The process of managing diversity and challenges faced by Latitude International Restaurant of London

1 CHAPTER 1: INTRODUCTION1 Overview of research1 Background of research 1 Rationale of research 1 Research aim 2 Research Objectives 2 Research questions 2 Gantt Chart 2 CHAPTER 2: LITERATURE REVIEW 4 Concept of diversity at workplace 4 Benefits of diverse workplace 4 Challenges faced by organisations in managing diversity 6 Ways to deal with challenges of managing diversity 6 CHAPTER 3: RESEARCH METHODOLOGY8 Research philosophy 8 Research Approach8 Research Choice 8 Time horizon: 9 Research design: 9 Sources of data 9 Sampling 9

RESEARCH PROJECT

Contents
TOPIC: “The process of managing diversity and challenges faced by Latitude International
Restaurant of London”. .................................................................................................................1
CHAPTER 1: INTRODUCTION....................................................................................................1
Overview of research...................................................................................................................1
Background of research...............................................................................................................1
Rationale of research....................................................................................................................1
Research aim................................................................................................................................2
Research Objectives.....................................................................................................................2
Research questions.......................................................................................................................2
Gantt Chart...................................................................................................................................2
CHAPTER 2: LITERATURE REVIEW.........................................................................................4
Concept of diversity at workplace...............................................................................................4
Benefits of diverse workplace......................................................................................................4
Challenges faced by organisations in managing diversity...........................................................6
Ways to deal with challenges of managing diversity...................................................................6
CHAPTER 3: RESEARCH METHODOLOGY.............................................................................8
Research philosophy....................................................................................................................8
Research Approach......................................................................................................................8
Research Choice ..........................................................................................................................8
Time Horizon: .............................................................................................................................9
Research design:..........................................................................................................................9
Sources of data ............................................................................................................................9
Sampling......................................................................................................................................9
Research ethics- ........................................................................................................................10
Research limitation- ..................................................................................................................10
Research reliability and validity- ..............................................................................................10

Research budget ........................................................................................................................10
Chapter 4: Data Findings, Analysis and Discussion .....................................................................11
Thematic analysis.......................................................................................................................14
Chapter 5: Conclusion, Recommendations and anticipated Limitations.......................................22
Conclusion.................................................................................................................................22
Recommendations......................................................................................................................22
Anticipated limitations...............................................................................................................22
REFERENCES..............................................................................................................................23
Appendix .......................................................................................................................................24

TOPIC: “The process of managing diversity and challenges faced by Latitude
International Restaurant of London”.
CHAPTER 1: INTRODUCTION
Overview of research
Creating a diverse culture at workplace considered as the most essential requirement in
business, in which a company gain a number of opportunity (Jansen and et. al., 2016). It includes
better employee performance, develop innovation, accessibility for broader client base etc. But, it
creates a number of challenges as well, because managing diversity at workplace consider as
most difficult task. The present research is going to make an in-depth investigation on
importance of diverse culture at workplace and challenges faced by a company in managing its
diversity. For this purpose, a case analysis is done on a restaurant named by Latitude
International Restaurant of London, that deals in hospitality industry (Singh and Gupta, 2015).
As business has become much global today, therefore, in order to provide best services to
customers, organisations concern more on creating diversity at workplace.
Background of research
Latitude International Restaurant is situated at South Wimbledon of London, which is
based on Mexican theme of style. This restaurant is known for its best customer service, where to
serve the same it has given employment to diverse culture at workplace (Saunders and
Townsend, 2016). This would have provided a number of benefits like increase productivity
employees due to diverse team-work. But to manage the diversity, this restaurant is facing a
number of challenges also. The present research helps in analysing the key challenges of
diversity and process by which it can be managed as well.
Statement of research problem
To incorporate diversity at workplace, a company needs to develop effective business
strategy.
1

Rationale of research
The main reason behind chosen of this topic i.e. “managing diversity” is to analyse how a
company deals with challenges of this process and gain opportunity by developing the same.
This would help researchers in understanding the concept of diversity and its importance of
global companies that deal in hospitality industry (Little and et. al., 2015). This study also aid
researchers to increase their research skills by using a number of methods for collecting,
analysing and interpreting the required information.
Research aim
“To analyse the importance of managing diversity and challenges faced by
organisations” A study on Latitude International Restaurant of London.”
Research Objectives
 To understand the concept of diversity at workplace.
 To determine the benefits gained by Latitude International Restaurant by implementing
diversity at workplace.
 To identify the key challenges faced by managers of Latitude International Restaurant
while managing diversity.
 To determine the way by which Latitude International Restaurant can overcome from
challenges of diversity.
Research questions
 Do you understand the concept of diversity at workplace?
 What is the importance of diverse culture for Latitude International Restaurant in
developing productivity of its workplace?
 What are the challenges faced by managers of Latitude International Restaurant while
managing diversity?
 Which process helps the respective restaurant to manage diversity and earn the benefits
of it?
Gantt Chart
This technique is used to segregate the main activity of research into smaller ones and
framing each in a proper period of time (Al-Jenaibi, 2017). It includes introduction which
concerns about what is going to analyse in research, literature review which shows collection of
2

secondary information on chosen topic, research methodology for analysing the collection of
methods required for conducting the investigation, in order to explore appropriate outcomes and
draw valid conclusion from same. In present research, time-period needed to complete each
activity is given below;-
3

4

CHAPTER 2: LITERATURE REVIEW
Concept of diversity at workplace
According to Monique Di Maio (2015), diversity can be defined as a variety of different
skills and experiences which arise from difference in culture, background and characteristics of
employees within a workplace (Understanding diversity at the workplace, 2015). A company
having no diversity at its organisation may face a number of drawbacks like loss of productivity,
inability to retain and attract talented people, inability to earn satisfied customers and more. In
context with Latitude International Restaurant of London, due to increase in competition, it
needs to concern on bring diversity at workplace (Hall, 2016). This would help in increase
innovation, effectiveness of business profitability and more. As people like to spend their
valuable time in those restaurants that cater their needs more effectively. Therefore,
incorporating diversity helps in understanding the needs of customers by developing interaction
with them, in their own language (Guillaume and et. al., 2017). But before bringing diversity at
workplace, management of respective restaurant also need to concern on understanding what it
really means. A diverse workplace means to hire workers of different backgrounds by balancing
the ratio of men to women. This would help in fostering the creativity at different levels of
experience, as well as offer a range of viewpoints and ideas for enhancing performance of
business. Workers having diverse backgrounds also help in interacting with a broader customer
base which aid in catering their needs more effectively (Mok, Shen and Yang, 2015).
Benefits of diverse workplace
As per views of Christina Martic (2018), it has been evaluated that workplace diversity has
the tangible and direct benefits for an organisation (Top 10 benefits of diversity at the workplace,
2018). The companies having diversity at workplace have greater chance to outperform then
their competitors, as well as achieve higher benefits (Wrench, 2016). Diversity reflects the best
talented workers employed by a company to gain a competitive advantage. With respect to
Latitude International Restaurant, it mainly seeks to serve best ethnic dishes in traditional
manner to each customer. For serving best cuisine and high quality of food, it becomes essential
for this restaurant to employ workers having diverse culture (Hislop, Bosua and Helms, 2018).
This would help in getting a number of benefits like –
5

 Variety of different perspectives – Having a various perceptive helps Latitude
Restaurant in developing a variety of dishes and serving in best presentable way, to
attract customers (Kakabadse and Bank, 2018). It would more help during planning and
executing a business strategy to improve performance of workplace.
 Better decision making – When people belongs from different background and work at
same place then working in collaboration help in taking more effective decisions, for
business profitability (Noe and et. al., 2017).
 Increased creativity and productivity of workplace – Diversity directly leads to
develop creativity and innovation in business, where workers belong to different
background support organisation in enhancing their customer services. In this regard,
having a diverse team help Latitude in getting the innovative leader who is able to cater
need of business, by influencing employees towards accomplishment of corporate goals.
 Higher employee contribution – When a company has diverse background then it
would gain higher opportunity to retain employees and their contribution in achievement
of objectives, more easily. In context with Latitude Restaurant, this would help in getting
engagement of employees with serving best services to customers, by catering their
needs on time.
6

Challenges faced by organisations in managing diversity
According to the views of Kakabadse and Bank (2018), it has been analysed that apart
from various benefits of diversity, a company faces a number of challenges also (Managing
workplace diversity: Issues and Challenges. 2012). It includes ethnic and cultural difference, gap
skills due to difference in language and communication, collaboration among workers and more,
all these challenges lead to create the major conflicts among workers that impact directly on their
performance and behaviour. Hereby, ethnic and cultural different may create discrimination at
workplace, which leads to adversely affect business reputation. Similarly, language and
communication difference among workers, create challenge for management of Latitude
Restaurant in developing collaboration between them. When new workers are hired at workplace
who are extremely talented then, it leads to increase generation and skill gap between workers as
well. This may demotivate other workers who are less skilled and generate conflicts among
them. Therefore, under such conditions, it becomes essential for respective restaurant to develop
effective strategies for managing diversity at workplace and gain higher benefits of the same.
Ways to deal with challenges of managing diversity
According to Harold Patrick and Vencent (2019), diversity management can be defined as a
process of creating and maintaining a positive work environment at workplace, where the
similarities and differences of each individual is valued (How to manage diversity at workplace,
2019). The concept of diversity mainly emphasize on acceptance and respect culture of each
worker so that higher contribution of them can be gained, to achieve business objectives. But as
it create various challenges for organisations, therefore, the ways through which Latitude
Restaurant can deal with same are given below:-
 Spot problems and overcome from them: In order to deal with diversity, it is essential
for management of Latitude restaurant to identify problems that arise barriers in
incorporating diversity at workplace (Jansen and et. al., 2016). This would help in
developing effective strategies to deal with challenges and managing diversity more
effectively.
 Organizing training for reducing communication gap: As main challenging role in
front of respective restaurant to implement diversity is communication and language gap.
Therefore, by organizing training where workers gain opportunity to improve weaknesses
and learn new languages, will help in developing effective collaboration among them.
7

This would lead to reduce skills gapand enhance productivity as well as performance of
them also.
 Set objective standards to avoid discrimination: By setting appropriate standard at
workplace where each worker get equal opportunity to show talents and contribute efforts
in achievement of business objectives, will also lead to implement diversity at workplace
(Singh and Gupta, 2015).
8

CHAPTER 3: RESEARCH METHODOLOGY
For gathering information and conducting an in-depth analysis on a particular topic, project
makers use a number of research technique (Saunders and Townsend, 2016). It includes
qualitative and quantitative research methods that helps in gathering reliable and fact based
information of a chosen topic more effectively. In context with present research which is based
on diversity management, a number of approaches are used as described below to obtain specific
data and make analysis on same.
Research philosophy
This part of research is concerned with techniques that is required to investigate a project.
It includes interpretivism that provides in-depth knowledge about feedback of respondents
obtained for addressing the research problems, whereas positivism is concerned with revealing
the laws that governs behaviour of them (Little and et. al., 2015). As interpretivism approach is
based on qualitative methods for developing close interaction with chosen respondents and
obtaining their views on given topic, therefore, project makers have adopted this approach for
conducting the present research.
Research Approach
In order to get an insight of deep information of a topic, project makers can adopt either
inductive or deductive approach. Here, both approaches help in collecting reliable information in
detailed manner (Al-Jenaibi, 2017). But concerning on authenticity, inductive approach has been
obtained by present researchers to collect information on diversity management.
Research Choice
Generally, two types of research methods are used for gathering information that are
qualitative and quantitative. Here, qualitative method deals with theoretical data while
quantitative research includes the numerical information for analysing a topic statistically.
Therefore, both types of methods have consisted the unique features and can be used by
simultaneously for conducting a project investigation (Hall, 2016). But only qualitative research
method has been used in present project to take the feedbacks of respondents that are selected
from company’s stakeholders group randomly.
9

Time Horizon:
It refers to most essential tool under a research that describes time limit of conducting each
activity, so that project makers can meet the deadline of assignments (Guillaume and et. al.,
2017). Here, they use Gantt Chart method to describe time required for each activity like
formulating aims and objectives relevant to research topic, conducting literature review,
analysing information and more.
Research design:
This part of research methodology described procedure to organise, arrange and interpret
entire which is obtained through primary and secondary research techniques (Mok, Shen and
Yang, 2015). Here, for designing the research plan, project makers of present research can adopt
any one technique from descriptive, exploratory or experimental, where each method will prove
beneficial in conducting the in depth analysis. For this purpose, descriptive research design has
been chosen for profiling the research method and make analysis from gathered information.
Sources of data
For gathering the required information on a specific topic, project makers can use a
number of sources such as primary and secondary resources. Hereby, questionnaire, mailing,
group discussion method, interviews and all, are considered as primary resources for obtaining
original and reliable information on a chosen area. While, external sources like book and
magazines, company’s data, government census report and more, refer to secondary sources for
gathering descriptive information under literature part of research (Wrench, 2016). Here,
questionnaire method have been used for collecting primary information and journal articles for
secondary one in present research project.
Sampling
Sampling refers to a process of collecting sample of a data having large population, either
on random or non-random basis. It includes various techniques that help in selecting the sample
that simple, stratified, cluster and more sampling methods (Hislop, Bosua and Helms, 2018). for
this process, to select sample from total population, simple random sampling is used. Here, in
present research a sample of 20 respondents are chosen from stakeholders of given restaurant to
get their views on concept of diversity.
10

Research ethics-
In order to create effectiveness of research, it is essential for researchers concern on ethical
consideration, where they must ensure that personal detail of any respondent will not reveal in
front of third party (Kakabadse and Bank, 2018). Along with this, while gathering data from
secondary source, researchers also need to concern on authenticity of website also, from where
data has been extracted. All these procedures help in maintaining ethics at every stage of
research.
Research limitation-
The shortage of resources i.e. human capital and financial resources impact negatively on
outcome of research. Here, due to both factors researchers have faced issues in conducting the
research in desired way (Noe and et. al., 2017). But developing proper budget plan and
cooperation of research team, aid project makers to reduce limitation and obtain information
more appropriately.
Research reliability and validity-
Through consideration of authenticity of websites and other secondary sources, researchers
get opportunity to maintain reliability and validity of assign projects.
Research budget
The main requirement for conducting a research includes adequate amount of capital that
helps in running entire activities appropriately in desired way. Here, for primary survey and
access internet resources, minimum £500 is required by project makers.
11

Chapter 4: Data Findings, Analysis and Discussion
Data analysis refers to the systematic procedure under which information is gathered,
collected and stored in appropriate manner. Data analysis is important because it provides data
on the basis of which conclusion and recommendations is given. Thematic analysis is used for
data analysis. Under this method, there is use of different themes which provides brief
information about research questions to reader.
12

Questionnaire
Name:
Employee ID:
Designation:
Q1. Do you have knowledge about importance of diversity at workplace?
a) Yes
b) No
Q2. Is there any impact of diversity on productivity of business and employee performance of
Latitude international restaurant?
a) Yes
b) No
Q3. What are the advantages of incorporating diversity at workplace for Latitude
International Restaurant?
a) Higher employee contribution
b) Increase productivity of workplace
c) Higher satisfaction of customers
Q4. What are the main challenges Latitude International Restaurant has faced due to diverse
culture at workplace?
a) Ethnic and cultural difference
b) Linguistic and communication gap
c) Conflicts among workers
Q5. Which is the best procedure of managing diversity at workplace?
a) Spot problems and overcome from them
b) Organizing training for reducing communication gap
c) Set objective standards to avoid discrimination
Q6. Do conflicts among workers impact on productivity and their performance at Latitude
International Restaurant?
a) Yes
b) No
Q7. What are the strategies that Latitude International Restaurant need to concern while
developing diversity at workplace?
13

a) Creating a diversity initiative
b) Develop a conflict resolution process
c) Keep an open door policy
Q8. Which factor impact more on creating diversity at workplace within Latitude
International Restaurant?
a) Less financial resources
b) Inadequate HR policies
c) Ineffective management
Q9. Recommend the factors that management of Latitude International Management need to
concern more for managing diversity at workplace…
14

Thematic analysis
Theme 1:
Q1. Do you have knowledge about importance of diversity at workplace? Frequency
 Yes 15
 No 5
Interpretation: It has been interpreted from above graph that major respondents that are 15 out
of 20 are familiar with concept of diversity at workplace. While remaining 5 participants do not
possess proper information about same.
15
Yes No
0
2
4
6
8
10
12
14
16 15
5
Column B

Theme 2:
Q2. Is there any impact of diversity on productivity of business and
employee performance of Latitude international restaurant?
Frequency
 Yes 17
 No 3
Interpretation: It has been interpreted from above graph that 17 respondents out of 20 are agreed
that diversity at workplace, directly impact on performance of workers either positively or
negatively. While remaining 3 respondents do not think the same.
16
Yes No
0
2
4
6
8
10
12
14
16
18 17
3
Column B

Theme 3:
Q3. What are the advantages of incorporating diversity at workplace for
Latitude International Restaurant?
Frequency
 Higher employee contribution 10
 Increase productivity of workplace 5
 Higher satisfaction of customers 5
Interpretation: From graph, it has been interpreted that by implementing diversity at workplace,
Latitude Restaurant will gain a number of benefits. 10 respondents out of 20 state that higher
contribution of employees will prove beneficial for respective organisation in enhancing its
performance. While 5 respondents state that increase in productivity of workplace will prove
better for the same. Other than this, 5 remaining ones are in favour with higher satisfaction of
customers.
17
Higher employee contribution
Increase productivity of workplace
Higher satisfaction of customers
0
1
2
3
4
5
6
7
8
9
10
10
5 5
Column E

Theme 4:
Q4. What are the main challenges Latitude International Restaurant has
faced due to diverse culture at workplace?
Frequency
 Ethnic and cultural difference 10
 Linguistic and communication gap 5
 Conflicts among workers 5
Interpretation: From the above figure, it has been interpreted that out of 20 respondents 10 are
agreed that ethnic and cultural difference is the major challenging role in front of management of
Latitude restaurant. While other 5 respondents state that linguistic and communication gap arise
more issues when diversity bring at workplace. The rest of participants that are 5 think that
conflicts among workers will affect the process of managing diversity in front of present
company.
18
Ethnic and cultural difference
Linguistic and communication gap
Conflicts among workers
0
1
2
3
4
5
6
7
8
9
10
10
5 5
Column B

Theme 5:
Q5. Which is the best procedure of managing diversity at workplace? Frequency
 Spot problems and overcome from them 8
 Organizing training for reducing communication gap 6
 Set objective standards to avoid discrimination 6
Interpretation: In order to manage diversity at workplace, management of Latitude Restaurant
can adopt various methods. It includes set objective standards to avoid discrimination, organizing
training for reducing communication gap and identify problems then make strategy to overcome
from the same. From above graph, it has been interpreted that 6 out of 20 respondents think that
organizing training for reducing communication gap is the best procedure of managing diversity
19
0
2
4
6
8
8
6 6
Column E

at workplace. While other 6 think that setting standard will help in avoiding discrimination that
directly lead to manage diversity for respective restaurant. Other than this, remaining 8
respondents are in favour with concept of spotting problems and developing strategies
accordingly.
Theme 6:
Q6. Do conflicts among workers impact on productivity and their
performance at Latitude International Restaurant?
Frequency
 Yes 18
 No 2
Interpretation: Developing diversity at workplace lead to create major conflicts between
workers, that impact directly on performance of them at individual level. According to above
graph, it has been interpreted that out of 20 respondents 18 are in favour with the above
statement. While remaining 2 are disagree with same because they thought diversity will lead to
arise discrimination at workplace, that may affect performance in indirect way.
20
Yes No
0
2
4
6
8
10
12
14
16
18
18
2
Column B

Theme 7:
Q7. What are the strategies that Latitude International Restaurant need to
concern while developing diversity at workplace?
Frequency
 Creating a diversity initiative 9
 Develop a conflict resolution process 5
 Keep an open door policy 6
Interpretation: In order to manage diversity at workplace, 9 respondents out of 20 state that
creating a diverse initiative will prove better strategy for Latitude Restaurant in the same. While
other 5 respondents as shown in above figure state that developing a conflict resolution process
21
Creating a diversity initiative
Develop a conflict resolution process
Keep an open door policy
0
1
2
3
4
5
6
7
8
9
9
5
6
Column H

will be a better strategy for respective hotel in implementing diversity at workplace. Other than
this, remaining 6 respondents state that keeping an open door policy where each employee get
equal chance to work, help in increasing performance of workers as well.
Theme 8:
Q8. Which factor impact more on creating diversity at workplace within
Latitude International Restaurant?
Frequency
 Less financial resources 7
 Inadequate HR policies 8
 Ineffective management 5
22
Less financial resources
Inadequate HR policies
Ineffective management
0
1
2
3
4
5
6
7
8 7
8
5
Column I

Interpretation: There are various factors present that create barriers in front of Latitude
Restaurants in creating diversity at workplace. It includes less financial resources, ineffective
management techniques, inadequate HR policies etc. As per above graph, it has been analysed
that out of 20 respondents 7 are believed that unavailability of financial resources may arise
barriers in front of present company in implementing diversity. While other 8 respondents state
that improper HR practices will create more barriers towards same. Other than this, remaining 5
participants are in favour with ineffective management.
23

Chapter 5: Conclusion, Recommendations and anticipated Limitations
Conclusion
It has been concluded from the above research that to gain higher competitive advantages
and contribution of workers in achievement of business objectives, it becomes essential for
organisations to incorporate diversity at workplace. This would lead to increase productivity and
performance of business and give opportunity to companies that deal in hospitality industry, to
provide better services to its customers. But for managing diversity, it is also necessary to
develop effective strategies as well, so that conflicts at workplace can be reduced.
Recommendations
In order to manage the diversity at workplace, it has been recommended to managers of
Latitude International Restaurant of London to concern on following concepts:
 Encourage employees to work in diverse culture and share their skills with each other, so
that higher benefits of diversity can be earned.
 Create diverse initiatives to develop a vision among employees about importance of
working in diversity. This would help in getting high contribution of workers and reduce
chance of conflicts for implementing diversity.
 Organisation should develop conflict resolution process before implementing diversity at
workplace, will help in managing the same more effectively.
Anticipated limitations
Under the present research, there is a limitation of time and resources which arise problems
in obtaining desired outcomes within set period. But with cooperation of team-workers and
effective management techniques, aid to optimise the resources more effectively to anticipate the
limitations.
24

REFERENCES
Books and Journals
Al-Jenaibi, B., 2017. The scope and impact of workplace diversity in the United Arab Emirates–
A preliminary study. Geografia-Malaysian Journal of Society and Space. 8(1).
Guillaume, Y.R. and et. al., 2017. Harnessing demographic differences in organizations: What
moderates the effects of workplace diversity?. Journal of Organizational Behavior.
38(2). pp.276-303.
Hall, A., 2016. Exploring the workplace communication preferences of millennials. Journal of
Organizational Culture, Communications and Conflict. 20. p.35.
Hislop, D., Bosua, R. and Helms, R., 2018. Knowledge management in organizations: A critical
introduction. Oxford University Press.
Jansen, W.S. and et. al., 2016. Colorblind or colorful? How diversity approaches affect cultural
majority and minority employees. Journal of Applied Social Psychology. 46(2). pp.81-
93.
Kakabadse, A. and Bank, J., 2018. Working in organisations. Routledge.
Little, L. M. and et. al., 2015. Professional image maintenance: How women navigate pregnancy
in the workplace. Academy of Management Journal. 58(1). pp.8-37.
Mok, K. Y., Shen, G. Q. and Yang, J., 2015. Stakeholder management studies in mega
construction projects: A review and future directions. International Journal of Project
Management. 33(2). pp.446-457.
Noe, R. A. and et. al., 2017. Human resource management: Gaining a competitive advantage.
New York, NY: McGraw-Hill Education.
Saunders, M. N. and Townsend, K., 2016. Reporting and justifying the number of interview
participants in organization and workplace research. British Journal of Management.
27(4). pp.836-852.
Singh, A. and Gupta, B., 2015. Job involvement, organizational commitment, professional
commitment, and team commitment: A study of generational diversity. Benchmarking:
An International Journal. 22(6). pp.1192-1211.
Wrench, J., 2016. Diversity management and discrimination: Immigrants and ethnic minorities
in the EU. Routledge.
Online
Understanding diversity at the workplace. 2015. [Online] Available Through:<
https://www.business2community.com/strategy/understanding-diversity-workplace-
01218855>.
Top 10 benefits of diversity at the workplace. 2018. [Online] Available Through:<
https://www.talentlyft.com/en/blog/article/244/top-10-benefits-of-diversity-in-the-
workplace-infographic-included >.
Managing workplace diversity: Issues and Challenges. 2012. [Online] Available Through:<
https://journals.sagepub.com/doi/full/10.1177/2158244012444615>.
How to manage diversity at workplace. 2019. [Online] Available Through:<
https://smallbusiness.chron.com/manage-diversity-workplace-3038.html>.
25

Appendix
Questionnaire
Name:
Employee ID:
Designation:
Q1. Do you have knowledge about importance of diversity at workplace?
a) Yes
b) No
Q2. Is there any impact of diversity on productivity of business and employee performance of
Latitude international restaurant?
a) Yes
b) No
Q3. What are the advantages of incorporating diversity at workplace for Latitude
International Restaurant?
a) Higher employee contribution
b) Increase productivity of workplace
c) Higher satisfaction of customers
Q4. What are the main challenges Latitude International Restaurant has faced due to diverse
culture at workplace?
a) Ethnic and cultural difference
b) Linguistic and communication gap
c) Conflicts among workers
Q5. Which is the best procedure of managing diversity at workplace?
a) Spot problems and overcome from them
b) Organizing training for reducing communication gap
c) Set objective standards to avoid discrimination
Q6. Do conflicts among workers impact on productivity and their performance at Latitude
International Restaurant?
a) Yes
b) No
26

Q7. What are the strategies that Latitude International Restaurant need to concern while
developing diversity at workplace?
a) Creating a diversity initiative
b) Develop a conflict resolution process
c) Keep an open door policy
Q8. Which factor impact more on creating diversity at workplace within Latitude
International Restaurant?
a) Less financial resources
b) Inadequate HR policies
c) Ineffective management
Q9. Recommend the factors that management of Latitude International Management need to
concern more for managing diversity at workplace…
27