Managing Cultural Diversity for Team Efficiency

This research project focuses on managing cultural diversity in terms of team work efficiency and productivity performance at Bakkavor Meals London. It explores the impact of cultural diversity on team efficiency and productivity and provides effective strategies for managing cultural diversity in the workplace. The research aims to determine how cultural diversity can be successfully managed to ensure team work efficiency and increase productivity for delivering effective performance.

Research Project
Table of Contents

Research Title: Managing cultural diversity in terms of team work efficiency and productivity
performance at Bakkavor Meals London.........................................................................................1
Chapter 1: Introduction....................................................................................................................1
Overview of research project..................................................................................................1
Rational for project.................................................................................................................1
Aims and objectives...............................................................................................................2
Research questions.................................................................................................................2
Ethical consideration..............................................................................................................2
Chapter 2: Literature review............................................................................................................3
Chapter 3: Research methodology...................................................................................................5
Activities and timelines..........................................................................................................7
Chapter 4: Data analysis and interpretations...................................................................................9
Interpretation of quantitative data..........................................................................................9
Interpretation of qualitative data..........................................................................................13
Chapter 5: Research Outcomes......................................................................................................14
Covered in PPT.....................................................................................................................14
Chapter 6: Reflection & recommendation for alternative research methodology.........................14
Reflection.............................................................................................................................14
Recommendation for alternative research methodology......................................................14
Chapter 7: Conclusion....................................................................................................................15
Chapter 8: Recommendations........................................................................................................15
REFERENCES..............................................................................................................................16

Research Title: Managing cultural diversity in terms of team work efficiency
and productivity performance at Bakkavor Meals London.
Chapter 1: Introduction
Overview of research project
Bakkavor Meals London is a well known food manufacturing company which is having
specialisation in fresh prepared foods situated at London, UK. This organisation works on
principles of fresh ideas, faces, commitment and better employee’s engagement. Thus,
management of cultural diversity has become a key ideology for Bakkavor Meals London. In
order to maintain high level of productivity and engagement in all employees coming from
diversified culture it is essential to adopt effective cultural management strategies which also
ensure better resolution of conflicts and chaos at workplace of Bakkavor Meals London. Beside
this, cultural diversity is a concept that facilitates better growth opportunity for an organisation
like Bakkavor Meals London through ensuring more effective community relations and
development of knowledge about various languages that helps in targeting larger market share
(Lozano and Escrich, 2017). Thus, to ensure higher level of productivity and performance in
employees of Bakkavor Meals London, following research is conducted on managing cultural
diversity in terms of team work efficiency and productivity performance at Bakkavor Meals
London.
Rational for project
The selection of current research topic is fully justifiable and rational as to achieve the
target of better performance and enhanced efficiency of teams and employees, proper
management and compliance of cultural diversity is essential and vital. Thus, selection of current
research topic on managing cultural diversity in terms of team work efficiency and productivity
performance is justifiable and suitable for both organisation and its employees. Management of
cultural diversity enhance the creativity and talent for an organisation and also lead to enhance
motivation and satisfaction in team members and employees which improve their performance
thus, current research work is rational. Beside this, the selected topic based on cultural diversity
is also viable and suitable firm academic view point and educational perspective of researcher
that ensures betterment in managerial skills and knowledge of investigator as well as other
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scholars together with leading better work progression trough deeper and enhanced
understanding about cultural diversity.
Aims and objectives
The main aim of this research work is, “To determine how cultural diversity can be
managed successfully to ensure team work efficiency and to increase productivity for delivering
effectiveness performance.”
Research Objectives
The main purposes and objectives of conducting this research work on Bakkavor Meals
London are stated as follows:
 To identify the methods of how management implement cultural diversity at
BakkavorMeals London to ensure team work efficiency.
 To determine how cultural diversity impact on productivity at Bakkavor Meals
London(Kühlmann and Heinz, 2017).
 To understand the impact of cultural diversity management on conflict resolution at
Bakkavor Meals London.
Research questions
The main issues and questions addressed by this investigation are stated as follows:
 How management implement cultural diversity to ensure team work efficiency?
 What is the role of cultural diversity on productivity?
 What are the policies at Bakkavor Meals London to manage cultural diversity conflicts?
Ethical consideration
As on processing of this research the awareness was quite apprehension where all the data is
considered to be confidential and not belong to any negative factor which can influence the
society into wrong sources in terms of illegal resources, facts and figures are unmeasurable etc.
The ethical concern is not only applicable of data collection but also providing the assurance the
workforce of Bakkavor Meals London that their reviews and through during of this research it
will not disclose as it for happening for official purposes.
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Chapter 2: Literature review
This part of research report provides a discussion and critical analysis of sort of published
sources. Literature review is a inclusive summary or small description about research topic on
the basis of analyzing of surveys, scholarly articles, books, online websites and other sources
which are relevant and related with the research. It analyze and helps to leads towards the
requirement and determining the nature of current topic, which means to study the managing the
cultural diversity in terms of effective team and improvising the productive performance at
Bakkavor Meals London(Riccucci, 2018).
To identify the method of management implementation in cultural diversity at Bakkavor
Meals London to ensure team work efficiency.
According to the Dr. Richard T, 2020. As per the culture diversity at workplace is
essential to reduce the uncertainty which creates conflicts as in context of miscommunication to
actual conflict where employees get to compromising with their performances as well as
productivity (Rees and Smith, 2017). While cultural diversity represent some of methods of
which it can implement the management of cultural diversity in company which is Bakkavor
Meals London helps to make the better work culture in their premises,
1) Communication factor: As working in organization there is essential requirement of
effective work and team performances the communication between among coworkers or
superiors create the balance of managing the situation which arises and coordinate with proper
execution.
2) Team Building: By appointed some tasks are constructed or belong to handle by an
individuals but some how others are focuses to pursue the work as team which helps and
coordinate with flexibility to complete the task but team work comprises some issues which
reflect different culture types of significant people driven which has to understand the work
styles by which it can provides a favourable benefits towards the teams.
3) Better time management: the most important thing is to manage the time as by
pursuing a project in the organization where the assignments are driven to complete in given
particular time by which superior follows the cultural diversity where they appointed high
potential worker whose having better competences which can helps to complete the assignment
by allotting time, it leads to providing the effective team as per target allotted in terms of time by
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completion of assignment objective which enhanced the culture diversity at workforce as well as
in work culture of organization perspective (Rees and Smith, 2017).
Above factor are determining the managerial function which helps to promotes the
cultural diversity in the appropriate form as to having the optimum decision in the premises of
the company to which it brings the mobility as in employee productivity as well as development
in the organization.
To determine the impact of cultural diversity in Bakkavor Meal London:
As per the opinion of the Thomas Smith, 2019. As the employees as begin to look the
diversity as a major resource in context of improvising the overall value of the venture, by
creating in any form of organization is frequently increases through employing people from
different cultural background(Tang, Zheng, and Chen, 2017). There are some culture diversity
impact which enhanced the company as Bakkavor Meals London in terms of workforce
productivity or growth of the value of company:
1) Different of perspective: A particular diverse group of individual are work together at
workplace by which it enhanced the lots of generating ideas and creativity where the some sort
of effective perspective can help the organization succession planning through some of the
possibilities outcomes. It optimize the benefits of different background culture implies a
effective critical thinking process by which it leads to came up with the better creativity and
provides some hands towards the company welfare.
2) Better Decision Making: To make the effective culture diversity it influence as to
create the effective decision making around the company’s welfare where the various outcomes
and liabilities also analyzed by an auditors which has involve the managers role as for
organization has involved the consideration overall issues and opportunities which can mapped
and executed by an experts or the authorities whose having a decision making effectiveness.
3). Employee engagement: By implementing of employee engagement for the engaging
to employees in the organizational premises where they can contributes their skills and
knowledge to make better workplace condition, it not only focuses towards the work procedure
but also it motivates the workforce where it allows to make understand the satisfactory level
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towards the organization work culture also it implies different type of fun at work activities
which enhanced the employee productivity.
4)Better hiring abilities: In organization the Human resource management plays an
important role where it helps to hires those candidates who are exceptional competencies which
can helps to attain the objectives of company which can long term valuable as it generates the
profits(Kimand Park, 2017).
As above points are highlighted of Bakkavor Meals London favor of culture diversity which
can influence the workforce and improvised the culture in the organization perspectives where
the new culture diversity optimize to making understand the employees about the changing of
their perception, having a better hiring abilities to potential employees with effective decision
making these factor are enables the impact of culture diversity in the organization and to
overcame from it.
To understand the cultural diversity management impact on conflict resolution:
According to the Vanessa Rose, 2020. Diversity of culture is having a background which
generates the positive impacts towards the business, but somehow it also leads for the arise of
conflicts between leadership and employees in terms not satisfactory in decision making, by
strategic plans which are executed by leaders or treatment towards the employees allowances or
other factors(Lozanoand Escrich, 2017).
It is very essential which can develop the leadership attributes or the occurring of conflicts
which has knowledge to recreate the managerial aspects for not disturbed the relationship
between the leadership and employees where it helps to enhanced better management scenario
by which it formulated the better managerial practices as well as providing basic soft skills to
create the satisfactory enhancement of behavior and attitude for the superiors and same for
leaders also.
Cross Culture diversity is allowing the different people from significant culture belongs
where they contributes their work style as well as leadership style somehow it works as better
productivity or not appropriate in terms of processing, having to essential providing training to
leaders by understanding to control the workforce and try to resolve their issues into sophisticate
manner, by empowering the mangers or team leaders for implementing the high features of skills
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into employees where they can contribute towards the assignments where it helps to brings
excellence productivity and increases the growth of organization value (Ward and Ravlin, 2017).
By above impact of cultural diversity is providing some important factors which can
enhanced the workforce quality as well as company’s performances in the global market with
context of Bakkavor Meals London by creating the better infrastructure with overall point of
view. Through cross culture diversity and leadership attributes can change or help to resolve the
conflicts towards the culture diversity which implies in the organization for better development
Chapter 3: Research methodology
A research methodology provides a set of specific process and techniques which are assorted
by a researcher or a manager to identify, select and analysis information and related with a
specific topic. The research methodology facilitates the important information about how the
data is collected and analyzed for meeting the outcome range as well as provides the right
amount of conclusion (Romani and et. al.,2017).
Research Philosophy:
It facilitates a belief about the ways by which data is determined for gathering as it
related with the particular topic and investigate by researcher. There are two main research
philosophy which is implement in research for attain the detail knowledge are below:
Positivism: This nature of philosophy is utilized by researcher where it more considered
to predicting and observing research outcomes as well as it known as the Scientific researcher’s
core values and behavior(Li, C.Rand et. al., 2017).
Interpretivism: This philosophy is utilized by those researcher and expertise who rae
keen to focuses by collecting precious and detailed subjective data which provide the quite good
specification
For this particular research there is use of Positivism philosophy is selected for
investigation as main focus about research towards the predicting and analyzing the outcomes on
essential aspects while interpretivism is not optimum solution for this research a sit only gathered
precious and subject data which is not useful (Ozgen, Nijkamp and Poot, 2017).
Research Approach:
It naturally represent the proper plan or process which is assort by researcher where it
involves steps and panel assumption for effective method of data gathered, analysis with
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evaluation (Cho, Kim and Mor Barak, 2017). Research approach contain two main elements
which are explained below:
Deductive: This approach includes selecting theory which has created and eveloped from
hypothesis for making of theory and by that the data has been gathered and assort by a researcher
on the basis of given hypothesis. Therefore, deductive approach has it main objective to
examining of the data through testing.
Inductive: This kind of approach is considered with new generation which mixed with
the data. It has an positive side where it provides the logic form reviews as used in process in
which multiple assumption and premises are involved and get correct complied with specific
research’s conclusion(Dickens. and Chavez, 2018).
For this research the used of Deductive research is selected for which it providing
optimum selective theory and improvised through hypothesis for detailed analyzation of data
while inductive approach will generates to new theory that emerge form data that is required for
the research.
Research Method:
Research method is facilitates a systematic process for conducting and accomplish
objectives of any research method which are described below:
Qualitative Research: By using of this method the individual researcher assort to
investigate the deep information or detailed knowledge about the particular research topic
objective as well as the it analysis or observe the attitude and behavior of respondent is collected
for the purpose of research(Gordon, 2018).
Quantitative Research:As from this research method it assorts by a researcher through
collecting the numeric or arithmetic data format which only reflect the respondent participation
with facts and figures of research topic objectives as it not provides or neither link with dept
knowledge.
For this particular research there is use of both Qualitative and Quantitative research
method where the researcher is assort the survey factor as for Quantitative research method
and the interview factor as for Qualitative research by which it provides dept knowledge as
well statistical representation of research data.
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Activities and timelines
Gantt chart: This chart is basically represent the horizontal graphical presentation of different
task and steps involved which are related toward the research topic which bring the clarity and
transparency in research by attaining the fulfillment the better understanding of the
data(Chernyak-Hai and Rabenu, 2018).
Activities 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20
Researching and
selection of topic and
organization, with
objectives and
importance of research
Literature review
Research methodology
and design survey
Gathering information
for secondary research
data, review of
literature sources and
analysis
Administration of
survey, interview and
data collection
Analysing primary
research data
Writing the report
Meeting with tutor for
feedback
Writing of final report
and submit on Turnitin
Sources of data collection:
It formally represent the beginning of data from which it actual way it has been collected or
gathered. There are the amin sources of data collection as follows:
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Primary Source: The data has been gathered from the source which it have not existence
in any other form of data, as by researcher implements the investigation and assortment of first
hand data which has been gathered through self procurement of data collection through
interviews, official survey like in organization, feedback allotment etc where it overall
conduction is belongs to efforts which is contributed by an researcher (Manoharan, and Singal,
2017).
Secondary Source:This from of data collection is generating the accessibility of data
which already having the existence in someone other data through researcher it attains the
information procure by the second hand of data such as newspaper, books and literature, articles,
websites etc. By which it allotted the couple of documentation important which arises the
information related the benefits towards the procurement.
As for this research it helps to chosen the both primary and Secondary approach where it
complied through the couple of interview and survey or questionnaire of respondent as well
superiors of the organization and by opting and procuring the second hand data through website
servers and other form of outsourcing can help to leads the Secondary data which emphasis the
Bakkavor Meals London workforce objective of the research point of view or in another words
the both is considered the given company Bakkavor Meals London perspective(Triana, 2017).
Sampling Method:.
The sampling method is used by an individual researcher for choose or select the pre
determine number of units or detail observation by the purpose of the objective of the evaluation
of research data by determining the set of data. There is assort of Simple random sampling data
which complied to enhancement of provides the proper investigation and analyzation of
respondent participation with their reaction and views on the impact and managing of Cultural
Diversity at the workplace in terms of benefits and its further side effects(Triana, 2017).
As in this research the researcher has opted the 30 respondent and 4 extra respondent as in top
managers to scrutinized the review on the Culture diversity to manage and to facing the
challenges through it. The participants are belong the workforce which has opted from company
Bakkavor Meals London which basically deals the fast food and beverages and these respondents
are evaluate through Qualitative and Quantitative methods by analyzation the proper facts and
figures with detailed information of the research data.
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Questionnaire: It is form of written document where the choices of answer are related with
the topic of research by which it respond by the participants.
Questionnaire
Q1) Are you agreed with the fact that management of cultural diversity also facilitates and
ensure higher team work efficiency in an organisation?
a) Agreed
b) Disagreed
Q2) How management of Bakkavor Meals London could implement cultural diversity in a
more better way to ensure team work efficiency?
a) Through creating diversity friendly policies
b) Providing diversity training
c) Establishing diverse mentorship
Q3) What is the overall role and impact that is lead by of cultural diversity on productivity
and success of Bakkavor Meals London?
a) Positive
b) Negative
c) Neutral
Q4) What are the policies that are adopted at Bakkavor Meals London to manage cultural
diversity conflicts?
a) Effective communication
b) Participative decision making approach
c) Effective councils and procedures for timely reviewing diversity conflicts
Q5) Any further recommendation for Bakkavor Meals London for managing cultural
diversity in terms of team work efficiency and productivity performance?
Interview: An interview is consisting about to dealing or analyzation of particular subjective in
terms of candidate as to finding out about the right skills and knowledge about it.
Interview questions
Q1) What are the factors and reasons that cloud lead to enhance role of cultural diversity in
facilitating better productivity and expansion of Bakkavor Meals London?
Q2) What are the various positive impacts and advantages that are associated with effective
management of cultural diversity at workplace of an organisation like Bakkavor Meals London?
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Chapter 4: Data analysis and interpretations
Interpretation of quantitative data
Quantitative data has been collected through survey method with the help of questionnaire from
the 30 employees of Bakkavor Meals London, the interpretation and analysis of which is made
through making use of frequency table and pie charts, a presentation and description of which is
provided below:
Theme 1: Management of cultural diversity also facilitates and ensure higher team work
efficiency in an organisation
Q1) Are you agreed with the fact that management of cultural
diversity also facilitates and ensure higher team work efficiency in an
organisation?
Frequency
a) Agreed 28
b) Disagreed 2
Interpretation
28 participants out of a sample size of 30 believe that management of cultural diversity
also facilitates and ensure higher team work efficiency in an organisation through leading better
collaboration and coordination in teams while 2 participates are also there who disagreed with
above written theme.
Theme 2: Implementation of cultural diversity in a better way to ensure team work
efficiency
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Q2) How management of Bakkavor Meals London could implement
cultural diversity in a better way to ensure team work efficiency?
Frequency
a) Through creating diversity friendly policies 8
b) Providing diversity training 12
c) Establishing diverse mentorship 10
Interpretation
In accordance with drawn pie chart, it can be analysed that 8 participants believes that
through creating diversity friendly policies Bakkavor Meals London could implement cultural
diversity in a better way to ensure team work efficiency while 12 employees are in favour of
providing diversity training. Further, 10 participants are also having a thinking that establishing
diverse mentorship is also an effective way to manage and implement cultural diversity.
Theme 3: Overall role and impact that is lead by of cultural diversity on productivity and
success
Q3) What is the overall role and impact that is lead by of cultural
diversity on productivity and success of Bakkavor Meals London?
Frequency
a) Positive 22
b) Negative 2
c) Neutral 6
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Interpretation
It can be analysed with accordance to above frequency table and pie chart that 22
participants believes that the overall positive role and impact that is lead by of cultural diversity
on productivity and success of Bakkavor Meals London where as 2 are in favour of its negative
impact. Beside this, 6 participants are also having a thinking that overall a neutral impact is lead
by cultural diversity on productivity and success of an organisation .
Theme 4: Policies that are adopted at Bakkavor Meals London to manage cultural diversity
conflicts
Q4) What are the policies that are adopted at Bakkavor Meals
London to manage cultural diversity conflicts?
Frequency
a) Effective communication 12
b) Participative decision making approach 11
c) Effective councils and procedures for timely reviewing diversity
conflicts
7
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Interpretation
12 participants believes that effective communication is a suitable policy that can be
adopted at Bakkavor Meals London to manage cultural diversity conflicts where as 11
respondents are in favour of participative decision making. Along with this, 7 employees are also
there who are in support of effective councils and procedures for timely reviewing diversity
conflicts to manage cultural diversity conflicts.
Interpretation of qualitative data
Qualitative data has been collected from 4 managers of Bakkavor Meals London through
interview which have been analysed with the help of thematic approach an analysis and
interpretation of which is provided below:
Theme 1: Factors and reasons that cloud lead to enhance role of cultural diversity in
facilitating better productivity and expansion
Interpretation
According to maximum number of responders it has been analysed that the main factors that lead
to enhance role of cultural diversity in facilitating better productivity and expansion includes the
fact that cultural diversity facilitates better community relations across various economies that
enhance expansion opportunity. Further, better understanding about diversified cultures and
language is also facilitated by cultural diversity that ensures higher productivity through
attracting and targeting wider customer base.
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Theme 2: Positive impacts and advantages those are associated with effective management
of cultural diversity at workplace
Interpretation
The positive impacts and advantages those are associated with effective management of cultural
diversity at workplace includes better productivity, creativity and higher level of motivation in
employees that lead to better success and higher competitive strength for an organisation as per
the opinion and view point of maximum number of participants.
Chapter 5: Research Outcomes
Covered in PPT
Chapter 6: Reflection & recommendation for alternative research
methodology
Reflection
The current research work conducted in the topic of cultural diversity is very vital and
helpful for me as it lead to betterment in my managerial skills and also ensured better work
position for me. For collection of data use of both qualitative and quantitative method of research
were made by me that had facilitated in depth information together with effective presentation of
findings. Use of interview method has facilitated enhancement in my communication skills
through yielding an opportunity to interact with various individuals. Further, use of questionnaire
had increase the scope and viability of research through involving larger number of participants.
Besides this, obtaining written consent and approval from respondents was used by me to
encounter all issues that are associated with ethical considerations. Further, to address and cope
up with the issue of time management. The use of both quantitative and qualitative research
method was made the biggest benefit of this is that use of quantitative lead to better presentation
of data through using pie charts and frequency table while use qualitative lead to more in-depth
information an insight in perspective of respondents. The pit fall of using quantitative was that it
does not lead to in-depth information while pitfall of qualitative data was that it takes more time
to collect theoretical data and it is also a quite complex method to present it effectively. Use of
thematic approach was made for data analysis that lead to more effective presentation of data
through using pie charts and frequency table.
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Recommendation for alternative research methodology
Use of positivism and deductive approach is made for current research work that has
facilitated better generalisation of quantitative research but not so effective for analysis of
qualitative data thus, the alternative research method that could used for current research
includes use of Interpretivism research philosophy and inductive approach. Use of theses
alternative methods ensures better evaluation of qualitative data bit they are more complex and
time consuming. The recommendations that could be made for future research includes better use
of questionnaire and quantitative method to complete research work in more effective way and
well on time.
Chapter 7: Conclusion
It can be concluded with respect to above research work management of cultural diversity
facilitates higher team work efficiency for a company through creating diversity friendly policies
and providing effective diversity training together with establishing diverse mentorship. Beide
this, it can be summarised that positive role and better impact is lead by cultural diversity on
productivity and performance of an organisation as it lead to enhanced creativity level and higher
motivation. At last it can be concluded that , effective communication and participate decision
making are effective and suitable approach that can be implement by an organisation to manage
cultural diversity conflicts along with effective councils and procedures for timely reviewing
diversity conflicts.
Chapter 8: Recommendations
On the basis of evaluation of research findings below stated recommendations can be
made for Bakkavor Meals London for managing cultural diversity in terms of team work
efficiency and productivity performance:
 Adoption of effective communication is a suitable way to reduce and manage cultural
diversity in terms of team work efficiency and productivity performance and also ensures
reduction in cultural diversity conflicts through facilitating better bonding and connection
among employees. Adoption of effective communication channels by Bakkavor Meals
London would reduce the chances of confusion and chaos thus, lead to reduction in
conflicts also ensures better understanding and collaboration among staff thus lead to
effective management of cultural diversity.
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 Creating diversity friendly policies like fair and unbiased recruitment is also an effective
policy that can be recommended for Bakkavor Meals London as it lead to selection of
individuals from diversified background and culture without any hurdle or discrimination
thus, ensures better management and creation of cultural diversity.
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