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Impact of Training and Development on Customer Satisfaction and Loyalty in Airline Industry

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Added on  2023-03-24

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This presentation aims to identify the impact of training and development on customer satisfaction and loyalty in the airline industry, specifically focusing on EasyJet. It discusses the research objectives, data analysis, and findings, highlighting the essential components for customer satisfaction and the effectiveness of training programs. The conclusion emphasizes the importance of customer satisfaction for business growth and success.

Impact of Training and Development on Customer Satisfaction and Loyalty in Airline Industry

   Added on 2023-03-24

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Research Project
EasyJet Ltd.
Impact of Training and Development on Customer Satisfaction and Loyalty in Airline Industry_1
CONTENT
• Title
• Introduction
• Data Analysis
• Data Interpretation
• Conclusion
• References
Impact of Training and Development on Customer Satisfaction and Loyalty in Airline Industry_2
AIM OF PROJECT
To identify the impact of training and
development on customers satisfaction and
loyalty in airline industry. A Case study on
EasyJet.
Impact of Training and Development on Customer Satisfaction and Loyalty in Airline Industry_3
INTRODUCTION
Customers satisfaction is the most essential component in each business
firm, this can also considered as the fundamental duty of any business
firm. Each business organisation put various efforts in order to
providing satisfaction to their customers through offering high quality
goods and services. EasyJet is the British airline company, which
operating under low cost model and deals in high quality products and
services in very least cost. It mainly operates in international and
domestic scheduled services on over various 820 routes in more than 30
different countries.
Impact of Training and Development on Customer Satisfaction and Loyalty in Airline Industry_4

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