Impact of Employee Productivity and Motivation on Consumer Services

Research Project

TABLE OF CONTENT
 Aim of the Research and objectives
 Literature review
 Methods
 Results,
 Recommendations
 Conclusion
 References.

INTRODUCTION
Aim: To determine the impact of employee productivity and motivation on consumer services- A study on Travelodge hotels.”
Objectives:
 To understand the concept of employee motivation and productivity.
 To examine the different techniques for consumer satisfaction used by Travelodge Hotels.
 To determine positive and negative impact of employees productivity on consumer services within Travelodge Hotels.
 To recommend the various methods for improving the consumer services in the Travelodge Hotels.

Literature Review
 According to the view of Lăzăroiu (2015) employee motivation is the level of energy,
commitment and creativity that the worker of the firm bring in their jobs. Further, it also
describe how committed an employee is to their job.
 It has been further analysed that employee motivation can be extrinsic and intrinsic which
means that the employee motivation can come from internal and external sources.
 While on the other side, Shields and et.al. (2015) states that employee motivation and
productivity are the methods for motivating an employee in which the managers and
company have to put necessary efforts and action towards their work related activities