Consequences of Workplace Discrimination on Equality and Diversity in Organization

This research focuses on analyzing the impact of workplace discrimination on the equality and diversity in organizations, with a case study of Paddington court hotel. It discusses the research aims, objectives, and questions related to workplace discrimination and its consequences.

Research
Project

ABSTRACT
The main aim of present research is to analyses impact of workplace discrimination on
the performance of employees. It has also discussed about how not developing equal and diverse
culture has lower down the productivity of employees. It has been analyzed that increase in
workplace discrimination has reduced down productivity of employees. It has also increased
employee turnover and because of this the hospitality organization is in situation of crisis. They
have been going through really difficult stage.
In the present report discussion related to importance of having diverse culture is also
being done. It has been analyzed that in organization the promotion of workers is not been done
on skills and capabilities of employees. It has also been analyzed that leaders in organization are
biased which has led to lower morale values.
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Table of Contents
ABSTRACT....................................................................................................................................1
TOPIC..............................................................................................................................................3
Title..............................................................................................................................................3
INTRODUCTION...........................................................................................................................3
Rationale......................................................................................................................................4
Significance.................................................................................................................................4
LITERATURE REVIEW................................................................................................................4
RESEARCH METHODOLOGY....................................................................................................5
DISCUSSION AND ANALYSIS...................................................................................................7
RESULTS......................................................................................................................................18
REFLECTION...............................................................................................................................18
CONCLUSION..............................................................................................................................19
REFERENCES..............................................................................................................................20
APPENDIX....................................................................................................................................21
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TOPIC
Title
To analyse consequences of workplace discrimination affecting the equality and diversity
in organization: A case study of Paddington court hotel”
INTRODUCTION
Equality is basically about ensuring that everyone is provided with equal rights and
opportunities. Diversity basically means that people from all religion, culture, colour race are
recruited in organisation. Diverse culture is useful for enhancing productivity of an organisation.
Workplace discrimination means that equal opportunities are not being given to employees even
when they are deserving or capable. Present report will lay emphasis on Paddington court hotel
who are involved in providing exquisite services to guests and travellers. Hospitality
organisation is headquartered in United Kingdom. Currently organisation is being suffering from
issues related to workplace discrimination and it has lower down the job satisfaction level of
employees. Present report will lay emphasis on the various research methods and approaches
used. It will also lay focus on the initial literature review searched.
Research aim
“To analyse consequences of workplace discrimination affecting the equality and diversity in
organization”
Research objectives
 To analyse the impact of workplace discrimination in organization
 To assess the issues which can be developed because of workplace discrimination
 To evaluate the benefits of equality and diversity in the Paddington court hotel
 To analyse the ways through workplace discrimination can be reduced.
Research questions
 What are the impacts of workplace discrimination in organization?
 What are the issues which can be developed because of workplace discrimination?
 What are the benefits of equality and diversity in the Paddington court hotel?
 What are the ways through workplace discrimination can be reduced?
Rationale
The main objective of carrying out present research is to analyse the impact of workplace
discrimination on job performance of employees. It contributes to the existing human resource
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management literature by highlighting the importance of equality and diversity. Currently
employees of Paddington court hotel are suffering from issues related to workplace
discrimination which has lower down their motivational level (Noor and Shaker, 2017). It has
been analysed that this issue has increased employee turnover in organisation and various
conflict can also be seen in the firm. Equal chances are not being given to deserving candidates
which has resulted in lowering down of productivity and efficiency of employees. In Paddington
court hotel they have also being facing issues related to low employee morale because of
workplace discrimination. Employees has also faced the problem that performance appraisals are
not based on how employees act in firm. There is internal politics going on in this situation too.
So, this paper is really important to be discussed.
Significance
This topic is highly important as implementing equality and diversity in organisation is
necessary in order to enhance motivation level of employees. Giving equal chances to every
employee irrespective of their religion, background, colour can have positive impact on growth
of company. Diverse culture can assist in increasing the productivity and operational efficiency.
This can also assist them in increasing brand reputation of organisation(Plickert and Sterling,
2017).
LITERATURE REVIEW
Theme 1: Impact of workplace discrimination in organization
Workplace discrimination has several negative impacts on the overall performance of the
company. According to the Yu and Lee, (2019) workplace discrimination or unfair treatment
with employees because of their gender, age and different background cultural lowers their
morale. When employees feel discriminated within an organization then they find problems in
focusing on their work. For more supporting this view Kulaš Mirosavljević and Matinjanin,
(2020) stated that workplace discrimination lowers productivity and performance of employees
because they are less likely to focus on their work and support company in accomplishing their
goals. It is also stated that workplace discrimination or unfair treatment with employees within
an organization does not only have physical impacts but also have negative impacts. It leads to
anxiety, depression, and loss of self control. Sometimes employees attempt to suicide when they
are being discriminated even after performing all functions in an effective manner only because
of their gender, culture, age and experience.
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Sarwar and Muhammad, (2020) argued and said that as per them workplace discrimination when
employers do no treat their all employees in a fair manner then it affects image of the company
because employees are more likely to leave organization. Increasing rate of employees turnover
rate affect overall productivity and image of the company because employees give negative
comments and feedbacks that have negative impacts on people. on contrary side Boone, (2020)
said that employers or colleagues who bully other colleagues only because of their gender, age
and other factors then it leads to poor self rated health, increases psychological distress as well as
poor mental functioning over time. In addition, it is also found that employees who become
victim of discrimination at workplace find problems in interacting with their co-workers even to
those who are not causing discrimination to them. It affects their relation with all people. Poor
relation with others or co-workers at workplace leads to poor performance and anxiety. They
also face problems in maintaining balance between social and professional life. They also do not
take part in Jovial conversation and interacting with co-workers in an effective manner
On the other hand, Roscigno, (2019) said that workplace discrimination affect mental
health of employees more than physical health Employees who experiences discrimination often
deal with emotional issues. They start to doubt themselves and ask that why they are working
here where they do not want to work. They also doubt on themselves and feel that they are not
worth as per the requirements of their organization and their co-workers are more efficient than
them. It lowers their morale and also affects their confidence. Due to lack of confidence they find
problems in performing functions that lowers their performance or productivity. Panicker,
Agrawal and Khandelwal, (2018) also said that discriminated employees at workplace are more
likely to cannot mistakes and errors in their work due to lack of confidence and concentration, It
affects image and sales of the company. Due to poor quality of products, customers are more
likely to switch brand and it decreases chances of their competitive advantages opportunities.
Theme 2: Issues which can be developed because of workplace discrimination
Workplace discrimination creates several problems for company. According to the view
of Krishna and Kim, (2020) workplace discrimination creates barriers in the path of their success
and in employing skilled workforce. Job refusal by skilled candidates is one of the main issues of
workplace discrimination which companies have to face. For hotels it is important to satisfy
needs of their guests and it can only be possible when they have skilled as well as loyal
5

workforce. Due to discrimination, employers find difficulties in making a pool of skilled
workforce that leads to dissatisfaction among customers. Wang and et.al., (2020) argued and said
that according to them workplace discrimination leads to conflicts among employees. Employers
who give extra affection and attention to some employees and become biased create feelings of
jealousy among other employees who are discriminated. This feeling leads to conflict among
employees and create ineffective working environment.
Cheung and et.al., (2016) also said that equality plays an important role as it has several
positive impacts. For understanding negative impacts of discrimination there is requirement of
understanding effectiveness of equality and diversity. Diversity and equality improve morale of
employees, performance as well as overall productivity. By comparing discrimination with
equality and diversity, they said that it also dissatisfies employees. They are less likely to stay
with the company and also do not Support Company in accomplishing their goals Palmeira,
(2017) also said that lack of support and retention rate affect overall productivity and
performance. They find problems in focusing on their work which leads to poor quality of
products. Because of poor brand image, customers also do not prefer to buy products which
lowers sales. Paddington court hotel is famous for its qualitative services and it wants to know
effectiveness of equality and diversity at workplace along with negative impacts of workplace
discrimination.
Brewster, (2019) argued and said that workplace discrimination creates several threats
and it increases competition. For taking advantages of competition, employers require to provide
qualitative products and services to customers and it is possible when employees are satisfied
Rohden, (2019) also said that customers’ satisfaction is directly associated with employees’
satisfaction because satisfied employees are only responsible for attracting customers and
increasing customers satisfaction. So, due to lack of employees’ satisfaction it leads to
customers’ dissatisfaction. It affects image of hotel and they find problems in taking advantages
of external opportunities. So, it can be said that companies of hospitality sector require focusing
on equality and diversity. Diversity or equal treatment with employees makes them valued and
motivated towards accomplishment of goals. Motivated employees are more likely to stay with
the company, helping them out in their goals, achieving their vision and improve overall
productivity. It is beneficial for both employees and employers as it provides them promotional
and other external opportunities. They become loyal towards company and also try to satisfy
6

customers and attract them towards buying products and company. Overall, it can be said that
diversity has several positive impacts and workplace discrimination lowers productivity of the
company.
Theme 3: benefits of equality and diversity in the Paddington court hotel
Equality and diversity can assist organization in enhancing loyalty of employees. It can
assist in increasing their engagement towards firm. As stated by (Berrey, Nelson and Nielsen,
(2017) there are various benefits of promoting culture of equality. Workers can be satisfied and
also their job performance can be increased. They can become more creative and innovative
when provided with equal opportunities. This can be beneficial for Paddington court hotel in
growing and they will also be able to achieve their aims and set target. For this organization has
to develop capabilities so that they can implement equality and diversity in workplace. Brand
reputation of hospitality company can also be increased when they are involved in providing
employees with equal chances to grow. Promotion needs to be done by company on performance
of workers. This can increase trust among workers and is beneficial for growth of organization.
Theme 4: analyse the ways through workplace discrimination can be reduced
In the opinion of Dhanani, Beus and Joseph, (2018) there are various ways of lowering
down workplace discrimination. Company can be involved in providing equal opportunities and
chances to employees. This can also help them in increasing employee engagement and their
loyalty. Promotions needs to be done on the basis of workers capabilities. As stated by Rosenblat
and et.al., (2017) performance appraisal approach for managing equality and diversity can be
used. According to Colella and King, (2018) findings racial and diversity audit can be done in
order to reduce down the discrimination for racial groups. There should be no biasness on basis
of gender. Women must be given with equal chances for growth. DeSouza, Wesselmann and
Ispas, (2017) has founded that organisation faces higher turnover rate when their performances
are being manipulated. Daniels and Thornton, (2020) in their study has founded that biased
appraisals can affect on growth level of company too. Cheung and et.al., (2016) has said that
employees in company feels that black people are less accepted in organisation. In order to
overcome from this issue equal chances must be given and this can also assist company in
increasing their brand reputation as well as value.
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RESEARCH METHODOLOGY
Research type: Research is being done in order to properly analyse and evaluate the data
that has been collected. There are two types in this one is qualitative and other one is
quantitative. In quantitative the discussion is related to numbers and statistics. They are basically
been used to confirm theories and assumptions. It can include various methods such as
observations, surveys with close ended questions. On the other hand, in qualitative research type
everything can be expressed in theoretical form. It can be used in analysing various concepts and
thoughts. Present report is based on qualitative research which can be useful in gaining in-depth
understanding of the topic.
Data collection: It means gathering information related to research topic to find solution
of research problems. It consists of primary and secondary data. Secondary one is basically the
collection of published data (Jones and et.al., 2017). It consists of books, journals, articles,
company websites. This can be used for a broad study and researcher can make use of concepts
that are already proven by someone else. It is really easy to collect secondary data. In primary
data there is collection of unpublished and raw data. This method can be used for specific
purpose study and researcher can have access to reliable and authentic data. In present situation
primary data so that concepts and theories can be explained better.
Research approach: It is a plan procedure in which various steps are involved for data
collection and analysis. Inductive and deductive are two approaches to research. In deductive
approach it begins from the theory and hypothesis is being developed from same. Then data is
being collected to test those hypotheses. Inductive approach begins with empirical observations
and then patterns are been discussed. In present study inductive is been selected as the nature of
study is qualitative.
Research design: It refers to the study which is being selected in order to combine
different study in more logical way. Descriptive design is selected for the present research paper.
It is been selected in order to describe the population in better way. This design is basically been
used to analyses more than one variable (Mohajan, 2018). This is basically been used to identify
characteristics and trends. This can be most appropriate design which can be selected for the
qualitative study.
Data analysis: It is a process of analyzing and extracting the useful information from the
data which has been gathered. In this research paper thematic analysis is being used. It is been
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selected as this analysis can be useful in organizing, describing and reporting themes. This can
assist researcher in solving issues faced during the time of conducting study.
Sampling: It is a statistical process which is used to analyses the performance of
participants in study. Simple random sampling is selected in study, so that no biasness exists
while conducting research. In this employee from Sainsbury’s has been selected based on their
psychographic profile. They have been selected irrespective of their background and that too on
random basis.
Reliability and validity: The study conducted is reliable in nature. Information is been
gathered from reliable and authentic websites and also from the published sources of classified
authors (Ørngreen and Levinsen, 2017).
Ethical consideration: The research was conducted in ethical way; participants were
informed about that no harm can be caused to them while conducting of study. Respondents
consent was been obtained before making them part of study. Honesty and integrity were
maintained throughout study.
Limitations of research: There were various issues in research, like there was limited
access to authentic and reliable data. There were also lack of research on same topic from
previous research. Lots of issues was been faced for selection of sample (Zangirolami-
Raimundo, Echeimberg and Leone, 2018)
.
DISCUSSION AND ANALYSIS
Theme 1: workplace discrimination in your company
Employees Number
Yes 27
No 3
Total 30
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Interpretation: From the above data it can be said that workplace discrimination exists in
Paddington court hotel. It means that equal opportunities are not being provided to employees
based on their caste, colour, religion and background. This has lower down morale of employees
and has also increased employee turnover. 27 employees have agreed that workplace
discrimination exists in their company. They feel like performance appraisal is not being done on
basis of their abilities. This has made them stressed and also more employees has left the
organisation. On the other hand, 3 employees do not feel that discrimination exists in their
company.
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Theme 2: workplace discrimination lowers your productivity
Employees Number
Agree 28
Disagree 2
Total 30
Interpretation: From the above bar graph it can eb summarised that workplace discrimination in
Paddington court hotel has lower down the productivity and operational effeciency of
employees. In this environment workers are less likely to work and are more involved in gossips
and back biting. This has increased conflict and miss-understanding in organisation and many
employees are leaving company. 28 workers has agreed that their productivity is being reduced
down because of not been given with equal oppprtunities. They have low morale and are also not
being creative enough. On the other hand 2 employees do not agree to same.
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Theme 3: workplace discrimination has increased employee turnover
Employees Number
Yes 25
No 5
Total 30
Interpretation: From the above diagram, it can be interpretated that in Paddington court hotel
workplace discrimination has increased employee turnover. This has also lower down the brand
reputation of company. Organisational politics is also going on in company. Main reason behind
workplace discrimination is ineffeciency of leaders. They have no proper skills and attributes to
know about issues faced by employees in the organisation. This has increased turnover and also
engagement of employees has been lower down. 25 employees have agreed to this and also they
have low morale while working in company. 5 workers do not agree to this.
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Theme 4: employees are not being appraised on basis of their performance
Employees Number
agree 29
disagree 1
Total 30
Interpretation: From the above bar graph it can be concluded that employees feel that they are
not being promoted on the basis of skills and abilities posses by them. They feel like promotion
is being done for those who are favourite of leaders. This has increased workplace discrimination
and also employees have a feeling that leaders are biased. This is the major reason that they tend
to leave organisation. This has been agreed by 29 employees and they don’t feel like working in
company. Only 1 worker do not feel the same.
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Theme 5: workplace discrimination have lower down your morale
Employees Number
Yes 24
No 6
Total 30
Interpretation: From the above graph it can be concluded that workplace discrimination has
lower down the mroale of employees. They have been ineffective in their working since then. It
has also been analysed that their productivity and effeciency has been reduced because of not
being given with equal chances. This has also led to that company is not being able to achieve
their set target. 24 employees have agreed that they have low satisfaction level while working in
Paddington court hotel. On the other hand 6 do not agree to same.
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Theme 6: equality and diversity is important
Employees Number
agree 21
disagree 9
Total 30
Interpretation: From the above pie chart it has been summarised that workers of Paddingtom
court hotel feels that equality and diversity is really important so that better opportunities is
being provided to everyone. This can promote better culture in an organisation and they have
also been able to be more productive. Implementing culture of equality can also increase brand
reputation and this can lower down employee turnover in organisation. 21 employees have
agreed that equality and diversity is important on the other hand 9 workers do not agree to above
statement.
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Theme 7: workplace discrimination has reduce down brand reputation of company
Employees Number
yes 22
No 8
Total 30
Interpretation: From the above bar graph it can be summarised that workplace discrimination in
Paddington court hotel has lower down their brand reputation as well as value. It has also been
analysed that this has increased negativity in organisation and more talented employees tends to
leave the company. This has resulted in increasing of employee turnover. It is also one of the
major reason for that firm is not being able to be more innovative. This has increased conflict in
firm. 22 employees has agreed that brand reputation is being reduced down. On the other hand 8
has not agreed to the same.
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Theme 8: leaders are inefficient to develop a diverse culture
Employees Number
yes 23
No 7
Total 30
Interpretation: From the above graph it has been summarised that leaders are ineffective
because of which the workplace discrimination has been increased. They have no effective
knowledge and skills to implement equality and diversity. Also, leaders in Paddington court
hotel is biased and they have also not been involved in doing promotion according to skills and
abilities of employees. this has increased situation of conflict and miss-understanding and also
employees do not want to work in team because of this. 23 employees have agreed that equality
and diversity is important in organisation. On the other hand, 7 workers do not agree to same
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Theme 9: workplace discrimination has made you stressed
Employees Number
yes 27
no 3
Total 30
Interpretation: From the above diagram, it has been summarised that workplace discriminaion
has increased stress among employees. It has also made them less productive and because of this
they are also not being able to concentrate on their work. Workplace discrimination has also tend
to increase agressiveness of employees in Paddington court hotel. They have also not been able
to gain competitive advanatage as workers are ineffective and have low morale. 27 employees
have agreed that they have been stressed because of increased workplace discrimination. On the
other hand 3 employees do not agree with the same.
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Theme 10: giving equal chances can help company grow
Employees Number
yes 29
no 1
Total 30
Interpretation: From the above pie diagram it can be said that workers in Paddingtom court
hotel feels that been given equal chances can assist firm in growing and it can also assist them in
expanding their business. It has also been analysed that equality can assit organuisation in being
more productive and also diverse culture when implemented can enhance the culture. This can
also assist organisation in increasing their brand reputation as well as value. They will also be
able to achieve set target and objectives. 29 employees feek that being given equal chance can
assit company in growing. 1 does not agree to same.
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RESULTS
From the above data analysis, it has been summarised that workplace discrimination has
increased employee turnover and has also affected the workers performance negatively. This has
led to lowering down of employee’s engagement towards company. It has also been analysed
that Paddington court hotel has not been involved in giving equal chances to workers which has
led down their morale to work in company. It has also been analysed that performance is
appraisal is not being done on basis of abilities and capabilities of workers. It has also been
analysed that employees feel that being given equal chance can assist company in growing and
also they will be able to expand their business while implementing equality and diversity.
In the present research primary data collection method is being used. This method was
really effective as it has given control about how to collect data. primary research is a tried,
tested and proven method of conducting effective research. It has assisted researcher in gaining
reliable and authentic data. It has also been analysed that making use of qualitative data was also
effective as most focus was given on exploring ideas.
It has also been analysed that qualitative research was effective as it only required few
respondents. Primary method has more accuracy than the secondary method as data is being
collected by the researcher themselves. This research conducted was effective as it was unique
and the data was raw collected by researchers themselves.
REFLECTION
The outcome of the research was there existing workplace discrimination in Paddington
court hotel. Employees have lower morale and also, they are less motivated to work in such
organisation who do not provide equal opportunities. I have also analysed that the main reason
behind this was inefficiency of leaders. They do not possess better skills to manage equality and
diversity in organisation.
I have also analysed that instead of qualitative research, in report we could have also
made use of quantitative one as it focused more on testing theory and hypothesis. Surveys with
list if multiple end questions would have also been used. This can have assisted in having more
20

in-depth knowledge related to subject matter. I have also analysed that instead of primary,
secondary method can also be used. This can have assisted researcher in having data which is
already being published. There can also be survey of published works given by other authors.
I have analysed that SPSS can be used so that researcher can be able to have answer to problems
more adequately. These methods can assist scholar in having end results. Secondary method can
be used as primary got delayed and also lots of time was taken to collect primary data.
CONCLUSION
From the above study it has been summarised that workplace discrimination has affected
job performance of employees. It has also lower down their morale values and they are not being
motivated to work in this kind of environment. This has increased employee turnover and also
company has not been able to achieve their set target and aims. Workplace discrimination has
affected growth of organisation. It has been analysed that in order to overcome this, performance
appraisal method to manage equality and diversity could have been used.
It has also been analysed that in present research, scholar has made use of primary
method to collect information. They have also made use of inductive approach and thematic
analysis as the study was qualitative in nature. It has also been analysed that researcher has made
use of descriptive design. This has assisted them in having end results. It has also been analysed
that workplace discrimination has affected job satisfaction and also it has increased stress of
employees. It has affected growth of firm.
21

REFERENCES
Books and Journals
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law perpetuates inequality. University of Chicago Press.
Dhanani, L.Y., Beus, J.M. and Joseph, D.L., 2018. Workplace discrimination: A meta‐analytic
extension, critique, and future research agenda. Personnel Psychology, 71(2), pp.147-
179.
Rosenblat, A., Levy, K.E., Barocas, S. and Hwang, T., 2017. Discriminating tastes: Uber's
customer ratings as vehicles for workplace discrimination. Policy & Internet, 9(3),
pp.256-279.
Colella, A. and King, E.B. eds., 2018. The Oxford handbook of workplace discrimination.
Oxford University Press.
DeSouza, E.R., Wesselmann, E.D. and Ispas, D., 2017. Workplace Discrimination against Sexual
Minorities: Subtle and not‐so‐subtle. Canadian Journal of Administrative
Sciences/Revue Canadienne des Sciences de l'Administration, 34(2), pp.121-132.
Daniels, S. and Thornton, L.M., 2020. Race and workplace discrimination: The mediating role of
cyber incivility and interpersonal incivility. Equality, Diversity and Inclusion: An
International Journal, 39(3), pp.319-335.
Cheung, H.K. and et.al., 2016. Understanding and reducing workplace discrimination.
In Research in personnel and human resources management. Emerald Group Publishing
Limited.
Noor, N.M. and Shaker, M.N., 2017. Perceived workplace discrimination, coping and
psychological distress among unskilled Indonesian migrant workers in
Malaysia. International Journal of Intercultural Relations, 57, pp.19-29.
Plickert, G. and Sterling, J., 2017. Gender Still matters: effects of workplace discrimination on
employment schedules of young professionals. Laws, 6(4), p.28.
Jones, K.P. and et.al., 2017. Subtle discrimination in the workplace: A vicious cycle. Industrial
and Organizational Psychology, 10(1), pp.51-76.
Mohajan, H.K., 2018. Qualitative research methodology in social sciences and related
subjects. Journal of Economic Development, Environment and People, 7(1), pp.23-48.
Zangirolami-Raimundo, J., Echeimberg, J.D.O. and Leone, C., 2018. Research methodology
topics: Cross-sectional studies. Journal of Human Growth and Development, 28(3),
pp.356-360.
Ørngreen, R. and Levinsen, K., 2017. Workshops as a Research Methodology. Electronic
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Yu, H.H. and Lee, D., 2019. Women and public organization: An examination of mentorship
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Kulaš Mirosavljević, A. and Matinjanin, S., 2020. THE IMPACT OF MOBBING AND
CONSEQUENCES OF WORKPLACE DISCRIMINATION. International Journal
Vallis Aurea, 6(1), pp.5-12.
Sarwar, A. and Muhammad, L., 2020. Impact of employee perceptions of mistreatment on
organizational performance in the hotel industry. International Journal of Contemporary
Hospitality Management.
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Boone, B., 2020. Discrimination, Organizational Commitment, and the Impact of Diversity
Programs on Black Millennials.
Roscigno, V.J., 2019. Discrimination, Sexual Harassment, and the Impact of Workplace
Power. Socius, 5, p.2378023119853894.
Panicker, A., Agrawal, R.K. and Khandelwal, U., 2018. Inclusive workplace and organizational
citizenship behavior. Equality, Diversity and Inclusion: An International Journal.
Krishna, A. and Kim, S., 2020. Exploring customers’ situational and word-of-mouth motivations
in corporate misconduct. Public Relations Review, p.101892.
Wang, J.S. and et.al., 2020. Does fan discrimination exist? Mixed-method investigation of
customer discrimination in Chinese professional baseball league. Eurasian Business
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Cheung, H.K. and et.al., 2016. Understanding and reducing workplace discrimination.
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Limited.
Palmeira, M., 2017. Prejudice And Discrimination In Seaside Retailing. Comparative Analyses
Between Brazil And Italy. International Journal of Economic Behavior, 7(1), pp.63-79.
Brewster, Z.W. and Nowak III, G.R., 2019. Racial Prejudices, Racialized workplaces, and
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Rohden, S.F., 2019. The effects of compensation and social class comparisons among customers
in service recovery settings.
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APPENDIX
QUESTIONNAIRE
Q1. Do you feel there exists workplace discrimination in your company?
 Yes
 No
Q2. Do you think workplace discrimination lowers your productivity?
 Agree
 Disagree
Q3. Do you think that workplace discrimination has increased employee turnover?
 Yes
 No
Q4. Do you feel like that employees are not being appraised on basis of their performance?
 Agree
 Disagree
Q5. Did workplace discrimination have lower down your morale?
 Yes
 No
Q6. Do you feel that equality and diversity is important?
 Agree
 Disagree
Q7. Do you think that workplace discrimination has reduce down brand reputation of company?
 Yes
 No
Q8. Do you think leaders are inefficient to develop a diverse culture?
 Yes
 No
Q9. Do you think that workplace discrimination has made you stressed?
 Yes
 No
Q10. Do you feel like giving equal chances can help company grow?
24

 Yes
 No
25