) There are different major influence of COVID 19 over the hospitality industry.
Interpretation: In this present analysis the study is being executed over determining the major
impact of COVID 19 over the hospitality industry and in this interview is being executed among
5 participants.
Participants 1: According to the detailed analysis of the participants view it has been analysed
that, the participant said that COVID 19 mainly has its impact over Heavy loss of earnings
within the hospitality sector.
12

Participants 2: The participant is in concern with inability of pay salary to workers, therefore,
the participants said that, business is not able to provide salary to their employees in the
pandemic situation.
Participants 3: This participant said that Discontinuation of main operations of different
organizations is the major impact of COVID 19 over the operations hospitality sector.
Participants 4: The 4th participants have initiated to determine that, the COVID has wide impact
over the mentality of the people to visit outside and having outsider food, thus this also
influences the operations of restaurant business.
Participants 5: The last participants have said that, people with having health issues are not
sustained at workplace as the management of the business are concern over hiring people with
good health conditions and this also create dissatisfaction among people.
Theme 2) There are different key roles that are performed by the human resource
management within the hospitality industry.
Interpretation: As per the evaluation of participants views it has been analysed that here is
different key role which are performed by the human resources management within the
hospitality industry. Therefore, different participants have provided different views:
Participants 1: In the interview the first participant have said that, recruitment and selection is
the key role of HRM at workplace.
Participants 2: Another, respondent is concern with training and development, therefore, this is
the key aspect to perform by the human resource management at workplace to enhance business
operations.
Participants 3: The third participant has initiates to tell that employees retention is also a major
role of human resources management to take long term operations of the business to gain
progression.
Participants 4: Over this specific question the fourth selected employee have said that,
Employees compensation and benefits is also the key role of human resource within an
organisation.
Participants 5: The last participants have said that, increasing morale of employees is also a
major role performed by the HRM to increasing the efficiency of working. Therefore, increasing
morale and motivation helps the business to enhancing the operations of the business.
13

Theme 3) There are different issues faced by human resource of Mexican Restaurant Chiquito
because of high employee turnover during the pandemic situation like COVID 19.
Interpretation: As per the detailed analysis executed over participants views it has been analysed
that, there are assorted issues faced by human resource of Mexican Restaurant Chiquito because
of high employee turnover during the pandemic situation like COVID 19. Therefore, in this
selected participants are 5 and different people have different perspective over the existing
aspects.
Participants 1: According to the view of the first participants it has been evaluated that, Payment
of regular salary is the key issue which is widely faced by Mexican Restaurant Chiquito in the
pandemic of COVID 19 as the operations of the business are not carried effective due to the
government norms so the company is not able pay to their employees.
Participants 2: As per the analysis of the participant view, it has been analysed that the second
respondent said that Rewards according to performance is also an another key issue faces by the
business as in the pandemic of COVID 19 employees are not sustaining at workplace and the
rewards and benefits are only provided to the specific employees and this creates higher
dissatisfaction among employees.
Participants 3: As per the evaluation of the view of the employee it has also been analysed that,
Safeguard the health from contamination is also an another issue which is faces by Mexican
Restaurant Chiquito. However, due to increasing impact of COVID 19 the people are very much
concern for their health condition and are avoid to go for work and this also affects the operation
of the business.
Participants 4: The fourth participants have said that, Conduction of personality development
programmes is also a major issue which affects the functionality of business during the pandemic
of COVID 19, as the conduction of personality development programmes is main issue because
in COVID19, there is requirement of proper distancing.
Participants 5: The last participants have said that, the business is also facing the issue of lower
business profitability, thus in the Pandemic of COVID 19 the business are not able to run their
operations efficient and that affects the situation within market an also decreases the profitability.
Theme 4) In different manner it is important for Mexican Restaurant Chiquito to retain top
talent for surviving during the pandemic of COVID 19.
14

Interpretation: As per the detailed evaluation of the project it has been determined that, in
different manner it is important for the Mexican Restaurant Chiquito to retain top talent for
surviving during the pandemic of COVID 19. Therefore, in this analysis is conducted among the
6 employees to gather valid and reliable information and the participants has provided different
statement over the similar area.
Participants 1: In the process of interview, the first participant have said that, retaining top talent
is imperative to conduct regular business operations, therefore, experienced employees are liable
to perform business operations more effectively and quickly.
Participants 2: As per the evaluation of the study, it has been evaluating from the specific
participants view it has been analysed that, retaining top talent is creating benefit for the Mexican
Restaurant Chiquito restaurant in increasing the satisfaction of the customers as people with
effective experience are liable to perform business operations effectively.
Participants 3: In this present area, the participant has state that, retaining top talent is also
valuable in developing the production and operations of the business as increasing sustainability
helps the employees to motivate and perform with more enthusiasm and motivation.
Participants 4: The fourth participant over this specific question have said that, the retention of
top talent is also significant for Mexican Restaurant Chiquito in reducing the high turnover of the
business and also execute the operations effectively.
Participants 5: The last participant over this specific aspect have determined that, retention of
employees are valuable in enhancing coordination and collaboration among employees to
conduct business operations smoothly without facing any kind of issue and conflict.
Theme 5) The suitable ways that are effective in overcoming from the issues which occurs in
retention of employees during the pandemic of COVID 19.
Interpretation: As per the detailed analysis of the project it has been evaluated that, here are
assorted ways that are effective in overcoming form the issues that occurs in retention of
employees during the pandemic of COVID 19. Therefore, the analysis is being executed among
5 employees of Mexican Restaurant Chiquito who are working for satisfying own as well as
business objectives.
Participants 1: In this specific interview process, the first participant have said that, High
rewards according performance is evaluated as the best possible way which can widely approach
15

by High rewards according performance to conducting suitable operations in the COVID
situation.
Participants 2: As per the opinion of the second employee over this specific aspect it has been
analysed that the participant have said that, Focus over effective sanitisation of all is also a major
aspect which could effectively be consider by the Mexican Restaurant Chiquito to enhance the
operations of the business and overcoming the challenges which are arises in this current
pandemic.
Participants 3: In this specific question the participant have initiates that Provide higher
responsibilities is also an another aspect which can effectively be considered by the business to
retain top talent as people with effective responsibilities are more liable to perform their
operations effectively and gain progression for the business and their own performance.
Participants 4: As per the view evaluation of author it has also been determined that, business
needs to help their employees to improve their skills and personality, therefore it is imperative
for the business to addressing the weakness of the employees and increasing the entire business
operations.
Participants 5: According to the view of last participant it has been evaluated that there is also
an another way to retain top talent is developing suitable policies and legislations for the
business to improvising the working ability of the employees and making suitable protection
from COVID.
Theme 6) The effective strategies that Mexican Restaurant Chiquito has to adopt for retaining
top talent during the pandemic of COVID 19.
Interpretation: In this specific study, the analysis is also being executed that to analyse the
effective strategies that Mexican Restaurant Chiquito has to adopt for retaining top talent during
the pandemic of COVID 19. Therefore, the interview is conducted among the 5 employees of the
restaurant as they are more liable to provide strategies that are effective for the business.
Participants 1: The first participant over this specific aspect has states that, Development of
technological working practices therefore, this defined to be the most imperative aspect which is
effective for the business in reducing the personal interaction from the people and avoiding the
risk of COVID.
Participants 2: In addition to this, the participant have state that, working with optimum health
and safety measures is also an effective strategy which can opt by Mexican Restaurant Chiquito
16

to enhance the operations of the business via providing assurance regarding the protection from
COVID 19.
Participants 3: The third participant over this aspect have initiates to determine that, Bonus or
benefits as per performance is also an another effective strategy which helps the business to
attract and retain top talent during the pandemic of COVID 19. Therefore, high incentives and
benefits helps an individual to perform with more coordination and collaboration.
Participants 4: In this specific question the participant have state that, businesses should also be
creating awareness about the COVID situation and command employees to use measures of
protection to managing operations in the pandemic of COVID 19.
Participants 5: As per the view evaluation of the view of another participant it has been
determined that, business should also follow the policies and legislations provided by the
government to avoid issues and risk at workplace. Therefore, this also helps the business to
managing employees at workplace and conduct suitable business operations.
17

CHAPTER 5: CONCLUSION
From the above findings and data analysis, it has been concluded that COVID 19 has major
impact over hospitality industry as compare to Brexit. Due to COVID 19, hospitality industry
faced issues in earning, paying salary to employees, attracting of customers etc. This has major
effects that also impacted on human resource in different manner such as retention of talented
employees, prevention of employees from contamination and allowing of work with same
capacity of workers. Apart from this, Brexit is another situation that also impacted over HR
department of hospitality organisation in different ways such as Inability to provide effective
level of rewards, hard to retain employees for longer period of time and difficult in finding of
talented candidates. Along with this, majority of participants had opinion as COVID 19 has
major impact as compare to Brexit. As per the evaluation of the study it has been concluded that,
COVID is employee turnover is the considered aspect of human resource management and the
businesses in the current pandemic has facing the issue of high employee turnover, therefore, itt
is important or the businesses to attracting and retaining talent at workplace for reducing the
turnover of the business and increasing the operations of the business. In addition to this, it has
also been state that, businesses within hospitality segment facing a lot issue related with high
employee turnover like decreasing in performance, lower profitability, decreasing the brand
image and so on, thus, these all has direct impact over the operations and progression of the
business. As per the evaluation of the participants view it has also been concluded that, employee
turnover is a major issue which is widely faces by the business in this current pandemic and this
needs to be addressed by managing top talent at workplace.
18

Chapter 6: Recommendation
From the above findings it has been recommended that COVID 19 has negative effect on
overall hospitality industry. There are some suggestions to human resource of Mexican
Restaurant Chiquito in eliminating the negative effect of COVID 19 through effective regulation
of remuneration policies. These are suggested as below:
 Mexican Restaurant Chiquito must provide remuneration as per earning that will be
beneficial in retaining of talented workers and reducing effects of COVID 19 at
workplace.
 Mexican Restaurant Chiquito should focus over performance bonus that supports them in
higher retention of talented workers in COVID 19 situation.
 After the analysis of the study it has also been recommended to Mexican Restaurant
Chiquito to ensure their employees to maintain all the safety measure that are beneficial
for the employees to operate within the pandemic of COVID 19 and not being affected by
coronavirus.
 In addition to this, the Mexican Restaurant Chiquito, is a leading restaurant which has an
effective customers base and for rendering satisfaction to the customer, business should
also provide suitable training and development sessions in relation to the COVID and the
required measures taken by the business to conduct suitable operations.
 After evaluating the contemporary situation, it has also been suggested to Mexican
Restaurant Chiquito to implementing effective technological working practices to
avoiding face to face interaction in the pandemic of COVID 19 and also improvises the
operations of the business.
19

Limitations of the research
There are various limitations that will be conducted during completion of full project in
effective and systematic manner. These limitations are insufficient time, lack of capital, improper
and unethical behaviour of respondents, difficulties in selection of best methodology and many
more. All these are major limitations that are not good for carrying out whole project in systemic
and accurate manner. Along with this, there are some major limitations of the research that will
be explained as below:
Lack of previous research studies on the current topic: This is a biggest limitation that
will be facing while collecting secondary data for literature review. Collection of insufficient
secondary information about the topic impact on investigator in completion of full project
effectively. There is different information about the impact of Covid 19 on human resource
ability, but there were lack of data available regarding the ability of human resource manager in
reduction of high employee turnover.
Time constraints: This is another limitation of the research that impact on researcher in
negative manner. There are different activities such as development of aim and objectives,
creating literature review, selection of best methodology etc. All these activities require
appropriate time, which is not enough for this research.
Therefore, all these are major limitations that will be impact on investigator while conducting
this investigation in systematic and effective manner.
20

CHAPTER 6: REFLECTION AND ALTERNATIVE RESEARCH
METHODOLOGY
The potential purpose behind executing an investigation is to resolve an issue by which
society, business, individuals or certain groups of people are affected, thus, an investigation
mainly helps people in developing better understanding in relation to a specific area and resolve
the issue with the help of accumulating information. I am very much happy and glad to get an
opportunity to execute an evaluation over the area of determining the impact of COVID 19 on
human resource ability to retain top talent at workplace within a hospitality sector. Therefore,
COVID 19 is recognised to be the most considered area for study as it is a major issue which has
diverse impact over an individual, society, business and the entire globe. Thus, I have been
pleasant to conduct detailed analysis over this big issue and how it influences the businesses and
mainly the Human resource ability to retain and sustain effective talent at workplace. Therefore,
I have been considering that for better execution of investigation, suitable selection of
methodologies are required to lead the investigation in correct and ethical manner. However, for
the evaluation of this study I have been seen that in this existing investigation work, quantitative
research has been applied by to conduct the investigation in the light of accumulating
information that are encompasses over original facts and figures. In addition to this, deductive
approach and positivism philosophy has been implemented to support quantitative analysis with
the help of gathering information through the opinion analysis of others and building up suitable
theorises and hypothesis are based on the chosen study area. Despite from this, I have also been
recognising that in this both primary and secondary tools are effective to gather valuable
information, thus primary investigation mainly be considered to gather original and first hand
information via the help of developing questionnaire. On the other hand, secondary tools like
books, journals, articles and many other are imperative in developing theoretical framework and
develop the base for investigation.
Although, I have been recognising that, in this primary research is mainly being executed
via the support of questionnaire but there are assorted source available like interview,
observation, focus group, case study and so on for execution of primary study. However, as per
my own recognition regarding the methodological aspect I have been seen that Interview is
termed to be the best alternative source for gathering information, In addition to this, qualitative
research mainly provides information that are based on qualitative aspects. However, researcher
21

is using questionnaire because it is less time consuming tool than interview, thus in interview is
time consuming process as in this personal round has been executed with each respondents
which takes a lot time. Despite from this, I have also been said that, this study is efficacious for
me in exploring my own knowledge and skills in relation to this specific area and helps me in
increasing my academic ability. Furthermore, with this study I have attained a lot idea about the
management of time which would be beneficial for me in my future aspects. Thus my experience
regarding accumulation of information has also enhanced which in turns in creating value for me
in attempting my future projects in more liable manner.
22

REFERENCES
Books and Journals
Baum, T. and Hai, N. T. T., 2020. Hospitality, tourism, human rights and the impact of COVID-
19. International Journal of Contemporary Hospitality Management.
Béland, L. P., Brodeur, A. and Wright, T., 2020. The short-term economic consequences of
Covid-19: exposure to disease, remote work and government response.
Gössling, S., Scott, D. and Hall, C. M., 2020. Pandemics, tourism and global change: a rapid
assessment of COVID-19. Journal of Sustainable Tourism. pp.1-20.
Hoque, A. and et. al., 2020. The effect of Coronavirus (COVID-19) in the tourism industry in
China. Asian Journal of Multidisciplinary Studies. 3(1). pp.52-58.
Jasmine, C. A., 2019. Impacts of Covid-19 on Company and Efforts to Support Organization
Adaptable. Dr. David F. Rico, PMP, ACP, CSM, pp.67-70.
Kabir, M., Afzal, M. S., Khan, A. and Ahmed, H., 2020. COVID-19 economic cost; impact on
forcibly displaced people. Travel Medicine and Infectious Disease.
Maliszewska, M., Mattoo, A. and Van Der Mensbrugghe, D., 2020. The potential impact of
COVID-19 on GDP and trade: A preliminary assessment.
Nicola, M. and et. al., 2020. The socio-economic implications of the coronavirus and COVID-19
pandemic: a review. International Journal of Surgery.
Parnell, D., Widdop, P., Bond, A. and Wilson, R., 2020. COVID-19, networks and
sport. Managing Sport and Leisure, pp.1-7.
Wen, J., Kozak, M., Yang, S. and Liu, F., 2020. COVID-19: potential effects on Chinese
citizens’ lifestyle and travel. Tourism Review.
Zheng, Y., Goh, E. and Wen, J., 2020. The effects of misleading media reports about COVID-19
on Chinese tourists’ mental health: a perspective article. Anatolia. 31(2). pp.337-340.
Gössling, S., Scott, D. and Hall, C.M., 2020. Pandemics, tourism and global change: a rapid
assessment of COVID-19. Journal of Sustainable Tourism, pp.1-20.
Zizek, S., 2020. PANDEMIC!: Covid-19 Shakes the World. John Wiley & Sons.
Carr, A., 2020. COVID-19, indigenous peoples and tourism: a view from New Zealand. Tourism
Geographies, pp.1-12.
Zaman, K. T. and et. al., 2020. COVID-19 Pandemic Burden on Global Economy: A Paradigm
Shift.
Cattivelli, V. and Rusciano, V., 2020. Social Innovation and Food Provisioning during Covid-19:
The Case of Urban–Rural Initiatives in the Province of Naples. Sustainability, 12(11),
p.4444.
El Maarouf, M. D., Belghazi, T. and El Maarouf, F., 2020. COVID–19: A Critical Ontology of
the present1. Educational Philosophy and Theory, pp.1-19.
Online
Sogno, A., 2020. COVID-19 Crisis Forces Hoteliers to Review Their Human Resources
Strategies. [Online]. Available Through : <
https://www.hospitalitynet.org/opinion/4098660.html>.
Meister, M., 2020. The Impact Of The Coronavirus On HR And The New Normal Of Work.
[Online]. Available Through : <
https://www.forbes.com/sites/jeannemeister/2020/03/31/the-impact-of-the-coronavirus-on-
hr-and-the-new-normal-of-work/#423aaae52b60>.
23

McElgunn, T., 2020. 5 ways the COVID-19 crisis will transform HR’s role. [Online]. Available
Through : < https://www.hrmorning.com/articles/covid-will-transform-hr/>.
24