Outline for the research project •Aim :To analyse impact of social media marketing on customer perception- A case study on Hilton Hotel •research objectives : •To analyse the impact of social media marketing on customer perception •To analyse the factors that affects the customer perception •To understand the effectiveness of social media marketing that attracts customers towards hotel Hilton •To recommend the improvements for organisation to enhance their performance through social media marketing
Methodology •Present investigation the experts has focused on inductive values. It will assist in analyse the factors that affects the customer perception. •With an assistance of descriptive design, overall study has been accomplished. It allows presenting the data in more evaluating manner •Primary responses will be collected from 20 customers who visit to the Hilton Hotel. On the other side, number of books, journals and many other online resources will be evaluated for sustainable accomplishment of secondary research. •random sampling method has been used to collection information 20 customers who visit to the Hilton Hotel
Theme 1: use of social media website by the customers to see the services offered by Hilton Hotel.
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Theme 2: Facebook is the most popular social media preferred by customers.
Theme 3: most of the customers are strongly satisfied products and services quality of Hilton Hotel.
Theme 4: Networking is the main purpose of customer to use social media at workplace which keep touch with friends, relatives and give information about products and services.
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Theme 5: Consumer are giving positive response to their friends and relatives
Recommendations and justification •Following are certain recommendation can be provided in chosen business environment: •Hilton Hotel should analysis their customer demand and preferences so that they can focus on those elements which required to make effective results. •Advertisement is the main element which assists to promote operations and functions in international market. •Facebook is the main social media tool so that it is the best method to organise effective results in business environment.